Commercial Customer Success Engineer

📌 Core Information

🔹 Job Title: Commercial Customer Success Engineer

🔹 Company: Procore Technologies

🔹 Location: Sydney, New South Wales, Australia

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Driving the success of strategic commercial customers by being a subject matter expert on Procore products.
• Supporting the adoption and performance gains from Procore’s technology among construction clients.
• Collaborating in an open, optimistic, and ownership-driven environment.
• Providing recommendations to maximize technology value and suggesting beneficial products.

ASSUMPTION: This role assumes significant customer interaction and necessitates understanding of both construction technology and enterprise-level project management to cater to Procore's wide-ranging client base.

📋 Key Responsibilities

✅ Make data-driven recommendations to customers using analytics and best practices to optimize Procore value.

✅ Craft presentations addressing customer business problems to accelerate platform adoption.

✅ Provide updates on the product roadmap and releases to ensure clients benefit from cutting-edge technology.

✅ Conduct product demonstrations and coordinate technical resources as needed.

✅ Maintain high responsiveness and customer service through clear, effective communication.

✅ Collaborate with internal teams to develop best practices and drive product evolution as a market leader.

✅ Travel up to 50% to client sites, industry events, and other Procore offices domestically and internationally.

ASSUMPTION: The role’s emphasis on customer interaction and travel implies a consultant-like position that requires flexibility and strong interpersonal skills.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in Customer Success, Professional Services, Technical Pre-Sales, or 5+ years in the Construction industry.

Required Skills:

• Technical aptitude with Procore products
• Cross-functional collaboration ability
• Outstanding presentation and communication skills
• Problem-solving skills

Preferred Skills:

• Experience in construction roles such as Project Manager or Site Supervisor
• Understanding of construction industry verticals

ASSUMPTION: Preference for candidates with direct construction management experience suggests a deep understanding of industry-specific challenges is advantageous.

💰 Compensation & Benefits

Salary Range: Not specified, aligned with industry standards for Customer Success Engineers in a leading tech company.

Benefits:

• Generous paid time off
• Healthcare coverage
• Career enrichment and development programs

Working Hours: Standard 40-hour work week, with flexibility due to travel requirements.

ASSUMPTION: Benefits reflect a comprehensive package typical of tech industries, supporting wellness and professional growth initiatives.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development dedicated to construction management solutions

Company Size: 1,001-5,000 employees; indicative of a mid-sized enterprise with structured growth opportunities and resource availability.

Founded: More than two decades ago

Company Description:

• Global leader in construction management software
• Servicing over three million projects in 150+ countries
• Focus on AI and data-driven insights to enhance efficiency

Company Specialties:

• Construction Software
• Cloud-based Project Management
• Web-based Construction Management Tools

Company Website: https://www.procore.com

ASSUMPTION: The company's extensive project reach and technology focus suggest the role will provide exposure to international markets and cutting-edge construction technologies.

📊 Role Analysis

Career Level: Mid to Senior level given the breadth of responsibilities and required expertise.

Reporting Structure: Reports to the Manager of Customer Success in Sydney, indicating a direct and potentially small team setup.

Work Arrangement: Primarily on-site with considerable travel to engage with clients and stakeholders.

Growth Opportunities:

• Lead large-scale customer engagement projects
• Expand expertise in advanced construction technologies
• Cross-functional leadership development

ASSUMPTION: The role seems tailor-made for professionals looking to expand their technical acumen in a fast-paced, international, and tech-savvy environment.

🌍 Location & Work Environment

Office Type: Corporate office in an urban setting

Office Location(s): Sydney, New South Wales, Australia, at 183-185 Clarence St, Level 12

Geographic Context:

• Vibrant business hub with extensive networking possibilities
• Access to a diverse range of cultural and recreational amenities
• Well-connected via public transportation

Work Schedule: Standard business hours with potential variations due to travel.

ASSUMPTION: The Sydney location implies engagement in a major financial and cultural center, reflecting a dynamic work environment.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Phone screening or video interview
• On-site or in-depth video interviews with team members
• Technical assessment or case study
• Final interview with upper management

Key Assessment Areas:

• Problem-solving skills
• Customer engagement strategy
• Technical proficiency with Procore systems

Application Tips:

• Highlight relevant construction industry experience
• Demonstrate understanding and enthusiasm for Procore's technology
• Prepare examples of customer success stories related to technology adoption

ATS Keywords: Customer Success, Construction Technology, Product Champion, Cross-Functional Collaboration

ASSUMPTION: The process emphasizes technical skills and strategic thinking, assuming that candidates will need to demonstrate these through practical assessments.

🛠️ Tools & Technologies

• Procore Construction Management Software
• Data Analytics Tools
• Cloud-based CRM systems

ASSUMPTION: Familiarity with advanced software solutions is crucial, emphasizing the need for candidates to be tech-savvy and data-oriented.

👔 Cultural Fit Considerations

Company Values:

• Fostering innovation
• Promoting diversity and inclusion
• Encouraging ownership and accountability

Work Style:

• Collaborative and cross-functional
• Results-driven with a focus on customer success
• Adaptable to changing environments

Self-Assessment Questions:

• Do I thrive in a dynamic and fast-paced environment?
• Am I comfortable engaging with clients across different cultures?
• Can I develop innovative solutions for complex problems?

ASSUMPTION: The importance of cultural fit suggests that candidates should align with values such as innovation and customer centricity.

⚠️ Potential Challenges

• Managing frequent travel demands while maintaining work-life balance
• Staying updated with continuous technology advancements
• Navigating complex client environments and expectations
• Balancing multiple priorities in a diverse role

ASSUMPTION: Challenges revolve around balancing strategic travels and high technical demands, indicating a need for strong self-management skills.

📈 Similar Roles Comparison

• Compared to regular Customer Success roles, this position involves more travel and industry-specific expertise.
• Requires deeper product knowledge and technological aptitude than traditional account management roles.
• Increased client interaction as opposed to typical technical support roles.

ASSUMPTION: The role requires a hybrid of technical, sales, and customer management skills, differing from isolated functions in other roles.

📝 Sample Projects

• Implementing Procore solutions in a large-scale hospital construction project
• Leading product adoption workshops for global construction firms
• Developing new best practices for digital collaboration in construction

ASSUMPTION: Sample projects suggest hands-on involvement in high-impact initiatives that leverage Procore’s platform for diverse client needs.

❓ Key Questions to Ask During Interview

• What is Procore's strategy for staying ahead in construction technology?
• How does this role interface with the sales and product development teams?
• What are the biggest challenges currently facing the Commercial Customer Success team?
• How is success measured for this position?
• What growth opportunities does Procore provide for this role?

ASSUMPTION: Candidates should prepare questions that probe into strategic alignment and career growth, reflecting their interest and foresight.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company’s career site
• Customize your resume to highlight relevant construction and technology experience
• Prepare for a multi-step interview process by scheduling mock interviews
• Gather professional references ready for submission
• Stay informed about industry trends in construction technology

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.