Customer Service Mgr

📌 Core Information

🔹 Job Title: Customer Service Manager

🔹 Company: Michaels Stores

🔹 Location: United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sat Mar 29 2025

🔹 Experience Level: 2-5 Years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing a customer-centric shopping experience by managing front-end operations and expectations
• Leading omnichannel processes
• Maintaining store recovery standards
• Upholding company policies and store conditions

ASSUMPTION: The role focuses on delivering exceptional customer service and efficient store management, as implied by the emphasis on operations and customer experience.

📋 Key Responsibilities

✅ Lead and execute front-end operations effectively

✅ Manage and assist adherence to SOPs and compliance with laws

✅ Train and coach team members to meet KPIs

✅ Assist the Store Manager with cash reconciliation and bank deposits

✅ Participate as Manager on Duty (MOD) when scheduled

✅ Plan and lead the execution of classes and in-store events

✅ Assist with inventory management and onboarding new team members

✅ Participate in unloading and stocking trucks

✅ Cross-train in Custom Framing where applicable

ASSUMPTION: Responsibilities imply strong leadership and multitasking abilities, essential for managing both customer service and operational tasks effectively.

🎯 Required Qualifications

Education: Not specified

Experience: Retail management experience preferred

Required Skills:

• Customer Service
• Team Leadership
• Inventory Management

Preferred Skills:

• Retail Management Experience
• Event Planning

ASSUMPTION: The lack of specific educational requirements suggests a focus on practical experience over formal qualifications.

💰 Compensation & Benefits

Salary Range: Not specified, industry standards imply competitive wages

Benefits:

• Health insurance (medical, dental, vision)
• Paid time off
• Tuition assistance
• Employee discounts

Working Hours: 40 hours per week, may include nights, weekends, and early mornings

ASSUMPTION: Compensation is likely competitive, considering the benefits package described.

📌 Applicant Insights

🔍 Company Context

Industry: Retail, focused on crafts and creative supplies

Company Size: 10,001+ employees, indicative of a well-established organization with substantial market presence

Founded: 1973, with a long history of innovation in the creative retail space

Company Description:

• Operates over 1,300 stores in North America
• Owns the custom and specialty framing manufacturer Artistree
• Committed to inclusivity and employee wellbeing

Company Specialties:

• Crafts
• Framing
• DIY projects

Company Website: www.michaels.com

ASSUMPTION: As a leading retailer in its field, Michaels likely supports innovation and creativity, offering diverse career paths and growth opportunities within the company.

📊 Role Analysis

Career Level: Intermediate, suitable for those with some leadership experience

Reporting Structure: Reports directly to the Store Manager

Work Arrangement: On-site, requiring a presence in the store environment

Growth Opportunities:

• Opportunity to advance into higher store management roles
• Potential to specialize in areas such as Custom Framing
• Continuous leadership and management skill development

ASSUMPTION: The role provides substantial scope for career advancement through demonstrated performance and leadership growth.

🌍 Location & Work Environment

Office Type: On-site retail store

Office Location(s): Various locations throughout the United States

Geographic Context:

• Located in vibrant retail hubs with diverse customer bases
• Access to local communities and crafting enthusiasts
• Potential variances in climate control based on area and store setup

Work Schedule: Includes flexible hours, adapting to customer and store needs

ASSUMPTION: The in-store environment requires adaptability to varying customer demands and physical activities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video interview
• In-person interview with Store Manager

Key Assessment Areas:

• Leadership and management skills
• Customer service orientation
• Problem-solving abilities

Application Tips:

• Highlight relevant retail and management experience
• Demonstrate adaptability and customer focus in your resume
• Research Michaels' company culture and values before interviews

ATS Keywords: Customer Service, Retail Management, Team Leadership, Event Planning

ASSUMPTION: The application process emphasizes leadership, customer service, and alignment with company values.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory Management Software
• Basic Office Software (e.g., Microsoft Office Suite)

ASSUMPTION: Familiarity with retail technology is essential for efficient role performance.

👔 Cultural Fit Considerations

Company Values:

• Creativity and innovation
• Commitment to customer satisfaction
• Inclusive and diverse work environment

Work Style:

• Collaborative and team-oriented
• Customer-focused, prioritizing service quality
• Adaptable to fast-paced retail environments

Self-Assessment Questions:

• Do you enjoy working in a dynamic, customer-facing environment?
• Can you lead a team to achieve sales and customer service goals?
• Are you comfortable with retail technology and inventory systems?

ASSUMPTION: Candidates should resonate with Michaels' emphasis on creativity and customer service to excel in the role.

⚠️ Potential Challenges

• Managing high customer volume during peak hours
• Balancing multiple responsibilities in a fast-paced setting
• Adapting to varied and occasionally demanding work schedules
• Ensuring compliance with all store policies

ASSUMPTION: The role requires resilience and multitasking, common in retail leadership positions.

📈 Similar Roles Comparison

• Focus on customer-centric service aligns with similar retail management positions.
• Leadership responsibilities are consistent with industry standards for Store Managers.
• Omnichannel and event planning duties are distinctive aspects, providing varied work.

ASSUMPTION: Similar roles typically emphasize leadership and customer service, with variances in specific responsibilities.

📝 Sample Projects

• Organizing a themed in-store event for customer engagement
• Implementing new SOPs to improve front-end efficiency
• Developing a training program for new hires in customer interactions

ASSUMPTION: Projects reflect the innovative and customer-focused aspects of the role.

❓ Key Questions to Ask During Interview

• What are the current challenges the store faces, and how can this role address them?
• How does the company measure success in this position?
• What training and development opportunities are available?
• Can you describe the team dynamics and store culture?
• What qualities do successful Customer Service Managers at Michaels possess?

ASSUMPTION: Questions are aligned with understanding the role's impact and growth potential within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Michaels careers page
• Prepare your resume to highlight relevant leadership and management experience
• Customize your cover letter to align with Michaels' values and role expectations
• Gather any required documents or references needed for the application
• Attend all scheduled interviews and follow up with thank you notes to interviewers

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.