Commercial Customer Success Engineer

📌 Core Information

🔹 Job Title: Commercial Customer Success Engineer

🔹 Company: Procore Technologies

🔹 Location: Sydney, New South Wales, Australia

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025 22:59:10 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving the success of Procore's strategic commercial customers.
• Serving as a Procore product champion and subject matter expert.
• Helping customers achieve performance gains from their investment.
• Improving lives of construction customers through global platform connectivity.

ASSUMPTION: The role requires a deep understanding of both construction technology and customer success strategies, given the focus on customer performance and product expertise.

📋 Key Responsibilities

✅ Make data-driven recommendations using customer analytics and industry best practices.

✅ Craft presentations that solve customer business problems and encourage Procore adoption.

✅ Provide updates on product roadmaps and releases.

✅ Lead product demonstrations and coordinate technical resources.

✅ Deliver high levels of customer service through effective communication.

✅ Collaborate internally to develop best practices and drive market leadership.

✅ Travel up to 50% to client sites and industry events.

ASSUMPTION: There may be flexibility in travel requirements depending on current company policies and client needs.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in Customer Success, Professional Services, Technical Pre-Sales, or 5+ years in the Construction industry preferred

Required Skills:

• Technical aptitude and product knowledge
• Collaborative and cross-functional work ability
• Exceptional communication and presentation skills

Preferred Skills:

• Experience as a construction Project Manager or equivalent
• Understanding of diverse construction industry verticals

ASSUMPTION: The focus is on experience over specific educational background, emphasizing practical knowledge and skills.

💰 Compensation & Benefits

Salary Range: Not specified; typical industry range for similar roles: AUD 100,000 - 130,000 per annum.

Benefits:

• Generous paid time off
• Comprehensive healthcare coverage
• Career enrichment and development programs

Working Hours: 40 hours per week

ASSUMPTION: Compensation details may vary based on individual experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development with a focus on construction management technology

Company Size: 1,001-5,000 employees, offering a balance between startup agility and established company stability

Founded: Not specified, but has over two decades of experience

Company Description:

• Purpose-built platform for construction project management
• Over three million global projects managed
• Innovative technology delivering AI & data-driven insights

Company Specialties:

• Construction Project Management Software
• Web-based Construction Management Tools
• iPad and iPhone solutions for Construction

Company Website: https://www.procore.com

ASSUMPTION: The data-driven approach and technological expertise highlight Procore's industry leadership.

📊 Role Analysis

Career Level: Senior level position requiring significant industry experience

Reporting Structure: Reports to the Manager of Customer Success

Work Arrangement: Primarily on-site with potential travel

Growth Opportunities:

• Advanced career progression within Customer Success
• Possibility to influence product development
• Broad network development through cross-department collaboration

ASSUMPTION: Growth opportunities are significant given Procore's size and market position.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace with a focus on innovation

Office Location(s): 183-185 Clarence St, Level 12, Sydney, New South Wales 2000, AU

Geographic Context:

• Sydney offers a vibrant construction and technology market
• Proximity to business hubs and industry clients
• Well-connected through major transport options

Work Schedule: Standard on-site workweek with travel flexibility

ASSUMPTION: The location in Sydney provides strategic advantages for engaging with clients and industry events.

💼 Interview & Application Insights

Typical Process:

• Initial screening interview
• Technical skills assessment
• Panel interview with cross-functional team

Key Assessment Areas:

• Technical acumen and product knowledge
• Problem-solving and data analysis skills
• Collaboration and communication abilities

Application Tips:

• Highlight construction industry experience
• Emphasize knowledge of customer success methodologies
• Demonstrate proficiency with relevant technologies

ATS Keywords: Customer Success, Construction Technology, Procore, Product Knowledge, Cross-Functional Collaboration

ASSUMPTION: The application process likely favors candidates with a balance of technical skills and industry knowledge.

🛠️ Tools & Technologies

• Procore software platform
• Data analytics tools
• Collaboration software (e.g., Slack, Microsoft Teams)

ASSUMPTION: Familiarity with commonly used construction technology tools is beneficial for this role.

👔 Cultural Fit Considerations

Company Values:

• Openness
• Optimism
• Ownership

Work Style:

• Collaborative and team-oriented
• Innovative and adaptable
• Customer-centric with a focus on proactive solutions

Self-Assessment Questions:

• How do you handle technical challenges in a client-facing role?
• Can you provide examples of successful cross-functional collaboration?
• What new value could you bring to Procore's customer success team?

ASSUMPTION: The company culture emphasizes creativity, adaptability, and effective teamwork.

⚠️ Potential Challenges

• Balancing extensive travel with project commitments
• Adapting to continuous updates and changes in Procore's software
• Managing complex client communications across different time zones
• Meeting high expectations for customer success outcomes

ASSUMPTION: Candidates should be prepared for the demands of a fast-paced and dynamic work environment.

📈 Similar Roles Comparison

• Roles in similar industries may offer less travel but fewer opportunities for direct client interaction
• This role provides expansive growth potential compared to similar senior positions
• High impact role within Procore compared to traditional customer success roles

ASSUMPTION: Similar roles in other companies may not provide the same level of product and client engagement.

📝 Sample Projects

• Implementing Procore solutions for a major construction firm
• Leading product adoption workshops for international clients
• Launching pilot software integrations at construction sites

ASSUMPTION: Projects will involve high-level strategic implementations and enhancements of Procore offerings.

❓ Key Questions to Ask During Interview

• How does Procore support employee development and growth?
• Can you describe the team dynamics within the customer success department?
• What recent innovations in Procore technology should be highlighted to clients?
• What are Procore's long-term goals for the Australian market?
• How does the company handle feedback from strategic commercial customers?

ASSUMPTION: These questions will provide insights into Procore's support systems and strategic direction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare relevant documentation highlighting your experience and skills
• Participate in the multi-step interview process outlined by HR
• Engage with Procore’s product and culture resources available online
• Follow up post-interview with personalized thank-you emails

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.