📌 Core Information
🔹 Job Title: Content Strategist
🔹 Company: Fiserv
🔹 Location: Berkeley Heights, New Jersey
🔹 Job Type: Full-Time, On-Site
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: July 8, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Strategic ownership of the knowledgebase for Clover Help and AI-assisted support experiences
- Advocating for content as a critical component of the user experience
- Establishing clear processes for content management and editorial governance
- Collaborating with cross-functional teams to define content models, taxonomies, workflows, and governance systems
ASSUMPTION: This role requires a high level of strategic thinking, user-centered design, and collaboration with various teams to create effective content experiences.
📋 Key Responsibilities
✅ Strategically own the knowledgebase that populates the Clover Help site, AI-assisted help experiences, and in-product support
✅ Identify and implement opportunities for AI tools to enhance content operations, including classification, tagging, maintenance, and surfacing relevant knowledge across multiple regional languages
✅ Consistently bring a user-centered perspective to product decisions and advocate for content as a critical component of the overall user experience
✅ Establish clear processes out of ambiguity, including building documentation processes, creating templates and standards, and implementing effective editorial governance practices
✅ Demonstrate fluency in content systems, particularly with headless CMS platforms like Contentful, modeling content for maximum reuse and scalability
ASSUMPTION: This role requires a strong understanding of content strategy, user experience, and content management systems to effectively manage and optimize content across various platforms.
🎯 Required Qualifications
Education: Bachelor’s degree
Experience: 4 years of experience in content strategy, technical writing, or information architecture, preferably in a SaaS or product-led environment.
Required Skills:
- Demonstrated ability to define content models, taxonomies, workflows, and governance systems
- Experience planning and executing content strategies aligned with product goals and customer outcomes
Preferred Skills:
- Proficiency with headless CMS platforms (especially Contentful), and familiarity with structured content and reusable components
- Deep understanding of information architecture principles and best practices for organizing content in Help Centers or knowledge bases
- Familiarity with using AI tools to support content strategy, from metadata management and content audits to personalized support experiences and intelligent search
ASSUMPTION: While a Bachelor’s degree is required, relevant experience and a strong portfolio may be considered in lieu of formal education.
💰 Compensation & Benefits
Salary Range: $110,700.00 - $189,700.00 (USD) per year
Benefits:
- Annual Incentive Opportunity
- Cash Bonus
- Equity Awards
Working Hours: Full-time, Monday through Friday, on-site
ASSUMPTION: The salary range provided is specific to employees in New Jersey, New York, and California. Pay ranges for employees in other states may differ.
📌 Applicant Insights
🔍 Company Context
Industry: Fiserv operates in the IT Services and IT Consulting industry, focusing on financial services, payments, and risk management solutions.
Company Size: Fiserv is a large organization with over 10,000 employees globally, providing ample opportunities for collaboration and growth.
Founded: Fiserv was founded in 1984 and has since grown into a global leader in financial technology.
Company Description:
- Fiserv is a global technology leader committed to delivering innovative and transformative financial services experiences for clients in more than 100 countries.
- The company offers a wide range of payment, risk management, and customer & channel management solutions.
- Fiserv is known for its commitment to moving more than money, enabling clients to achieve their goals and drive innovation in the financial services industry.
Company Specialties:
- Financial Services
- Payments
- Risk and Compliance
- Mobile Banking
- Online Banking
- Core Banking
- Business Insights & Optimization
- Processing Services
- and Lending Solutions
Company Website: http://www.fiserv.com
ASSUMPTION: Fiserv's extensive experience and global presence provide a stable and innovative environment for employees to grow and succeed.
📊 Role Analysis
Career Level: Mid-level to senior, with a focus on strategic content management and cross-functional collaboration
Reporting Structure: This role reports directly to the Manager, Content Strategy, and collaborates with various teams, including product, design, and engineering
Work Arrangement: On-site, Monday through Friday, with a focus on in-person collaboration and productivity
Growth Opportunities:
- Potential advancement to senior or management roles within the content strategy team
- Expansion into related fields, such as user experience design or product management
- Opportunities to work on diverse projects and gain exposure to various aspects of the business
ASSUMPTION: This role offers significant growth potential, both within the content strategy team and across the broader organization.
🌍 Location & Work Environment
Office Type: On-site, with a focus on in-person collaboration and productivity
Office Location(s): Berkeley Heights, New Jersey
Geographic Context:
- Berkeley Heights is a suburban town in New Jersey, offering a mix of urban and rural living
- The area is known for its strong school systems and family-friendly neighborhoods
- New Jersey is home to a diverse range of industries, providing ample opportunities for professional growth and networking
Work Schedule: Full-time, Monday through Friday, with a standard workweek of 40 hours
ASSUMPTION: The on-site work arrangement and geographic location provide ample opportunities for networking, collaboration, and professional development.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with a recruiter
- Technical assessment or case study
- On-site or virtual interview with the hiring manager and team members
Key Assessment Areas:
- Content strategy and planning skills
- Understanding of user-centered design principles
- Familiarity with content management systems and AI tools
- Communication and collaboration skills
Application Tips:
- Tailor your resume and cover letter to highlight your content strategy, user experience, and content management skills
- Prepare examples of your work that demonstrate your ability to define content models, taxonomies, and governance systems
- Be ready to discuss your approach to user-centered design and content optimization
ATS Keywords: Content Strategy, Technical Writing, Information Architecture, User-Centered Design, Content Management Systems, AI Tools, Editorial Governance, Communication Skills, Facilitation Skills, B2B Software, Customer Service, Operations
ASSUMPTION: The interview process for this role is likely to be comprehensive, focusing on both technical skills and cultural fit.
🛠️ Tools & Technologies
- Contentful (headless CMS)
- AI tools for content classification, tagging, and maintenance
- Collaboration tools (e.g., Microsoft Office, Google Workspace)
ASSUMPTION: Familiarity with headless CMS platforms and AI tools is essential for success in this role.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Collaboration
- Innovation
- Performance
- Responsibility
Work Style:
- Collaborative and team-oriented
- Focused on user-centered design and continuous improvement
- Adaptable and open to feedback
Self-Assessment Questions:
- Do you thrive in a collaborative, team-oriented environment?
- Are you passionate about user-centered design and creating intuitive content experiences?
- Can you adapt to feedback and continuously improve your work?
ASSUMPTION: Fiserv values employees who are collaborative, innovative, and committed to delivering exceptional user experiences.
⚠️ Potential Challenges
- Managing multiple projects and deadlines in a fast-paced environment
- Collaborating with diverse teams and stakeholders
- Keeping up with the latest trends and best practices in content strategy and AI tools
- Adapting to changes in priorities and project scope
ASSUMPTION: These challenges can be overcome with strong project management skills, effective communication, and a willingness to learn and adapt.
📈 Similar Roles Comparison
- Compared to related roles, this position places a stronger emphasis on strategic content planning and AI integration
- Industry-specific context: Fiserv's focus on financial services and payments requires a deep understanding of the unique needs and challenges of these industries
- Career path comparison: This role offers potential advancement to senior or management roles within the content strategy team or expansion into related fields
ASSUMPTION: Understanding the unique aspects of this role and the industry-specific context is crucial for success in this position.
📝 Sample Projects
- Developing a comprehensive content strategy for a new product launch, including user research, content audits, and content modeling
- Optimizing an existing knowledge base for improved search functionality and user experience using AI tools
- Collaborating with cross-functional teams to define and implement editorial governance processes for a global content team
ASSUMPTION: These sample projects demonstrate the strategic, user-centered, and collaborative nature of the role.
❓ Key Questions to Ask During Interview
- Can you describe the team structure and how this role fits within the organization?
- How does the company support the professional development and growth of its content strategists?
- What are the most significant content challenges facing the company, and how does this role address them?
- How does the company measure the success of its content strategy, and what key performance indicators (KPIs) are used?
- What is the company's approach to work-life balance, and how does it support employees' well-being?
ASSUMPTION: Asking these questions will help you better understand the role, the team, and the company culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your content strategy, user experience, and content management skills
- Prepare examples of your work that demonstrate your ability to define content models, taxonomies, and governance systems
- Be ready to discuss your approach to user-centered design and content optimization during the interview
- Follow up with the recruiter after your interview to express your interest in the role and reiterate your qualifications
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
