Customer Service Assistant - SPAR East Charleton

📌 Core Information

🔹 Job Title: Customer Service Assistant - SPAR East Charleton

🔹 Company: SPAR

🔹 Location: Kingsbridge, Devon, United Kingdom

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not applicable, on-site role

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service with warmth and professionalism
• Ensuring the store runs smoothly and meets high standards
• Assisting with stock management and merchandising
• Ensuring transaction accuracy and compliance with store policies

ASSUMPTION: The job entails a high level of interaction with customers and necessitates being proactive in maintaining store standards and operations.

📋 Key Responsibilities

✅ Warmly greet customers and offer assistance as needed.

✅ Maintain store standards, ensuring a clean and organized environment.

✅ Ensure transaction accuracy while processing sales and managing the till.

✅ Manage stock, including receiving, replenishing, and displaying merchandise.

✅ Comply with legal, safety, and allergen regulations.

ASSUMPTION: Responsibilities include a blend of customer-facing tasks and back-end operations, reflecting a holistic role in store management.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience in customer service or retail preferred

Required Skills:

• Customer Service Excellence
• Attention to Detail
• Team Collaboration

Preferred Skills:

• Basic Stock Management
• Understanding of Legal Compliance in Retail

ASSUMPTION: Candidates should be eager to learn and adapt, with basic skills in customer interaction and stock handling as the foundation.

💰 Compensation & Benefits

Salary Range: Not specified, competitive with industry standards

Benefits:

• 10% Discount on in-store purchases
• 5.6 weeks of holiday per year (pro-rata)
• Access to Employee Assistance Program and Grocery Aid

Working Hours: 40 hours per week

ASSUMPTION: The benefits package is designed to support work-life balance and provide security for team members.

📌 Applicant Insights

🔍 Company Context

Industry: Retail and Wholesale

Company Size: Over 2,000 employees, reflecting a substantial presence in the retail industry

Founded: Not specified

Company Description:

• Operates over a broad geographical area across the West of England
• Focuses on community service and convenience retail
• Strong commitment to charity work and local support

Company Specialties:

• Convenience Retailing
• Community Engagement
• Local Services Delivery

Company Website: Not specified

ASSUMPTION: The company values community integration and employee support, which can attract candidates who share these values.

📊 Role Analysis

Career Level: Entry-level to early career

Reporting Structure: Reports to Store Manager

Work Arrangement: Full-time, on-site

Growth Opportunities:

• Potential for career progression to supervisory roles
• Access to apprenticeship and tailored learning opportunities
• Potential for transitioning to management roles over time

ASSUMPTION: The role is structured to provide foundational retail experience with clear pathways for advancement.

🌍 Location & Work Environment

Office Type: On-site retail environment

Office Location(s): East Charleton, near Kingsbridge, Devon

Geographic Context:

• Located in a picturesque English village
• Blends rural charm with local modern conveniences
• Supports a community-focused work setting

Work Schedule: Standard retail hours, with potential for flexible scheduling

ASSUMPTION: The work environment is community-oriented and supportive, ideal for those who enjoy interacting with customers and working in team settings.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with management

Key Assessment Areas:

• Customer service skills
• Attention to detail
• Team dynamics

Application Tips:

• Highlight previous customer service experience
• Emphasize ability to work in a team
• Showcase eagerness to learn and grow

ATS Keywords: Customer Service, Retail, Stock Management, Compliance

ASSUMPTION: The hiring process focuses on personal qualities such as friendliness, reliability, and adaptability.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Basic computer applications for communication and reporting

ASSUMPTION: Familiarity with basic retail technology and willingness to learn company-specific systems is expected.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellence in customer service
• Engagement with local communities
• Adaptability and continuous learning

Work Style:

• Collaborative team environment
• Customer-focused interaction
• Proactive and detail-oriented approach

Self-Assessment Questions:

• How do you ensure customer satisfaction in a retail setting?
• Can you give an example of how you handled a teamwork challenge?
• What steps do you take to maintain stock accuracy?

ASSUMPTION: They seek candidates who align with their community-focused and collaborative culture.

⚠️ Potential Challenges

• High level of customer interaction may require patience
• Managing multiple tasks in a dynamic environment
• Ensuring compliance with detailed safety and product standards
• Possibility of unscheduled hours during peak periods

ASSUMPTION: Likely challenges arise from balancing customer service demands with operational tasks.

📈 Similar Roles Comparison

• Comparable responsibilities in retail environments
• Opportunities for career advancement through experience and training
• Community-oriented roles focus on customer service

ASSUMPTION: The role is similar to entry-level retail positions but with more emphasis on community engagement.

📝 Sample Projects

• Designing promotional store displays
• Participating in community charity events
• Assisting in stock audits and reporting

ASSUMPTION: Projects likely include activities that engage the community and enhance store operations.

❓ Key Questions to Ask During Interview

• What training opportunities are available for career progression?
• How does the company engage with the local community?
• What is the team structure in the store?
• How are exceptional customer service practices rewarded?
• What are the expectations for handling peak operational times?

ASSUMPTION: Candidates should express interest in growth opportunities and community participation during interviews.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's website or designated platform.
• Prepare your resume to highlight relevant skills and experiences.
• Prepare for potential phone and in-person interviews focusing on customer service excellence.
• Research the company’s community activities and charity partnerships.
• Provide examples of teamwork and problem-solving experiences.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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