Customer Service Technician- Intern

📌 Core Information

🔹 Job Title: Customer Service Technician - Intern

🔹 Company: Brightspeed

🔹 Location: Carlisle, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 👔 Marketing Internships & Entry-Level

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Performing installation, maintenance, and troubleshooting of fiber-based high-speed internet, video, and voice networks.
• Maintaining and repairing outside plant facilities within assigned geographic areas.
• Engaging in physical labor including climbing poles, digging, and working in various conditions.
• Supporting sales and marketing efforts by communicating effectively with customers.

ASSUMPTION: As the role involves physical aspects like climbing and digging, it is assumed that the intern will work closely with experienced technicians for on-the-job training and safety compliance.

📋 Key Responsibilities

✅ Installation and troubleshooting of network services including high-speed internet and video.

✅ Maintenance and repair of outside plant facilities.

✅ Observing all safety rules and regulations during operations.

✅ Assisting technical personnel as requested.

✅ Supporting customer engagement and sales referrals through active communication.

ASSUMPTION: The intern may receive varied responsibilities depending on the project needs and their progress through the internship period.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: No prior experience required; role designed for entry-level candidates

Required Skills:

• Ability to distinguish colors on facilities
• Basic computer skills with applications like MS Office
• Physical ability to handle equipment up to 150 lbs

Preferred Skills:

• Prior experience as a telecom operations technician
• Basic electricity training or equivalent experience

ASSUMPTION: Preferred skills indicate a potential advantage but are not necessary, given the internship nature of the role.

💰 Compensation & Benefits

Salary Range: Not specified; typically entry-level positions are market competitive and may include stipends.

Benefits:

• Competitive medical, dental, vision, and life insurance
• Employee assistance program
• 401K plan with company match

Working Hours: Standard 40-hour workweek with potential for variable shifts

ASSUMPTION: Compensation details are based on typical industry offerings; exact figures were not specified in the listing.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications

Company Size: 1,001-5,000 employees

Founded: 2022

Company Description:

• Building a new infrastructure for fast and reliable internet connectivity.
• Focusing on underserved rural and suburban communities.
• Aiming to provide uninterrupted internet experience for diverse online activities.

Company Specialties:

• High-Speed Fiber
• Fiber Broadband

Company Website: http://brightspeed.com/

ASSUMPTION: Emphasis on diversity and inclusion suggests a supportive workplace culture aiming for broader community impact.

📊 Role Analysis

Career Level: Entry-level internship providing foundational experience in telecommunications.

Reporting Structure: Likely reporting to a senior technician or team lead within the customer service department.

Work Arrangement: On-site, with a potential transition to regular positions based on performance.

Growth Opportunities:

• Potential transition to full-time positions with good performance.
• Hands-on experience in high-demand technical skills.
• Mentorship and development opportunities from seasoned professionals.

ASSUMPTION: This role offers significant learning potential for candidates looking to establish themselves in telecommunications.

🌍 Location & Work Environment

Office Type: On-the-ground, fieldwork around Carlisle, PA service areas.

Office Location(s): Specific to Carlisle, PA

Geographic Context:

• Opportunity to work in diverse conditions reflective of rural America.
• Access to developing infrastructure with modern technologies.
• Engagement with a varied customer base in the Midwest and South regions.

Work Schedule: May include variable hours including nights and weekends as necessary.

ASSUMPTION: Role demands flexibility to accommodate client needs and potential emergencies typical in field operations.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview with hiring manager

Key Assessment Areas:

• Technical competency
• Communication skills
• Problem-solving abilities

Application Tips:

• Highlight technical skills and any relevant hands-on experience.
• Prepare examples of problem-solving scenarios.
• Demonstrate an understanding of customer service principles.

ATS Keywords: Fiber Installation, Customer Service, Telecom Technician, Field Operations, Broadband

ASSUMPTION: Emphasis on aligned skills and experiences will be critical for progressing past the application's initial filtering stages.

🛠️ Tools & Technologies

• Fiber optic technology
• Cable splicing equipment
• Standard telecom industry tools (e.g., ladders, utility tools)

ASSUMPTION: Assumes a basic familiarity with technology and tools specific to telecom infrastructure; training on specific equipment will likely be provided.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Innovation and Excellence
• Customer Focus

Work Style:

• Team-oriented with a focus on collaborative success
• Flexible and adaptable to changing conditions
• Proactive in customer engagement and problem-solving

Self-Assessment Questions:

• Can you handle physically demanding tasks and varying weather conditions?
• Do you have a customer-centric mindset?
• Are you eager to learn and apply new technical skills quickly?

ASSUMPTION: Cultural fit highlights the need for candidates to be adaptable, team players, and customer-focused, aligning with company goals.

⚠️ Potential Challenges

• Working in confined spaces and heights
• Managing physical labor and heavy equipment
• Adapting to rapid changes and emergencies in service requirements
• Balancing technical work with customer interaction

ASSUMPTION: Interns may face a steep learning curve, requiring resilience and a willingness to adapt rapidly to job demands.

📈 Similar Roles Comparison

• Telecom Technician - Typically requires more experience and a longer training period.
• Field Service Representative - Focus may be more on customer interaction than technical installations.
• Cable Installer - Similar job functions but less focus on maintenance and troubleshooting.

ASSUMPTION: Comparisons highlight entry-level nature and hands-on training opportunities specific to this internship.

📝 Sample Projects

• Supporting fiber optic network up-gradation projects
• Participating in maintenance and customer service improvement tasks
• Engaging in safety protocol development and implementation

ASSUMPTION: Projects are illustrative of potential scope rather than specific assignments, providing a broad learning ground for interns.

❓ Key Questions to Ask During Interview

• What opportunities exist for progression within the company post-internship?
• Can you describe a typical day in this role?
• How do you support interns in terms of training and development?
• What are the most critical skills for success in this role?
• How does the team maintain safety standards during field operations?

ASSUMPTION: Questions are tailored to uncover role expectations, growth opportunities, and support systems in place for interns.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare answers to the key questions listed
• Practice demonstrating technical problem-solving skills
• Check for email communication regularly for interview scheduling

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.