🔹 Job Title: Customer Success Manager
🔹 Company: GrowthLoop
🔹 Location: Remote
🔹 Job Type: Remote
🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)
🔹 Date Posted: March 31, 2025
🔹 Experience Level: 2-5 years
🔹 Remote Status: Fully Remote
Key aspects of this role include:
ASSUMPTION: This role seems to emphasize strategic organizational skills and deep customer engagement based on GrowthLoop's rapid growth and the listing's emphasis on relationship building and expansion planning.
✅ Manage ongoing customer activities and relationships to drive business outcomes and product usage, fostering partnerships with key stakeholders.
✅ Monitor customer health and engagement with dashboards and health checks to identify at-risk clients, developing retention and expansion plans.
✅ Own the end-to-end customer renewal process, ensuring alignment with customer and company objectives.
✅ Identify opportunities to retain and grow accounts by aligning solutions with client needs and trends.
✅ Collaborate cross-functionally to resolve customer issues swiftly.
✅ Co-lead customer trainings to boost product adoption and long-term success.
✅ Develop customer advocates by building trust and delivering value, preparing them for testimonials and referrals.
✅ Collaborate with Product Marketing on use case stories to enhance product usage and support sales.
✅ Design, implement, and scale GrowthLoop Success operations to enhance customer experiences and internal workflows.
✅ Travel when necessary to meet customers in person for relationship-building and strategic initiatives.
ASSUMPTION: The emphasis on both strategic planning and direct customer engagement suggests high expectations for adaptability and expertise in multifaceted customer service.
Education: Not specified
Experience: 3+ years of experience in Customer Success at a software company, ideally with enterprise-level customers.
Required Skills:
Preferred Skills:
ASSUMPTION: The focus on enterprise-level experience and specific sectors like marketing suggests a strategic role requiring strong negotiation and relationship skills.
Salary Range: $100,000 - $120,000 (includes variable component based on performance, experience, and qualifications)
Benefits:
Working Hours: 40 hours per week with flexible schedules
ASSUMPTION: With a focus on equity and flexibility, compensation is structured to attract candidates who value both financial incentives and work-life balance.
Industry: Software Development, focusing on AI-driven marketing solutions
Company Size: 86 employees, signaling a nimble and growing team environment
Founded: 2015
Company Description:
Company Specialties:
Company Website: http://www.growthloop.com
ASSUMPTION: The company's size and flexible nature likely appeal to candidates comfortable with dynamic, innovative environments.
Career Level: Mid-level with potential for growth into leadership as the role develops
Reporting Structure: Likely reports to a senior manager or customer success director
Work Arrangement: Remote-first, offering flexibility and a modern work environment
Growth Opportunities:
ASSUMPTION: The role's strategic importance suggests opportunities for career advancement as the organization grows.
Office Type: Remote, with travel opportunities for customer engagement
Office Location(s): San Francisco, New York, Chicago
Geographic Context:
Work Schedule: Flexible with monthly recharge days and unlimited PTO
ASSUMPTION: Remote work with flexible schedules caters to work-life balance, improving employee satisfaction and productivity.
Typical Process:
Key Assessment Areas:
Application Tips:
ATS Keywords: Customer Success, Relationship Building, Strategic Planning, Contract Negotiations, Marketing
ASSUMPTION: The structured process suggests a thorough evaluation to find candidates who align with GrowthLoop's high-growth, customer-focused goals.
ASSUMPTION: Tools likely center around data management and analysis, integral for customer success roles to monitor and optimize client engagement.
Company Values:
Work Style:
Self-Assessment Questions:
ASSUMPTION: The cultural emphasis on learning and collaboration suggests the need for candidates who are adaptable and open to new ideas.
ASSUMPTION: Candidates should be prepared to engage with a fast-paced, evolving environment with shifting priorities and strategies.
ASSUMPTION: The role is comparable to strategic account management and customer engagement positions in tech companies, particularly SaaS enterprises.
ASSUMPTION: Projects would ideally focus on strategic enhancements to customer engagement and relationship management through technology-driven solutions.
ASSUMPTION: Effective questions should aim to clarify expectations, measure for success, and collaboration possibilities within the company.
To apply for this position:
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.