Customer Success Manager, Korea

📌 Core Information

🔹 Job Title: Customer Success Manager, Korea

🔹 Company: Notion

🔹 Location: Seoul, Seoul, South Korea

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 5-10

🔹 Remote Status: Hybrid

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Establishing the foundation for Customer Success in Korea.
• Driving product adoption, retention, and expansion.
• Building and developing the culture of the Korea office.
• Shaping future product developments based on customer insights.

ASSUMPTION: The job involves not only customer-facing activities but also strategic input into product development and team culture building, due to its early-stage nature in a key geographical market.

📋 Key Responsibilities

✅ Help build the foundations of Customer Success at Notion by collaborating with a global team.

✅ Drive adoption, retention, and expansion for Notion's products in Korea.

✅ Play a key role in developing the culture and infrastructure of the Korean office.

✅ Provide customer insights to influence product development strategies.

✅ Enhance your professional skills while addressing significant industry challenges.

ASSUMPTION: Responsibilities also include cross-functional collaboration with product teams and contributing to organizational growth initiatives beyond immediate customer interactions.

🎯 Required Qualifications

Education: Not specified

Experience: 5+ years in Customer Success or Sales at a fast-growing software company

Required Skills:

• Adaptability in rapidly changing industries
• Growth mindset and resilience
• Strong intrinsic motivation and empathy
• Native Korean and business-level English proficiency

Preferred Skills:

• Experience using Notion
• Training users on SaaS products
• Experience with user communities

ASSUMPTION: The role requires a combination of technical acuity and interpersonal prowess, uncommon in traditional customer success roles, due to the strategic input necessitated by the early team stage.

💰 Compensation & Benefits

Salary Range: Not specified (Likely competitive within the software development industry for a high-growth role)

Benefits:

• Potential for career growth in a developing market
• Opportunities to influence product direction
• Collaborative and dynamic work environment

Working Hours: 40 hours per week, likely with some flexibility

ASSUMPTION: Benefits likely include competitive salaries typical of the software development industry, though specifics are not outlined.

📌 Applicant Insights

🔍 Company Context

Industry: Software Development, focusing on customizable tools and applications solutions

Company Size: 5895 employees, indicative of a mid-sized company with established processes but latitude for personal impact

Founded: 2016

Company Description:

• Enables customization of software for broad applications
• Known for integrating multiple work tools into a single platform
• Aims to democratize software toolmaking for everyone

Company Specialties:

• Creating cohesive work tools
• Streamlined software solutions
• Innovative workflow customization

Company Website: https://notion.com

ASSUMPTION: The company's mission suggests a focus on broad applicability and user design, making it attractive for professionals interested in innovation and tech advancements.

📊 Role Analysis

Career Level: Mid to Senior level

Reporting Structure: Likely reports to a regional head or global customer success leader

Work Arrangement: Hybrid with expected office presence

Growth Opportunities:

• Involvement in strategic decision-making
• Leadership roles in growing markets
• Skill enhancement in a leading software firm

ASSUMPTION: The role is positioned as a stepping stone for individuals with leadership aspirations, given its foundational influence on the company's Korean operations.

🌍 Location & Work Environment

Office Type: Contemporary office setting for collaborative work

Office Location(s): Seoul, South Korea

Geographic Context:

• Vibrant cultural and economic hub
• Rapidly growing tech industry
• Centralized location for regional operations

Work Schedule: Flexible, with expected anchor days in-office

ASSUMPTION: The work environment prioritizes collaboration with physical office presence necessary for optimal teamwork, providing flexibility in office logistics.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial screening interview
• Technical and behavior assessments
• Panel interview with senior leadership
• Final decisions and offer letter

Key Assessment Areas:

• Customer success experience
• Cultural fit with company values
• Problem-solving and adaptability

Application Tips:

• Highlight adaptability and growth mindset
• Discuss past experiences in fast-growing settings
• Emphasize language proficiencies

ATS Keywords: Customer Success, Sales, Adaptability, Growth Mindset, Korean Language

ASSUMPTION: The selection process is comprehensive, designed to assess both technical competencies and alignment with company culture.

🛠️ Tools & Technologies

• Notion
• SaaS platforms
• Customer management systems

ASSUMPTION: The role requires proficiency in widely-used customer success and product management tools, fostering effective customer and product interactions.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Diversity
• Collaboration

Work Style:

• Team-oriented and collaborative
• Open to new challenges and ideas
• Focus on problem-solving

Self-Assessment Questions:

• Am I comfortable adapting to rapid changes?
• Do I enjoy working in a collaborative environment?
• Can I balance strategic and customer-focused tasks?

ASSUMPTION: The company culture emphasizes diversity and creativity, aligning with professionals who are innovative and team-driven.

⚠️ Potential Challenges

• Balancing strategic and operational responsibilities
• Navigating a fast-paced, evolving market
• Adapting to a dual-language work environment
• Building a market presence from scratch in a competitive landscape

ASSUMPTION: Challenges primarily stem from market growth and foundational team responsibilities in a new regional market.

📈 Similar Roles Comparison

• Higher focus on market development compared to established regions
• Requires linguistically adept communication skills
• Involvement in product development talks typically reserved for technical roles

ASSUMPTION: Similar roles in other regions might focus more on established customer relationships, unlike the pioneering nature in Korea.

📝 Sample Projects

• Implementing customer success framework for regional adaptability
• Creating a local outreach program for product adoption
• Developing a feedback loop for customer insights in product development

ASSUMPTION: Projects likely include foundational and strategic components given the region's developmental phase.

❓ Key Questions to Ask During Interview

• How does Notion plan to grow in the Korea market over the next few years?
• What are the main challenges the Korean team faces currently?
• How is success measured in this role?
• What opportunities are there for career advancement in this position?
• How do the company values manifest in daily operations?

ASSUMPTION: Questions are crafted to derive insights on career progression, role expectations, and company vision specific to the Korean context.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a detailed resume highlighting relevant experience and skills
• Include a cover letter explaining your interest in the role
• Gather references to support your application
• Prepare for potential video interviews as part of the process

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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