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CRM Marketing Specialist

Sunday
Full-time
On-site
Bangkok, Krung Thep Maha Nakhon, Thailand
🎯 CRM & Loyalty Marketing

πŸ“Œ Core Information

πŸ”Ή Job Title: CRM Marketing Specialist

πŸ”Ή Company: Sunday

πŸ”Ή Location: Bangkok, Krung Thep Maha Nakhon, Thailand

πŸ”Ή Job Type: Full-Time

πŸ”Ή Category: Marketing

πŸ”Ή Date Posted: July 9, 2025

πŸ”Ή Experience Level: 5-10 years

πŸ”Ή Remote Status: On-site

πŸš€ Job Overview

Key aspects of this role include:

  • Strategic planning and execution of marketing campaigns using CRM and automation tools
  • CRM implementation and management, working closely with the development team
  • Data analysis and segmentation to improve audience engagement and retention
  • Collaboration with cross-functional teams to create personalized customer experiences
  • Continuous improvement of marketing tactics based on metric analysis

ASSUMPTION: This role requires a balance of strategic thinking, technical proficiency, and strong analytical skills. The ideal candidate will have a proven track record in CRM and marketing automation, with experience leading cross-functional teams.

πŸ“‹ Key Responsibilities

βœ… Implement and manage a CRM tool together with the development team

βœ… Design, build, and execute outbound and inbound marketing campaigns using marketing automation tools

βœ… Manage and optimize various communication channels, including Line, Whatsapp, Jolly super app notification, email marketing, SMS, and web push

βœ… Segment audiences, analyze behavior, and improve database quality through data management

βœ… Conduct A/B testing to optimize user experience, conversion rates, and other important campaign metrics

βœ… Collaborate with the marketing team and other squads to ensure campaigns run optimally

βœ… Analyze digital marketing KPIs, develop scorecards, and report on results to management and stakeholders

ASSUMPTION: This role involves a high degree of cross-functional collaboration and requires strong project management skills to balance multiple priorities and stakeholders.

🎯 Required Qualifications

Education: Bachelor's degree in Business Management, Statistics, Marketing, or related fields. A Master's degree would be a plus.

Experience: Minimum 4-5 years of working experience in CRM or Data Management.

Required Skills:

  • Expertise in CRM and marketing automation tools (e.g., Braze, HubSpot, Mailchimp, Salesforce)
  • Strong project management skills
  • Strong analytical skills and data-driven mindset
  • Experience with SQL, MS Access, or other database management tools
  • Excellent communication and collaboration skills

Preferred Skills:

  • Experience with data visualization tools (e.g., Datastudio)
  • Familiarity with insurance industry or InsurTech
  • Fluency in Thai or other local languages

ASSUMPTION: Candidates with experience in B2B and B2C marketing operations, marketing automation, and campaign design are strongly encouraged to apply. Familiarity with the insurance industry or InsurTech would be an asset.

πŸ’° Compensation & Benefits

Salary Range: Based on industry standards for a Marketing Specialist role in Bangkok, the estimated salary range is THB 60,000 - 100,000 per month. Final compensation will depend on the candidate's experience and qualifications.

Benefits:

  • Health insurance
  • Dental insurance
  • Life insurance
  • Retirement plan
  • Performance-based bonuses

Working Hours: Full-time position with standard office hours (Monday - Friday, 9:00 AM - 6:00 PM). Overtime may be required occasionally to meet project deadlines.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications. Benefits are subject to change and may be adjusted based on the company's policies.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Sunday operates in the InsurTech industry, focusing on using artificial intelligence and digital platforms to offer personalized insurance products and services.

Company Size: Sunday is a mid-sized company with 201-500 employees, providing a dynamic and collaborative work environment.

Founded: Sunday was founded in 2017, with a mission to reinvent the entire insurance value chain by offering end-to-end solutions via its partners and proprietary distribution channels.

Company Description:

  • Sunday is a fully-integrated sales and services InsurTech company that uses AI digital platforms to offer personalized insurance products and services.
  • The company aims to reinvent the entire insurance value chain by providing end-to-end solutions via its partners and proprietary distribution channels.
  • Sunday focuses on creating seamless and personalized customer experiences through its innovative use of technology.

Company Specialties:

  • Insurance
  • Finance
  • Insuretech
  • Fintech

Company Website: www.easysunday.com

ASSUMPTION: Sunday's focus on innovation and personalized customer experiences creates an exciting and challenging work environment for marketing professionals.

πŸ“Š Role Analysis

Career Level: This role is suitable for experienced marketing professionals looking to take on a leadership position in CRM and marketing automation. The ideal candidate will have a proven track record in driving customer engagement and retention through data-driven strategies.

Reporting Structure: The CRM Marketing Specialist will report directly to the Marketing Manager and collaborate with cross-functional teams, including the development team, marketing team, and other squads.

Work Arrangement: This is an on-site position, with standard office hours and occasional overtime as needed.

Growth Opportunities:

  • Potential to lead and mentor junior marketing team members
  • Opportunity to expand responsibilities and take on additional channels or projects as the company grows
  • Career advancement opportunities within the marketing department or other areas of the business

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand responsibilities and take on leadership positions as the company continues to grow.

🌍 Location & Work Environment

Office Type: Sunday's office is located in the Silom area of Bangkok, providing a vibrant and dynamic work environment.

Office Location(s): 100/25, North Sathorn Road, Silom, Sathorn Nakorn Tower, 16th floors, Bangkok, Khet Bang Rak 10500, TH

Geographic Context:

  • Bangkok is a bustling metropolis with a diverse culture and rich history
  • The Silom area is known for its vibrant nightlife, shopping, and dining options
  • Sunday's office is conveniently located near public transportation, making it easily accessible

Work Schedule: Standard office hours are Monday - Friday, 9:00 AM - 6:00 PM, with occasional overtime as needed.

ASSUMPTION: Sunday's office location in the heart of Bangkok provides employees with easy access to various amenities and attractions, fostering a dynamic and engaging work environment.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Phone or video screening with the HR department
  • Technical interview with the Marketing Manager
  • Final interview with the Marketing Director
  • Background check and offer extension

Key Assessment Areas:

  • CRM and marketing automation expertise
  • Data analysis and segmentation skills
  • Project management and leadership abilities
  • Communication and collaboration skills
  • Cultural fit and alignment with Sunday's values

Application Tips:

  • Tailor your resume to highlight your CRM and marketing automation experience, as well as any relevant industry or InsurTech experience
  • Prepare for behavioral interview questions that focus on your problem-solving skills, leadership abilities, and data-driven mindset
  • Demonstrate your understanding of Sunday's business model and how your skills and experience align with the company's mission and values

ATS Keywords: CRM, marketing automation, data management, project management, A/B testing, customer engagement, retention, campaign design, problem-solving, innovation

ASSUMPTION: Sunday's interview process is designed to assess candidates' technical skills, leadership abilities, and cultural fit. Successful candidates will demonstrate a strong understanding of CRM and marketing automation, as well as a data-driven mindset and strategic approach to problem-solving.

πŸ› οΈ Tools & Technologies

  • CRM tools: Braze, HubSpot, Mailchimp, Salesforce
  • Database management tools: SQL, MS Access
  • Marketing automation tools: Braze, HubSpot, Mailchimp
  • Data visualization tools: Datastudio

ASSUMPTION: The ideal candidate will have experience with CRM and marketing automation tools, as well as familiarity with database management and data visualization tools.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Innovation
  • Customer-centricity
  • Collaboration
  • Integrity
  • Accountability

Work Style:

  • Dynamic and fast-paced environment
  • Strong focus on collaboration and cross-functional teamwork
  • Data-driven decision-making and continuous improvement
  • Opportunity for growth and professional development

Self-Assessment Questions:

  • Do you thrive in dynamic and fast-paced environments?
  • Are you comfortable working collaboratively with cross-functional teams?
  • Do you have a data-driven mindset and a strong desire to continuously improve?
  • Are you eager to learn and grow professionally in a rapidly evolving industry?

ASSUMPTION: Sunday's company culture is characterized by innovation, collaboration, and a strong focus on customer-centricity. Successful candidates will demonstrate a strong alignment with these values and a willingness to embrace a dynamic and fast-paced work environment.

⚠️ Potential Challenges

  • Balancing multiple priorities and stakeholders in a fast-paced environment
  • Keeping up with the latest trends and best practices in CRM and marketing automation
  • Managing a high volume of data and ensuring data quality and accuracy
  • Occasional overtime to meet project deadlines

ASSUMPTION: The CRM Marketing Specialist role presents unique challenges and opportunities for growth. Successful candidates will be able to balance multiple priorities, adapt to a fast-paced environment, and continuously learn and improve their skills.

πŸ“ˆ Similar Roles Comparison

  • Unlike traditional marketing roles, this position focuses heavily on CRM and marketing automation, requiring a strong technical skill set
  • Sunday's focus on innovation and personalized customer experiences sets it apart from more traditional insurance companies
  • This role offers significant growth potential, with opportunities to expand responsibilities and take on leadership positions as the company grows

ASSUMPTION: The CRM Marketing Specialist role at Sunday is unique in its focus on CRM and marketing automation, providing a challenging and rewarding opportunity for experienced marketing professionals.

πŸ“ Sample Projects

  • Implementing a new CRM tool and managing the integration with existing systems
  • Designing and executing a multi-channel marketing campaign to improve customer engagement and retention
  • Conducting A/B testing to optimize user experience and conversion rates for a new product launch

ASSUMPTION: The CRM Marketing Specialist will have the opportunity to work on a variety of projects that drive customer engagement, retention, and business growth. These projects will require a strong technical skill set, data-driven mindset, and strategic approach to problem-solving.

❓ Key Questions to Ask During Interview

  • Can you describe the current CRM landscape at Sunday and how this role will contribute to its evolution?
  • How does Sunday approach collaboration and cross-functional teamwork, and how will this role fit into that structure?
  • What are the most significant challenges facing the marketing department in the next 12 months, and how can this role help address them?
  • How does Sunday support the professional development and growth of its employees, particularly in the marketing department?
  • What are the key performance indicators (KPIs) for this role, and how will success be measured?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates a strong interest in the role and a commitment to understanding the company's goals and priorities.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Tailor your resume to highlight your CRM and marketing automation experience, as well as any relevant industry or InsurTech experience
  • Prepare a cover letter that demonstrates your understanding of Sunday's business model and how your skills and experience align with the company's mission and values
  • If applicable, prepare examples of your work that showcase your CRM and marketing automation skills, as well as your ability to drive customer engagement and retention
  • Follow up with the HR department one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.