Content Moderator - Italian (Video Games) - Remote

📌 Core Information

🔹 Job Title: Content Moderator - Italian (Video Games) - Remote

🔹 Company: Keywords Studios

🔹 Location: Remote (with a focus on Poland)

🔹 Job Type: Full-Time

🔹 Category: Gaming & Esports

🔹 Date Posted: April 11, 2025

🔹 Experience Level: Entry to Mid-Level

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Creating a safe and positive gaming environment by monitoring and filtering content.
• Collaborating with internal teams to ensure adherence to best practices in content moderation.
• Contributing to the continuous refinement of content moderation practices through feature testing and tool improvements.
• Exposure to potentially sensitive content, requiring emotional stability, self-awareness, and resilience.

ASSUMPTION: This role requires a high level of emotional intelligence and resilience due to the nature of the content being moderated.

📋 Key Responsibilities

✅ Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.

✅ Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

✅ Audit and assess interactions, ensuring they are rated accurately based on their severity level.

✅ Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

✅ Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.

ASSUMPTION: The role may involve working with sensitive content, and moderators should be prepared to handle challenging situations with composure and make well-informed decisions.

🎯 Required Qualifications

Education: No formal education requirements specified.

Experience: No specific experience required, but relevant experience in managing or moderating online forums/Discord within the gaming space is a plus.

Required Skills:

• Excellent written and verbal communication skills in English.
• Mastery in C1-C2 level Italian proficiency.
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.

Preferred Skills:

• Experience in managing or moderating online forums/Discord within the gaming space, either professionally or during spare time.

ASSUMPTION: While no specific experience is required, candidates with relevant experience in gaming forums or communities may have an advantage in this role.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between €18,000 and €25,000 per year, based on industry standards for entry to mid-level content moderators in Poland. This estimate may vary depending on the candidate's experience and skills.

Benefits:

• Private medical care option.
• MyBenefit system.
• Multisport card.
• Subsidy for glasses.
• Employee Assistance Program.

Working Hours: Full-time, with a flexible schedule that may include evenings, weekends, and holidays, depending on the gaming community's activity.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and skills.

📌 Applicant Insights

🔍 Company Context

Industry: Keywords Studios operates in the gaming industry, providing creative services to global video games clients through its end-to-end platform, supercharged by its own technology.

Company Size: With over 13,000 employees across more than 70 studios in 25+ countries, Keywords Studios is a large, global company that offers a wide range of services, including game-ready art, marketing services, game development, functional and localization testing, text and audio localization, and more.

Founded: Keywords Studios was founded in 1998 and has since grown into a leading provider of creative services to the global video games industry.

Company Description:

• Keywords Studios provides creative services to the global video games industry and beyond through its end-to-end platform, supercharged by its own technology.
• The company's goal is to help clients imagine more for their IP, bringing to life digital content that entertains, connects, and educates people worldwide.
• Keywords Studios offers a wide range of services, including game-ready art, marketing services, game development, functional and localization testing, text and audio localization, everything from casting to audio post-production, community management, player support, content moderation, and everything else needed across a game's entire lifecycle.

Company Specialties:

• Game-ready art.
• Marketing services.
• Game development.
• Functional and localization testing.
• Text and audio localization.
• Casting and audio post-production.
• Community management.
• Player support.
• Content moderation.

Company Website: www.keywordsstudios.com

ASSUMPTION: Keywords Studios is a well-established company with a strong presence in the global video games industry, offering a wide range of services and opportunities for career growth.

📊 Role Analysis

Career Level: This role is an entry to mid-level position within the content moderation field, offering opportunities for growth and development within the gaming industry.

Reporting Structure: Content Moderators typically report to a Team Lead or an Operations Manager within the Player Engagement service line at Keywords Studios.

Work Arrangement: This role is fully remote, with a focus on candidates based in Poland. However, the company may consider candidates from other time zones with similar working hours.

Growth Opportunities:

• Progression to senior content moderator or team lead roles within the Player Engagement service line.
• Transition to other service lines within Keywords Studios, such as game development, localization, or marketing services.
• Career development opportunities through the company's online learning platform, training sessions, and open vacancies exclusively for internal candidates.

ASSUMPTION: This role offers opportunities for career growth and development within the gaming industry, both within the content moderation field and across other service lines within Keywords Studios.

🌍 Location & Work Environment

Office Type: Remote work with the possibility of visiting the Global Office Park in Katowice, Poland.

Office Location(s): Global Office Park ul. Zabrska 17, bud. A1, Katowice, Poland

Geographic Context:

• Katowice is the capital of the Silesian Voivodeship in southern Poland, with a population of approximately 300,000 people.
• The city is known for its rich history, cultural attractions, and vibrant gaming community.
• Katowice offers a high quality of life, with affordable living costs, a diverse range of cultural and recreational activities, and easy access to nature.

Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays, depending on the gaming community's activity. The company offers remote work with necessary equipment and the possibility of visiting the brand-new office at the Global Office Park in Katowice.

ASSUMPTION: The remote work arrangement for this role offers flexibility and the opportunity to work from the comfort of one's own home, with the option to visit the company's office in Katowice as needed.

💼 Interview & Application Insights

Typical Process:

• Submit your application through the provided link.
• After reviewing your candidacy, you will be invited to an online interview via MS Teams with one of the company's Talent Acquisition Specialists.
• If the interview outcome is positive, you will be invited to an online assessment (Content moderation, Italian and English) to better evaluate your moderation and written skills.
• Once you submit your test, the assessment will take approximately several days to be evaluated.
• For some projects, there might be a second interview with a Team Lead or an Operations Manager.
• At the end of the recruitment journey, hopefully, you will receive an offer and become a new Keywordian!

Key Assessment Areas:

• Communication skills in English and Italian.
• Emotional stability and resilience in handling challenging situations.
• Cultural fit with the company's values and work environment.
• Problem-solving skills and the ability to make well-informed decisions.

Application Tips:

• Tailor your resume and cover letter to highlight your relevant skills and experiences in content moderation, gaming, and communication.
• Prepare for the online assessment by practicing your moderation and written skills in both English and Italian.
• Be ready to discuss your availability for evenings, weekends, and holidays, as the role may require working during these times.
• Research the company and its services to demonstrate your understanding of the role and the gaming industry.

ATS Keywords: Content moderation, Italian, English, gaming, communication, emotional stability, resilience, problem-solving, decision-making, remote work, flexible schedule, evenings, weekends, holidays

ASSUMPTION: The recruitment process for this role is fully online and remote, with a focus on evaluating the candidate's communication skills, emotional stability, and cultural fit with the company.

🛠️ Tools & Technologies

• Content moderation platforms and tools specific to the gaming industry.
• Communication and collaboration tools, such as MS Teams.
• Online assessment platforms for evaluating moderation and written skills.

ASSUMPTION: The specific tools and technologies used in this role may vary depending on the client and the project, but they will primarily focus on content moderation platforms and tools specific to the gaming industry.

👔 Cultural Fit Considerations

Company Values:

• Imagination: Keywords Studios encourages its employees to imagine more and push the boundaries of creativity in their work.
• Quality: The company is committed to delivering high-quality services to its clients, with a focus on attention to detail and continuous improvement.
• Collaboration: Keywords Studios fosters a collaborative work environment, with a focus on teamwork and open communication.

Work Style:

• Flexible: The company offers remote work arrangements and flexible schedules to accommodate its employees' needs.
• Dynamic: Keywords Studios operates in a fast-paced and ever-changing industry, requiring employees to adapt quickly to new challenges and opportunities.
• Supportive: The company provides a range of benefits and resources to support its employees' well-being and career growth.

Self-Assessment Questions:

• Do you possess strong communication skills in English and Italian, with a keen eye for detail and accuracy in moderating content?
• Are you emotionally stable, resilient, and able to handle challenging situations with composure and well-informed decisions?
• Do you thrive in a dynamic and collaborative work environment, with a focus on imagination, quality, and continuous improvement?

ASSUMPTION: Keywords Studios values employees who are imaginative, quality-focused, and collaborative, with a strong commitment to delivering high-quality services to its clients.

⚠️ Potential Challenges

• Exposure to sensitive and potentially disturbing content, requiring emotional resilience and self-care.
• The need to work evenings, weekends, and holidays, depending on the gaming community's activity, which may impact work-life balance.
• The fast-paced and ever-changing nature of the gaming industry, requiring employees to adapt quickly to new challenges and opportunities.
• The competitive nature of the gaming industry, with a focus on delivering high-quality services to clients in a timely manner.

ASSUMPTION: While this role offers numerous opportunities for career growth and development, it also presents potential challenges that candidates should be prepared to face.

📈 Similar Roles Comparison

• Content Moderator roles in other industries may have different content types and regulations, requiring different skills and knowledge.
• The gaming industry is unique in its focus on creating a safe and positive gaming environment, with a strong emphasis on community management and player support.
• Career paths in content moderation may vary depending on the industry, with opportunities for growth and development specific to each field.

ASSUMPTION: While content moderator roles share some similarities across industries, the gaming industry presents unique challenges and opportunities for career growth and development.

📝 Sample Projects

• Moderating content for a popular online game with a large and active player base.
• Collaborating with internal teams to develop and implement new content moderation policies and guidelines.
• Contributing to the continuous refinement of content moderation practices through feature testing and tool improvements.

ASSUMPTION: The specific projects and responsibilities of this role may vary depending on the client and the project, but they will primarily focus on content moderation and collaboration with internal teams to ensure adherence to best practices.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does the company support employees' emotional well-being and resilience in handling sensitive content?
• What opportunities are there for career growth and development within the content moderation field and across other service lines within Keywords Studios?
• How does the company ensure a positive work-life balance for its employees, particularly those working evenings, weekends, and holidays?
• What are the key priorities for this role in the first 30, 60, and 90 days, and how can I best contribute to achieving them?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and your commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link.
• Tailor your resume and cover letter to highlight your relevant skills and experiences in content moderation, gaming, and communication.
• Prepare for the online assessment by practicing your moderation and written skills in both English and Italian.
• Research the company and its services to demonstrate your understanding of the role and the gaming industry.
• Follow up with the company one week after submitting your application to inquire about the status of your candidacy.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.