Commercial Sales and Marketing Representative

📌 Core Information

🔹 Job Title: Commercial Sales and Marketing Representative

🔹 Company: SERVPRO of Dyersburg/Union City

🔹 Location: Jackson, Tennessee

🔹 Job Type: Full-Time

🔹 Category: Sales & Marketing

🔹 Date Posted: April 21, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Promoting and selling SERVPRO® services in an assigned territory
• Developing commercial customer relationships through networking and business interactions
• Coordinating and promoting marketing, networking, and continuing education events
• Monitoring loss activity and priority responding to generate work opportunities
• Providing clear and accurate pretesting, scoping of services, and job estimates

ASSUMPTION: This role requires a proactive and organized individual with strong sales and marketing skills, able to manage multiple responsibilities and maintain a high level of customer service.

📋 Key Responsibilities

✅ Promote and sell SERVPRO® services in an assigned territory, meeting or exceeding sales goals

✅ Develop and maintain commercial customer base through a systematic business development process

✅ Attend, coordinate, and promote marketing, networking, and continuing education events

✅ Monitor loss activity and priority respond to generate work from these opportunities

✅ Provide clear and accurate pretesting, scoping of services, and job estimates

✅ Monitor and follow up on all assigned jobs, ensuring customer needs are met and capturing Centers of Influence (COIs)

ASSUMPTION: This role requires strong communication, organizational, and time management skills to effectively manage multiple responsibilities and maintain customer satisfaction.

🎯 Required Qualifications

Education: High school diploma or equivalent required; Bachelor's degree in Business, Marketing, or related field preferred

Experience: 2-5 years of sales and marketing experience, preferably in a commercial setting

Required Skills:

• Proven sales and marketing skills
• Excellent communication and interpersonal skills
• Strong organizational and time management skills
• Ability to work independently and in a team environment
• Proficiency in Microsoft Office Suite

Preferred Skills:

• Experience with CRM software
• Knowledge of the restoration industry
• Bilingual or multilingual skills

ASSUMPTION: Candidates with a proven track record in sales and marketing, strong communication skills, and the ability to manage multiple responsibilities effectively will be well-suited for this role.

💰 Compensation & Benefits

Salary Range: $45,000 - $65,000 per year (based on experience and performance)

Benefits:

• 401(k) matching
• Bonus based on performance
• Company car
• Company parties
• Health insurance
• Paid time off

Working Hours: Full-time, varying hours between 7:00 a.m. and 5:00 p.m., Monday-Friday, with some flexibility and potential longer hours dependent upon business needs

ASSUMPTION: The salary range provided is an estimate based on industry standards for a sales and marketing role with 2-5 years of experience in the restoration industry.

📌 Applicant Insights

🔍 Company Context

Industry: SERVPRO® is a leading provider of fire, water, and mold damage restoration services, operating in the consumer services industry

Company Size: SERVPRO® of Dyersburg/Union City has 11-50 employees, providing a mid-sized company environment with opportunities for growth and development

Founded: SERVPRO® was founded in 1967, with the SERVPRO® of Dyersburg/Union City franchise established in 1991

Company Description:

• SERVPRO® provides 24-hour emergency service for residential and commercial properties
• Services include fire, smoke & soot, water removal, dehumidification, mold mitigation & remediation, catastrophic storm response, and more
• SERVPRO® is dedicated to being faster to any size disaster, with highly trained technicians ready to respond immediately

Company Specialties:

• Damage Restoration
• Fire Damage Restoration
• Water Damage Restoration
• Water Removal
• Fire, Smoke & Soot
• Dehumidification
• Mold Mitigation & Remediation
• Catastrophic Storm Response
• Document Drying
• Air Ducts & HVAC Cleaning
• Biohazard
• Crime Scene & Vandalism
• Carpet & Upholstery Cleaning
• Drapes & Blinds Cleaning
• Ceilings, Walls & Hard Floors
• and Deodorization

Company Website: https://servpro.com/

ASSUMPTION: SERVPRO® of Dyersburg/Union City is part of a larger franchise network, offering opportunities for growth and development within the organization.

📊 Role Analysis

Career Level: This role is suited for an early to mid-career professional with 2-5 years of sales and marketing experience

Reporting Structure: The Commercial Sales and Marketing Representative reports directly to the franchise owner or a designated sales manager

Work Arrangement: This is an on-site, full-time position with extensive travel requirements, up to 90% of the time

Growth Opportunities:

• Advancement to a sales management or business development role within the organization
• Expansion of territory or responsibilities based on performance
• Opportunities to learn and develop new skills through training and mentorship

ASSUMPTION: Successful candidates will have the opportunity to grow within the organization, with potential career paths including sales management, business development, or franchise ownership.

🌍 Location & Work Environment

Office Type: The SERVPRO® of Dyersburg/Union City office is a professional, customer-focused environment

Office Location(s): 66 Miller Ave, Jackson, Tennessee 38305, US

Geographic Context:

• Jackson, Tennessee, is located in West Tennessee, approximately 80 miles east of Memphis
• The city offers a mix of urban and rural environments, with a population of around 65,000
• Jackson is home to various industries, including manufacturing, healthcare, and retail

Work Schedule: Full-time, varying hours between 7:00 a.m. and 5:00 p.m., Monday-Friday, with some flexibility and potential longer hours dependent upon business needs

ASSUMPTION: The work environment is fast-paced and dynamic, with a focus on customer service and sales growth. Successful candidates will be comfortable working in a professional office setting and managing extensive travel requirements.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with the franchise owner or sales manager
• Background check and reference verification
• Job offer and onboarding

Key Assessment Areas:

• Sales and marketing skills
• Communication and interpersonal skills
• Organizational and time management skills
• Ability to work independently and in a team environment
• Problem-solving and critical thinking skills

Application Tips:

• Tailor your resume and cover letter to highlight relevant sales and marketing experience, as well as any experience in the restoration industry
• Prepare examples of your sales and marketing achievements, as well as any experience with CRM software
• Demonstrate your understanding of the SERVPRO® brand and its services during the interview

ATS Keywords: Sales, Marketing, Business Development, Networking, Customer Relationship Management, Event Coordination, Lead Qualification, Emergency Preparedness, Communication, Team Collaboration, Problem Solving, Time Management, Customer Service, Data Monitoring, Strategic Planning, Performance Tracking

ASSUMPTION: The application process may vary depending on the specific franchise location and its hiring practices. Successful candidates will demonstrate strong sales and marketing skills, as well as a commitment to customer service and growth.

🛠️ Tools & Technologies

• Microsoft Office Suite
• CRM software (e.g., Salesforce, HubSpot)
• Sales and marketing automation tools (e.g., Marketo, Pardot)

ASSUMPTION: The specific tools and technologies used may vary depending on the franchise location and its preferences. Successful candidates will be comfortable learning and utilizing new tools as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Integrity
• Teamwork
• Accountability
• Continuous improvement

Work Style:

• Fast-paced and dynamic
• Customer-focused and results-driven
• Collaborative and team-oriented
• Adaptable and flexible

Self-Assessment Questions:

• Do you have a proven track record of success in sales and marketing?
• Are you comfortable working in a fast-paced, customer-focused environment?
• Do you thrive in a collaborative, team-oriented work setting?
• Are you adaptable and able to manage extensive travel requirements?

ASSUMPTION: SERVPRO® of Dyersburg/Union City values employees who are customer-focused, results-driven, and committed to continuous improvement. Successful candidates will demonstrate a strong work ethic, a commitment to customer service, and the ability to thrive in a fast-paced, collaborative environment.

⚠️ Potential Challenges

• Extensive travel requirements, up to 90% of the time
• Managing multiple responsibilities and priorities effectively
• Working in a fast-paced, dynamic environment with a focus on sales growth
• Adapting to a professional office setting and learning new tools and technologies as needed

ASSUMPTION: Successful candidates will be comfortable managing extensive travel requirements, working in a fast-paced environment, and adapting to new tools and technologies as needed.

📈 Similar Roles Comparison

• This role differs from other sales and marketing positions in its focus on the restoration industry and the need for extensive travel
• Industry-specific context: The restoration industry is competitive and fast-paced, with a focus on customer service and quick response times
• Career path comparison: Successful candidates may have the opportunity to advance to sales management, business development, or franchise ownership within the organization

ASSUMPTION: This role offers unique opportunities for growth and development within the restoration industry, with a focus on customer service and sales growth.

📝 Sample Projects

• Developing and implementing a marketing campaign to promote SERVPRO® services in a new territory
• Coordinating and executing a networking event to connect with potential commercial customers
• Monitoring loss activity and priority responding to generate work opportunities in a specific geographic area

ASSUMPTION: These sample projects are intended to illustrate the types of responsibilities and initiatives that the Commercial Sales and Marketing Representative may be involved in, based on the job description and industry context.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this franchise support the growth and development of its sales and marketing team?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does this franchise measure the success of its sales and marketing efforts?
• What opportunities are there for growth and advancement within the organization?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the company culture, and the opportunities for growth and development within the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight relevant sales and marketing experience, as well as any experience in the restoration industry
• Prepare examples of your sales and marketing achievements, as well as any experience with CRM software
• Demonstrate your understanding of the SERVPRO® brand and its services during the interview
• Follow up with the hiring manager one week after submitting your application, expressing your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.