📌 Core Information
🔹 Job Title: Client Manager - Brand
🔹 Company: Kantar
🔹 Location: Milan, Viale Monza, Italy
🔹 Job Type: Full-Time
🔹 Category: Insights
🔹 Date Posted: April 14, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Hybrid (3 days in office)
🚀 Job Overview
Key aspects of this role include:
- Managing and nurturing client relationships to ensure satisfaction and loyalty.
- Collaborating with internal teams to deliver exceptional service and solutions to clients.
- Identifying opportunities for business growth and presenting them to clients.
- Analyzing market trends and client feedback to improve our offerings.
- Leading client meetings and presentations to showcase our capabilities and solutions.
ASSUMPTION: This role is crucial for driving client satisfaction and business growth in Italy. The ideal candidate will have proven experience in client management, preferably in the market research or consulting industry, with strong communication and interpersonal skills.
📋 Key Responsibilities
✅ Manage and nurture client relationships to ensure satisfaction and loyalty.
✅ Collaborate with internal teams to deliver exceptional service and solutions to clients.
✅ Identify opportunities for business growth and present them to clients.
✅ Analyze market trends and client feedback to improve our offerings.
✅ Lead client meetings and presentations to showcase our capabilities and solutions.
ASSUMPTION: The Client Manager will be at the forefront of managing client relationships, ensuring their needs are met, and contributing to the overall success of Kantar. This role requires strong communication and interpersonal skills, as well as the ability to analyze data and market trends.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field.
Experience: Proven experience in client management, preferably in the market research or consulting industry.
Required Skills:
- Strong communication and interpersonal skills to build and maintain client relationships.
- Ability to analyze data and market trends to provide actionable insights.
- Excellent presentation and negotiation skills.
- Fluency in Italian and English is critical.
Preferred Skills:
- Experience using data visualization tools.
- Knowledge of the market research industry.
ASSUMPTION: The ideal candidate will have a proven track record in client management, with strong communication and interpersonal skills. Fluency in both Italian and English is critical for this role.
💰 Compensation & Benefits
Salary Range: €35,000 - €45,000 per year (Based on industry standards for experience level and location)
Benefits:
- Access to professional development and training programs.
- Enhanced pension scheme and parental leave policies.
- Life Leave and Volunteering days to support personal growth and community involvement.
Working Hours: Full-time (40 hours per week) with a hybrid work arrangement (3 days in the office)
ASSUMPTION: The salary range provided is an estimate based on industry standards for a Client Manager role in Italy with 2-5 years of experience. Actual compensation may vary based on factors such as skills, qualifications, and specific client needs.
📌 Applicant Insights
🔍 Company Context
Industry: Kantar is the world’s leading marketing data and analytics company, providing insights and consulting services to clients across various industries.
Company Size: Kantar has over 10,000 employees worldwide, providing a large and diverse network of expertise and resources.
Founded: Kantar was founded in 1994 and has since grown to become a global leader in market research and consulting.
Company Description:
- Kantar helps clients understand people and inspire growth through data-driven insights and innovative analytics.
- The company combines deep expertise in human understanding with advanced technologies to deliver innovative information to brands worldwide.
- Kantar is committed to creating an inclusive and supportive working environment where people feel included, accepted, and are allowed to flourish.
Company Specialties:
- Market research and consulting services.
- Data-driven insights and analytics.
- Brand tracking and media effectiveness.
- Customer experience and innovation.
Company Website: www.kantar.com
ASSUMPTION: Kantar's global presence and extensive expertise in market research and consulting make it an attractive employer for professionals seeking to grow their careers in these fields.
📊 Role Analysis
Career Level: Mid-level (2-5 years of experience)
Reporting Structure: The Client Manager will report directly to the Head of Client Management or a similar role.
Work Arrangement: Hybrid (3 days in the office)
Growth Opportunities:
- Progression to a senior client management role or a specialist role within Kantar.
- Expansion of client portfolio and team leadership opportunities.
- Access to professional development and training programs to enhance skills and knowledge.
ASSUMPTION: The Client Manager role offers significant growth opportunities within Kantar, allowing professionals to expand their client portfolios, take on team leadership responsibilities, and advance their careers.
🌍 Location & Work Environment
Office Type: Hybrid (3 days in the office)
Office Location(s): Milan, Viale Monza, Italy
Geographic Context:
- Milan is the second-largest city in Italy and a major economic, financial, and cultural hub.
- The city is known for its fashion, design, and finance industries, providing a dynamic and vibrant work environment.
- Milan is well-connected by public transportation, making it easy to commute to the office from various neighborhoods.
Work Schedule: Full-time (40 hours per week) with a hybrid work arrangement (3 days in the office)
ASSUMPTION: The hybrid work arrangement offers flexibility and a better work-life balance, while still providing opportunities for in-person collaboration and networking in Milan.
💼 Interview & Application Insights
Typical Process:
- Online application submission.
- Phone or video screening with the HR department.
- Face-to-face or video interview with the hiring manager and/or team members.
- Final decision and offer.
Key Assessment Areas:
- Communication and interpersonal skills.
- Client management experience and approach.
- Data analysis and market trend understanding.
- Cultural fit with Kantar's values and work environment.
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Prepare examples of your client management experience and achievements.
- Research Kantar's company culture and values to demonstrate your cultural fit.
- Follow up with the hiring manager after your interview to express your interest in the role.
ATS Keywords: Client Management, Market Research, Consulting, Communication, Interpersonal Skills, Data Analysis, Market Trends, Italian, English
ASSUMPTION: The interview process for this role will focus on assessing the candidate's communication and interpersonal skills, client management experience, data analysis and market trend understanding, and cultural fit with Kantar's values and work environment.
🛠️ Tools & Technologies
- Data visualization tools (e.g., Tableau, Power BI)
- Client relationship management software (e.g., Salesforce, HubSpot)
- Market research software (e.g., SPSS, R)
- Presentation software (e.g., PowerPoint, Google Slides)
ASSUMPTION: The Client Manager will use various tools and technologies to analyze data, create presentations, and manage client relationships effectively.
👔 Cultural Fit Considerations
Company Values:
- Inspire growth.
- Shape the future.
- Understand people.
- Make it happen.
Work Style:
- Collaborative and team-oriented.
- Data-driven and analytical.
- Innovative and forward-thinking.
- Adaptable and responsive to change.
Self-Assessment Questions:
- How do you align with Kantar's value of 'understanding people' in your client management approach?
- How comfortable are you working in a hybrid work environment, balancing in-person collaboration and remote work?
- How do you approach continuous learning and professional development to stay current in the market research industry?
ASSUMPTION: Kantar values candidates who demonstrate a strong cultural fit with the company's values and work style, as well as a willingness to learn and adapt in a dynamic and evolving industry.
⚠️ Potential Challenges
- Managing client expectations and ensuring satisfaction in a fast-paced and competitive market.
- Balancing multiple client priorities and projects simultaneously.
- Adapting to changes in client needs and market trends.
- Developing and maintaining strong relationships with internal teams to deliver exceptional service.
ASSUMPTION: The Client Manager role presents unique challenges that require strong communication, interpersonal, and project management skills, as well as the ability to adapt to change and prioritize effectively.
📈 Similar Roles Comparison
- Compared to other client management roles, this position focuses more on market research and consulting services, requiring strong data analysis and market trend understanding skills.
- In the market research industry, Kantar is known for its innovative analytics and technology, providing unique opportunities for growth and development.
- Career paths in client management can lead to senior roles, team leadership, or specialist positions within Kantar, depending on the individual's interests and skills.
ASSUMPTION: When comparing this role to similar positions, candidates should consider the unique aspects of Kantar's offerings, industry reputation, and career growth opportunities.
📝 Sample Projects
- Conducting a comprehensive client satisfaction survey and implementing improvements based on the findings.
- Analyzing market trends to identify new business opportunities and presenting them to clients.
- Developing and delivering a tailored client presentation showcasing Kantar's capabilities and solutions.
ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Client Manager role, focusing on client management, data analysis, and presentation skills.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare to address them?
- How does Kantar support the professional development and growth of its Client Managers?
- What are the key priorities for this role in the first 90 days?
- How does Kantar approach work-life balance, especially in a hybrid work environment?
- What are the most rewarding aspects of working as a Client Manager at Kantar?
ASSUMPTION: Asking these questions during the interview will help candidates better understand the role's requirements, Kantar's work environment, and the opportunities for professional growth and development.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role.
- Prepare examples of your client management experience and achievements.
- Research Kantar's company culture and values to demonstrate your cultural fit.
- Follow up with the hiring manager after your interview to express your interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
