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Change and Communications Consultant

HUB International
Full-time
On-site
Chicago, Illinois, United States
πŸ“£ Marketing Communications (MarCom)

πŸ“Œ Core Information

πŸ”Ή Job Title: Change and Communications Consultant

πŸ”Ή Company: HUB International

πŸ”Ή Location: Chicago, IL (Hybrid)

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Insurance

πŸ”Ή Date Posted: 2025-05-27

πŸ”Ή Experience Level: 3-5 years

πŸ”Ή Remote Status: Hybrid (preference for local office, but open to remote candidates)

πŸš€ Job Overview

Key aspects of this role include:

  • Leading organizational change through proven methodologies
  • Applying data-based decision-making to identify human factors influencing strategic goals
  • Developing and implementing targeted communication strategies for technology and operations initiatives
  • Collaborating with corporate learning, IT, and operations teams to plan and facilitate adoption strategies
  • Acting as a change champion and promoting technology programs and initiatives

ASSUMPTION: This role requires a strong understanding of change management principles and excellent communication skills to effectively drive adoption and engagement in enterprise-wide technology initiatives.

πŸ“‹ Key Responsibilities

βœ… Collaborate with business partners and project teams to leverage change management frameworks for technology initiatives

βœ… Develop and implement change management plans, communication templates, and information distribution processes

βœ… Proactively identify and address potential communication challenges, and collaborate with peers to determine alternative solutions

βœ… Determine appropriate communication and engagement channels for impacted employee groups, and track adoption across the business

βœ… Develop communication plans including the change β€œstory” and the β€œwhy” behind the change

βœ… Act as a change champion and promote technology programs and initiatives

ASSUMPTION: This role involves working closely with various teams and stakeholders to ensure effective communication and adoption of technology and operations changes across the organization.

🎯 Required Qualifications

Education: Bachelor’s degree in business management, I/O psychology, or human resources; advanced degree desired

Experience: 3-5+ years’ experience delivering change management solutions in a consulting or industry change leadership role

Required Skills:

  • Strong oral and written communication skills, with expertise in MS PowerPoint and MS Word
  • Inquisitive nature and ability to present ideas in business-friendly and user-friendly language
  • Comfortable presenting to small to medium groups
  • Ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience working in a team-oriented, collaborative environment
  • Highly self-motivated and directed

Preferred Skills:

  • 1-2 years of insurance industry work experience
  • General knowledge of insurance and insurance brokerage operations
  • Certification in a change methodology

ASSUMPTION: While industry-specific experience is not required, it may be beneficial for candidates to have a basic understanding of insurance operations to effectively communicate with stakeholders and understand the context of change initiatives.

πŸ’° Compensation & Benefits

Salary Range: $95,000 to $105,000 (impacted by skills, experience, working location, and specific position’s business line, scope, and level)

Benefits:

  • Health, dental, vision, life, and disability insurance
  • FSA, HSA, and 401(k) accounts
  • Paid-time-off benefits (vacation, sick, and personal days)
  • Eligible bonuses, equity, and commissions for some positions

Working Hours: Full-time, with the ability to work remotely and travel to corporate offices or HUB locations as needed

ASSUMPTION: The salary range provided is an estimate and may vary based on the factors mentioned above. Benefits are comprehensive and include health insurance, retirement savings, and paid time off.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Insurance

Company Size: 10,001+ employees (Large enterprise)

Founded: 1998 (as a result of a merger; HUB International's origins trace back to 1930)

Company Description:

  • HUB International is a leading full-service global insurance broker providing property and casualty, life and health, employee benefits, investment, and risk management products and services.
  • The company offers a boundaryless array of business insurance, employee benefits, risk services, personal insurance, retirement, and private wealth management products and services.
  • HUB International has grown substantially through mergers and acquisitions, with over $5 billion in revenue and almost 20,000 employees in 600 offices throughout North America.

Company Specialties:

  • Insurance and risk management solutions for businesses and consumers
  • Employee benefits and retirement services
  • Investment and wealth management
  • Global insurance brokerage

Company Website: http://www.hubinternational.com

ASSUMPTION: Working for a large enterprise like HUB International offers opportunities for career growth, exposure to diverse projects, and a comprehensive benefits package. However, it may also present challenges in terms of communication and collaboration across various teams and locations.

πŸ“Š Role Analysis

Career Level: Mid-level to senior (depending on experience and performance)

Reporting Structure: Reports directly to the Vice President, Learning & Change within TechOps, and collaborates with corporate learning, IT, and operations teams

Work Arrangement: Hybrid (preference for local office, but open to remote candidates)

Growth Opportunities:

  • Progression to senior or management roles within the Learning & Change department or other relevant departments
  • Expansion of responsibilities and influence across the organization
  • Potential to work on high-impact projects and initiatives

ASSUMPTION: This role offers opportunities for professional growth and development within a large, established organization. Success in this role may lead to increased responsibilities and career advancement.

🌍 Location & Work Environment

Office Type: Corporate headquarters and local offices

Office Location(s): Chicago, IL (with the possibility of working remotely)

Geographic Context:

  • Chicago, IL: A major city with a diverse economy, offering numerous cultural, entertainment, and dining options
  • Remote work: Allows for flexibility and a potential wider talent pool

Work Schedule: Full-time, with the ability to work remotely and travel to corporate offices or HUB locations as needed

ASSUMPTION: Working in a hybrid environment offers the best of both worlds – the structure and resources of an office setting and the flexibility of remote work. However, it may also present challenges in terms of communication and collaboration between remote and on-site team members.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screen with the hiring manager
  • In-depth interview with the hiring manager and potential team members
  • Final interview with the Vice President, Learning & Change
  • Background check and onboarding

Key Assessment Areas:

  • Communication skills and ability to present ideas effectively
  • Problem-solving skills and ability to think critically
  • Understanding of change management principles and methodologies
  • Cultural fit and alignment with HUB International's core values

Application Tips:

  • Tailor your resume and cover letter to highlight relevant experience and skills for this role
  • Demonstrate your understanding of change management principles and methodologies in your application materials
  • Showcase your ability to communicate effectively and present ideas clearly and concisely

ATS Keywords: Change management, communication strategies, technology initiatives, stakeholder engagement, project management, data-based decision-making, organizational change

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should focus on demonstrating their relevant experience and skills in their application materials.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (PowerPoint, Word)
  • Change management methodologies (e.g., ADKAR, Kotter's 8-Step Process)
  • Project management tools (e.g., Asana, Jira, Microsoft Project)
  • Communication and collaboration platforms (e.g., Microsoft Teams, Slack)

ASSUMPTION: Familiarity with change management methodologies and relevant tools is essential for success in this role. Candidates should be comfortable using Microsoft Office Suite and other collaboration tools.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Entrepreneurship
  • Teamwork
  • Integrity
  • Accountability
  • Service

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on delivering high-quality work
  • Adaptable and responsive to change
  • Strong communication and presentation skills

Self-Assessment Questions:

  • Do you thrive in a collaborative, team-oriented environment?
  • Are you comfortable presenting ideas and information to small to medium groups?
  • Can you effectively prioritize and execute tasks in a high-pressure environment?
  • Are you highly self-motivated and directed?

ASSUMPTION: Candidates should assess their fit with HUB International's core values and work style to ensure a successful and fulfilling career in this role.

⚠️ Potential Challenges

  • Working with diverse teams and stakeholders across various departments and locations
  • Managing multiple projects and priorities simultaneously
  • Adapting to changes in technology and operations initiatives
  • Communicating complex information effectively to non-technical stakeholders

ASSUMPTION: These challenges can be overcome with strong communication skills, effective project management, and a willingness to adapt and learn in a dynamic environment.

πŸ“ˆ Similar Roles Comparison

  • Change Management Consultant: Focuses on driving organizational change and adoption of new initiatives, but may not have as much responsibility for communication strategies
  • Communications Specialist: Primarily responsible for developing and executing communication strategies, but may not have as much involvement in change management initiatives
  • Project Manager: Oversees project timelines, resources, and deliverables, but may not have as much focus on change management or communication strategies

ASSUMPTION: This role combines aspects of change management, communication, and project management, making it unique within the organization and industry.

πŸ“ Sample Projects

  • Developing and implementing a change management plan for a company-wide software upgrade
  • Creating targeted communication materials to inform employees about an upcoming merger or acquisition
  • Facilitating workshops and training sessions to drive adoption of new processes or tools

ASSUMPTION: These sample projects illustrate the diverse responsibilities and skills required for success in this role, from change management and communication to training and facilitation.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and dynamics within the Learning & Change department?
  • How does this role fit into the overall strategy and goals of the TechOps department?
  • What are the most significant challenges facing the organization in terms of technology and operations initiatives, and how can this role help address them?
  • What opportunities are there for professional growth and development within this role and the organization?
  • How does HUB International support work-life balance for its employees?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and helps you make an informed decision about your career.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Prepare examples of your change management and communication work to showcase during the interview process
  • Follow up with the hiring manager one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.