Creative Operations Manager, Device Packaging, Device Packaging Experience

📌 Core Information

🔹 Job Title: Creative Operations Manager, Device Packaging Experience

🔹 Company: Amazon

🔹 Location: San Francisco, California, United States & Sunnyvale, California, United States

🔹 Job Type: On-site

🔹 Category: Operations

🔹 Date Posted: April 29, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing resource forecasts aligned with product roadmaps and program schedules
• Prioritizing projects to meet deadlines while optimizing team workload distribution
• Tracking and analyzing program metrics to guide design and production planning
• Collaborating with internal teams on peak season planning, including resource allocation and budget management
• Overseeing quarterly department-wide budget planning and submission processes

ASSUMPTION: This role requires a unique blend of analytical thinking, resource planning, and operational expertise. The ideal candidate will have a strong understanding of the graphic design, production, and printing process from end-to-end.

📋 Key Responsibilities

✅ Develop resource forecasts aligned with product roadmaps and program schedules

✅ Prioritize projects to meet deadlines while optimizing team workload distribution

✅ Track and analyze program metrics to guide design and production planning

✅ Collaborate with internal teams on peak season planning, including resource allocation and budget management

✅ Oversee quarterly department-wide budget planning and submission processes

✅ Analyze business processes and create resource models to determine staffing needs

✅ Own design studio operations, including scheduling team meetings, coordinating with facilities, maintaining studio and printer supplies

✅ Build and maintain relationships with global vendors, including training coordination and performance monitoring

✅ Coordinate press checks between internal teams and external partners, managing print sample archives

✅ Implement and optimize digital tools, including Digital Asset Management (DAM) and Program Management systems

✅ Establish and improve Standard Operating Procedures (SOPs)

ASSUMPTION: The responsibilities listed above are essential for ensuring operational efficiency and supporting the creative team in producing high-quality device packaging.

🎯 Required Qualifications

Education: Bachelor's degree in a related field (e.g., Business, Operations Management, or a similar discipline)

Experience: 5-10 years of experience in operations, project management, or a related field within the creative industry

Required Skills:

• Proven experience in resource planning and management
• Strong analytical and problem-solving skills
• Excellent project management and organizational skills
• Familiarity with the graphic design, production, and printing process
• Ability to build and maintain relationships with vendors and stakeholders
• Proficiency in using digital tools and software (e.g., Microsoft Office Suite, project management tools)

Preferred Skills:

• Experience with Amazon's internal systems and processes
• Fluency in multiple languages

ASSUMPTION: The required and preferred skills listed above are essential for success in this role. Candidates should have a strong understanding of operations management and experience working in a creative environment.

💰 Compensation & Benefits

Salary Range: $120,000 - $160,000 per year (based on industry standards for a mid-level operations manager in the San Francisco Bay Area)

Benefits:

• Health, dental, and vision insurance
• 401(k) matching
• Paid time off (vacation, sick, and holidays)
• Maternity and paternity leave
• Employee discounts on Amazon products

Working Hours: Full-time (40 hours per week), with some flexibility for occasional overtime or working from home

ASSUMPTION: The salary range provided is an estimate based on industry standards for a mid-level operations manager in the San Francisco Bay Area. Actual compensation may vary based on factors such as experience, skills, and performance.

📌 Applicant Insights

🔍 Company Context

Industry: E-commerce and Retail. Amazon is a multinational technology company that focuses on e-commerce, cloud computing, digital streaming, and artificial intelligence.

Company Size: 10,001+ employees. As a large company, Amazon offers numerous opportunities for career growth and development.

Founded: 1994. Amazon was founded by Jeff Bezos and is headquartered in Seattle, Washington.

Company Description:

• Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking.
• The company is driven by the excitement of building technologies, inventing products, and providing services that change lives.
• Amazon's mission is to be Earth's most customer-centric company.

Company Specialties:

• E-commerce platform
• Cloud computing services (Amazon Web Services)
• Digital streaming (Amazon Prime Video, Amazon Music)
• Artificial intelligence and machine learning
• Device packaging and branding

Company Website: https://www.amazon.com

ASSUMPTION: Amazon's large size and diverse range of products and services offer numerous opportunities for career growth and development within the company.

📊 Role Analysis

Career Level: Mid-level. This role is suitable for candidates with 5-10 years of experience in operations, project management, or a related field within the creative industry.

Reporting Structure: This role reports directly to the Device Packaging Experience (DPX) team lead and works closely with various internal teams, including Packaging Engineering, Asset Management, Program Management, Marketing, and external vendors.

Work Arrangement: On-site, with some flexibility for occasional overtime or working from home.

Growth Opportunities:

• Advancement to senior operations management roles within the DPX team or other departments
• Expansion into related fields, such as project management, program management, or vendor management
• Potential relocation to other Amazon facilities or international offices

ASSUMPTION: This role offers numerous opportunities for career growth and development within Amazon's Device Packaging Experience team and the broader organization.

🌍 Location & Work Environment

Office Type: Corporate office environment with a creative and collaborative work culture.

Office Location(s): San Francisco, California, United States & Sunnyvale, California, United States

Geographic Context:

• The San Francisco Bay Area is a major technology hub with numerous opportunities for professional growth and networking.
• The region offers a diverse range of cultural, recreational, and culinary experiences.
• Both San Francisco and Sunnyvale have a Mediterranean climate with mild winters and warm, dry summers.

Work Schedule: Full-time (40 hours per week), with some flexibility for occasional overtime or working from home.

ASSUMPTION: The work environment at Amazon's San Francisco and Sunnyvale offices is dynamic and collaborative, with a strong focus on innovation and customer-centricity.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with a member of the HR team
• On-site or virtual interview with the hiring manager and team members
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Problem-solving and analytical skills
• Project management and organizational skills
• Understanding of the graphic design, production, and printing process
• Ability to build and maintain relationships with vendors and stakeholders
• Cultural fit and alignment with Amazon's leadership principles

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Be prepared to discuss your experience with resource planning, project management, and vendor management.
• Demonstrate your understanding of Amazon's products, services, and company culture.

ATS Keywords: Resource planning, project management, vendor management, graphic design, production process, operations management, budget management, program metrics, digital tools, Standard Operating Procedures (SOPs)

ASSUMPTION: The application process for this role is competitive, and candidates should tailor their materials and prepare thoroughly to demonstrate their qualifications and fit for the position.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• Project management software (e.g., Asana, Trello, JIRA)
• Digital Asset Management (DAM) systems (e.g., Adobe Experience Manager, Brandfolder)

• Program Management systems (e.g., JIRA, Asana, Smartsheet)

ASSUMPTION: Familiarity with the tools and technologies listed above is preferred but not required. Candidates should be comfortable learning and adapting to new software as needed.

👔 Cultural Fit Considerations

Company Values:

• Customer obsession
• Passion for invention
• Commitment to operational excellence
• Long-term thinking

Work Style:

• Collaborative and team-oriented
• Data-driven and analytical
• Innovative and adaptable
• Customer-focused and results-driven

Self-Assessment Questions:

• How do you prioritize projects and manage workload distribution to meet deadlines?
• Can you provide an example of a time when you analyzed program metrics to inform design and production planning?
• How do you build and maintain relationships with vendors and stakeholders to ensure operational efficiency?

ASSUMPTION: Candidates should assess their fit with Amazon's company values and work style to ensure a successful and fulfilling career at the organization.

⚠️ Potential Challenges

• Managing multiple projects and deadlines simultaneously
• Adapting to changes in product roadmaps and program schedules
• Collaborating effectively with various internal teams and external vendors
• Navigating a large and dynamic organization

ASSUMPTION: The potential challenges listed above require strong project management, communication, and adaptability skills to overcome.

📈 Similar Roles Comparison

• This role is unique to Amazon's Device Packaging Experience team and focuses on operational efficiency within the creative industry.
• Similar roles in other organizations may include Operations Manager, Project Manager, or Program Manager, with a focus on creative production or packaging.
• Career progression in this role may lead to senior operations management roles, project management, program management, or vendor management within Amazon or other organizations.

ASSUMPTION: This role offers unique opportunities for career growth and development within Amazon's Device Packaging Experience team and the broader organization.

📝 Sample Projects

• Developing a resource forecast for a new product launch, including staffing needs, equipment requirements, and budget allocation
• Prioritizing projects to meet tight deadlines while optimizing team workload distribution during peak season
• Analyzing program metrics to identify trends and inform design and production planning for future product cycles

ASSUMPTION: The sample projects listed above are representative of the types of tasks and responsibilities required for success in this role.

❓ Key Questions to Ask During Interview

• Can you describe the team structure and dynamics within the Device Packaging Experience team?
• How does this role collaborate with other internal teams, such as Packaging Engineering, Asset Management, and Marketing?
• What are the key priorities for this role in the first 30, 60, and 90 days?
• How does Amazon support the professional development and growth of its employees?
• What are the most challenging aspects of this role, and how can I best prepare to succeed?

ASSUMPTION: Asking thoughtful and relevant questions during the interview process demonstrates your interest in the role and commitment to success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role.
• Prepare for your interview by researching Amazon's products, services, and company culture.
• Practice common interview questions and brush up on your problem-solving and analytical skills.
• Follow up with the hiring manager or HR representative within one week of your interview to express your continued interest in the position.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.