📌 Core Information
🔹 Job Title: Change and Communications Consultant
🔹 Company: HUB International
🔹 Location: Chicago, IL (Hybrid)
🔹 Job Type: Full-Time
🔹 Category: Insurance
🔹 Date Posted: 2025-05-27
🔹 Experience Level: 3-5 years
🔹 Remote Status: Hybrid (preference for local office, but open to remote candidates)
🚀 Job Overview
Key aspects of this role include:
- Leading organizational change through proven methodologies
- Applying data-based decision-making to identify human factors influencing strategic goals
- Developing and implementing targeted communication strategies for technology and operations initiatives
- Collaborating with corporate learning, IT, and operations teams to plan and facilitate adoption strategies
- Acting as a change champion and promoting technology programs and initiatives
ASSUMPTION: This role requires a strong understanding of change management principles and excellent communication skills to effectively drive adoption and engagement in enterprise-wide technology initiatives.
📋 Key Responsibilities
✅ Collaborate with business partners and project teams to leverage change management frameworks for technology initiatives
✅ Develop and implement change management plans, communication templates, and information distribution processes
✅ Proactively identify and address potential communication challenges, and collaborate with peers to determine alternative solutions
✅ Determine appropriate communication and engagement channels for impacted employee groups, and track adoption across the business
✅ Develop communication plans including the change “story” and the “why” behind the change
✅ Act as a change champion and promote technology programs and initiatives
ASSUMPTION: This role involves working closely with various teams and stakeholders to ensure effective communication and adoption of technology and operations changes across the organization.
🎯 Required Qualifications
Education: Bachelor’s degree in business management, I/O psychology, or human resources; advanced degree desired
Experience: 3-5+ years’ experience delivering change management solutions in a consulting or industry change leadership role
Required Skills:
- Strong oral and written communication skills, with expertise in MS PowerPoint and MS Word
- Inquisitive nature and ability to present ideas in business-friendly and user-friendly language
- Comfortable presenting to small to medium groups
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative environment
- Highly self-motivated and directed
Preferred Skills:
- 1-2 years of insurance industry work experience
- General knowledge of insurance and insurance brokerage operations
- Certification in a change methodology
ASSUMPTION: While industry-specific experience is not required, it may be beneficial for candidates to have a basic understanding of insurance operations to effectively communicate with stakeholders and understand the context of change initiatives.
💰 Compensation & Benefits
Salary Range: $95,000 to $105,000 (impacted by skills, experience, working location, and specific position’s business line, scope, and level)
Benefits:
- Health, dental, vision, life, and disability insurance
- FSA, HSA, and 401(k) accounts
- Paid-time-off benefits (vacation, sick, and personal days)
- Eligible bonuses, equity, and commissions for some positions
Working Hours: Full-time, with the ability to work remotely and travel to corporate offices or HUB locations as needed
ASSUMPTION: The salary range provided is an estimate and may vary based on the factors mentioned above. Benefits are comprehensive and include health insurance, retirement savings, and paid time off.
📌 Applicant Insights
🔍 Company Context
Industry: Insurance
Company Size: 10,001+ employees (Large enterprise)
Founded: 1998 (as a result of a merger; HUB International's origins trace back to 1930)
Company Description:
- HUB International is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services.
- The company offers a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services.
- HUB International has grown substantially through mergers and acquisitions, with over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America.
Company Specialties:
- Insurance and risk management solutions for businesses and consumers
- Employee benefits and retirement services
- Investment and wealth management
- Global insurance brokerage
Company Website: http://www.hubinternational.com
ASSUMPTION: Working for a large enterprise like HUB International offers opportunities for career growth, exposure to diverse projects, and a comprehensive benefits package. However, it may also present challenges in terms of communication and collaboration across various teams and locations.
📊 Role Analysis
Career Level: Mid-level to senior (depending on experience and performance)
Reporting Structure: Reports directly to the Vice President, Learning & Change within TechOps, and collaborates with corporate learning, IT, and operations teams
Work Arrangement: Hybrid (preference for local office, but open to remote candidates)
Growth Opportunities:
- Progression to senior or management roles within the Learning & Change department or other relevant departments
- Expansion of responsibilities and influence across the organization
- Potential to work on high-impact projects and initiatives
ASSUMPTION: This role offers opportunities for professional growth and development within a large, established organization. Success in this role may lead to increased responsibilities and career advancement.
🌍 Location & Work Environment
Office Type: Corporate headquarters and local offices
Office Location(s): Chicago, IL (with the possibility of working remotely)
Geographic Context:
- Chicago, IL: A major city with a diverse economy, offering numerous cultural, entertainment, and dining options
- Remote work: Allows for flexibility and a potential wider talent pool
Work Schedule: Full-time, with the ability to work remotely and travel to corporate offices or HUB locations as needed
ASSUMPTION: Working in a hybrid environment offers the best of both worlds – the structure and resources of an office setting and the flexibility of remote work. However, it may also present challenges in terms of communication and collaboration between remote and on-site team members.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- In-depth interview with the hiring manager and potential team members
- Final interview with the Vice President, Learning & Change
- Background check and onboarding
Key Assessment Areas:
- Communication skills and ability to present ideas effectively
- Problem-solving skills and ability to think critically
- Understanding of change management principles and methodologies
- Cultural fit and alignment with HUB International's core values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of change management principles and methodologies in your application materials
- Showcase your ability to communicate effectively and present ideas clearly and concisely
ATS Keywords: Change management, communication strategies, technology initiatives, stakeholder engagement, project management, data-based decision-making, organizational change
ASSUMPTION: The application process for this role is likely to be competitive, and candidates should focus on demonstrating their relevant experience and skills in their application materials.
🛠️ Tools & Technologies
- Microsoft Office Suite (PowerPoint, Word)
- Change management methodologies (e.g., ADKAR, Kotter's 8-Step Process)
- Project management tools (e.g., Asana, Jira, Microsoft Project)
- Communication and collaboration platforms (e.g., Microsoft Teams, Slack)
ASSUMPTION: Familiarity with change management methodologies and relevant tools is essential for success in this role. Candidates should be comfortable using Microsoft Office Suite and other collaboration tools.
👔 Cultural Fit Considerations
Company Values:
- Entrepreneurship
- Teamwork
- Integrity
- Accountability
- Service
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering high-quality work
- Adaptable and responsive to change
- Strong communication and presentation skills
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you comfortable presenting ideas and information to small to medium groups?
- Can you effectively prioritize and execute tasks in a high-pressure environment?
- Are you highly self-motivated and directed?
ASSUMPTION: Candidates should assess their fit with HUB International's core values and work style to ensure a successful and fulfilling career in this role.
⚠️ Potential Challenges
- Working with diverse teams and stakeholders across various departments and locations
- Managing multiple projects and priorities simultaneously
- Adapting to changes in technology and operations initiatives
- Communicating complex information effectively to non-technical stakeholders
ASSUMPTION: These challenges can be overcome with strong communication skills, effective project management, and a willingness to adapt and learn in a dynamic environment.
📈 Similar Roles Comparison
- Change Management Consultant: Focuses on driving organizational change and adoption of new initiatives, but may not have as much responsibility for communication strategies
- Communications Specialist: Primarily responsible for developing and executing communication strategies, but may not have as much involvement in change management initiatives
- Project Manager: Oversees project timelines, resources, and deliverables, but may not have as much focus on change management or communication strategies
ASSUMPTION: This role combines aspects of change management, communication, and project management, making it unique within the organization and industry.
📝 Sample Projects
- Developing and implementing a change management plan for a company-wide software upgrade
- Creating targeted communication materials to inform employees about an upcoming merger or acquisition
- Facilitating workshops and training sessions to drive adoption of new processes or tools
ASSUMPTION: These sample projects illustrate the diverse responsibilities and skills required for success in this role, from change management and communication to training and facilitation.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and dynamics within the Learning & Change department?
- How does this role fit into the overall strategy and goals of the TechOps department?
- What are the most significant challenges facing the organization in terms of technology and operations initiatives, and how can this role help address them?
- What opportunities are there for professional growth and development within this role and the organization?
- How does HUB International support work-life balance for its employees?
ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and helps you make an informed decision about your career.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your change management and communication work to showcase during the interview process
- Follow up with the hiring manager one week after submitting your application to express your interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
