Content Moderator - Dutch (Video Games) - Remote

📌 Core Information - Job Title: Content Moderator - Dutch (Video Games) - Remote - Company: Keywords Studios - Location: Remote (Poland) - Job Type: Full-Time - Category: Gaming - Date Posted: 2025-04-11 - Experience Level: Entry-Level - Remote Status: Remote (with possibility to visit the office in Katowice) 🚀 Job Overview - Key aspects of this role include: - Monitoring and moderating digital content in Dutch and English. - Collaborating with internal teams to maintain seamless communication channels. - Auditing and assessing interactions to ensure accurate ratings based on severity levels. - Identifying trends and improvement opportunities from audits. - Participating in feature testing and tool improvements. - Maintaining a positive attitude and adapting to changing circumstances. - ASSUMPTION: This role requires emotional resilience and maturity to handle potentially disturbing content. 📋 Key Responsibilities - ✅ Monitor and moderate digital content, including text, images, and videos, in Dutch and English. - ✅ Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels. - ✅ Audit and assess interactions, ensuring they are rated accurately based on their severity level. - ✅ Compile and report trends and improvement opportunities from audits. - ✅ Participate in feature testing and tool improvements. - ✅ Maintain a positive attitude and adapt to changing circumstances. - ASSUMPTION: The role may involve exposure to offensive content, and support for well-being will be provided. 🎯 Required Qualifications - Education: No formal education requirements specified. - Experience: No specific experience required. - Required Skills: - Excellent written and verbal communication skills in English. - Mastery in C1-C2 level Dutch proficiency. - Emotional stability, self-awareness, and strong auto-analysis skills. - Optimism, hardiness, and stress resilience. - Preferred Skills: - Experience in managing or moderating online forums/Discord within the gaming space. - ASSUMPTION: While no specific experience is required, a background in gaming or online communities may be beneficial. 💰 Compensation & Benefits - Salary Range: €18,000 - €22,000 per year (based on industry standards for entry-level remote moderator roles in Poland) - Benefits: - Employment contract. - Remote work with necessary equipment and possibility to visit the office in Katowice. - Attractive benefits package, including private medical care option, MyBenefit system, Multisport card, subsidy for glasses, and Employee Assistance Program. - Professional development opportunities, such as online learning platform, training sessions, and open vacancies exclusively for internal candidates. - Employee referral program with prizes. - Company parties, activities, competitions, and gaming tournaments with awards and occasional company gifts. - Unique chance to gain valuable experience by collaborating with people from all over the world. - Working Hours: Full-time (40 hours per week) with flexible hours. - ASSUMPTION: The salary range is an estimate based on industry standards for entry-level remote moderator roles in Poland. Actual salary may vary based on individual performance and company policy. 📌 Applicant Insights 🔍 Company Context - Industry: Video Games - Company Size: 10,001+ employees - Founded: 1998 - Company Description: Keywords Studios provides creative services to the global video games industry and beyond through its end-to-end platform, supercharged by its own technology. The company offers game-ready art, marketing services, game development, functional and localization testing, text and audio localization, community management, player support, content moderation, and more. - Company Specialties: Engineering, Functionality QA, Localization, Localization QA, Player Support, Marketing Services, Community Management, Game Development, PR, Game Art, Game Audio, Content Moderation, Game Accessibility, UX, Media and Entertainment, Video Games, and AI Technology. - Company Website: Keywords Studios 📊 Role Analysis - Career Level: Entry-Level - Reporting Structure: This role reports directly to the Operations Manager or Team Lead. - Work Arrangement: Remote work with the possibility to visit the office in Katowice. - Growth Opportunities: Professional development opportunities, such as online learning platform, training sessions, and open vacancies exclusively for internal candidates. 🌍 Location & Work Environment - Office Type: Remote with the possibility to visit the office in Katowice. - Office Location(s): Global Office Park, ul. Zabrska 17, bud. A1, Katowice, 40-083, PL - Geographic Context: Katowice, Poland, is a major cultural and economic center in Upper Silesia, with a vibrant gaming community and a growing tech industry. - Work Schedule: Full-time (40 hours per week) with flexible hours. 💼 Interview & Application Insights - Typical Process: 1. Submit your application with an updated resume. 2. Online interview via MS Teams with a Talent Acquisition Specialist. 3. Online assessment (Content moderation, Dutch, and English). 4. Potential second interview with a Team Lead or Operations Manager. 5. Receive an offer and become a new Keywordian. - Key Assessment Areas: Content moderation skills, Dutch language proficiency, English communication skills, emotional resilience, and adaptability. - Application Tips: 1. Tailor your resume to highlight relevant skills and experiences for this role. 2. Prepare for the online assessment by familiarizing yourself with content moderation tools and practices. 3. Show enthusiasm for gaming and online communities during the interview. - ATS Keywords: Content moderation, Dutch, English, gaming, online communities, emotional resilience, adaptability. - ASSUMPTION: The recruitment process is fully online and remote, with a focus on evaluating each candidate individually. 🛠️ Tools & Technologies - Content moderation tools and platforms (specific tools not mentioned) - MS Teams for interviews and communication - Online assessment platform (specific platform not mentioned) 👔 Cultural Fit Considerations - Company Values: Not explicitly stated, but implied through the focus on creating a safe and positive gaming environment, maintaining a positive attitude, and adapting to changing circumstances. - Work Style: Collaborative, adaptable, and resilient, with a focus on maintaining a positive attitude and handling challenging situations effectively. - Self-Assessment Questions: 1. How do you handle exposure to offensive content, and how do you maintain a positive attitude in challenging situations? 2. How do you balance the need for strict moderation with the desire to maintain a vibrant and engaging gaming community? 3. How do you approach learning new tools and adapting to changing circumstances? ⚠️ Potential Challenges - Exposure to offensive and disturbing content, which requires emotional resilience and maturity. - The need to maintain a positive attitude and adaptability in the face of challenging situations. - The requirement to work remotely, which may present unique challenges and distractions. 📈 Similar Roles Comparison - This role is similar to other content moderator positions in the gaming industry, but it focuses specifically on Dutch and English content. - The role requires emotional resilience and maturity, similar to other content moderator positions, but it also emphasizes adaptability and a positive attitude. - Career progression may involve moving into more senior moderator or community management roles within the Player Engagement service line at Keywords Studios. 📝 Sample Projects - Moderating and filtering content for a new, highly anticipated Dutch-language video game launch. - Collaborating with internal teams to develop and implement new content moderation guidelines for an existing English-language gaming community. - Participating in feature testing and tool improvements to enhance the content moderation process for a diverse range of gaming platforms and communities. ❓ Key Questions to Ask During Interview 1. What specific challenges have moderators faced in the past, and how have they been addressed? 2. How does the team collaborate and support each other in handling challenging content and situations? 3. What opportunities are there for professional development and growth within the Player Engagement service line? 4. How does the company ensure the well-being and support of its moderators, particularly in relation to exposure to offensive content? 5. What is the typical career path for a content moderator within the Player Engagement service line, and what opportunities are there for progression? 📌 Next Steps for Applicants To apply for this position: - Submit your application through this link: - Tailor your resume to highlight relevant skills and experiences for this role. - Prepare for the online assessment by familiarizing yourself with content moderation tools and practices. - Show enthusiasm for gaming and online communities during the interview. - Follow up with the recruitment team after submitting your application to confirm receipt and inquire about the status of your candidacy. - ⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.