📌 Core Information
🔹 Job Title: Content Designer, Principal Associate - Premium Design
🔹 Company: Capital One
🔹 Location: New York, NY
🔹 Job Type: Full-Time
🔹 Category: Design
🔹 Date Posted: May 21, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Crafting engaging narratives and interactions that drive clarity, scalability, trust, and delight
- Partnering with designers, researchers, and cross-functional teams to create compelling digital content experiences
- Elevating content as a strategic practice across the Premium Studio
- Supporting multiple business verticals, with a focus on high-spender customer experiences
ASSUMPTION: This role requires a strong balance of creative and analytical skills, as well as the ability to collaborate effectively with various teams.
📋 Key Responsibilities
✅ Leverage strong writing and deepening set of user experience design skills to craft compelling, accurate, and accessible digital content experiences
✅ Use appropriate tools, platforms, frameworks, and design systems to create artifacts such as content audits, taxonomy and terminology lists, content guidelines, and patterns
✅ Champion the customer through the design process, factoring in data, research insights, scalability, tech constraints, and feedback
✅ Facilitate design process activities with team and partners, negotiating customer needs and business goals for harmonious outcomes
✅ Actively build an understanding of tech and data capabilities and emerging technologies, using this knowledge to inform work and identify new opportunities
✅ Foster relationships with partners and continuously expand your network, listening to diverse points of view and collaborating with an informed perspective to influence outcomes, break down silos, and gain alignment
✅ Present work to audiences across levels and job functions using a human-centered approach that integrates design frameworks, data, and research insights to effectively articulate insights and design decisions
ASSUMPTION: The ideal candidate will have a strong portfolio demonstrating their process, results, and impact.
🎯 Required Qualifications
Education: Not specified
Experience: At least 4 years in a content design, content strategy, or UX writing role
Required Skills:
- Content design expertise
- Human-centered approach
- Business focus
- Problem-solving skills
- Collaboration and communication skills
Preferred Skills:
- 4+ years of experience collaborating with product, tech, and business partners
- Proficiency in design and prototyping tools such as Figma
- Experience working in heavily regulated, data-heavy problem spaces
ASSUMPTION: While a degree is not explicitly required, a background in a relevant field or equivalent experience is expected.
💰 Compensation & Benefits
Salary Range: $127,500 - $145,500 for Principal Associate, Design (McLean, VA) / $139,100 - $158,700 for Principal Associate, Design (New York, NY)
Benefits:
- Health, financial, and other benefits
Working Hours: Full-time, typically 40 hours per week
ASSUMPTION: The salary range provided is based on location and may vary depending on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services. Capital One is a diversified bank that offers a range of financial products and services, including credit cards, banking, and loans.
Company Size: 10,001+ employees. As a large organization, Capital One offers numerous opportunities for career growth and development.
Founded: 1988. Capital One was founded as a small auto finance company and has since grown into a global financial institution.
Company Description:
- Customer-focused, with a commitment to providing exceptional service and innovative solutions
- Data-driven, leveraging technology and analytics to enhance customer experiences and drive business growth
- Collaborative work environment that values diversity, inclusion, and continuous learning
Company Specialties:
- Business banking
- Credit cards
- Loans and financing
- Digital banking and payments
Company Website: http://www.capitalone.com
ASSUMPTION: Capital One's size and diversity allow for a wide range of career paths and opportunities for professional growth.
📊 Role Analysis
Career Level: Principal Associate. This role is at the senior associate level, indicating significant experience and expertise in content design.
Reporting Structure: This role reports to the Premium Experience Design Team and collaborates with designers, researchers, and cross-functional teams.
Work Arrangement: On-site. This role requires working on-site in either New York, NY, or McLean, VA.
Growth Opportunities:
- Potential to advance to a senior or management role within the content design or user experience teams
- Opportunities to work on diverse projects and gain exposure to various aspects of the business
- Chance to mentor junior team members and contribute to the development of the design team's skills and capabilities
ASSUMPTION: Given Capital One's size and diversity, there are numerous opportunities for career growth and development within the organization.
🌍 Location & Work Environment
Office Type: Corporate office. Capital One's offices are modern, collaborative workspaces designed to foster creativity and innovation.
Office Location(s): New York, NY (1680 Capital One Drive, McLean, VA 22102, US) and McLean, VA (8020 Towers Crescent Dr, Vienna, VA 22182, US)
Geographic Context:
- New York, NY: A major financial hub with a vibrant cultural scene and diverse population
- McLean, VA: A suburban area near Washington, D.C., with a mix of urban and rural environments
Work Schedule: Full-time, typically Monday through Friday, with some flexibility for remote work as needed.
ASSUMPTION: The work environment at Capital One is collaborative, inclusive, and focused on driving innovation and customer satisfaction.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter or hiring manager
- On-site or virtual interview with the design team and potential stakeholders
- Final interview with the design director or another senior leader
Key Assessment Areas:
- Portfolio review and discussion
- Cultural fit and alignment with Capital One's values
- Problem-solving skills and ability to think critically about design challenges
- Communication and collaboration skills
Application Tips:
- Tailor your resume and cover letter to highlight relevant skills and experiences for this role
- Include a link to your portfolio or attach samples of your work
- Prepare for behavioral and scenario-based interview questions that focus on your design process, problem-solving skills, and ability to collaborate with cross-functional teams
ATS Keywords: Content design, user experience design, narrative crafting, engagement strategies, design systems, collaboration, communication, problem-solving, human-centered design, business-focused, critical thinking, prototyping, data analysis, content strategy, design tools, Figma
ASSUMPTION: The interview process at Capital One is designed to assess both technical skills and cultural fit, with a focus on finding the best match for the role and the organization.
🛠️ Tools & Technologies
- Figma
- Other design and prototyping tools (not specified)
- Content management systems and other publishing platforms (not specified)
ASSUMPTION: The specific tools and technologies used in this role may vary depending on the project and the team's needs.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric: Focus on understanding and meeting the needs of customers
- Data-driven: Use data and analytics to inform decision-making and drive business growth
- Collaborative: Foster a culture of teamwork and cross-functional collaboration
Work Style:
- Agile and iterative: Embrace a test-and-learn approach to design and development
- Inclusive: Value diversity of thought and create an environment where everyone feels welcome and empowered to contribute
- Continuously learning: Encourage ongoing professional development and growth
Self-Assessment Questions:
- How do you approach understanding and addressing the needs of diverse customer segments?
- Can you describe a time when you had to collaborate with a cross-functional team to overcome a significant challenge? What was your role, and what was the outcome?
- How do you stay up-to-date with industry trends and emerging technologies in content design and user experience?
ASSUMPTION: Capital One values candidates who are passionate about their work, committed to continuous learning, and eager to collaborate with diverse teams.
⚠️ Potential Challenges
- Working in a heavily regulated environment may present unique challenges and constraints
- Managing multiple projects and priorities may require strong organizational skills and time management
- Collaborating with diverse teams and stakeholders may necessitate strong communication and negotiation skills
- Working on-site in a corporate environment may require adapting to a structured and hierarchical work culture
ASSUMPTION: These challenges can be overcome with strong problem-solving skills, effective communication, and a willingness to adapt and learn in a dynamic work environment.
📈 Similar Roles Comparison
- Content Strategist: Focuses more on the strategic direction and governance of content, while this role is more focused on the tactical creation and design of content
- UX Writer: Specializes in writing clear and concise user interface text, while this role requires a broader range of content design skills
- Senior Content Designer: Has more responsibility for mentoring and guiding junior team members, while this role focuses more on individual contributions to content design projects
ASSUMPTION: Each of these roles plays a unique and valuable part in the content design and user experience process, and the ideal candidate will have a strong understanding of how these roles intersect and complement one another.
📝 Sample Projects
- Redesigning the user interface and content for a Capital One mobile banking app to improve user engagement and satisfaction
- Developing a content strategy and governance model for a new line of credit card products, ensuring consistency and clarity across all customer touchpoints
- Creating a design system and style guide for Capital One's digital properties, enabling consistent and on-brand user experiences across all platforms
ASSUMPTION: These sample projects illustrate the range of content design challenges and opportunities that may arise in this role at Capital One.
❓ Key Questions to Ask During Interview
- Can you describe the design process and how content design fits into it?
- How does the Premium Experience Design Team collaborate with other teams and stakeholders within Capital One?
- What opportunities are there for professional growth and development within the content design team and the broader organization?
- How does Capital One support work-life balance for its employees?
- What are the biggest challenges facing the content design team currently, and how can this role help address them?
ASSUMPTION: Asking thoughtful and insightful questions demonstrates your interest in the role and your commitment to understanding the organization's needs and culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant skills and experiences for this role
- Include a link to your portfolio or attach samples of your work that demonstrate your process, results, and impact
- Prepare for behavioral and scenario-based interview questions that focus on your design process, problem-solving skills, and ability to collaborate with cross-functional teams
- Follow up with the recruiter or hiring manager within one week of submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
