Creative Operations Manager

📌 Core Information

🔹 Job Title: Creative Operations Manager

🔹 Company: Treatwell

🔹 Location: London, England, United Kingdom (Remote)

🔹 Job Type: Full-time, Hybrid

🔹 Category: Marketing & Creative

🔹 Date Posted: May 28, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote (UK only)

🚀 Job Overview

Key aspects of this role include:

• Owning the creative pipeline to ensure projects flow smoothly across digital, social, print, and video.
• Managing resource allocation and workload distribution to maintain team capacity and productivity.
• Collaborating cross-functionally with brand, product, performance, and other teams to drive creative asset performance.
• Working closely with external creative studio partners and managing external creative assets.
• Improving processes and tools, and keeping up-to-date with AI solutions to enhance efficiency.

ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to thrive in a fast-paced environment. Experience in creative project management or operations within a brand or agency setting is essential.

📋 Key Responsibilities

✅ Creative Pipeline Management: Own the creative project flow, ensuring everything is tracked, prioritized, and meets key deadlines.

✅ Resource Management: Stay on top of team capacity, manage workload distribution, and proactively identify solutions to potential resourcing challenges.

✅ Brief Management: Ensure stakeholder briefs are clear and complete to enable the creative team to get straight to the creative work.

✅ Project Tracking: Ensure every creative project is managed and tracked correctly in the project management system and that all files are saved correctly within the Google Drive.

✅ Cross-functional Collaboration: Work closely with cross-functional teams to ensure creative assets perform and drive results.

✅ External Partner Management: Be the key point of contact for external creative studio partners and manage external creative assets from content creators, influencers, and other collaborators.

✅ Creative Huddle Leadership: Run weekly status meetings to ensure everyone is aligned, knows their tasks, and is ready to execute.

✅ Process Improvement: Continuously find ways to improve processes and tools, and keep up-to-date with AI solutions to enhance efficiency.

ASSUMPTION: This role requires a high level of organization, strong communication skills, and the ability to manage multiple projects in a fast-paced environment.

🎯 Required Qualifications

Education: Bachelor's degree in a relevant field (e.g., Marketing, Communications, or a related discipline) or equivalent experience.

Experience: 3+ years of experience in creative project management, creative operations, or production management, ideally within a brand or agency setting.

Required Skills:

• Proven experience in creative project management, creative operations, or production management.
• Understanding of creative workflows across design, video, copywriting, and digital.
• Experience using project management tools (e.g., Jira, Asana, Monday).
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple projects in a fast-paced environment.

Preferred Skills:

• Experience with AI solutions for process improvement.
• Fluency in additional languages (beneficial but not required).

ASSUMPTION: Candidates with experience in creative project management or operations within a brand or agency setting will be best suited for this role.

💰 Compensation & Benefits

Salary Range: £35,000 - £45,000 per annum (AI-estimated, based on role, experience level, and location)

Benefits:

• 28-days holiday, plus bank holidays
• Monthly £40 Treatwell vouchers
• Mental health support through partnership with Plumm
• Benefits platform offering cycle to work scheme, high street discounts, and other perks
• Growth funds for professional development and team growth
• Enhanced pension scheme and parental pay & leave policy
• Dynamic organization with Thursday drinks in the office

Working Hours: Full-time, hybrid role with flexible working hours

ASSUMPTION: The salary range is an AI-estimated range based on industry standards for the role, experience level, and location. The final salary will be determined based on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Treatwell operates in the beauty and wellness industry, focusing on digital revolutionization and online bookings.

Company Size: Treatwell is a mid-sized company with 501-1,000 employees, offering a dynamic and collaborative work environment.

Founded: Treatwell was founded in 2008 and has since grown to become Europe's leading bookings platform for beauty and wellness treatments.

Company Description:

• Treatwell is a technology company that provides salon management software and connects beauty and wellness professionals with clients through its online booking platform.
• The company works with over 50,000 salon partners across 13 countries, processing up to 8 million bookings every month.
• Treatwell empowers hair, beauty, and barber professionals to manage bookings and business efficiently, connecting them seamlessly with treatment-loving clients.

Company Specialties:

• Online bookings
• Beauty and wellness
• Hybrid marketplace
• Online marketing
• E-commerce and technology

Company Website: https://www.treatwell.com/

ASSUMPTION: Treatwell's focus on digital transformation and online bookings makes it an innovative and forward-thinking company in the beauty and wellness industry.

📊 Role Analysis

Career Level: This role is suitable for candidates with 2-5 years of experience in creative project management or operations, seeking to advance their career in a dynamic and growing company.

Reporting Structure: The Creative Operations Manager will report directly to the Head of Creative Operations and work closely with cross-functional teams, including brand, product, performance, and external creative studio partners.

Work Arrangement: This is a hybrid role, with a mix of remote and on-site work. The specific work arrangement will be discussed during the interview process.

Growth Opportunities:

• Progression to a senior role within the creative operations team or a related department.
• Expanding skills and expertise in creative project management, operations, or a related field.
• Gaining experience working in a fast-paced, dynamic environment with a focus on digital transformation.

ASSUMPTION: This role offers excellent opportunities for professional growth and development within a dynamic and innovative company.

🌍 Location & Work Environment

Office Type: Treatwell's London office is a collaborative and modern workspace, designed to foster creativity and productivity.

Office Location(s): Saint Andrew Street, London, England EC4A 3AE, GB

Geographic Context:

• London is a vibrant and multicultural city, offering a wide range of cultural, social, and professional opportunities.
• The city is well-connected by public transportation, making it easy to commute to the office from various locations.
• London's thriving beauty and wellness industry provides ample networking and collaboration opportunities.

Work Schedule: The work schedule for this hybrid role will be discussed during the interview process, but it is expected to be full-time with a mix of remote and on-site work.

ASSUMPTION: The hybrid work arrangement offers a flexible and balanced work environment, combining the benefits of remote work with the collaborative atmosphere of an office setting.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the Talent Acquisition team
• First-round interview with the Hiring Manager
• Second-round interview with the Head of Creative Operations and a team member
• Final interview with the Chief Marketing Officer

Key Assessment Areas:

• Problem-solving skills and ability to manage multiple projects
• Communication and collaboration skills
• Understanding of creative workflows and project management tools
• Alignment with Treatwell's company values and culture

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Be prepared to discuss your experience with creative project management, operations, or production management, and how it has equipped you for this role.
• Demonstrate your understanding of Treatwell's business and how your skills and experience can contribute to its success.

ATS Keywords: Creative project management, creative operations, production management, resource management, cross-functional collaboration, process improvement, AI solutions

ASSUMPTION: Treatwell's application process is designed to assess candidates' skills, experience, and cultural fit, ensuring the best possible match for the role and the company.

🛠️ Tools & Technologies

• Project management tools (e.g., Jira, Asana, Monday)
• Creative software (e.g., Adobe Creative Suite, Sketch, Figma)
• Google Workspace (e.g., Google Drive, Google Docs, Google Sheets)
• AI solutions for process improvement (e.g., machine learning, automation tools)

ASSUMPTION: Familiarity with project management tools and creative software is essential for this role. Experience with AI solutions for process improvement is beneficial but not required.

👔 Cultural Fit Considerations

Company Values:

• Treat everyone well
• Think like an (salon) owner
• Make every appointment count
• Play to win together

Work Style:

• Collaborative and team-oriented
• Adaptable and responsive to change
• Results-driven and focused on delivering high-quality work

Self-Assessment Questions:

• Do you align with Treatwell's company values, and how have you demonstrated these values in your previous roles?
• How do you approach working collaboratively with cross-functional teams, and can you provide an example of a successful collaboration?
• How do you stay organized and manage multiple projects in a fast-paced environment?

ASSUMPTION: Treatwell's company values are at the core of its culture, and candidates who demonstrate a strong alignment with these values will be well-suited for this role.

⚠️ Potential Challenges

• Managing multiple projects and deadlines in a fast-paced environment
• Collaborating effectively with cross-functional teams and external partners
• Adapting to changes in priorities and workflows
• Keeping up-to-date with AI solutions for process improvement

ASSUMPTION: These challenges can be overcome by strong organizational skills, effective communication, and a proactive approach to problem-solving.

📈 Similar Roles Comparison

• Creative Project Manager vs. Creative Operations Manager: While both roles focus on creative project management, the Creative Operations Manager role has a broader scope, including resource management, process improvement, and cross-functional collaboration.
• Industry-specific context: The beauty and wellness industry is a dynamic and growing sector, with a strong focus on digital transformation and online bookings.
• Career path comparison: This role offers opportunities for professional growth and development within a dynamic and innovative company, with potential progression to senior roles within the creative operations team or a related department.

ASSUMPTION: Understanding the differences between similar roles and the industry-specific context can help candidates determine if this role is the right fit for their career goals and aspirations.

📝 Sample Projects

• Managing a large-scale creative campaign, including multiple assets and channels, from brief to delivery
• Implementing a new project management tool and training the team on its use
• Collaborating with external creative studio partners to deliver high-quality assets on time and within budget

ASSUMPTION: These sample projects demonstrate the range of responsibilities and skills required for the Creative Operations Manager role at Treatwell.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and how this role fits within it?
• How does Treatwell support the professional development and growth of its employees?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Treatwell measure the success of this role, and what key performance indicators (KPIs) will I be expected to track?
• What is the work arrangement for this hybrid role, and how flexible is the work schedule?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and your commitment to ensuring a good fit with the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through Treatwell's careers page
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare examples of your previous work, demonstrating your experience with creative project management, operations, or production management.
• Follow up with the Talent Acquisition team one week after submitting your application to confirm receipt and express your interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.