- Job Title: CBS - BMC - Brand and Marketing - Marketing Management - Service Delivery Lead - Assistant Director
- Company: EY
- Location: Taguig City, Taguig, Philippines
- Job Type: On-site
- Category: Brand & Marketing
- Date Posted: May 22, 2025
- Experience Level: 10+ years
🚀 Job Overview
Key aspects of this role include:
- Service Delivery: Collaborate with sub-pillar leads within the Brand and Marketing pillar to ensure consistent support for stakeholders.
- Resource Management: Oversee the allocation and utilization of Brand & Marketing, BMC in GDS resources, ensuring optimal capacity management and effective engagement strategies to enhance retention.
- Recruitment and Onboarding: Lead the recruitment and onboarding processes for both external and internal hires, ensuring that new team members are effectively integrated into the organization.
- Skills Training: Identify training needs and facilitate skills development programs to enhance team capabilities and performance.
- Resource Coordination: Actively manage and drive resources involved in campaign delivery to achieve desired results.
- Stakeholder Communication: Manage relationships with key stakeholders within BMC and across various functions, conducting regular team meetings, presenting progress reports, and analyzing operational dashboards.
- Campaign Management: Utilize knowledge of project management and marketing tactics to create and maintain project plans for BMC’s most critical multi-channel digital campaigns, including client deliverables, ads, and social media initiatives.
*ASSUMPTION:* This role requires a high level of strategic thinking and leadership to effectively manage resources, coordinate campaigns, and communicate with stakeholders across multiple functions and locations.
📋 Key Responsibilities
- Service Delivery:
- Collaborate with sub-pillar leads to ensure consistent support for stakeholders.
- Manage resources involved in campaign delivery to achieve desired results.
- Oversee overall and campaign-specific budgets, organizing invoicing, tracking expenditures in Excel, and advising on any deviations from the plan.
- Support continuous ad campaign optimization efforts by analyzing results, gleaning insights for future testing, and creating performance reports for various executive stakeholders.
- Resource Management:
- Oversee the allocation and utilization of Brand & Marketing, BMC in GDS resources, ensuring optimal capacity management and effective engagement strategies to enhance retention.
- Assist the BMC team with other administrative tasks related to programs as needed.
- Recruitment and Onboarding:
- Lead the recruitment and onboarding processes for both external and internal hires, ensuring that new team members are effectively integrated into the organization.
- Skills Training:
- Identify training needs and facilitate skills development programs to enhance team capabilities and performance.
- Stakeholder Communication:
- Manage relationships with key stakeholders within BMC and across various functions, conducting regular team meetings, presenting progress reports, and analyzing operational dashboards.
- Campaign Management:
- Utilize knowledge of project management and marketing tactics to create and maintain project plans for BMC’s most critical multi-channel digital campaigns, including client deliverables, ads, and social media initiatives.
- Establish project and governance structures, determining available time, budget, and resources for each program, and tracking status to meet deadlines and achieve goals.
- Collaborate with the design team to create compelling social media advertising artwork that meets brand standards.
- Communicate with stakeholders on timelines and status and manage posting and reporting on campaign performance through a unified platform.
- Update web pages and promotional spots using the content management system, tracking performance metrics to assess effectiveness.
*ASSUMPTION:* This role requires strong project management skills, attention to detail, and the ability to manage multiple campaigns simultaneously.
🎯 Required Qualifications
- Education: Bachelor's degree in Marketing, Business, or a related field.
- Experience: Proven experience in service delivery management, project management, and stakeholder engagement within a complex organizational structure.
- Required Skills:
- Strong communication and interpersonal skills, with the ability to build trust and rapport with senior leadership and diverse teams.
- Strategic thinker with an entrepreneurial mindset, capable of identifying growth and optimization opportunities.
- Experience in crisis management and contingency planning.
- Strong analytical and critical thinking skills, with a commitment to continuous learning and staying informed on industry trends.
- Proficiency in MS Office, particularly Excel (including developing pivot tables) and PowerPoint.
- Cultural intelligence and a global mindset, with the ability to work effectively across borders and diverse cultural backgrounds.
- Outstanding written and oral communications, a generous aptitude to learn the organization’s pattern of communication and our client’s motivation.
- High level of networking, team building and stakeholder management skills.
- 10 years’ experience in end-to-end campaign management via multiple channels, from managing business requirement to implementation to analysis and all phases in between.
- Proven ability to manage complex processes and/or projects at a global level.
*ASSUMPTION:* Candidates must have a strong background in service delivery management, project management, and stakeholder engagement, with a minimum of 10 years of experience in end-to-end campaign management.
💰 Compensation & Benefits
- Salary Range: PHP 1,500,000 - 2,500,000 per year (based on industry standards for a role of this level and location)
- Benefits:
- Continuous learning opportunities
- Success, as defined by you: We’ll provide the tools and flexibility so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching, and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
- Working Hours: 40 hours per week, with flexibility during peak times
*ASSUMPTION:* The salary range provided is an estimate based on industry standards for a role of this level and location. Actual compensation may vary based on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
- Industry: Business Consulting and Services
- Company Size: 201-500 employees
- Founded: 1998
- Company Description: EY exists to build a better working world, helping to create long-term value for clients, people, and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform, and operate.
- Company Specialties: Business consulting, assurance, tax, strategy, and transactions.
📊 Role Analysis
- Career Level: Executive/Management
- Reporting Structure: This role reports directly to the US BMC Operations lead and oversees the Brand & Marketing, BMC in GDS resources supporting the US BMC team.
- Work Arrangement: On-site, with flexibility during peak times
- Growth Opportunities: This role offers opportunities to grow within the Brand & Marketing function, as well as potential leadership roles within EY's global organization.
*ASSUMPTION:* This role offers significant growth potential for the right candidate, with opportunities to advance within the Brand & Marketing function and potentially take on leadership roles within EY's global organization.
🌍 Location & Work Environment
- Office Type: Modern, collaborative workspace with state-of-the-art technology and amenities.
- Office Location: Taguig City, Taguig, Philippines
- Geographic Context: Taguig City is a bustling urban area with a mix of commercial and residential developments, offering a vibrant work environment with numerous dining, entertainment, and shopping options.
- Work Schedule: Standard office hours with flexibility during peak times.
*ASSUMPTION:* The work environment is dynamic and fast-paced, with a strong focus on collaboration and innovation.
💼 Interview & Application Insights
- Typical Process: The interview process typically includes an initial phone or video screen, followed by multiple on-site interviews with key stakeholders, including the US BMC Operations lead and other senior leaders within the Brand & Marketing function.
- Key Assessment Areas: Candidates will be assessed on their strategic thinking, leadership skills, cultural intelligence, and ability to manage complex processes and projects at a global level.
- Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership style, and ability to work effectively in a global, matrixed organization.
- Research EY's mission, values, and culture to demonstrate your fit with the organization.
*ASSUMPTION:* The interview process is designed to assess candidates' strategic thinking, leadership skills, cultural intelligence, and ability to manage complex processes and projects at a global level.
🛠️ Tools & Technologies
- Microsoft Office Suite (Excel, PowerPoint, Word)
- Project management software (e.g., Asana, Trello, Jira)
- Marketing automation platforms (e.g., Marketo, HubSpot, Pardot)
- Social media advertising platforms (e.g., Facebook Ads Manager, Google Ads)
- Content management systems (e.g., WordPress, Adobe Experience Manager)
*ASSUMPTION:* Proficiency in these tools and technologies is required for this role, with the opportunity to learn and utilize new tools as needed.
👔 Cultural Fit Considerations
- Company Values: EY's values include Building a Better Working World, Respect for the Individual, Inclusion, and Collaboration.
- Work Style: EY's work style emphasizes strategic thinking, collaboration, and a focus on delivering exceptional client service.
- Self-Assessment Questions:
- How do your personal values align with EY's core values?
- Describe a time when you had to manage a complex project or process at a global level. How did you approach this challenge, and what was the outcome?
- How do you approach building and maintaining relationships with diverse stakeholders, both within and outside of your organization?
*ASSUMPTION:* Candidates should be able to demonstrate a strong fit with EY's values and work style, with a proven track record of managing complex projects and building effective stakeholder relationships.
⚠️ Potential Challenges
- Role-Specific Challenges: This role requires managing a large team of resources across multiple locations, with the need to balance strategic thinking with day-to-day operational tasks.
- Company-Specific Challenges: EY's global organization may present challenges in terms of navigating complex reporting structures and managing stakeholders across different time zones and cultural backgrounds.
- Industry-Specific Challenges: The marketing industry is constantly evolving, requiring candidates to stay up-to-date with the latest trends and technologies.
- Location-Specific Challenges: Working in a bustling urban environment may present challenges in terms of work-life balance and managing commuting logistics.
*ASSUMPTION:* Candidates should be prepared to face these challenges head-on, with a strategic mindset and a commitment to continuous learning and adaptation.
📈 Similar Roles Comparison
- Role Differences: This role focuses on service delivery and resource management, while related roles may emphasize campaign strategy, creative direction, or data analysis.
- Industry Context: The marketing industry is highly competitive, with a strong focus on innovation and data-driven decision-making.
- Career Path Comparison: This role offers a clear path to leadership within the Brand & Marketing function, as well as potential opportunities to take on global leadership roles within EY's organization.
*ASSUMPTION:* Candidates should be aware of the unique aspects of this role and how it compares to related positions within the industry.
📝 Sample Projects
- Project Example 1: Developing and executing a global marketing campaign for a major EY client, involving multiple channels and stakeholders across multiple regions.
- Project Example 2: Conducting a comprehensive audit of EY's marketing resources and processes, and implementing recommendations to improve efficiency and effectiveness.
- Project Example 3: Leading a team to develop and launch a new marketing technology platform, designed to streamline campaign management and improve data-driven decision-making.
*ASSUMPTION:* These project examples illustrate the strategic, cross-functional, and global nature of the work required for this role.
❓ Key Questions to Ask During Interview
- Role-Specific Questions:
- How does this role fit into the overall structure of the Brand & Marketing function, and how does it contribute to EY's global strategy?
- What are the most pressing challenges facing the team, and how can this role help address them?
- How does this role collaborate with other functions within EY, such as Business Development, Markets, Talent, and Finance?
- Company-Specific Questions:
- How does EY support the professional development and growth of its employees?
- What is the company's approach to work-life balance, and how does this role fit into that framework?
- Industry-Specific Questions:
- How does EY stay competitive in the rapidly evolving marketing landscape?
- What are the most exciting trends and innovations happening in the marketing industry, and how is EY positioned to capitalize on them?
*ASSUMPTION:* These questions are designed to help candidates better understand the role, the company, and the industry, and to demonstrate their strategic thinking and curiosity.
📝 Next Steps for Applicants
To apply for this position:
- Submit your application through the [Application URL](https://careers.ey.com/ey/job/Taguig-CBS-BMC-Brand-and-Marketing-Marketing-Management-Service-Delivery-Lead-Assistant-Director-1634/1206292301/).
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
- Prepare for behavioral interview questions that focus on your problem-solving skills, leadership style, and ability to work effectively in a global, matrixed organization.
- Research EY's mission, values, and culture to demonstrate your fit with the organization.
- Follow up with the hiring manager after your interview to express your interest in the role and address any remaining questions.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
