📌 Core Information
🔹 Job Title: Customer Account Management Partner
🔹 Company: Kyndryl
🔹 Location: Courbevoie, Hauts-de-Seine, France
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 5, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: Hybrid (On-site and Remote)
🚀 Job Overview
Key aspects of this role include:
- Driving proactive account growth and minimizing erosion in renewals
- Developing and executing cutting-edge account strategies
- Building trusted relationships with top-level executives
- Identifying and qualifying new opportunities
- Collaborating with sales team members for seamless account management
ASSUMPTION: This role requires a strategic mindset, strong communication skills, and a deep understanding of business and technology trends.
📋 Key Responsibilities
✅ Lead one or more Portfolio or Strategic accounts, driving growth and retention
✅ Generate new opportunities and expand existing work into larger scopes and new capabilities
✅ Build a strong go-to-market pipeline with partners to pursue and conquer new deals
✅ Own the account P&L, ensuring customer satisfaction and maintaining a stellar reputation
✅ Collaborate with other sales team members to execute the account management process flawlessly
ASSUMPTION: This role involves a high degree of autonomy and requires strong self-management skills.
🎯 Required Qualifications
Education: Bachelor's degree required, Master's degree preferred
Experience: 5+ years managing account P&L, 5-10 years of comprehensive oversight of the entire sales process, 5+ years of proven track record selling Hyper-scaler services
Required Skills:
- Fluency in French, both written and spoken
- Extensive knowledge of business and technology trends, along with industry best practices
- Ability to drive revenue growth, manage costs, ensure profitability, and identify trends and risks
- Approachable and empathetic in fostering strong customer relationships
- Ability to work collaboratively in a team environment
Preferred Skills:
- Sales experience in technical solutions
ASSUMPTION: Candidates should have a proven track record in driving revenue growth and managing accounts, with a strong understanding of the IT services industry.
💰 Compensation & Benefits
Salary Range: €70,000 - €90,000 per year (Estimated, based on industry standards for similar roles in France)
Benefits:
- Parental Bonding Program
- Comprehensive Medical Care
- Employee Assistance Program
- Flexible Working Pattern
- Modern Workspace
- Learning Opportunities
- Career Growth
- Various Discounts
- Pension Fund and Life Insurance
- Referral Bonus Program
- Generous Vacation
- Global Travel and Group Life Insurance
Working Hours: 40 hours per week, with flexible working patterns
ASSUMPTION: The salary range is estimated based on industry standards for similar roles in France. Actual compensation may vary based on experience and performance.
📌 Applicant Insights
🔍 Company Context
Industry: Kyndryl operates in the IT Services and IT Consulting industry, focusing on designing, building, managing, and modernizing mission-critical technology systems.
Company Size: Kyndryl is a large company with over 10,000 employees, providing ample opportunities for collaboration and growth.
Founded: Kyndryl was founded in 2021, making it a relatively new company with a strong focus on innovation and progress.
Company Description:
- Kyndryl is a focused, independent company that builds on its foundation of excellence by creating systems in new ways.
- The company thinks holistically about the health of vital technology ecosystems and has the world’s best talent to design, run, and manage the most advanced and reliable technology infrastructure each day.
- Kyndryl serves 75 of the Fortune 100 and has 90,000 highly skilled employees around the world.
Company Specialties:
- Cloud Services for public cloud and private cloud
- Enterprise Data Services
- Security & Resiliency Services
- Enterprise Infrastructure Services
- Digital Workplace Services
- Infrastructure Management for Applications
Company Website: kyndryl.com
ASSUMPTION: Kyndryl's focus on innovation and progress creates an environment where employees can grow and thrive.
📊 Role Analysis
Career Level: This role is at the mid-career level, requiring a significant amount of experience and expertise in account management and sales.
Reporting Structure: The Customer Account Management Partner reports directly to the Sales Director or similar role.
Work Arrangement: This role is hybrid, with a mix of on-site and remote work.
Growth Opportunities:
- After two years, employees may explore career growth opportunities within the company.
- Kyndryl offers various learning opportunities, including certifications in Microsoft, Google, Amazon, and other platforms.
ASSUMPTION: The hybrid work arrangement provides flexibility and work-life balance, while the growth opportunities encourage professional development.
🌍 Location & Work Environment
Office Type: Kyndryl's office in Courbevoie, France, is a modern, open-space environment.
Office Location(s): Kyndryl's headquarters are in New York City, New York, US, with offices worldwide, including Courbevoie, France.
Geographic Context:
- Courbevoie is a suburb of Paris, France, located on the northwest side of the city.
- The office is easily accessible by public transportation, with nearby train and metro stations.
- The area offers a mix of urban and suburban living, with plenty of amenities nearby.
Work Schedule: The work schedule is typically Monday to Friday, with flexible working patterns.
ASSUMPTION: The modern work environment and flexible work schedule contribute to a positive work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screening
- In-person or virtual interview with the hiring manager
- Final interview with the sales director or similar role
Key Assessment Areas:
- Sales skills and experience
- Customer relationship management
- Business acumen and industry knowledge
- Communication and presentation skills
Application Tips:
- Tailor your resume to highlight your account management and sales experience, as well as your understanding of the IT services industry.
- Prepare examples of your ability to drive revenue growth and manage accounts.
- Demonstrate your familiarity with Kyndryl's services and industry trends.
ATS Keywords: Account Management, P&L Management, Sales Process Oversight, Hyper-scaler Services, Revenue Growth, Customer Relationships, Team Collaboration, Business Trends, Technology Trends, Industry Best Practices, Cost Management, Profitability, Risk Identification, Empathy, Approachability
ASSUMPTION: The interview process focuses on assessing the candidate's sales skills, industry knowledge, and cultural fit.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot)
- Project management tools (e.g., Asana, Trello)
- Communication and collaboration tools (e.g., Microsoft Teams, Slack)
ASSUMPTION: The tools and technologies used in this role are standard for the IT services industry and may vary depending on the specific needs of the client.
👔 Cultural Fit Considerations
Company Values:
- Customer-centric
- Inclusive
- Innovative
- Collaborative
- Accountable
Work Style:
- Results-driven
- Adaptable
- Proactive
- Team-oriented
- Customer-focused
Self-Assessment Questions:
- Do you have a proven track record of driving revenue growth and managing accounts?
- Are you comfortable working in a hybrid environment and collaborating with remote team members?
- Do you thrive in a customer-centric and innovative work environment?
ASSUMPTION: Kyndryl values a diverse and inclusive work environment, with a strong focus on customer-centricity and innovation.
⚠️ Potential Challenges
- Managing multiple accounts simultaneously may require strong organizational skills and time management.
- Dealing with client pushback or resistance to change may be challenging.
- Keeping up with industry trends and best practices may require continuous learning and adaptation.
- Working in a hybrid environment may present unique communication and collaboration challenges.
ASSUMPTION: These challenges can be overcome with strong communication skills, adaptability, and a customer-centric mindset.
📈 Similar Roles Comparison
- This role is similar to an Account Executive or Account Manager position in the IT services industry.
- However, the focus on driving proactive account growth and minimizing erosion in renewals sets it apart from similar roles.
- Career progression in this role may lead to a Sales Director or similar position.
ASSUMPTION: This role offers unique opportunities for growth and development within the IT services industry.
📝 Sample Projects
- Developing a comprehensive account strategy for a strategic client, including new offerings and opportunities for growth.
- Managing a portfolio of accounts, driving revenue growth, and minimizing erosion in renewals.
- Collaborating with partners to pursue and conquer new deals, expanding existing work into larger scopes and new capabilities.
ASSUMPTION: These sample projects demonstrate the strategic and collaborative nature of the role, as well as the focus on driving revenue growth and customer success.
❓ Key Questions to Ask During Interview
- What are the key priorities for this role in the first 90 days?
- How does this role fit into the overall sales strategy for the company?
- What opportunities are there for professional development and growth within the company?
- How does the company support work-life balance for its employees?
- What is the company's approach to diversity, equity, and inclusion?
ASSUMPTION: These questions demonstrate the candidate's interest in the role, the company, and its culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume to highlight your account management and sales experience, as well as your understanding of the IT services industry.
- Prepare a cover letter explaining your interest in the role and the company.
- Prepare examples of your ability to drive revenue growth and manage accounts.
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
