🔹 Job Title: Vice President, Customer Success
🔹 Company: FreshRealm Talent Acquisition Team
🔹 Location: United States
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
The Vice President of Customer Success (VP of CS) will be a strategic leader who owns the customer journey and drives value realization for FreshRealm's partners. Reporting directly to the Chief Commercial Officer, the VP of CS will lead a dynamic team, ensuring exceptional customer experiences, fostering long-term partnerships, and driving customer retention and expansion. This role is pivotal in achieving FreshRealm's mission to transform the food industry by aligning customer success initiatives with the company's growth objectives.
Education: Bachelor's degree in Business, Marketing, or a related field. MBA or equivalent advanced degree preferred.
Experience: 10+ years of experience in customer success, account management, or related fields, including 5+ years in a senior leadership role. Proven track record of managing large-scale customer success operations in a fast-paced, high-growth environment. Industry experience in food, technology, or supply chain sectors is highly desirable.
Skills: Exceptional leadership and team management skills, strong analytical and problem-solving abilities, excellent communication and interpersonal skills, and proficiency in CRM and customer success tools (e.g., Salesforce, Gainsight).
Salary Range: $220,000 - $250,000 plus bonus depending on experience.
Benefits: Not specified.
Industry Comparison: ASSUMPTION: The provided salary range is higher than the industry average for similar VP-level customer success roles in the United States, reflecting the strategic importance of this position within FreshRealm's growth strategy and the required depth of experience.
Industry Position: FreshRealm is at the forefront of revolutionizing the food system, positioning itself as a Food-as-a-Service company that empowers food businesses to meet the evolving demands of modern consumers.
Company Size: ASSUMPTION: As a growth-stage company with a strategic leadership role like VP of Customer Success, FreshRealm is likely a medium-sized or larger organization.
Company Stage: ASSUMPTION: Based on the information provided, FreshRealm appears to be in a growth or expansion stage, as it is focused on driving innovation and transformation within the food industry.
Career Level: Senior-level, executive-tier role.
Reporting Structure: The VP of Customer Success will report directly to the Chief Commercial Officer, indicating a high-impact, strategic position within the organization.
Team Size/Composition: ASSUMPTION: The VP of CS will lead a dynamic team of customer success professionals, though the exact size and composition are not specified.
Growth Opportunities: As a senior leadership role, the VP of Customer Success position offers the opportunity to shape the company's customer success strategy and drive significant business impact. Successful performance in this role could lead to further advancement within FreshRealm's executive team.
Office Type: ASSUMPTION: Given the strategic nature of the role and the company's focus on food system transformation, the work environment is likely a combination of in-office and remote collaboration, with some travel expectations.
Geographic Context: ASSUMPTION: The role is based in the United States, likely in a major metropolitan area or technology hub given the company's industry focus.
Work Schedule: ASSUMPTION: As a senior leadership position, the work schedule is likely demanding and flexible, with a focus on driving results and achieving the company's strategic objectives.
Regional Considerations: ASSUMPTION: The work environment and culture at FreshRealm may emphasize collaboration, innovation, and a customer-centric mindset, given the company's mission to revolutionize the food industry.
Typical Process: ASSUMPTION: The interview process for this role is likely to involve multiple rounds, including initial screening, technical/behavioral assessments, and interviews with cross-functional stakeholders to evaluate leadership abilities and strategic fit.
Key Assessment Areas: Employers will likely focus on assessing the candidate's strategic thinking, customer success expertise, team leadership skills, and ability to drive business impact.
Application Tips: Applicants should highlight their proven track record in customer success, demonstrated leadership in high-growth environments, and ability to translate customer insights into business strategy. Emphasize industry experience in relevant sectors (e.g., food, technology, supply chain).
ATS Keywords: Customer success, account management, strategic leadership, team management, client retention, product adoption, cross-functional collaboration, industry transformation.
The role requires proficiency in CRM and customer success tools, such as Salesforce and Gainsight.
Company Values: ASSUMPTION: FreshRealm's company values are likely aligned with its mission to revolutionize the food system, emphasizing innovation, customer-centricity, and a commitment to positive social and environmental impact.
Work Style: ASSUMPTION: The work environment at FreshRealm is likely fast-paced, collaborative, and results-oriented, with a focus on driving strategic initiatives and achieving ambitious growth objectives.
Self-Assessment: Applicants should consider their ability to thrive in a dynamic, high-growth environment, their passion for transforming the food industry, and their leadership skills in managing and developing cross-functional teams.
The Vice President of Customer Success role at FreshRealm may involve managing a large-scale customer success operation, balancing strategic leadership with hands-on team management, and navigating the complexities of the evolving food industry. The successful candidate will need to be adept at driving change, aligning customer success initiatives with broader business goals, and maintaining a high level of customer satisfaction and retention.
ASSUMPTION: This Vice President of Customer Success role is comparable to senior-level customer success leadership positions in other high-growth, technology-driven industries, such as SaaS, e-commerce, or supply chain management. The key differentiator is the focus on transforming the food system, which requires industry-specific expertise and a strategic understanding of the unique challenges and opportunities in that sector.
ASSUMPTION: As the VP of Customer Success, some potential projects and initiatives could include:
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
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