Content Moderator - Portuguese (Video Games) - Remote

📌 Core Information

🔹 Job Title: Content Moderator - Portuguese (Video Games) - Remote

🔹 Company: Keywords Studios

🔹 Location: Remote (Poland)

🔹 Job Type: Full-Time

🔹 Category: Gaming & Community Management

🔹 Date Posted: April 11, 2025

🔹 Experience Level: Entry-Level

🔹 Remote Status: Fully Remote

🚀 Job Overview

Key aspects of this role include:

• Creating a safe and positive gaming environment by monitoring and filtering content.
• Collaborating with internal teams to address project-related requests and maintain seamless communication channels.
• Analyzing interactions and trends to identify improvement opportunities and enhance content moderation practices.
• Adapting to changing circumstances with ease, maintaining a positive attitude, and demonstrating stress resilience.
• Working remotely with the possibility of visiting the Global Office Park in Katowice, Poland.

ASSUMPTION: This role requires a high level of emotional stability and maturity to handle potentially disturbing content and maintain professionalism.

📋 Key Responsibilities

✅ Moderate digital content, including text, images, and videos, with a keen eye for identifying harmful or inappropriate material.

✅ Collaborate with internal teams, addressing project-related requests and maintaining seamless communication channels.

✅ Audit and assess interactions, ensuring they are rated accurately based on their severity level.

✅ Compile and report trends and improvement opportunities from audits, translating them into actionable data for process enhancements.

✅ Actively participate in feature testing and tool improvements, contributing to the continuous refinement of content moderation practices.

ASSUMPTION: The role may involve exposure to foul content, and support for the moderator's well-being will be provided.

🎯 Required Qualifications

Education: No formal education requirements specified.

Experience: No specific experience required, but candidates with experience in managing or moderating online forums/Discord within the gaming space may be preferred.

Required Skills:

• Excellent written and verbal communication skills in English.
• Mastery in C1-C2 level Portuguese proficiency.
• Emotional stability, self-awareness, and strong auto-analysis skills to handle challenging situations with composure and make well-informed decisions.
• Optimism, hardiness, and stress resilience to maintain a positive attitude and adapt to changing circumstances with ease.
• Accountability and responsibility, taking ownership of assigned tasks and delivering results.

Preferred Skills:

• Experience in managing or moderating online forums/Discord within the gaming space.

ASSUMPTION: While not explicitly stated, candidates with relevant experience in content moderation or community management may be given preference.

💰 Compensation & Benefits

Salary Range: The salary range for this role is estimated to be between PLN 12,000 - 15,000 per month (gross), based on industry standards for entry-level content moderator positions in Poland. This estimate may vary depending on the candidate's experience and performance during the assessment process.

Benefits:

• Private medical care option.
• MyBenefit system.
• Multisport card.
• Subsidy for glasses.
• Employee Assistance Program.

Working Hours: Full-time, with a standard workweek of 40 hours, although specific hours may vary based on project requirements and time zones.

ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's experience and performance during the assessment process.

📌 Applicant Insights

🔍 Company Context

Industry: Keywords Studios operates in the computer games industry, providing creative services to global video games developers and publishers. Their services include game-ready art, marketing services, game development, functional and localization testing, text and audio localization, community management, player support, content moderation, and more.

Company Size: Keywords Studios is a large company with over 13,000 employees based across more than 70 studios in 25+ countries.

Founded: The company was established in 1998 and has since grown into a global leader in its industry.

Company Description:

• Keywords Studios provides creative services to the global video games industry and beyond through its end-to-end platform, supercharged by its own technology.
• The company's goal is to help clients imagine more for their intellectual property, bringing to life digital content that entertains, connects, and educates people worldwide.
• Keywords Studios offers a wide range of services, including game-ready art, marketing services, game development, functional and localization testing, text and audio localization, community management, player support, content moderation, and everything else needed across a game's entire lifecycle.

Company Specialties:

• Game-ready art.
• Marketing services.
• Game development.
• Functional and localization testing.
• Text and audio localization.
• Community management.
• Player support.
• Content moderation.

Company Website: www.keywordsstudios.com

ASSUMPTION: The company's global presence and extensive range of services make it an attractive employer for candidates seeking a diverse and dynamic work environment.

📊 Role Analysis

Career Level: This role is an entry-level position within the Player Engagement service line at Keywords Studios.

Reporting Structure: The Content Moderator will report directly to the Team Lead or Operations Manager within the Player Engagement department.

Work Arrangement: This role is fully remote, with the possibility of visiting the Global Office Park in Katowice, Poland, on an as-needed basis.

Growth Opportunities:

• Progression within the Player Engagement department, such as moving into a Team Lead or Operations Manager role.
• Transitioning to other service lines within Keywords Studios, such as Game Development, Art & Audio, or Marketing Services.
• Expanding skills and expertise through professional development opportunities, such as online learning platforms and training sessions.

ASSUMPTION: The company's diverse range of services and global presence provide ample opportunities for career growth and development.

🌍 Location & Work Environment

Office Type: The Global Office Park in Katowice, Poland, offers a modern and collaborative work environment with various amenities, including a slide.

Office Location(s): The Global Office Park is located at ul. Zabrska 17, bud. A1, Katowice, 40-083, Poland.

Geographic Context:

• Katowice is the capital of the Silesian Voivodeship in southern Poland and is known for its rich history, cultural attractions, and vibrant nightlife.
• The city is home to a thriving gaming industry, with several major studios and events, such as the Digital Dragons conference.
• Katowice offers a high quality of life, with affordable housing, excellent public transportation, and a wide range of recreational activities.

Work Schedule: The work schedule for this role is full-time, with a standard workweek of 40 hours. However, specific hours may vary based on project requirements and time zones.

ASSUMPTION: The Global Office Park in Katowice provides a modern and collaborative work environment that fosters creativity and productivity.

💼 Interview & Application Insights

Typical Process:

• Applicants submit their application with an updated resume.
• After reviewing the candidate's qualifications, Keywords Studios invites them to an online interview via MS Teams with one of their Talent Acquisition Specialists.
• If the interview outcome is positive, the candidate is invited to complete an online assessment, including a content moderation test, Portuguese language assessment, and English language assessment.
• The assessment takes approximately several days to be evaluated.
• For some projects, there might be a second interview with a Team Lead or an Operations Manager.
• At the end of the recruitment journey, the candidate receives an offer and becomes a new Keywordian.

Key Assessment Areas:

• Content moderation skills and ability to identify harmful or inappropriate material.
• Portuguese language proficiency and communication skills.
• English language proficiency and communication skills.
• Emotional stability, self-awareness, and ability to handle challenging situations with composure.
• Optimism, hardiness, and stress resilience.

Application Tips:

• Tailor your resume to highlight relevant skills and experiences related to content moderation, community management, and gaming industry knowledge.
• Prepare for the online assessment by familiarizing yourself with the content moderation process and practicing your Portuguese and English language skills.
• Research Keywords Studios and the gaming industry to demonstrate your enthusiasm and understanding of the role during the interview process.

ATS Keywords: content moderation, Portuguese language, English language, gaming industry, emotional stability, stress resilience, teamwork, communication skills

ASSUMPTION: The recruitment process is fully online and remote, with a focus on evaluating the candidate's technical skills and cultural fit.

🛠️ Tools & Technologies

• Content moderation tools and platforms specific to the gaming industry.
• Communication and collaboration tools, such as MS Teams.
• Language assessment tools for Portuguese and English proficiency evaluations.

ASSUMPTION: The specific content moderation tools and platforms used by Keywords Studios may vary depending on the project and client requirements.

👔 Cultural Fit Considerations

Company Values:

• Imagination: Keywords Studios encourages its employees to imagine more and push the boundaries of creativity.
• Collaboration: The company fosters a collaborative work environment, where employees support and learn from one another.
• Quality: Keywords Studios is committed to delivering high-quality services that exceed client expectations.

Work Style:

• The company offers a flexible and remote-friendly work environment, with the possibility of visiting the Global Office Park in Katowice on an as-needed basis.
• Keywords Studios values a positive and inclusive work culture, where employees are encouraged to bring their unique perspectives and ideas to the table.
• The company promotes a healthy work-life balance, with benefits such as private medical care, MyBenefit system, Multisport card, and Employee Assistance Program.

Self-Assessment Questions:

• Do you possess strong emotional stability and self-awareness to handle challenging situations with composure and make well-informed decisions?
• Are you comfortable working remotely and managing your time effectively in a flexible work environment?
• Do you have a positive and collaborative work style, with a willingness to learn and adapt to new situations?

ASSUMPTION: Keywords Studios values candidates who align with their company values and work style, demonstrating a strong cultural fit.

⚠️ Potential Challenges

• The role may involve exposure to disturbing or offensive content, which can be emotionally taxing and require resilience and professionalism.
• The work may be repetitive and require sustained focus and attention to detail to ensure accurate content moderation.
• The role may require working with diverse teams and stakeholders, necessitating strong communication and collaboration skills.
• The remote work arrangement may present challenges in maintaining a healthy work-life balance and staying connected with colleagues and the company culture.

ASSUMPTION: The company provides support for the moderator's well-being and offers resources to help employees manage the challenges associated with the role.

📈 Similar Roles Comparison

• Content Moderator roles in the gaming industry may vary in terms of the specific games, platforms, and communities they serve, as well as the tools and technologies used for content moderation.
• The gaming industry is a dynamic and rapidly evolving field, with new trends and challenges emerging constantly. Content moderators must stay up-to-date with industry developments and adapt their skills and strategies accordingly.
• Career progression in content moderation may involve moving into management or specialized roles, such as Community Manager, Trust & Safety Manager, or escalating to more senior positions within the Player Engagement department or other service lines at Keywords Studios.

ASSUMPTION: The specific requirements and responsibilities of content moderator roles may vary depending on the company, industry, and project-specific context.

📝 Sample Projects

• Moderating content for a popular online game with a large and active player base, ensuring a safe and positive gaming environment for all users.
• Collaborating with internal teams to develop and implement new content moderation strategies and tools to enhance the efficiency and effectiveness of the moderation process.
• Analyzing and reporting trends and improvement opportunities from audits, working with stakeholders to translate data into actionable insights and drive process enhancements.

ASSUMPTION: The specific projects and responsibilities of content moderators at Keywords Studios may vary depending on the client, project, and department-specific context.

❓ Key Questions to Ask During Interview

• Can you describe the specific content moderation tools and platforms used by Keywords Studios for this role?
• How does the company support the well-being and resilience of its content moderators, given the potentially disturbing nature of the work?
• What opportunities are there for career growth and development within the Player Engagement department and other service lines at Keywords Studios?
• How does the company foster a positive and inclusive work culture, particularly in a remote and flexible work environment?
• What are the key performance indicators (KPIs) and metrics used to evaluate the success and effectiveness of content moderators at Keywords Studios?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company and its culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link: https://jobs.workable.com/view/5kX8XN6nTsQK4TFVB7xyUA/content-moderator---portuguese-(video-games)---remote-in-katowice-at-keywords-studios
• Tailor your resume to highlight relevant skills and experiences related to content moderation, community management, and gaming industry knowledge.
• Prepare for the online assessment by familiarizing yourself with the content moderation process and practicing your Portuguese and English language skills.
• Research Keywords Studios and the gaming industry to demonstrate your enthusiasm and understanding of the role during the interview process.
• Follow up with the company one week after submitting your application to inquire about the status of your candidacy.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.