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Content and Knowledge Manager (Internal Comms)

Turner & Townsend
Full-time
On-site
Kuala Lumpur, Kuala Lumpur, Malaysia

πŸ“Œ Core Information

πŸ”Ή Job Title: Content and Knowledge Manager (Internal Comms)

πŸ”Ή Company: Turner & Townsend

πŸ”Ή Location: Kuala Lumpur, Malaysia

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Construction

πŸ”Ή Date Posted: April 9, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Managing and maintaining Asia-related content for proposals, bids, and marketing
  • Collaborating with bidding professionals to identify common content themes
  • Extracting content from submitted bids for future use
  • Promoting knowledge sharing and collaborative content tools
  • Supporting internal and external communications and marketing plans

ASSUMPTION: This role requires a balance of creative and organizational skills, with a strong focus on written communication and attention to detail.

πŸ“‹ Key Responsibilities

βœ… Overseeing Asia-related content for successful proposals, bids, and marketing

βœ… Coordinating with bidding professionals to identify common content themes and gaps

βœ… Reviewing submitted bids and extracting content for future use

βœ… Promoting knowledge sharing and collaborative content tools

βœ… Supporting internal and external communications and marketing plans

βœ… Maintaining accurate business development and corporate intranet pages

βœ… Providing training and guidance on brand identity guidelines and corporate templates

βœ… Assisting global business generation and marketing teams as needed

ASSUMPTION: This role involves a high degree of multitasking, with a need to balance multiple projects and deadlines.

🎯 Required Qualifications

Education: Relevant degree in Communications, Media, Marketing, Journalism, English, or business field

Experience: At least 6 years of experience working in a corporate setting, preferably in the construction consultancy sector

Required Skills:

  • Superior written communication and proofreading skills
  • Excellent project management, organizational, and problem-solving skills
  • Ability to think and communicate clearly and creatively
  • Strong PC skills, with expertise in Microsoft Office packages, especially MSWord and PowerPoint

Preferred Skills:

  • Experience with SharePoint, CMS, and Templafy
  • Video experience

ASSUMPTION: Candidates with experience in the construction consultancy sector will have a strong understanding of the business and its terminology.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Content and Knowledge Manager role in Kuala Lumpur, the estimated salary range is RM 150,000 - RM 200,000 per annum (approximately USD 35,000 - USD 46,000).

Benefits:

  • Health insurance
  • Retirement benefits
  • Employee assistance programs
  • Learning and development opportunities
  • Flexible working arrangements

Working Hours: Full-time position with standard office hours, Monday to Friday

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Turner & Townsend operates in the construction industry, specializing in programme, project, cost, asset, and commercial management, as well as controls and performance, procurement, and supply chain services.

Company Size: Turner & Townsend is a large global company with over 22,000 employees in more than 60 countries. This size offers opportunities for career growth and exposure to diverse projects.

Founded: Turner & Townsend was founded in 1946 and has since grown to become a leading professional services company in the real estate, infrastructure, energy, and natural resources sectors.

Company Description:

  • Turner & Townsend delivers impactful projects and programmes across real estate, infrastructure, energy, and natural resources.
  • The company works in partnership with clients to turn challenge into opportunity and complexity into success.
  • Turner & Townsend is majority-owned by CBRE Group, Inc., the world's largest commercial real estate services and investment firm.

Company Specialties:

  • Programme strategy and set up
  • Programme management
  • Cost and commercial management
  • Project management
  • Procurement
  • Safety, health, and quality
  • Controls and performance
  • Technology and data
  • Advisory services
  • Energy and natural resources
  • Real estate

Company Website: www.turnerandtownsend.com

ASSUMPTION: Turner & Townsend's extensive global presence and diverse service offerings provide ample opportunities for career growth and development.

πŸ“Š Role Analysis

Career Level: This role is suitable for an experienced professional seeking to advance their career in content management and knowledge sharing within the construction industry.

Reporting Structure: The Content and Knowledge Manager will report to the Head of Business Development for the Asia region and work closely with technical professionals and business development-focused colleagues.

Work Arrangement: This is an on-site role based in Kuala Lumpur, with the possibility of occasional remote work for specific projects or tasks.

Growth Opportunities:

  • Expanding the role's responsibilities to include additional regions or functions
  • Progressing to a more senior content or knowledge management role within the organization
  • Exploring opportunities in related fields, such as marketing or communications

ASSUMPTION: The successful candidate will have the opportunity to grow within the organization as the company continues to expand its presence in the Asia region.

🌍 Location & Work Environment

Office Type: Turner & Townsend's Kuala Lumpur office is a modern, collaborative workspace designed to foster productivity and innovation.

Office Location(s): Kuala Lumpur, Malaysia

Geographic Context:

  • Kuala Lumpur is a vibrant, multicultural city with a cost of living that is generally lower than other major Asian cities.
  • The city offers a mix of modern infrastructure and traditional culture, with numerous attractions, shopping, and dining options.
  • Kuala Lumpur has a tropical climate with high temperatures and humidity throughout the year.

Work Schedule: Standard office hours, Monday to Friday, with the possibility of occasional overtime or weekend work to meet project deadlines.

ASSUMPTION: The successful candidate will enjoy working in a dynamic, multicultural environment and be comfortable with the city's tropical climate.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the HR department
  • In-depth interview with the hiring manager and/or team members
  • Final interview or assessment with senior leadership
  • Job offer and onboarding

Key Assessment Areas:

  • Written communication skills
  • Project management and organizational skills
  • Cultural fit and alignment with company values
  • Problem-solving and critical thinking abilities

Application Tips:

  • Tailor your resume and cover letter to highlight your relevant experience and skills for this role
  • Demonstrate your understanding of the construction industry and Turner & Townsend's business
  • Showcase your ability to manage multiple projects and meet tight deadlines

ATS Keywords: Content management, proposal writing, editing, project management, communication, organizational skills, problem-solving, attention to detail, creative thinking, knowledge management, marketing, collaboration, training, Microsoft Office, SharePoint, CMS

ASSUMPTION: The interview process will focus on assessing the candidate's technical skills, cultural fit, and ability to thrive in a dynamic, collaborative environment.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, PowerPoint, Excel)
  • SharePoint
  • CMS (Content Management System)
  • Templafy (advantageous)
  • Video editing software (advantageous)

ASSUMPTION: The successful candidate will be proficient in using Microsoft Office Suite and SharePoint, with experience in CMS and Templafy being an advantage.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Collaboration
  • Expertise
  • Integrity
  • Responsibility
  • Sustainability

Work Style:

  • Dynamic and fast-paced
  • Collaborative and team-oriented
  • Focused on delivering high-quality results
  • Adaptable and responsive to change

Self-Assessment Questions:

  • How do you ensure that your writing is clear, concise, and engaging, even when dealing with complex topics?
  • Can you provide an example of a time when you had to manage multiple projects simultaneously, and how did you prioritize your workload?
  • How do you approach learning and adapting to new tools and technologies in a fast-paced environment?

ASSUMPTION: Turner & Townsend values candidates who are collaborative, adaptable, and committed to delivering high-quality results in a dynamic work environment.

⚠️ Potential Challenges

  • Managing multiple projects and deadlines simultaneously
  • Balancing creative and organizational responsibilities
  • Working in a fast-paced, dynamic environment
  • Adapting to changes in priorities and workload

ASSUMPTION: The successful candidate will be able to manage their time effectively, prioritize tasks, and adapt to changes in a fast-paced environment.

πŸ“ˆ Similar Roles Comparison

  • This role is unique in its focus on managing Asia-related content for proposals, bids, and marketing within the construction industry
  • Compared to other content management roles, this position requires a strong understanding of the construction consultancy sector and its terminology
  • Career progression in this role could lead to more senior content or knowledge management positions within the organization or related fields

ASSUMPTION: The unique aspects of this role make it an attractive opportunity for candidates seeking to advance their careers in content management within the construction industry.

πŸ“ Sample Projects

  • Developing and maintaining a comprehensive library of Asia-related content for proposals and bids
  • Creating and editing marketing materials, such as capability statements and case studies, to showcase the company's expertise and successes
  • Extracting and organizing content from submitted bids to inform future bidding strategies and improve win rates

ASSUMPTION: These sample projects demonstrate the range of responsibilities and the impact the successful candidate will have in this role.

❓ Key Questions to Ask During Interview

  • Can you describe the team structure and how this role fits within it?
  • What are the key priorities for this role in the first 30, 60, and 90 days?
  • How does Turner & Townsend support the professional development and growth of its employees?
  • What are the most challenging aspects of working in this role, and how can I best prepare for them?
  • How does Turner & Townsend foster a culture of collaboration and knowledge sharing?

ASSUMPTION: Asking these questions will help the candidate better understand the role, the team, and the company culture, enabling them to make an informed decision about the opportunity.

πŸ“Œ Next Steps for Applicants

To apply for this position:

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.