Content and Knowledge Manager (Internal Comms)

📌 Core Information

🔹 Job Title: Content and Knowledge Manager (Internal Comms)

🔹 Company: Turner & Townsend

🔹 Location: Kuala Lumpur, Kuala Lumpur, Malaysia

🔹 Job Type: Full-time

🔹 Category: Construction

🔹 Date Posted: April 11, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing and creating content for proposals, bids, and marketing materials
• Collaborating with business development and technical professionals
• Improving the quality of bidding and proposals
• Operating at pace while maintaining quality and attention to detail

ASSUMPTION: This role requires a balance of hands-on content creation and strategic planning to improve the quality and accessibility of Turner & Townsend's intellectual property.

📋 Key Responsibilities

✅ Overseeing Asia-related content for successful proposals, bids, and marketing

✅ Creating, editing, posting, and managing content within SharePoint, CMS, and other platforms

✅ Coordinating with bidding professionals to identify common content/questions themes and gaps in the bid to win library

✅ Reviewing submitted bids and extracting content into best practice libraries for future use

✅ Capturing win and loss feedback to inform future bidding and content creation

✅ Working with business management and administration professionals to support understanding of CMS and information capture

✅ Identifying new content opportunities and exploring ways to repurpose existing content

✅ Maintaining accurate Asia Business Development and corporate intranet pages

✅ Being well versed in brand identity guidelines and corporate templates, providing training and guidance for other professionals

✅ Promoting knowledge sharing and collaborative content tools

✅ Supporting and contributing to internal and external communications and marketing plans

✅ Assisting global business generation and marketing teams with central systems

ASSUMPTION: The role involves a mix of content creation, management, and strategy, requiring strong organizational skills and the ability to work effectively with various stakeholders.

🎯 Required Qualifications

Education: Relevant degree in Communications, Media, Marketing, Journalism, English, or business field

Experience: At least 6 years of experience working in a corporate setting, preferably within the construction consultancy/advisory business

Required Skills:

• Superior written communications and proofreading skills
• Excellent project management, organizational, and problem-solving skills
• Ability to think and communicate clearly and formulate a clear point of view on complicated issues
• Strong PC skills, with expertise in Microsoft Office packages, especially MSWord and PowerPoint

Preferred Skills:

• Experience with SharePoint, CMS, and Templafy
• Video experience

ASSUMPTION: Candidates should have a strong background in content creation and management, with a proven ability to work effectively in a corporate environment.

💰 Compensation & Benefits

Salary Range: Based on industry standards for a Content and Knowledge Manager role in Kuala Lumpur, the estimated salary range is MYR 150,000 - 250,000 per year.

Benefits:

• Health insurance
• Retirement benefits
• Flexible working environment

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility for project demands

ASSUMPTION: The salary range is an estimate based on market research, and the actual salary may vary depending on the candidate's experience and qualifications.

📌 Applicant Insights

🔍 Company Context

Industry: Turner & Townsend operates in the construction industry, focusing on real estate, infrastructure, energy, and natural resources. The company works with clients to deliver impactful projects and programs across various sectors.

Company Size: Turner & Townsend is a large global company with over 22,000 employees in more than 60 countries. This size allows for diverse opportunities and a broad range of projects.

Founded: Turner & Townsend was founded in 1946 and has since grown into a leading professional services company, majority-owned by CBRE Group, Inc.

Company Description:

• Turner & Townsend is a global professional services company that delivers outcomes that improve people's lives through real estate, infrastructure, energy, and natural resources projects.
• The company works in partnership with clients to turn challenge into opportunity and complexity into success.
• Turner & Townsend offers a range of capabilities, including programme, project, cost, asset, and commercial management, controls and performance, procurement and supply chain, net zero, and digital solutions.

Company Specialties:

• Programme strategy and set up
• Programme management
• Cost and commercial management
• Project management
• Procurement
• Safety, health, and quality
• Controls and performance
• Technology and data
• Advisory services

Company Website: www.turnerandtownsend.com

ASSUMPTION: Turner & Townsend's large size and global presence offer candidates the opportunity to work on diverse projects and gain international experience.

📊 Role Analysis

Career Level: This role is suitable for an experienced professional looking to advance their career in content management and knowledge sharing within the construction industry.

Reporting Structure: The Content and Knowledge Manager will report to the Head of Business Development for Asia and work closely with business development-focused colleagues and technical professionals.

Work Arrangement: This is an on-site role based in Kuala Lumpur, with the possibility of occasional remote work for specific projects or tasks.

Growth Opportunities:

• Progression to a more senior role within the Business Development function or the global Knowledge Management team
• Expanding responsibilities and leading a team of content and knowledge management professionals
• Gaining experience in different sectors and regions within Turner & Townsend

ASSUMPTION: This role offers opportunities for career growth and development within Turner & Townsend's global organization.

🌍 Location & Work Environment

Office Type: Turner & Townsend's Kuala Lumpur office is a modern, collaborative workspace that encourages interaction and knowledge sharing among employees.

Office Location(s): Kuala Lumpur, Malaysia

Geographic Context:

• Kuala Lumpur is a vibrant, multicultural city with a thriving business environment
• The city offers a high quality of life, with numerous amenities, entertainment options, and a tropical climate
• Kuala Lumpur is well-connected by public transportation, making it easy for employees to commute to the office

Work Schedule: The standard work schedule is Monday to Friday, 9:00 AM to 6:00 PM, with flexibility for project demands and occasional remote work.

ASSUMPTION: Kuala Lumpur offers a dynamic work environment with a mix of cultural experiences and professional opportunities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR department
• Face-to-face or video interview with the hiring manager and a panel of stakeholders
• Final interview with the Head of Business Development for Asia

Key Assessment Areas:

• Content creation and management skills
• Communication and interpersonal skills
• Problem-solving and analytical skills
• Cultural fit and alignment with Turner & Townsend's values

Application Tips:

• Highlight relevant experience in content management, proposal writing, and knowledge sharing within the construction industry
• Tailor your resume and cover letter to emphasize skills and experiences relevant to this role
• Prepare examples of your content creation and management work to discuss during the interview

ATS Keywords: Content management, proposal writing, knowledge sharing, construction industry, stakeholder engagement, project management, communication skills

ASSUMPTION: Turner & Townsend's application process is designed to assess candidates' skills and cultural fit for the role and the organization.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, PowerPoint, Excel)
• SharePoint
• Content Management Systems (CMS)
• Templafy (advantageous)
• Video editing tools (advantageous)

ASSUMPTION: Familiarity with these tools is essential for success in this role, and candidates should highlight their proficiency in their applications and interviews.

👔 Cultural Fit Considerations

Company Values:

• Collaboration
• Expertise
• Integrity
• Responsibility
• Innovation

Work Style:

• Collaborative and team-oriented
• Results-driven and focused on delivering high-quality work
• Adaptable and responsive to changing priorities and demands
• Strong communication and interpersonal skills

Self-Assessment Questions:

• How do you align with Turner & Townsend's values, particularly collaboration and integrity?
• How do you approach working in a team and collaborating with stakeholders to achieve common goals?
• How do you ensure the quality and accuracy of your work, particularly when managing multiple projects simultaneously?

ASSUMPTION: Candidates should assess their fit with Turner & Townsend's values and work style, and be prepared to discuss their alignment during the interview process.

⚠️ Potential Challenges

• Managing multiple projects simultaneously and meeting tight deadlines
• Operating in a fast-paced, dynamic work environment
• Working with diverse stakeholders and balancing their needs and expectations
• Adapting to changes in priorities and project demands

ASSUMPTION: These challenges require strong organizational skills, adaptability, and effective communication to overcome successfully.

📈 Similar Roles Comparison

• Compared to other content management roles, this position offers a unique blend of hands-on content creation and strategic planning within the construction industry
• Turner & Townsend's global presence provides opportunities for international exposure and career growth not typically available in smaller organizations
• This role requires a higher level of industry-specific knowledge and experience than similar roles in other sectors

ASSUMPTION: Candidates should consider the unique aspects of this role and how it aligns with their career goals and aspirations.

📝 Sample Projects

• Developing and maintaining a comprehensive library of Asia-specific content for proposals and bids
• Creating and editing marketing materials, case studies, and capability statements for Turner & Townsend's Asia business
• Managing the content review process for submitted bids and extracting best practices for future use

ASSUMPTION: These sample projects illustrate the range of responsibilities and the level of detail required for success in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the overall business development strategy for Turner & Townsend's Asia business?
• What are the key priorities for this role in the first 90 days?
• How does this role collaborate with other departments and teams within Turner & Townsend?
• What opportunities are there for professional development and growth within this role and the organization?
• How does Turner & Townsend support work-life balance for its employees?

ASSUMPTION: These questions demonstrate a candidate's interest in the role and their commitment to understanding the organization's culture and priorities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your content creation and management work to discuss during the interview
• Follow up with the HR department one week after submitting your application to confirm receipt and inquire about the next steps in the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.