📌 Core Information
🔹 Job Title: Brand Champion (US)
🔹 Company: Tracksuit Limited
🔹 Location: New York, United States
🔹 Job Type: Full-time, Hybrid (3 office days per week)
🔹 Category: Market Research
🔹 Date Posted: May 19, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: On-site with hybrid flexibility
🚀 Job Overview
Key aspects of this role include:
- Acting as the primary point of contact for clients, ensuring they derive maximum value from Tracksuit's brand health data
- Onboarding new clients and providing ongoing support to help grow their brands and guide strategic thinking
- Contributing to Tracksuit's Net Retention Rate (NRR) by managing annual renewals and identifying upsells
- Collaborating with the product team to incorporate customer feedback into platform improvements
- Nurturing relationships with key marketing personnel to drive high levels of customer satisfaction
ASSUMPTION: This role requires a strong understanding of brand marketing and a passion for customer success. It involves a mix of strategic thinking, data analysis, and relationship building.
📋 Key Responsibilities
✅ Client Success: Use your knowledge of brands and marketing to communicate insights in Tracksuit data, helping clients grow their brands and guide strategic thinking
✅ Onboarding & Support: Onboard new clients and provide ongoing support, ensuring they navigate the Tracksuit platform effectively
✅ Renewals & Upsells: Manage annual renewals and identify upsell opportunities to contribute to Tracksuit's NRR
✅ Feedback Management: Own customer feedback and ensure it feeds into the product team for platform improvements
✅ Relationship Building: Nurture relationships with key marketing personnel, continually driving high levels of customer satisfaction
ASSUMPTION: This role requires exceptional communication skills, empathy, and a customer-centric mindset. It involves working with a diverse range of clients, from Chief Marketing Officers to CEOs and founders.
🎯 Required Qualifications
Education: Bachelor's degree in Marketing, Business, or a related field
Experience: Proven experience (2-5 years) in Customer Success, Account Management, or a related role within marketing, MarTech, or consumer brands
Required Skills:
- Expertise in brand marketing and data analysis
- Proven success in a Customer Success or Account Management role
- Familiarity with CRM and CS tools (Hubspot and Vitally)
- Strong communication skills and a customer-centric mindset
- Ability to thrive in a fast-paced, dynamic environment
Preferred Skills:
- Experience with market research or consumer brands
- Fluency in additional languages
ASSUMPTION: Candidates with a strong background in marketing, MarTech, or consumer brands, and proven success in a Customer Success or Account Management role are most likely to excel in this position.
💰 Compensation & Benefits
Salary Range: $95,000 - $120,000 per year, plus up to 20% commissions
Benefits:
- Competitive market rate remuneration, reviewed twice annually
- Employee Share Option Program (ESOP)
- Progressive health and wellness benefits, including an annual wellness bonus, access to a premium EAP platform, and 401k
- Generous parental benefits, including 12 weeks' paid parental leave for either caregiver and additional sick leave for IVF
- $1,000 personal L&D budget for each employee, plus additional growth opportunities
- Flexible working arrangements, with beautiful offices in New York, London, Sydney, and Auckland
Working Hours: Full-time, typically 40 hours per week, with flexible working arrangements
ASSUMPTION: The salary range is based on industry standards for a Customer Success Manager role in the United States, with additional compensation through commissions. Benefits are comprehensive and competitive for the industry.
📌 Applicant Insights
🔍 Company Context
Industry: Tracksuit Limited operates in the market research industry, focusing on brand tracking and analytics
Company Size: With 51-200 employees, Tracksuit offers a mid-sized company environment, providing ample opportunities for growth and collaboration
Founded: In 2021, Tracksuit has quickly established itself as a leading provider of brand tracking services
Company Description:
- Tracksuit is a fast-growing startup that provides beautiful, affordable, and always-on brand tracking services
- The company aims to get brand data into every boardroom, acting as the common language for companies to measure and communicate the value of brand
- Tracksuit works with over 500 epic brands across the US, UK, AU, and NZ, including MyFitnessPal, Steve Madden, Bondi Sands, and Athletic Brewing
Company Specialties:
- Data Analytics
- Strategy
- Insights
- Quantitative Research
- Qualitative Research
- Brand
- Marketing
- Market Research
- and Branding
Company Website: https://www.gotracksuit.com
ASSUMPTION: Tracksuit Limited is a dynamic, growing company with a strong focus on innovation, collaboration, and customer success.
📊 Role Analysis
Career Level: This role is suitable for mid-career professionals with 2-5 years of experience in Customer Success, Account Management, or a related field
Reporting Structure: The Brand Champion reports directly to the Customer Lead
Work Arrangement: This is a hybrid role, with employees working on-site for three days per week and remotely for the remaining two days
Growth Opportunities:
- As Tracksuit continues to grow, there will be opportunities for advancement within the Customer Success team or other departments
- The company offers a personal L&D budget and additional growth opportunities, such as mentorships, speaking engagements, and travel
- Tracksuit's transparent compensation policy and regular full-cycle comp reviews ensure fair compensation and career progression
ASSUMPTION: This role offers significant growth potential, both within the Customer Success team and across the broader organization.
🌍 Location & Work Environment
Office Type: Tracksuit has beautiful offices in New York, London, Sydney, and Auckland, with a flexible work arrangement that allows employees to work remotely for two days per week
Office Location(s): New York, United States
Geographic Context:
- The New York office is located in the heart of the city, providing easy access to public transportation and numerous amenities
- New York is a vibrant, multicultural city with a thriving business environment
- The city's time zone is Eastern Standard Time (EST), which may require some flexibility for communication with international colleagues
Work Schedule: Full-time, typically 40 hours per week, with flexible working arrangements
ASSUMPTION: The New York office provides a dynamic, collaborative work environment, with easy access to amenities and public transportation. The flexible work arrangement allows employees to balance their time between the office and remote work.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the Hiring Manager
- In-depth interview with the Customer Lead and a member of the Customer Success team
- Final interview with the CEO
- Background check and offer extension
Key Assessment Areas:
- Understanding of brand marketing and data analysis
- Customer-centric mindset and communication skills
- Problem-solving abilities and strategic thinking
- Experience with CRM and CS tools
- Cultural fit and alignment with Tracksuit's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Demonstrate your understanding of Tracksuit's platform and how you can help clients derive maximum value from it
- Prepare examples of your problem-solving abilities and customer success stories
- Research Tracksuit's company culture and be prepared to discuss how your values align with theirs
ATS Keywords: Brand Champion, Customer Success, Account Management, Brand Marketing, Data Analysis, CRM Tools, Communication, Relationship Building, Problem Solving, Empathy, Attention to Detail, Collaboration, Onboarding, Customer Engagement, Retention Strategies, Upselling, Feedback Management
ASSUMPTION: The application process is designed to assess candidates' skills, experience, and cultural fit. Tracksuit uses an Applicant Tracking System (ATS) to manage applications, so including relevant keywords in your resume can improve your chances of being shortlisted.
🛠️ Tools & Technologies
- Hubspot (CRM)
- Vitally (Customer Success platform)
- Tracksuit's proprietary brand tracking platform
- Microsoft Office Suite or equivalent
- Project management tools (e.g., Asana, Trello)
ASSUMPTION: Familiarity with Hubspot, Vitally, and Tracksuit's proprietary platform is essential for this role. Proficiency in Microsoft Office Suite and project management tools is also beneficial.
👔 Cultural Fit Considerations
Company Values:
- Transparency
- Collaboration
- Innovation
- Customer-centricity
- Continuous learning and improvement
Work Style:
- Fast-paced and dynamic
- Collaborative and supportive
- Focused on continuous learning and improvement
- Customer-centric and data-driven
Self-Assessment Questions:
- How do you stay up-to-date with the latest trends and best practices in brand marketing and customer success?
- Can you provide an example of a time when you went above and beyond to delight a customer?
- How do you approach feedback and continuous improvement in your work?
ASSUMPTION: Tracksuit values transparency, collaboration, and a customer-centric approach. Candidates who align with these values and demonstrate a strong work ethic, continuous learning mindset, and customer focus are most likely to thrive in this environment.
⚠️ Potential Challenges
- Managing client expectations and ensuring they derive maximum value from Tracksuit's platform
- Balancing strategic thinking with day-to-day tactical tasks
- Working with a diverse range of clients, from Chief Marketing Officers to CEOs and founders
- Adapting to a fast-paced, dynamic work environment
ASSUMPTION: This role presents unique challenges, such as managing client expectations, balancing strategic and tactical tasks, and adapting to a fast-paced environment. However, these challenges also offer opportunities for growth and learning.
📈 Similar Roles Comparison
- Compared to other Customer Success Manager roles, this position places a stronger emphasis on brand marketing and data analysis
- Tracksuit's focus on innovation and continuous improvement sets it apart from more traditional market research firms
- Career progression in this role may lead to opportunities in brand strategy, marketing, or other areas of the business
ASSUMPTION: This role offers a unique blend of customer success, brand marketing, and data analysis, with significant growth potential within the organization.
📝 Sample Projects
- Developing a customized onboarding plan for a new client, ensuring they derive maximum value from Tracksuit's platform
- Analyzing brand health data to identify trends and insights, and communicating these findings to clients to inform their strategic decision-making
- Managing annual renewals and identifying upsell opportunities to contribute to Tracksuit's NRR
ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and skills required for this role, from strategic thinking and data analysis to relationship building and customer success.
❓ Key Questions to Ask During Interview
- How does Tracksuit support the professional development and growth of its Customer Success team members?
- Can you describe the team structure and dynamics within the Customer Success department?
- How does Tracksuit foster a culture of innovation and continuous improvement?
- What are the key priorities for this role in the first 90 days?
- How does Tracksuit approach work-life balance, particularly for employees working in a hybrid arrangement?
ASSUMPTION: These key questions help candidates better understand the role, team dynamics, and company culture, enabling them to make an informed decision about their fit within the organization.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, particularly in brand marketing, data analysis, and customer success
- Prepare examples of your problem-solving abilities and customer success stories
- Research Tracksuit's company culture and be prepared to discuss how your values align with theirs
- Follow up with the Hiring Manager one week after submitting your application to express your interest and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
