📌 Core Information
🔹 Job Title: Communications Specialist
🔹 Company: i9 Sports - South Salt Lake County, UT
🔹 Location: Herriman, Utah, United States
🔹 Job Type: Part-Time
🔹 Category: Communications, Customer Service
🔹 Date Posted: April 18, 2025
🔹 Experience Level: Entry-level (0-2 years)
🔹 Remote Status: Hybrid (2 Saturdays per month on-site)
🚀 Job Overview
Key aspects of this role include:
- Managing day-to-day communication for local leagues
- Assisting in coach recruitment and customer service
- Ensuring high brand standards and core concepts are demonstrated
- Working primarily from home with occasional in-person meetings and venue visits
ASSUMPTION: This role requires strong communication and organizational skills, with a focus on maintaining high brand standards and providing excellent customer service.
📋 Key Responsibilities
✅ Manage day-to-day communication for local leagues, including email responses
✅ Assist in coach recruitment by building and updating coach sheets, finding volunteers, and helping coaches complete the volunteer process
✅ Provide excellent customer service by answering emails, keeping software up to date on customer issues, and responding to reviews and comments
✅ Visit venues 2 Saturdays per month to interact with customers in person and stay up to date on group chats
✅ Attend trainings and in-person meetings when necessary
ASSUMPTION: This role requires strong communication skills and the ability to multitask, as well as the flexibility to work a varied schedule including some nights and weekends.
🎯 Required Qualifications
Education: High school diploma or equivalent required
Experience: At least one year of experience in communications and/or public relations
Required Skills:
- Excellent communication and organization skills
- Proficiency in Google Drive, Word, and Excel
- Highly motivated self-starter with problem-solving abilities
- Ability to work independently and take charge of situations to ensure safety
- Positive attitude and strong ability to build professional relationships
Preferred Skills:
- Experience in youth sports or a related field
- Bilingual or multilingual skills
ASSUMPTION: Candidates should have a strong background in communications and customer service, with a passion for working with youth sports.
💰 Compensation & Benefits
Salary Range: $18.00 - $20.00 per hour, depending on experience
Benefits:
- Flexible schedule
- Opportunity for advancement
- Training and development
- Competitive salary
- Employee discounts
- Free uniforms
Working Hours: 15-20 hours per week, primarily Monday-Friday in the mornings or early afternoon, with occasional nights and weekends
ASSUMPTION: The salary range is based on industry standards for entry-level communications and customer service roles in the youth sports industry.
📌 Applicant Insights
🔍 Company Context
Industry: Youth sports and recreation
Company Size: Medium (50-249 employees)
Founded: 2009 (operating in Utah since 2017)
Company Description:
- i9 Sports operates youth sports leagues, camps, and clinics for kids ages 3-15
- Focuses on FUN, development, and sportsmanship with a 1-day-a-week commitment
- Offers popular recreational sports including flag football, soccer, basketball, volleyball, and baseball
Company Specialties:
- Youth sports leagues
- Sports camps and clinics
- Customer service and brand management
Company Website: i9sports.com
ASSUMPTION: i9 Sports is a well-established youth sports provider with a focus on fun and development for young athletes.
📊 Role Analysis
Career Level: Entry-level (Communications Specialist I)
Reporting Structure: Reports directly to Program Directors
Work Arrangement: Hybrid (primarily remote with 2 on-site venue visits per month)
Growth Opportunities:
- Advancement to Communications Manager or similar role
- Expansion of responsibilities based on performance and company growth
ASSUMPTION: This role offers opportunities for growth and advancement within the company, as well as the chance to gain valuable experience in communications and customer service.
🌍 Location & Work Environment
Office Type: Primarily remote with occasional in-person meetings and venue visits
Office Location(s): Herriman, Utah
Geographic Context:
- Herriman is a suburb of Salt Lake City, Utah
- Offers a family-friendly atmosphere with plenty of outdoor recreation opportunities
- Close proximity to Salt Lake City International Airport
Work Schedule: 15-20 hours per week, primarily Monday-Friday in the mornings or early afternoon, with occasional nights and weekends
ASSUMPTION: The work environment is primarily remote, with occasional in-person interactions and venue visits to better understand and serve customers.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with Program Directors
- Background check and onboarding
Key Assessment Areas:
- Communication and interpersonal skills
- Problem-solving abilities
- Customer service mindset
- Cultural fit with i9 Sports' mission and values
Application Tips:
- Highlight relevant experience in communications, customer service, or youth sports
- Tailor your resume and cover letter to emphasize your skills and enthusiasm for the role
- Prepare examples of your communication and problem-solving skills for the interview
- Research i9 Sports' mission, values, and programs to demonstrate your fit with the company
ATS Keywords: Communications, Public Relations, Customer Service, Youth Sports, Brand Management, Google Drive, Word, Excel
ASSUMPTION: The application process for this role may include assessments of communication and problem-solving skills, as well as a background check to ensure the safety of participants.
🛠️ Tools & Technologies
- Google Drive (G Suite)
- Microsoft Word and Excel
- Customer relationship management (CRM) software (specific platform not mentioned)
- Communication and collaboration tools (e.g., email, phone, video conferencing)
ASSUMPTION: The specific tools and technologies used may vary depending on the company's internal systems and processes.
👔 Cultural Fit Considerations
Company Values:
- FUN
- Development
- Sportsmanship
- Customer service
- Brand management
Work Style:
- Self-motivated and independent
- Strong communication and interpersonal skills
- Adaptable and flexible
- Committed to providing excellent customer service
Self-Assessment Questions:
- Do you have a passion for working with youth and helping them succeed in life through sports?
- Are you highly motivated and able to work independently with minimal supervision?
- Do you have strong communication and problem-solving skills, with a customer service mindset?
ASSUMPTION: i9 Sports values candidates who are passionate about youth sports, highly motivated, and committed to providing excellent customer service.
⚠️ Potential Challenges
- Managing multiple communication channels and customer inquiries efficiently
- Balancing work-life responsibilities with a flexible, varied schedule
- Adapting to the occasional demands of on-site venue visits and in-person meetings
- Ensuring the safety of participants and maintaining high brand standards
ASSUMPTION: These challenges can be overcome with strong communication skills, organization, and a commitment to providing excellent customer service.
📈 Similar Roles Comparison
- Communications Specialist (Youth Sports) vs. Communications Specialist (Corporate): Focus on youth sports and customer service vs. corporate communications and branding
- Communications Specialist (Youth Sports) vs. Youth Sports Coordinator: Focus on communication and customer service vs. program management and event coordination
- Career Path: Communications Specialist → Communications Manager → Director of Communications
ASSUMPTION: This role offers opportunities for growth and advancement within the youth sports industry, with a focus on communications and customer service.
📝 Sample Projects
- Developing and implementing a customer communication plan for a new league launch
- Managing coach recruitment and onboarding for multiple leagues
- Creating and distributing customer satisfaction surveys and acting on feedback
ASSUMPTION: These sample projects demonstrate the key responsibilities and skills required for success in this role.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does this role support the overall mission and values of i9 Sports?
- What opportunities are there for growth and advancement within the company?
- How does i9 Sports ensure the safety of participants and maintain high brand standards?
- What are the expectations for communication and collaboration with other team members and departments?
ASSUMPTION: These questions can help applicants better understand the role, the company, and the expectations for success.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills
- Prepare examples of your communication and problem-solving skills for the interview
- Research i9 Sports' mission, values, and programs to demonstrate your fit with the company
- Follow up with the hiring manager within 48 hours of submission to confirm receipt of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
