🔹 Job Title: Client Service Specialist
🔹 Company: Baystate Health
🔹 Location: Holyoke, Massachusetts, United States
🔹 Job Type: On-site
🔹 Category: Not Specified
🔹 Date Posted: Mon Mar 31 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
Key aspects of this role include:
ASSUMPTION: The role likely involves high interaction with different departments suggesting a need for strong communication and organizational skills.
✅ Answer and triage incoming and operator-assisted calls.
✅ Relay messages to and from customers in a timely manner.
✅ Page subscribers for internal and external clients with supervision.
✅ Activate emergency code teams and disaster response teams with supervision.
✅ Conduct PCIS and SMS patient look-ups for information.
✅ Maintain flexibility and thrive in changing environments.
✅ Alert Engineering to OR alarms.
✅ Give and accept feedback, ensuring clear communication.
ASSUMPTION: The position requires multitasking abilities and the capacity to work in high-pressure situations.
Education: Non-Graduate (Required)
Experience: No prior work experience required, but 0-3 years in customer service or telephone operator roles is preferred.
Required Skills:
Preferred Skills:
ASSUMPTION: Given the customer-facing nature of the role, strong interpersonal skills are essential.
Salary Range: Not specified; typical for entry-level healthcare roles in Massachusetts.
Benefits:
Working Hours: 40 hours per week; schedule includes 0700-1530 shifts and every other weekend workload.
ASSUMPTION: Flexibility is likely valued due to the 24/7 operational environment.
Industry: Hospitals and Health Care
Company Size: 1,001-5,000 employees, providing a sense of belonging to a large and diverse workforce.
Founded: Not Specified
Company Description:
Company Specialties:
Company Website: Not specified
ASSUMPTION: The organization is likely focused on employee engagement and providing comprehensive patient services.
Career Level: Entry-level position suitable for early career professionals.
Reporting Structure: Likely to report to a supervisory or management role with oversight responsibilities.
Work Arrangement: Fully on-site to accommodate the need for direct interaction and quick response times.
Growth Opportunities:
ASSUMPTION: Role provides foundational experience valuable for future career growth in healthcare.
Office Type: Healthcare facility environment.
Office Location(s): Whitney Ave, Holyoke, MA
Geographic Context:
Work Schedule: Requires adaptability to cover emergency shifts as needed, underscoring the flexible work nature.
ASSUMPTION: Candidates should be prepared for dynamic and potentially unpredictable workdays.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Service, Multitasking, Critical Codes, Emergency Response
ASSUMPTION: The hiring process likely values adaptability and customer-oriented skills highly.
ASSUMPTION: Technological proficiency for operating communication and response tools is essential.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: A collaborative approach and open mindset are vital for success in this role.
ASSUMPTION: The role demands resilience and flexibility, given its operational nature.
ASSUMPTION: Role specificity is higher in this position due to its healthcare setting.
ASSUMPTION: Role may involve participation in performance improvement projects beyond daily tasks.
ASSUMPTION: Candidates should inquire about support systems and growth opportunities to ensure alignment with career goals.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.