Customer Marketing and Global Events Manager (12months FTC)

📌 Core Information

🔹 Job Title: Customer Marketing and Global Events Manager (12 months FTC)

🔹 Company: Fenergo

🔹 Location: Dublin, Ireland

🔹 Job Type: Contract

🔹 Category: Marketing

🔹 Date Posted: June 3, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site (with international travel)

🚀 Job Overview

Key aspects of this role include:

• Leading global customer marketing programs to enhance engagement and loyalty
• Executing large-scale international events to drive retention, advocacy, and pipeline growth
• Collaborating with cross-functional teams to align marketing efforts with business objectives
• Managing event lifecycle, from planning and logistics to post-event analysis
• Championing the voice of the customer internally to influence product and strategy decisions

ASSUMPTION: This role requires a strategic and hands-on marketer with experience in B2B SaaS, preferably within the financial services or RegTech sector. The ideal candidate will have a proven track record in event management and customer marketing.

📋 Key Responsibilities

✅ Drive key engagement campaigns for customers, such as virtual working groups, annual client council events, and newsletters

✅ Track, measure, and report on program performance and customer marketing KPIs, such as CSAT, engagement, and retention

✅ Collaborate with Sales to leverage advocates and reference accounts in the sales cycle

✅ Work with the PR and Communications team on customer advocacy programs, including case studies, testimonials, reviews, references, and customer awards

✅ Plan and execute large-scale conference, business, and customer events, managing the entire event lifecycle

✅ Partner with regional sales, marketing, and product teams to identify event objectives and key performance indicators

✅ Lead event agency relationships and vendor management, ensuring consistent brand execution and value

✅ Collaborate with the demand generation team to drive event registrations, lead capture, and ROI reporting

✅ Act as the on-site lead for major global events, overseeing operations and ensuring an excellent attendee experience

✅ Track event performance, deliver post-event reports, and make data-driven recommendations for continuous improvement

ASSUMPTION: This role requires strong project management skills, as well as the ability to manage multiple complex initiatives simultaneously.

🎯 Required Qualifications

Education: Bachelor’s degree in Marketing, Communications, Business, or a related field

Experience: 5+ years of experience in B2B event marketing or event management, ideally within fintech, SaaS, or financial services

Required Skills:

• Proven success managing large-scale international events and delivering measurable business results
• Strong understanding of event technology platforms and CRM/marketing automation systems (e.g., Salesforce, Marketo, ON24)
• Excellent project management skills
• Outstanding communication, stakeholder management, and vendor negotiation skills
• Data-driven mindset with experience analyzing marketing performance metrics
• Willingness to travel internationally (approx. 10-20%)

Preferred Skills:

• Experience in the financial services or RegTech sector
• Fluency in additional languages

ASSUMPTION: Candidates with experience in customer marketing, event management, or related fields within the financial services or SaaS industries are strongly encouraged to apply.

💰 Compensation & Benefits

Salary Range: €60,000 - €80,000 per annum (pro-rated for 12-month contract)

Benefits:

• Competitive benefits package
• Opportunities for professional development and growth
• Dynamic and collaborative work environment

Working Hours: Full-time (37.5 hours per week), with flexibility for international travel

ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Dublin. Benefits may vary depending on the candidate's location and employment status.

📌 Applicant Insights

🔍 Company Context

Industry: Financial Services

Company Size: Medium (501-1,000 employees)

Founded: 2009

Company Description:

• Fenergo develops leading SaaS financial technology solutions to improve client lifecycle management (CLM) and support regulatory compliance
• Connects financial institutions with their customers to transform the overall experience and relationship
• Helps firms feel safe by continuously monitoring risks and ensuring regulatory compliance
• Enables operational efficiency and digital transformation to drive value creation

Company Specialties:

• Client Onboarding software
• Legal entity data management
• Customer Due Diligence (CDD) and Know Your Customer (KYC)
• Product Onboarding
• FATCA and Ongoing Due Diligence (ODD) solutions

Company Website: http://www.fenergo.com

ASSUMPTION: Fenergo is a well-established company in the financial services industry, with a strong focus on regulatory compliance and client lifecycle management.

📊 Role Analysis

Career Level: Mid-level to senior

Reporting Structure: This role reports directly to the Head of Marketing

Work Arrangement: On-site, with international travel required (approx. 10-20%)

Growth Opportunities:

• Potential for career progression within the marketing department
• Opportunities to work on high-impact projects and events
• Chance to gain experience in a dynamic and growing industry

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to make a real impact on the company's marketing efforts.

🌍 Location & Work Environment

Office Type: Modern, collaborative workspace

Office Location(s): Dublin, Ireland

Geographic Context:

• Dublin is the capital and largest city of Ireland, with a vibrant tech and financial services industry
• The city offers a high quality of life, with a rich cultural scene, historic sites, and beautiful countryside nearby
• Dublin is well-connected by public transportation, with easy access to international airports

Work Schedule: Full-time, with flexibility for international travel

ASSUMPTION: Dublin offers a dynamic and multicultural work environment, with a strong focus on innovation and technology.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video call interview with the HR team
• In-depth interview with the hiring manager and relevant team members
• Final interview with the Head of Marketing

Key Assessment Areas:

• Event management and planning skills
• Customer marketing experience and strategies
• Data-driven mindset and analytical skills
• Communication and stakeholder management abilities
• Cultural fit and alignment with company values

Application Tips:

• Highlight relevant event management and customer marketing experience in your resume
• Tailor your cover letter to demonstrate your understanding of Fenergo's business and the role's requirements
• Prepare examples of successful events you've managed and customer marketing campaigns you've executed

ATS Keywords: Customer Marketing, Event Management, B2B Marketing, Project Management, Stakeholder Management, Vendor Negotiation, Data Analysis, CRM Systems, Marketing Automation, Event Technology, Communication Skills, Performance Metrics, International Travel, Campaign Management, Brand Execution, Lead Generation

ASSUMPTION: Fenergo's application process is designed to assess candidates' skills and cultural fit, with a focus on relevant experience and strategic thinking.

🛠️ Tools & Technologies

• Event technology platforms (e.g., Cvent, Eventbrite)
• CRM and marketing automation systems (e.g., Salesforce, Marketo, ON24)
• Project management tools (e.g., Asana, Trello)
• Data analysis and reporting tools (e.g., Excel, Google Analytics)

ASSUMPTION: Familiarity with these tools is not required, but candidates with experience using them may have an advantage.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric
• Innovative
• Collaborative
• Accountable
• Respectful

Work Style:

• Dynamic and fast-paced
• Collaborative and team-oriented
• Data-driven and results-focused
• Adaptable and resilient

Self-Assessment Questions:

• How do you embody Fenergo's customer-centric value in your work?
• Describe a time when you had to adapt to a significant change in your event planning process
• How do you ensure that your work aligns with the company's collaborative and respectful values?

ASSUMPTION: Fenergo values candidates who demonstrate a strong cultural fit, with a customer-centric mindset and a collaborative work style.

⚠️ Potential Challenges

• Managing multiple complex initiatives simultaneously
• Balancing international travel requirements with work-life balance
• Adapting to a dynamic and fast-paced work environment
• Meeting the high expectations of a global financial services company

ASSUMPTION: These challenges can be overcome by strong project management skills, effective time management, and a resilient work style.

📈 Similar Roles Comparison

• Unlike traditional event management roles, this position requires a strong focus on customer marketing and advocacy
• Fenergo's role is more strategic and data-driven than many event management positions, with a focus on measurable business results
• Career progression opportunities may vary depending on the company's growth and the candidate's performance

ASSUMPTION: This role offers a unique blend of event management and customer marketing responsibilities, with a strong focus on strategic thinking and data-driven decision-making.

📝 Sample Projects

• Planning and executing a global customer conference with over 500 attendees
• Developing and implementing a customer advocacy program that increases customer retention by 20%
• Managing a team of event vendors to ensure consistent brand execution and value

ASSUMPTION: These sample projects demonstrate the strategic and hands-on nature of the role, with a focus on driving measurable business results.

❓ Key Questions to Ask During Interview

• How does this role fit into the company's overall marketing strategy?
• What are the most significant challenges facing the event management team in the next 12 months?
• How does Fenergo support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?
• How does Fenergo ensure a positive work-life balance for its employees?

ASSUMPTION: These questions demonstrate a candidate's interest in the role and their ability to think strategically about the company's marketing efforts.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight your relevant event management and customer marketing experience
• Write a cover letter that demonstrates your understanding of Fenergo's business and the role's requirements
• Prepare examples of successful events you've managed and customer marketing campaigns you've executed
• Follow up with the HR team one week after submitting your application to express your interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.