📌 Core Information
🔹 Job Title: Central Operations Specialist, Prime Video - Central Ops
🔹 Company: Amazon
🔹 Location: San José, San José, Costa Rica
🔹 Job Type: On-site
🔹 Category: Operations
🔹 Date Posted: April 22, 2025
🔹 Experience Level: Mid-level (2-5 years)
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Conducting pre-launch checks of high-value content using automation tools
- Performing Root Cause Analyses (RCAs) to identify and address operational issues
- Updating and refining Standard Operating Procedures (SOPs) based on new insights and technologies
- Collaborating with cross-functional teams to enhance operational workflows and customer experience
ASSUMPTION: This role requires a high level of attention to detail, strong problem-solving skills, and the ability to work effectively in a team environment.
📋 Key Responsibilities
✅ Conduct pre-launch checks of high-value content, utilizing automation tools to ensure accuracy and efficiency
✅ Perform Root Cause Analyses (RCAs) to identify and address operational issues, preventing their recurrence
✅ Dynamically update and refine Standard Operating Procedures (SOPs) in response to new insights and technologies, maintaining operational agility
✅ Collaborate with cross-functional teams to enhance operational workflows and customer experience
ASSUMPTION: This role involves a significant amount of process-driven work, requiring a strong focus on detail and continuous improvement.
🎯 Required Qualifications
Education: Bachelor's degree in a related field or equivalent experience
Experience: 2-5 years of experience in operations, project management, or a related field
Required Skills:
- Operational Excellence
- Problem Solving
- Process Optimization
- Root Cause Analysis
- Collaboration
- Automation Tools
- Standard Operating Procedures
- Customer Experience
Preferred Skills:
- Fluency in multiple languages
- Experience with video content management
ASSUMPTION: While not explicitly stated, proficiency in English is likely required for this role due to the global nature of the business.
💰 Compensation & Benefits
Salary Range: The salary range for this role in Costa Rica typically falls between ₡5,000,000 - ₡7,000,000 per year (approximately $8,500 - $12,000 USD). This is an estimate based on industry standards and may vary depending on experience and qualifications.
Benefits:
- Health, dental, and vision insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Maternity and paternity leave
- Employee discounts on Amazon products
Working Hours: Full-time, typically 40 hours per week. The work schedule may vary depending on business needs and may include evenings, weekends, and holidays.
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: E-commerce and Technology
Company Size: 10,001+ employees (Global), approximately 1,000 employees in Costa Rica
Founded: 1994 (Global), 2010 in Costa Rica
Company Description:
- Amazon is a global technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence
- The company is known for its customer-centric approach, operational excellence, and continuous innovation
- Amazon's mission is to be Earth's most customer-centric company
Company Specialties:
- E-commerce
- Retail
- Operations
- Internet
Company Website: Amazon.com
ASSUMPTION: Working at Amazon offers opportunities for professional growth, exposure to cutting-edge technology, and a dynamic work environment.
📊 Role Analysis
Career Level: Mid-level
Reporting Structure: This role reports directly to the Central Operations Manager
Work Arrangement: On-site, full-time
Growth Opportunities:
- Advancement to senior roles within the Central Operations team
- Transition to other teams within Prime Video or Amazon, such as Content Acquisition, Production, or Technology
ASSUMPTION: This role provides opportunities for career growth and development within Amazon's global organization.
🌍 Location & Work Environment
Office Type: Corporate office
Office Location(s): San José, Costa Rica
Geographic Context:
- San José is the capital and largest city of Costa Rica, with a population of approximately 330,000 people
- The city offers a mix of urban and natural environments, with access to parks, museums, and cultural attractions
- Costa Rica is known for its biodiversity, eco-tourism, and stable democratic government
Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM, with flexibility based on business needs
ASSUMPTION: San José offers a comfortable work-life balance, with access to cultural attractions, outdoor activities, and a relatively low cost of living compared to other major cities in the region.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- In-person or video interview with the hiring manager and team members
- Final decision and offer
Key Assessment Areas:
- Problem-solving skills
- Attention to detail
- Collaboration and teamwork
- Adaptability and flexibility
Application Tips:
- Highlight relevant experience and skills, with a focus on operational excellence, problem-solving, and process optimization
- Tailor your resume and cover letter to emphasize your fit for this specific role and company
- Prepare for behavioral and situational interview questions, focusing on your problem-solving approach and teamwork skills
ATS Keywords: Operational Excellence, Problem Solving, Process Optimization, Root Cause Analysis, Collaboration, Automation Tools, Standard Operating Procedures, Customer Experience
ASSUMPTION: Amazon's application process is thorough and competitive, with a strong focus on finding the best fit for both the candidate and the company.
🛠️ Tools & Technologies
- Amazon's proprietary content management systems
- Automation tools (e.g., Python, R, or other scripting languages)
- Project management tools (e.g., Asana, Jira, or Trello)
- Microsoft Office Suite (Word, Excel, PowerPoint)
ASSUMPTION: Proficiency in Amazon's proprietary content management systems and relevant automation tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Customer Obsessed
- Owners Mentality
- Invent and Simplify
- Learn and Be Curious
- Hire and Develop the Best
- Insist on the Highest Standards
- Think Big
- Bias for Action
- Frugality
- Earn Trust
Work Style:
- Fast-paced and dynamic work environment
- Collaborative and team-oriented culture
- Focus on operational excellence and continuous improvement
- Strong customer focus and commitment to customer experience
Self-Assessment Questions:
- How do you approach identifying and solving complex operational problems?
- Can you provide an example of a time when you had to collaborate with a diverse team to achieve a common goal?
- How do you stay organized and manage your time effectively in a fast-paced work environment?
ASSUMPTION: Amazon values a customer-centric, innovative, and collaborative work environment, with a strong focus on operational excellence and continuous improvement.
⚠️ Potential Challenges
- Managing a high volume of content and ensuring accuracy in a fast-paced environment
- Identifying and addressing complex operational issues with limited guidance
- Adapting to changes in processes and workflows based on new insights and technologies
- Working effectively in a team environment with diverse perspectives and backgrounds
ASSUMPTION: This role presents unique challenges that require strong problem-solving skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
- This role differs from other operations roles in its focus on pre-launch content checks and Root Cause Analysis
- Compared to other operations roles in the industry, this position offers exposure to a global content management system and a dynamic, customer-centric work environment
- Career progression in this role may lead to senior operations roles or transitions to other teams within Prime Video or Amazon
ASSUMPTION: This role offers unique opportunities for professional growth and development within Amazon's global organization.
📝 Sample Projects
- Conducting a comprehensive pre-launch check of a high-value content library, utilizing automation tools to ensure accuracy and efficiency
- Performing a Root Cause Analysis to identify and address operational issues related to content delivery, resulting in a 30% reduction in customer support tickets
- Collaborating with cross-functional teams to enhance operational workflows, leading to a 20% improvement in content processing time
ASSUMPTION: These sample projects illustrate the key responsibilities and impact of this role within the broader context of Prime Video's operations.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging operational issue you've faced in this role and how you addressed it?
- How does this role collaborate with other teams within Prime Video and Amazon to enhance the customer experience?
- What opportunities are there for professional growth and development within this role and the broader organization?
- How does Amazon support work-life balance for its employees, particularly in this role?
- Can you provide an example of a time when you had to adapt to significant changes in processes or workflows, and how you handled it?
ASSUMPTION: Asking these questions demonstrates your interest in the role, the team, and the company, and helps you make an informed decision about your application.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on operational excellence, problem-solving, and process optimization
- Prepare for behavioral and situational interview questions, focusing on your problem-solving approach and teamwork skills
- If selected for an interview, be prepared to discuss your approach to identifying and addressing operational issues, as well as your experience with automation tools and Standard Operating Procedures
- Follow up with the recruiter within one week of your application submission to confirm receipt and express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
