Communications Representative

📌 Core Information

🔹 Job Title: Communications Representative

🔹 Company: NY Management

🔹 Location: Long Island City, NY

🔹 Job Type: Full-Time

🔹 Category: Customer Service & Sales

🔹 Date Posted: June 12, 2025

🔹 Experience Level: Entry Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer experiences through tailored product recommendations
• Managing customer interactions with professionalism and kindness
• Processing orders, account upgrades, and escalating complaints
• Staying current on products, services, and industry-related news
• Participating in daily training sessions and virtual networking opportunities
• Potential for mentoring new employees based on success and reputation

ASSUMPTION: This role involves a high degree of customer interaction, requiring strong interpersonal skills and adaptability. It also offers opportunities for personal and professional growth within the company.

📋 Key Responsibilities

✅ Deliver an exceptional customer experience by understanding customers' lifestyles and personal needs, encouraging open communication, and providing product recommendations

✅ Meet with customers daily, maintaining a high degree of courtesy, professionalism, and kindness

✅ Track and process new orders, account upgrades, and escalate customer complaints to the appropriate department

✅ Maintain a broad working knowledge of all products, services, and promotions available to customers and stay current on industry-related news

✅ Participate in daily training sessions, virtual networking opportunities, and conference calls to review and discuss customer satisfaction targets, areas for improvement within the customer experience, and streamlining technical support

✅ May assist in onboarding, training, and mentoring new employees contingent on the success and reputation built within the firm and amongst clients and customers

✅ Perform other duties as assigned by Senior Management

ASSUMPTION: This role requires a strong work ethic, clear communication skills, and the ability to handle various customer personalities and scenarios.

🎯 Required Qualifications

Education: High school diploma or equivalent required

Experience: 0-2 years of relevant experience preferred

Required Skills:

• Empathy, patience, and consistency in managing multiple customer personalities
• Adaptability to handle challenges and surprises with a sense of humor
• Clear communication skills to ensure customers understand products, services, and promotions
• Strong work ethic and efficiency in managing daily schedules
• Knowledge of products and services to provide accurate recommendations and answers
• Thick skin to accept negative feedback and work on improvement

Preferred Skills:

• Previous customer service or sales experience
• Fluency in additional languages

ASSUMPTION: While previous experience is preferred, the company emphasizes continuous learning and personal development, making this role suitable for entry-level candidates.

💰 Compensation & Benefits

Salary Range: $35,000 - $42,000 per year (based on experience level and industry standards for entry-level customer service roles in the New York area)

Benefits:

• Comprehensive training and ongoing professional development opportunities
• Potential for career growth and mentoring opportunities

Working Hours: Full-time, 40 hours per week (specific hours may vary based on business needs)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level customer service roles in the New York area. Actual compensation may vary based on individual qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Leasing Non-residential Real Estate

Company Size: 51-200 employees (Mid-size company offering opportunities for growth and development)

Founded: 1995 (Established company with a history of success)

Company Description:

• LM Consultants, Inc. is a national Architectural and Engineering firm providing due diligence, construction oversight, and project management services to real estate developers, investors, and lenders
• The company has in-house architects and engineers in seven offices nationwide, offering assistance with new construction or existing properties across North America
• LM Consultants emphasizes company growth as much as personal growth, making it an attractive place for career-oriented individuals

Company Specialties:

• Architecture
• Engineering
• Environmental
• Civil
• Structural
• Mechanical
• Construction Administration
• Construction Management
• Remediation
• Due Diligence
• Property Condition Assessment
• Owners' Representative

Company Website: lmconsultants.com

ASSUMPTION: As a mid-size company, LM Consultants offers opportunities for growth and development, with a focus on personal and professional advancement.

📊 Role Analysis

Career Level: Entry-level to mid-level (depending on experience and performance)

Reporting Structure: This role reports directly to Senior Management

Work Arrangement: On-site, with potential for hybrid or remote work based on performance and company needs

Growth Opportunities:

• Potential for mentoring and training new employees based on success and reputation
• Career advancement opportunities within the company
• Ongoing professional development and training

ASSUMPTION: This role offers opportunities for growth and development within the company, with a focus on personal and professional advancement.

🌍 Location & Work Environment

Office Type: On-site, with potential for hybrid or remote work based on performance and company needs

Office Location(s): Long Island City, NY (with additional offices in Atlanta, GA; Los Angeles, CA; Dallas, TX; Denver, CO; New York, NY; and Seattle, WA)

Geographic Context:

• Long Island City is a vibrant, multicultural neighborhood in Queens, NY, known for its arts scene, waterfront parks, and proximity to Manhattan
• The area offers a mix of urban and suburban living, with easy access to public transportation and various amenities
• Working in Long Island City provides an opportunity to be part of a dynamic and diverse community

Work Schedule: Full-time, 40 hours per week (specific hours may vary based on business needs)

ASSUMPTION: The work environment is fast-paced and customer-focused, with opportunities for growth and development within the company.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• In-person or virtual interview with Senior Management
• Background check and reference verification (if applicable)
• Job offer and onboarding

Key Assessment Areas:

• Customer service skills and experience
• Adaptability and problem-solving abilities
• Communication and interpersonal skills
• Work ethic and commitment to customer satisfaction

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role
• Demonstrate your understanding of the company and the role in your application materials
• Prepare examples of your customer service experiences and how you handled challenging situations
• Show enthusiasm for the opportunity to grow and develop within the company

ATS Keywords: Customer Service, Sales, Product Recommendations, Customer Experience, Adaptability, Clear Communication, Work Ethic, Knowledge, Thick Skin

ASSUMPTION: The application process for this role is competitive, and candidates should tailor their application materials to demonstrate their fit for the position and the company.

🛠️ Tools & Technologies

• Customer relationship management (CRM) software
• Order processing and tracking systems
• Communication and collaboration tools (e.g., email, instant messaging, video conferencing)
• Training and development platforms

ASSUMPTION: The tools and technologies used in this role are standard for customer service and sales positions, with a focus on customer relationship management and order processing.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Continuous learning and personal development
• Collaboration and teamwork
• Professionalism and integrity

Work Style:

• Fast-paced and dynamic work environment
• Focus on customer satisfaction and problem-solving
• Opportunities for growth and development within the company
• Collaborative and supportive team culture

Self-Assessment Questions:

• Do you have strong interpersonal skills and the ability to handle various customer personalities?
• Are you adaptable and able to manage challenges with a sense of humor?
• Do you have a strong work ethic and commitment to customer satisfaction?
• Are you open to learning and continuous professional development?

ASSUMPTION: Candidates who are a strong cultural fit for this role will have strong interpersonal skills, adaptability, and a commitment to customer satisfaction and personal growth.

⚠️ Potential Challenges

• Handling irate or difficult customers
• Managing a high volume of customer interactions and orders
• Adapting to changes in products, services, or promotions
• Meeting customer satisfaction targets and performance metrics

ASSUMPTION: While this role offers opportunities for growth and development, it also presents challenges that require strong interpersonal skills, adaptability, and a commitment to customer satisfaction.

📈 Similar Roles Comparison

• This role is similar to other customer service and sales positions, but with a focus on product recommendations and customer experience
• Unlike some customer service roles, this position offers opportunities for mentoring and training new employees based on success and reputation
• Career paths for this role may include advancement to management or specialized positions within the company

ASSUMPTION: While this role shares similarities with other customer service and sales positions, it offers unique opportunities for growth and development within the company.

📝 Sample Projects

• Developing and implementing a new customer onboarding process
• Creating and delivering customer training sessions on new products or services
• Analyzing customer feedback and identifying trends or areas for improvement

ASSUMPTION: Sample projects for this role may include initiatives to improve the customer experience, enhance customer satisfaction, or drive sales growth.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does the company support the professional development and growth of its employees?
• What opportunities are there for career advancement within the company?
• How does the company measure and track customer satisfaction, and how can I contribute to improving these metrics?
• What is the work-life balance like for employees in this role, and how does the company support work-life integration?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and the company, and can help you better understand the opportunities and challenges that come with the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
• Prepare examples of your customer service experiences and how you handled challenging situations
• Show enthusiasm for the opportunity to grow and develop within the company
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the position

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.