Customer Marketing and Global Events Senior Specialist

📌 Core Information

🔹 Job Title: Customer Marketing and Global Events Senior Specialist

🔹 Company: Fenergo

🔹 Location: Dublin, Dublin, Ireland

🔹 Job Type: Hybrid (On-site)

🔹 Category: Marketing

🔹 Date Posted: June 3, 2025

🔹 Experience Level: Entry-level (0-2 years)

🔹 Remote Status: On-site (with remote flexibility)

🚀 Job Overview

Key aspects of this role include:

• Supporting the planning and execution of marketing programs that engage existing clients and bring the Fenergo brand to life through global events.
• Gaining hands-on experience in customer marketing and event coordination while contributing to high-impact projects.
• Working closely with cross-functional teams to ensure alignment and consistent branding across all customer touchpoints.
• Managing multiple projects and deadlines in a fast-paced environment, with a focus on attention to detail and excellent communication skills.

ASSUMPTION: This role is ideal for an early-career marketing professional seeking to grow within a global marketing team and gain experience in customer marketing and event coordination.

📋 Key Responsibilities

✅ Customer Marketing Support:

• Assist in the creation and distribution of customer newsletters, email campaigns, and product adoption communications.
• Help coordinate customer success stories, including gathering quotes, organizing interviews, and assisting with content creation.
• Support customer feedback initiatives (e.g., NPS surveys, polls, interviews) and maintain customer advocacy and reference program records.

✅ Global Events Execution:

• Provide logistical and administrative support for global events—virtual, in-person, and hybrid.
• Help manage event registration, attendee communications, and pre/post-event follow-ups.
• Coordinate with vendors and internal teams on event materials, booth items, and shipping.
• Assist in preparing briefing documents for speakers, executives, and sales teams attending events.
• Track and manage event-related data including lead capture, attendance, and feedback.

✅ Cross-Functional Collaboration:

• Work closely with Sales, Customer Success, Product Marketing, and Content teams to ensure alignment and execution of campaigns.
• Help ensure consistent branding and messaging across all customer touchpoints.

ASSUMPTION: The role requires strong organizational skills, attention to detail, and excellent communication abilities to manage multiple projects and deadlines effectively.

🎯 Required Qualifications

Education: Bachelor's degree in Marketing, Business, or a related field (or equivalent experience).

Experience: 1-2 years of marketing experience (including internships), ideally in B2B, SaaS, or technology environments.

Required Skills:

• Strong organizational and project management skills with great attention to detail.
• Comfortable working with marketing tools like Marketo, Salesforce, Excel, PowerPoint, or similar platforms.
• Excellent verbal and written communication skills.
• Ability to manage multiple projects and deadlines in a fast-paced environment.
• Eagerness to learn, collaborate, and take initiative.

Preferred Skills:

• Experience supporting webinars or digital events using platforms like ON24, Teams.
• Familiarity with survey tools (e.g., SurveyMonkey).
• Exposure to the financial services or SaaS industry.

ASSUMPTION: While not explicitly stated, proficiency in the English language is assumed for this role due to the nature of the responsibilities and the global nature of the company.

💰 Compensation & Benefits

Salary Range: €35,000 - €45,000 per annum (AI-estimated, based on market research for entry-level marketing roles in Dublin's financial services sector).

Benefits:

• Health insurance and pension plan.
• Flexible working hours and remote work options.
• Professional development opportunities and training.
• Employee referral program.

Working Hours: Full-time (37.5 hours per week), with flexibility for remote work and hybrid arrangements.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's skills, experience, and the company's final assessment.

📌 Applicant Insights

🔍 Company Context

Industry: Fenergo operates in the financial services sector, specializing in client lifecycle management (CLM) and regulatory compliance solutions for financial institutions worldwide.

Company Size: Fenergo is a mid-sized company with approximately 650 employees globally, providing a supportive and collaborative work environment for employees.

Founded: Fenergo was founded in 2009 and has since grown to become a leading provider of SaaS financial technology solutions.

Company Description:

• Fenergo develops leading SaaS financial technology solutions to improve client lifecycle management (CLM) and support regulatory compliance.
• The company connects financial institutions with their customers to transform the overall experience and relationship, enabling operational efficiency and digital transformation.
• Fenergo's technology helps financial institutions to transform the end-to-client onboarding and lifecycle experience, continuously monitor risks, and ensure regulatory compliance across various frameworks.

Company Specialties:

• Client Onboarding software
• Legal entity data management
• Customer Due Diligence (CDD) and Know Your Customer (KYC) solutions
• Product Onboarding
• FATCA and Ongoing Due Diligence (ODD) solutions

Company Website: www.fenergo.com

ASSUMPTION: Fenergo's focus on client lifecycle management and regulatory compliance makes it an attractive employer for marketing professionals interested in the financial services sector.

📊 Role Analysis

Career Level: This role is an entry-level position within the marketing department, offering opportunities for growth and development within the global marketing team.

Reporting Structure: The Senior Specialist will report directly to the Global Events and Customer Marketing Manager and collaborate closely with cross-functional teams, including Sales, Customer Success, Product Marketing, and Content.

Work Arrangement: The role is hybrid, with a mix of on-site and remote work, offering flexibility for employees to balance their work-life responsibilities.

Growth Opportunities:

• Gain experience in customer marketing and event coordination, contributing to high-impact projects.
• Develop skills in project management, cross-functional collaboration, and event execution.
• Advance within the global marketing team as the role evolves and new opportunities arise.

ASSUMPTION: This role provides an excellent starting point for an early-career marketing professional seeking to grow within a global marketing team and gain experience in customer marketing and event coordination.

🌍 Location & Work Environment

Office Type: Fenergo's Dublin office is a modern, collaborative workspace that fosters innovation and teamwork.

Office Location(s): Castleforbes House, Mayor Street, Dublin 1, Dublin, Ireland

Geographic Context:

• Dublin is the capital and largest city of Ireland, offering a vibrant cultural scene, historic landmarks, and a high quality of life.
• The city is home to a thriving tech industry and a strong financial services sector, providing ample opportunities for professional growth and development.
• Dublin's central location in Europe makes it an ideal hub for global events and collaboration with international teams.

Work Schedule: The role follows a standard workweek, with flexible hours and remote work options available to accommodate employees' needs.

ASSUMPTION: Fenergo's Dublin office provides a supportive and collaborative work environment, with opportunities for professional growth and development within the global marketing team.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening.
• Phone or video call with the hiring manager to discuss the role and assess cultural fit.
• In-person or virtual interview with the global events and customer marketing team to evaluate skills and experience.
• Final interview with the head of marketing or another senior leader to discuss career growth and company culture.

Key Assessment Areas:

• Organizational and project management skills.
• Attention to detail and ability to manage multiple projects and deadlines.
• Excellent communication skills, both written and verbal.
• Collaboration and teamwork abilities, with a focus on cross-functional collaboration.
• Cultural fit and alignment with Fenergo's values and mission.

Application Tips:

• Tailor your resume and cover letter to highlight relevant skills and experiences for this role, emphasizing your organizational skills, attention to detail, and communication abilities.
• Prepare examples of your event coordination or customer marketing experiences to discuss during the interview.
• Research Fenergo's company culture and values to demonstrate your understanding of the organization and your alignment with its mission.
• Practice common interview questions and prepare thoughtful questions to ask the interviewer about the role and the company.

ATS Keywords: Marketing Experience, Organizational Skills, Project Management, Attention to Detail, Communication Skills, Collaboration, Initiative, Event Coordination, Customer Marketing, Logistical Support, Data Management, Branding, Email Campaigns, Content Creation, Customer Feedback, Vendor Coordination

ASSUMPTION: Fenergo's application process is designed to assess candidates' skills, experience, and cultural fit, with a focus on organizational and project management abilities, attention to detail, and excellent communication skills.

🛠️ Tools & Technologies

• Marketo
• Salesforce
• Excel
• PowerPoint
• ON24 (for webinars and digital events)
• SurveyMonkey (for customer feedback initiatives)

ASSUMPTION: Fenergo uses industry-standard marketing tools to support its customer marketing and event coordination efforts, with a focus on data management, branding, and communication.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric: Fenergo prioritizes the needs and satisfaction of its clients, ensuring that its solutions meet their unique requirements.
• Innovative: The company fosters a culture of continuous improvement and embraces new technologies to drive value creation for its clients.
• Collaborative: Fenergo encourages cross-functional collaboration and teamwork to deliver exceptional results and drive business growth.

Work Style:

• Fast-paced: The role requires the ability to manage multiple projects and deadlines in a dynamic and ever-changing environment.
• Adaptable: Fenergo's global nature necessitates flexibility and adaptability in response to diverse cultural and regional needs.
• Detail-oriented: The role demands a strong attention to detail and a commitment to delivering high-quality work.

Self-Assessment Questions:

• Do I have strong organizational and project management skills, with a keen eye for detail?
• Am I comfortable working in a fast-paced, collaborative environment and managing multiple projects and deadlines?
• Do I possess excellent communication skills and the ability to work effectively with cross-functional teams?
• Am I eager to learn, take initiative, and contribute to high-impact projects within a global marketing team?

ASSUMPTION: Fenergo's company culture emphasizes customer-centricity, innovation, and collaboration, with a focus on delivering exceptional results and driving business growth through strong organizational and project management skills, attention to detail, and excellent communication abilities.

⚠️ Potential Challenges

• The role may require working on weekends or evenings to support global events and time zone differences.
• Managing multiple projects and deadlines in a fast-paced environment can be challenging, requiring strong organizational and time management skills.
• The role may involve travel to attend and support global events, which could disrupt personal routines and family commitments.
• Fenergo's global nature may necessitate working with diverse cultural and regional teams, requiring adaptability and cultural sensitivity.

ASSUMPTION: While the role offers numerous opportunities for growth and development, it also presents challenges that require strong organizational and project management skills, attention to detail, and excellent communication abilities to succeed.

📈 Similar Roles Comparison

• Unlike other marketing roles, this position focuses on customer marketing and global events, offering unique opportunities for growth and development within a global marketing team.
• Fenergo's focus on the financial services sector provides exposure to a dynamic and ever-changing industry, with ample opportunities for professional growth and development.
• As an entry-level role, this position offers a clear career path for advancement within the global marketing team as the role evolves and new opportunities arise.

ASSUMPTION: This role offers a unique blend of customer marketing and event coordination responsibilities, with a focus on organizational and project management skills, attention to detail, and excellent communication abilities.

📝 Sample Projects

• Planning and executing a global customer event, including vendor coordination, attendee communications, and post-event follow-ups.
• Managing a customer feedback initiative, including the creation and distribution of surveys, data analysis, and the development of actionable insights to improve customer satisfaction.
• Collaborating with cross-functional teams to create and distribute customer newsletters, email campaigns, and product adoption communications, ensuring consistent branding and messaging across all customer touchpoints.

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and opportunities available to the Customer Marketing and Global Events Senior Specialist, with a focus on organizational and project management skills, attention to detail, and excellent communication abilities.

❓ Key Questions to Ask During Interview

• Can you describe the typical workload and priorities for this role, and how they may evolve over time?
• How does Fenergo support the professional development and growth of its employees, particularly within the global marketing team?
• Can you provide examples of how Fenergo fosters a culture of collaboration and cross-functional teamwork within the marketing department?
• How does Fenergo measure the success of its customer marketing and event coordination efforts, and what key performance indicators (KPIs) are most important for this role?
• What opportunities exist for growth and advancement within the global marketing team, and how does Fenergo support employees in pursuing these opportunities?

ASSUMPTION: These interview questions are designed to assess the role's responsibilities, the company's culture, and the opportunities for professional growth and development within the global marketing team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Workable link provided.
• Tailor your resume and cover letter to highlight your relevant skills and experiences, emphasizing your organizational skills, attention to detail, and communication abilities.
• Prepare examples of your event coordination or customer marketing experiences to discuss during the interview.
• Research Fenergo's company culture and values to demonstrate your understanding of the organization and your alignment with its mission.
• Practice common interview questions and prepare thoughtful questions to ask the interviewer about the role and the company.
• Follow up with the hiring manager one week after submitting your application to express your interest in the role and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.