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Content and Planning Lead

RBS
Full-time
On-site
London, London, City of, United Kingdom
🌐 Digital Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: Content and Planning Lead

πŸ”Ή Company: Royal Bank of Scotland (RBS)

πŸ”Ή Location: London, Edinburgh

πŸ”Ή Job Type: Full-time

πŸ”Ή Category: Banking

πŸ”Ή Date Posted: July 16, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: Remote First

πŸš€ Job Overview

Key aspects of this role include:

  • Developing and implementing a new content strategy for colleague communications across all internal channels
  • Leading a team of Colleague Communications Managers to deliver innovative and engaging content and campaigns
  • Championing the voice of customers and colleagues to create world-class content and campaigns
  • Driving excellence across the bank’s digital content and campaigns

ASSUMPTION: This role requires a strategic mindset, strong leadership skills, and a deep understanding of content creation and management. Experience in a similar role within a large organization is highly desirable.

πŸ“‹ Key Responsibilities

βœ… Developing and owning the strategic content and campaigns plan for enterprise-wide Colleague Communications

βœ… Collaborating with the Colleague Communications Leadership team, Strategic Campaigns, and the Strategy & Planning team to drive excellence in content and campaigns

βœ… Allocating and assigning resources to prioritize content and campaigns that drive action against the Group’s strategy

βœ… Leading the development of a new channel strategy and driving the enterprise-wide adoption of innovative new channels

βœ… Flexibly managing a pool of expert content and campaign creators to strategic projects and activities that drive colleague engagement across the bank

βœ… Writing and editing content, advising on design, style, and tone, and adhering to brand and accessibility standards at all times

βœ… Ensuring all content is aligned to the bank-wide Corporate Affairs strategy

βœ… Identifying reputational risks in content and mitigating them prior to publishing

βœ… Overseeing the news schedule as part of the wider content plan, including writing and publishing bank-wide news

βœ… Managing the bank’s content response to crisis communications needs as they arise

ASSUMPTION: This role involves a high degree of autonomy and requires strong organizational skills to manage multiple projects and deadlines effectively.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Communications, Journalism, Marketing)

Experience: Proven track record of developing, owning, and maintaining strategic communication plans for a large organization

Required Skills:

  • Exceptional editorial, written, and planning skills
  • Strong leadership skills to manage a flexible pool of resources
  • Proven track record of developing high-quality content across a range of channels and media
  • Experience of executing successful content and planning processes
  • Keen eye for content and campaign excellence
  • Experience of driving adherence to brand and accessibility standards

Preferred Skills:

  • Experience in the banking or financial services industry
  • Fluency in additional languages

ASSUMPTION: Candidates with a strong portfolio of content and campaign work, as well as experience in a similar role within a large organization, will be highly competitive.

πŸ’° Compensation & Benefits

Salary Range: Β£55,000 - Β£70,000 per annum (AI-estimated, based on industry standards for the role, experience level, and location)

Benefits:

  • Competitive pension scheme
  • Private medical insurance
  • 25 days’ holiday (plus bank holidays)
  • Flexible working arrangements

Working Hours: 35 hours per week, with flexibility to work remotely

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and qualifications.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Banking. RBS is one of the oldest and most respected banks in the UK, with a history dating back over 300 years.

Company Size: Large (over 23,000 employees). This means there are plenty of opportunities for career growth and development.

Founded: 1727. RBS has a long history of innovation and has played a significant role in shaping the UK's financial landscape.

Company Description:

  • RBS offers a wide range of financial services to personal, commercial, and large corporate customers
  • The bank is committed to responsible banking and has a strong focus on sustainability and community engagement
  • RBS is a major employer in the UK and has a significant presence in Scotland, with its headquarters located in Gogarburn, Edinburgh

Company Specialties:

  • Retail banking
  • Commercial banking
  • Corporate banking
  • Investment banking

Company Website: www.rbs.co.uk

ASSUMPTION: RBS is a large, complex organization with a wide range of business units and functions. This role will require strong stakeholder management skills and the ability to navigate a complex organizational structure.

πŸ“Š Role Analysis

Career Level: Mid-level to senior. This role offers significant opportunities for career progression within the Colleague Communications function and the wider organization.

Reporting Structure: This role reports directly to the Head of Colleague Communications and will have line management responsibility for a team of Colleague Communications Managers.

Work Arrangement: Remote First. This role offers a high degree of flexibility and the opportunity to work from home or in one of RBS's offices in London or Edinburgh.

Growth Opportunities:

  • Progression to a more senior role within the Colleague Communications function
  • Broadening of responsibilities to include additional channels or business units
  • Opportunities to work on high-profile projects and campaigns

ASSUMPTION: This role offers significant opportunities for career growth and development within a large, complex organization.

🌍 Location & Work Environment

Office Type: Modern, open-plan offices with a collaborative working environment

Office Location(s): London, Edinburgh

Geographic Context:

  • London is a major global financial hub with a vibrant cultural scene
  • Edinburgh is the capital of Scotland and a major center for the financial services industry
  • Both locations offer a high quality of life, with excellent transport links and a wide range of amenities

Work Schedule: Flexible, with the opportunity to work from home or in the office

ASSUMPTION: The remote-first working arrangement offers a high degree of flexibility and the opportunity to balance work and personal commitments effectively.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application and CV screening
  • Phone or video interview with the hiring manager
  • Face-to-face interview with the hiring manager and a panel of stakeholders
  • Final interview with the Head of Colleague Communications

Key Assessment Areas:

  • Content creation and planning skills
  • Leadership and team management skills
  • Stakeholder management and communication skills
  • Cultural fit and alignment with RBS values

Application Tips:

  • Tailor your CV and cover letter to highlight your relevant experience and skills
  • Prepare examples of your content creation and planning work to discuss in the interview
  • Research RBS and the Colleague Communications function to demonstrate your understanding of the organization and its priorities

ATS Keywords: Content strategy, colleague communications, campaign planning, editorial skills, written skills, leadership, stakeholder management, brand standards, accessibility standards

ASSUMPTION: The application process for this role is likely to be competitive, and candidates should prepare thoroughly to demonstrate their suitability for the role.

πŸ› οΈ Tools & Technologies

  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Content management systems (e.g., Adobe Experience Manager, Sitecore)
  • Project management tools (e.g., Asana, Trello, Microsoft Project)
  • Design tools (e.g., Adobe Creative Suite, Sketch)

ASSUMPTION: The specific tools and technologies required for this role may vary depending on the business unit and the nature of the projects and campaigns being undertaken.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Customer-focused
  • Responsible
  • Respectful
  • Collaborative
  • Inclusive

Work Style:

  • Collaborative and team-oriented
  • Results-driven and focused on delivery
  • Adaptable and responsive to change

Self-Assessment Questions:

  • Do you have a proven track record of developing and implementing successful content strategies?
  • Are you able to manage and motivate a team of content creators to deliver high-quality work under tight deadlines?
  • Do you have strong stakeholder management skills and the ability to build effective working relationships with a wide range of internal and external stakeholders?

ASSUMPTION: Candidates who are able to demonstrate a strong alignment with RBS's values and a work style that is compatible with the organization's culture will be highly competitive.

⚠️ Potential Challenges

  • Managing a complex content plan across multiple channels and business units
  • Balancing the need for consistency and standardization with the need for creativity and innovation
  • Navigating a large, complex organization with a wide range of stakeholders
  • Managing a team of content creators with varying levels of experience and expertise

ASSUMPTION: This role presents significant challenges, but also offers significant opportunities for career growth and development.

πŸ“ˆ Similar Roles Comparison

  • This role is similar to a Content Manager or Communications Manager role, but with a greater emphasis on strategic planning and leadership
  • In the banking industry, this role is likely to be more focused on internal communications than in other sectors
  • Career progression from this role could include moving into a more senior communications role, or into a specialist role within the Colleague Communications function

ASSUMPTION: Candidates should research similar roles in other organizations to gain a better understanding of the market and the competitive landscape.

πŸ“ Sample Projects

  • Developing and implementing a new content strategy for the bank's intranet
  • Managing a team of content creators to deliver a major internal communications campaign
  • Creating and maintaining a content calendar for the bank's internal communications channels

ASSUMPTION: The specific projects and campaigns undertaken in this role will vary depending on the priorities and needs of the business.

❓ Key Questions to Ask During Interview

  • What are the biggest challenges facing the Colleague Communications function in the next 12 months?
  • How does this role fit into the wider organizational structure and how will it support the bank's strategic objectives?
  • What are the key priorities for this role in the first 90 days?
  • How does RBS support the professional development and career growth of its employees?
  • What is the expected timeline for the recruitment process?

ASSUMPTION: Candidates should use the interview process to gain a better understanding of the role, the team, and the organization, and to demonstrate their suitability for the position.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your CV and cover letter to highlight your relevant experience and skills
  • Prepare examples of your content creation and planning work to discuss in the interview
  • Research RBS and the Colleague Communications function to demonstrate your understanding of the organization and its priorities
  • Follow up with the hiring manager one week after submitting your application to confirm receipt and reiterate your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.