Customer Growth Specialist

📌 Core Information

🔹 Job Title: Customer Growth Specialist

🔹 Company: Uscreen

🔹 Location: Remote

🔹 Job Type: Other (Customer Success/Business Consulting)

🔹 Category: Software Development

🔹 Date Posted: 2025-06-17

🔹 Experience Level: 2-5 years

🔹 Remote Status: Remote OK (Global)

🚀 Job Overview

Key aspects of this role include:

• Strategic business coaching and advising for video creators and entrepreneurs
• Cross-functional collaboration with Success, Sales, and Product teams to deliver high-value customer experiences
• Developing and refining playbooks and frameworks for scalable strategic support
• Guiding customers in applying Uscreen's tools to achieve real business outcomes
• Thinking like a coach, not a rep, to help customers make confident business decisions

ASSUMPTION: This role requires a strong understanding of the challenges and opportunities faced by creators, particularly in marketing and monetization. Previous experience in customer success, business consulting, coaching, or digital marketing is highly desirable.

📋 Key Responsibilities

✅ Guide new and existing customers through key business decisions such as pricing, packaging, positioning, and funnel development

✅ Lead strategic check-ins via 1:1 calls and asynchronous support to help customers move forward confidently

✅ Identify growth roadblocks and offer clear, actionable suggestions grounded in business best practices

✅ Collaborate with Success, Sales, and Product teams to deliver coordinated and impactful customer experiences

✅ Develop and refine playbooks and frameworks to make strategic support more scalable

✅ Guide customers in applying Uscreen’s tools to achieve real business outcomes such as growing revenue, improving retention, and expanding their audience

ASSUMPTION: This role requires strong communication skills, the ability to think strategically, and a keen eye for marketing, monetization, or audience-building opportunities.

🎯 Required Qualifications

Education: Not specified (Assumed: Bachelor's degree or equivalent experience)

Experience: 3-5 years in customer success, business consulting, coaching, or digital marketing

Required Skills:

• Comfortable advising creators, solopreneurs, or small teams on how to grow their online businesses
• Skilled at communicating complex ideas clearly and simply
• Experience running live customer-facing sessions (Zoom calls, webinars, strategy workshops, etc.)
• A strong sense of ownership, organization, and follow-through

Preferred Skills:

• Experience as a creator, coach, or small business owner
• Experience working with video creators, online educators, or subscription-based businesses
• Familiarity with platforms like ConvertKit, YouTube, Squarespace, Kajabi, or Instagram
• Understanding of how to structure funnels and CTAs, or how to increase audience engagement and retention

ASSUMPTION: While not explicitly stated, a bachelor's degree or equivalent experience is assumed. The role requires a strong understanding of business best practices and the ability to apply them to help creators grow their businesses.

💰 Compensation & Benefits

Salary Range: $60,000 - $90,000 per year (Based on industry standards for a Customer Success/Business Consulting role with 3-5 years of experience)

Benefits:

• Unlimited PTO
• Remote, global team
• Paid parental leave
• Competitive medical, dental, and vision benefits
• Technology and home office stipend
• Coworking space stipend
• Annual learning stipend

Working Hours: Full-time (40 hours per week, with flexible hours and unlimited PTO)

ASSUMPTION: The salary range is estimated based on industry standards for a Customer Success/Business Consulting role with 3-5 years of experience. Uscreen offers a competitive benefits package designed to support employee well-being and productivity.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, specifically focused on video creators and entrepreneurs

Company Size: 51-200 employees (Small to mid-sized company, offering a collaborative and agile work environment)

Founded: 2014 (Founded and bootstrapped, with a strong focus on creator success and sustainability)

Company Description:

• All-in-one membership platform designed for video creators
• Enables creators to build paid memberships with on-demand video libraries, live streaming, and community spaces
• Trusted by over 11,000 video creators, helping them earn over $150 million each year and reach over 9.7 million end-users

Company Specialties:

• Video on Demand
• Video Hosting
• Video Streaming
• Video Monetization
• Subscription Membership
• Creator Economy
• Live Streaming
• Ecommerce
• Content Commerce
• YouTube and Mobile App

Company Website: uscreen.tv

ASSUMPTION: Uscreen is a fast-growing, bootstrapped company with a strong focus on supporting video creators and entrepreneurs. They offer a competitive benefits package and a remote, global work environment.

📊 Role Analysis

Career Level: Mid-level (3-5 years of experience required)

Reporting Structure: Reports directly to the Services team, collaborating cross-functionally with Success, Sales, and Product teams

Work Arrangement: Remote OK (Global), with a flexible work schedule and unlimited PTO

Growth Opportunities:

• Potential career progression into management or senior roles within the Services team
• Opportunities to develop and refine playbooks and frameworks for scalable strategic support
• Chance to work directly with a portfolio of creators, helping them grow and scale their businesses

ASSUMPTION: This role offers significant growth opportunities, both in terms of career progression and the impact the role can have on the success of Uscreen's customers.

🌍 Location & Work Environment

Office Type: Remote (No physical office)

Office Location(s): Not applicable (Remote work environment)

Geographic Context:

• Remote work environment, allowing for a global talent pool
• Opportunity to work with a diverse range of creators from various backgrounds and locations
• Flexible work schedule, with unlimited PTO

Work Schedule: Full-time (40 hours per week), with a flexible work schedule and unlimited PTO

ASSUMPTION: The remote work environment offers a high degree of flexibility and the opportunity to work with a diverse range of creators from various backgrounds and locations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• Behavioral and situational interview with the Services team
• Final interview with the CEO or another senior leader
• Background check and offer extension

Key Assessment Areas:

• Problem-solving skills and ability to think strategically
• Communication skills and ability to clearly and simply explain complex ideas
• Understanding of business best practices and ability to apply them to help creators grow their businesses
• Cultural fit and alignment with Uscreen's values and mission

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills
• Be prepared to discuss specific examples of how you've helped creators or small businesses grow and succeed
• Demonstrate your understanding of Uscreen's platform and how you can leverage it to help creators achieve their goals

ATS Keywords: Customer Success, Business Consulting, Coaching, Digital Marketing, Communication, Live Sessions, Marketing, Monetization, Audience Building, Ownership, Organization, Follow-Through

ASSUMPTION: The application process for this role is likely to be competitive, with a strong focus on assessing the candidate's problem-solving skills, communication skills, and understanding of business best practices.

🛠️ Tools & Technologies

• Uscreen's all-in-one membership platform (video hosting, live streaming, community spaces, etc.)
• Zoom or other video conferencing tools for live customer-facing sessions
• Project management and collaboration tools (e.g., Asana, Trello, Slack)
• Customer relationship management (CRM) software (e.g., HubSpot, Salesforce)

ASSUMPTION: The specific tools and technologies used by Uscreen may evolve over time, but the role will always require a strong understanding of the company's all-in-one membership platform and how to leverage it to help creators achieve their goals.

👔 Cultural Fit Considerations

Company Values:

• Creator-first mindset
• Transparency and open communication
• Continuous learning and improvement
• Collaboration and teamwork
• Accountability and ownership

Work Style:

• Remote and global team, with a flexible work schedule
• Strong focus on results and outcomes, rather than hours worked
• Collaborative and agile work environment
• Opportunities for professional growth and development

Self-Assessment Questions:

• Do you have a strong understanding of the challenges and opportunities faced by creators, particularly in marketing and monetization?
• Are you comfortable advising creators, solopreneurs, or small teams on how to grow their online businesses?
• Do you have a sharp eye for marketing, monetization, or audience-building opportunities, and can you communicate complex ideas clearly and simply?
• Are you a self-starter with a strong sense of ownership, organization, and follow-through?

ASSUMPTION: Uscreen values a creator-first mindset, transparency, open communication, continuous learning, collaboration, and accountability. Candidates should be comfortable working remotely and collaborating with a global team, with a strong focus on results and outcomes.

⚠️ Potential Challenges

• Working with a diverse range of creators with varying levels of experience and expertise
• Balancing strategic support and guidance with the need to allow creators to make their own decisions
• Keeping up with the latest trends and best practices in the creator economy
• Managing a high volume of customer interactions and ensuring that each creator receives personalized and effective support

ASSUMPTION: This role may present challenges in terms of balancing strategic support with creator autonomy, staying up-to-date with industry trends, and managing a high volume of customer interactions.

📈 Similar Roles Comparison

• Unlike traditional customer success roles, this position requires a strong understanding of business best practices and the ability to apply them to help creators grow their businesses
• This role is unique in its focus on strategic business coaching and advising for video creators and entrepreneurs
• Career progression opportunities may include management or senior roles within the Services team

ASSUMPTION: This role is unique in its focus on strategic business coaching and advising for video creators and entrepreneurs, requiring a strong understanding of business best practices and the ability to apply them to help creators grow their businesses.

📝 Sample Projects

• Developing a playbook for onboarding new creators and helping them achieve their first 100 paying subscribers
• Creating a framework for identifying and addressing growth roadblocks for established creators
• Conducting a market analysis to identify trends and opportunities in the creator economy and develop targeted strategies to help creators capitalize on them

ASSUMPTION: Sample projects for this role may include developing playbooks and frameworks for strategic support, conducting market analyses, and creating targeted strategies to help creators grow their businesses.

❓ Key Questions to Ask During Interview

• Can you describe the typical customer journey for a creator using Uscreen's platform, and how this role fits into that journey?
• How does Uscreen measure the success of this role, and what key performance indicators (KPIs) will I be expected to track and optimize?
• Can you provide examples of how previous Customer Growth Specialists have helped creators achieve their business goals, and what strategies have been most effective?
• How does Uscreen support the professional development and growth of its employees, particularly in this role?
• What is the typical work schedule and time commitment for this role, and how does Uscreen support work-life balance for its employees?

ASSUMPTION: Key questions to ask during the interview for this role may include inquiries about the customer journey, success metrics, previous strategies, professional development, and work-life balance.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills, with a focus on your ability to help creators grow their businesses
• Prepare for behavioral and situational interview questions that assess your problem-solving skills, communication skills, and understanding of business best practices
• Research Uscreen's platform and be prepared to discuss how you can leverage it to help creators achieve their goals
• Follow up with the hiring manager one week after submitting your application, if you have not heard back

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.