Content and Knowledge Manager (Internal Comms)

📌 Core Information

🔹 Job Title: Content and Knowledge Manager (Internal Comms)

🔹 Company: Turner & Townsend

🔹 Location: Kuala Lumpur, Kuala Lumpur, Malaysia

🔹 Job Type: On-site

🔹 Category: 👔 Marketing Internships & Entry-Level

🔹 Date Posted: April 2, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing the company’s intellectual property, proposal content, and marketing assets
• Establishing knowledge management approaches to support high-quality and accessible content
• Improving the quality of bidding and proposals across the Asia region
• Collaborating with global knowledge management teams to align regional and global activities

ASSUMPTION: The role may require travel within Asia due to the nature of working across the region and collaborating with global teams, despite not being explicitly mentioned.

📋 Key Responsibilities

✅ Overseeing Asia-related content that supports successful proposals, bids, and marketing

✅ Creating, editing, posting, and managing content within SharePoint, CMS, and other platforms

✅ Maintaining accurate business development and corporate intranet pages

✅ Coordinating with bidding professionals to identify content themes and gaps

✅ Reviewing submitted bids to extract content into best practice libraries

✅ Capturing win and loss feedback to inform future content creation

✅ Supporting business management to improve understanding of CMS and information capture, especially for new starters

✅ Promoting knowledge sharing through the operational business processes and CMS systems

✅ Assisting global business generation and marketing teams with central systems as needed

ASSUMPTION: This position likely requires proficiency in industry-specific software and terminology, even though specific tools are not mentioned in the responsibilities.

🎯 Required Qualifications

Education: Relevant degree in Communications, Media, Marketing, Journalism, English, or a related field.

Experience: At least 6 years of experience in a corporate setting with knowledge of the construction consultancy industry preferred.

Required Skills:

• Content Management
• Proposal Writing
• Editing and Proofreading
• Project Management
• Organizational and Problem-Solving Skills

Preferred Skills:

• Experience with Templafy and video editing tools
• Strong familiarity with Microsoft Office and CMS platforms

ASSUMPTION: The role requires strong communication skills and fluency in business terminology, which indicates a high level of professional language proficiency is essential.

💰 Compensation & Benefits

Salary Range: Not specified; however, Turner & Townsend is a reputed international firm, likely offering competitive compensation.

Benefits:

• Flexible working environment promoting work-life balance
• Opportunities for professional development
• Diversity and inclusion-focused workplace culture

Working Hours: 40 hours per week, typical for full-time roles.

ASSUMPTION: As an industry leader, Turner & Townsend offers benefits aligned with industry standards, even if specifics are not listed.

📌 Applicant Insights

🔍 Company Context

Industry: Construction with a focus on program management and consultancy services.

Company Size: 10,001+ employees, indicating a large-scale, well-established organization.

Founded: 1946, providing decades of experience and industry leadership.

Company Description:

• Operates in over 60 countries with 22,000 employees
• Specializes in managing large and impactful projects across various sectors
• Values partnership to transform challenges into opportunities

Company Specialties:

• Programme Management
• Cost and Commercial Management
• Project Management

Company Website: https://www.turnerandtownsend.com

ASSUMPTION: Due to the company's size and influence, employees might experience more structured career growth and networking opportunities.

📊 Role Analysis

Career Level: This position is suitable for mid-career professionals with 5-10 years of experience.

Reporting Structure: Likely reports to regional business development leadership, with collaboration across various internal teams.

Work Arrangement: On-site work requiring a presence in the Kuala Lumpur office.

Growth Opportunities:

• Potential for regional leadership roles
• Access to global projects and initiatives
• Development of strategic skills in knowledge management and content strategy

ASSUMPTION: The new role designation suggests an evolving responsibility scope, offering chances for shaping its future composition.

🌍 Location & Work Environment

Office Type: Corporate office with modern amenities

Office Location(s): Based in Kuala Lumpur, Malaysia

Geographic Context:

• Located in a vibrant city known for its business-friendly environment
• Rich cultural diversity and access to regional markets
• Political and economic stability, attracting international talent

Work Schedule: Likely follows a standard business schedule, with occasional travel requirements within the region.

ASSUMPTION: Due to the multinational nature of the company, employees likely experience a culturally inclusive and dynamic work environment.

💼 Interview & Application Insights

Typical Process:

• Application submission through the company's career portal
• Initial screening by the HR/recruitment team
• Technical and HR interviews with regional leaders

Key Assessment Areas:

• Content management expertise
• Communication and collaborative skills
• Strategic thinking capability in aligning content strategies

Application Tips:

• Highlight specific achievements in content and knowledge management in your CV
• Demonstrate your understanding of the construction consultancy sector during interviews
• Prepare to discuss case studies or projects you have led or contributed to

ATS Keywords: Content Management, Proposal Writing, Knowledge Management, Strategic Planning

ASSUMPTION: The interview process may include case study presentations and competency-based questions due to the professional nature of the role.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, PowerPoint, Excel)
• SharePoint for content management
• Templafy for template management

ASSUMPTION: Applicants may benefit from understanding centralized content management systems and collaboration tools, reflecting the digital nature of the role.

👔 Cultural Fit Considerations

Company Values:

• Integrity and excellence in service delivery
• Commitment to diversity and inclusion
• Focus on sustainability and net zero goals

Work Style:

• Collaborative and dynamic
• Entrepreneurial mindset to drive change
• Proactive problem-solving approach

Self-Assessment Questions:

• Do you thrive in a large, multicultural corporate environment?
• How do you ensure content stays relevant and accessible?
• Can you manage multiple priorities and projects concurrently?

ASSUMPTION: Candidates should align with the company's focus on innovation and teamwork to thrive in their role.

⚠️ Potential Challenges

• Managing content across diverse geographical markets
• Balancing global standards with regional customization
• Ensuring adherence to strict deadlines continuously
• Maintaining updated content in rapidly evolving project environments

ASSUMPTION: Due to its global scope, the position demands high responsiveness and adaptability in managing attention to detail across various projects.

📈 Similar Roles Comparison

• More strategic focus compared to typical content management roles
• Higher collaboration with cross-functional teams
• Involvement in global business initiatives not typical in local-centric roles

ASSUMPTION: This role is uniquely positioned between content creation and strategic management, indicating a broader influence than standard knowledge management positions.

📝 Sample Projects

• Development of comprehensive bid libraries for regional projects
• Implementation of knowledge-sharing platforms for cross-country offices
• Creation of case study content tailored to client proposals

ASSUMPTION: These projects will likely require integration of cross-departmental resources and adaptation to varied market needs.

❓ Key Questions to Ask During Interview

• How does Turner & Townsend define success for this role?
• What are the key performance metrics for the Knowledge Manager?
• How is feedback from bid outcomes integrated into the content strategy?
• What is the expected relationship between regional and global teams?
• How does the company support professional development in knowledge management?

ASSUMPTION: These questions aim to clarify expectations and support for the Knowledge Manager, ensuring alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Provide a detailed CV highlighting relevant experience and achievements
• Prepare responses to potential interview questions about content strategy and management
• Include any certifications or additional skills relevant to knowledge management
• Follow Turner & Townsend on social media for insights on company culture and updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.