Conversion Specialist

📌 Core Information

🔹 Job Title: Conversion Specialist

🔹 Company: Magneto & Diesel Injector Service Inc

🔹 Location: Saginaw, MI, United States

🔹 Job Type: On-site, Full-time

🔹 Category: Sales

🔹 Date Posted: July 9, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Following up on open estimates and confirming quotes
• Adding necessary parts to customer orders
• Ensuring smooth operations and delivering top-notch customer service
• In-house training and opportunities for growth within the sales team

ASSUMPTION: This role requires strong communication skills, attention to detail, and a willingness to learn. It is ideal for an individual who thrives in a dynamic environment and is eager to grow within a sales team.

📋 Key Responsibilities

✅ Complete estimate call backs as sales opportunities, per company standards

✅ Answer phone calls and process orders as needed

✅ Check email and ensure customer service satisfaction

✅ Utilize databases proficiently to look up parts and check parts availability

✅ Suggest products and services, and continue training on engine technology

✅ Recognize priorities and problem solve

✅ Work the 5p - 6p shifts in rotation with other upper level sales staff

✅ Transfer calls to a Tech or the parts department based on the customer’s needs

✅ Conduct outbound calls to prospective leads and employ sales techniques

✅ Complete and utilize sales skills training and ensure customer records are accurate

✅ Meet or exceed key performance indicators and work Saturday shifts in rotation

✅ Complete and monitor lost sale reporting and follow up with customers

✅ Follow the HHP system and report any problems to management immediately

ASSUMPTION: This role involves a high volume of calls and emails, requiring strong multitasking skills and the ability to work efficiently under pressure.

🎯 Required Qualifications

Education: High school diploma or equivalent

Experience: Entry-level (0-2 years)

Required Skills:

• Knowledge of Microsoft Office programs
• Knowledge of typing, grammar, and basic written/verbal communication skills
• Knowledge of basic customer service principles

Preferred Skills:

• Previous sales or customer service experience
• Familiarity with the diesel industry

ASSUMPTION: While not explicitly stated, previous sales or customer service experience and familiarity with the diesel industry would be beneficial for success in this role.

💰 Compensation & Benefits

Salary Range: $30,000 - $40,000 per year (Estimated based on industry standards for entry-level sales positions in Saginaw, MI)

Benefits:

• Health, dental, and vision insurance
• 401(k) retirement plan
• Paid time off (vacation, sick, and holidays)
• Employee discounts on parts and services

Working Hours: 40 hours per week, with shifts including evenings and Saturdays in rotation

ASSUMPTION: The salary range is an estimate based on industry standards for entry-level sales positions in Saginaw, MI. Benefits information is based on typical benefits packages for companies of this size in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Aftermarket automotive parts and services

Company Size: Medium (41 branch locations and 25 outside sales team members)

Founded: 1935, with a history of leading the aftermarket in remanufacturing innovation

Company Description:

• M&D has expanded beyond remanufacturing to develop close partnerships with leading OEMs and manufacturers
• Offers a wide range of parts, including fuel injectors, fuel pumps, diesel engine cylinder heads, blocks, crankshafts, and connecting rods
• Stocks turbos, inframe overhaul kits, filtration, and aftertreatment parts

Company Specialties:

• Remanufacturing innovation
• Diesel engine failure analysis
• Parts distribution and sales

Company Website: https://www.mdiservice.com/

ASSUMPTION: M&D's extensive industry experience and strong partnerships make it a well-established and reputable company in the aftermarket automotive parts and services industry.

📊 Role Analysis

Career Level: Entry-level to mid-level sales position with opportunities for growth within the sales team

Reporting Structure: Reports directly to the sales manager

Work Arrangement: On-site, full-time position with shifts including evenings and Saturdays in rotation

Growth Opportunities:

• Advancement within the sales team
• Potential cross-training in other departments, such as technical support or parts distribution

ASSUMPTION: This role offers opportunities for career growth within the sales team and potentially across other departments within the company.

🌍 Location & Work Environment

Office Type: Corporate office environment

Office Location(s): Saginaw, MI

Geographic Context:

• Saginaw is located in central Michigan, with a population of approximately 49,000
• The city offers a mix of urban and suburban living, with access to outdoor recreation and cultural attractions
• Saginaw is within driving distance of larger cities, such as Detroit and Grand Rapids

Work Schedule: 40 hours per week, with shifts including evenings and Saturdays in rotation

ASSUMPTION: The work schedule may vary based on business needs and may require some flexibility from the employee.

💼 Interview & Application Insights

Typical Process:

• Phone or video screening
• In-person or virtual interview with the sales manager
• Background and reference checks
• Job offer and onboarding

Key Assessment Areas:

• Communication skills
• Problem-solving abilities
• Sales techniques and customer service skills
• Adaptability and willingness to learn

Application Tips:

• Highlight any relevant sales or customer service experience
• Tailor your resume and cover letter to emphasize skills and experiences that match the job requirements
• Prepare for behavioral interview questions that focus on problem-solving, customer service, and sales skills

ATS Keywords: Sales, customer service, estimates, quotes, parts, customer orders, problem-solving, communication, adaptability, willing to learn

ASSUMPTION: The interview process may include assessments or role-play scenarios to evaluate the candidate's sales and customer service skills.

🛠️ Tools & Technologies

• Microsoft Office programs (Word, Excel, Outlook)
• Customer relationship management (CRM) software
• Phone and email communication tools

ASSUMPTION: The specific tools and technologies used may vary based on the company's systems and processes.

👔 Cultural Fit Considerations

Company Values:

• Customer focus
• Innovation
• Integrity
• Teamwork

Work Style:

• Fast-paced and dynamic
• Customer-focused and service-oriented
• Collaborative and team-based

Self-Assessment Questions:

• Do you thrive in a fast-paced, dynamic environment?
• Are you customer-focused and service-oriented?
• Do you work well in a collaborative, team-based setting?

ASSUMPTION: M&D values employees who are customer-focused, innovative, and committed to working collaboratively within a team environment.

⚠️ Potential Challenges

• Handling a high volume of calls and emails efficiently
• Meeting or exceeding key performance indicators
• Working evenings and Saturdays in rotation
• Adapting to a fast-paced, dynamic work environment

ASSUMPTION: These challenges can be overcome with strong multitasking skills, attention to detail, and a willingness to learn and adapt.

📈 Similar Roles Comparison

• Compared to other sales roles, this position places a strong emphasis on customer service and problem-solving
• Unlike some sales roles, this position does not typically involve cold calling or door-to-door sales
• Career progression may involve advancement within the sales team or cross-training in other departments

ASSUMPTION: This role offers a unique blend of sales and customer service responsibilities, with opportunities for growth and development within the company.

📝 Sample Projects

• Following up on open estimates and confirming quotes for a large fleet customer
• Identifying and suggesting additional parts to a customer order to improve engine performance
• Resolving a customer complaint by finding an alternative solution and ensuring customer satisfaction

ASSUMPTION: These sample projects demonstrate the range of responsibilities and problem-solving skills required for success in this role.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does the company support the growth and development of its sales team members?
• What are the most challenging aspects of this role, and how can I best prepare for them?
• How does the company measure success for this position, and what are the key performance indicators?
• What opportunities exist for cross-training or advancement within the company?

ASSUMPTION: These questions can help applicants better understand the role, the company culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your sales and customer service skills and experiences
• Prepare for behavioral interview questions that focus on problem-solving, customer service, and sales skills
• Follow up with the hiring manager one week after submitting your application

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.