Customer Success Manager, Media Sales

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📌 Core Information

🔹 Job Title: Customer Success Manager, Media Sales

🔹 Company: T-Mobile

🔹 Location: Bethesda, Maryland, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🚀 Sales & Marketing, 🎧 Customer Experience (CX)

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing world-class client service and relationship-building
• Conducting research and market analysis to support business growth
• Partnering with advertisers and agencies to develop digital solutions
• Advising clients on a broad range of products across video, display, and mobile

ASSUMPTION: This role may require strong interpersonal skills and a deep understanding of digital advertising to effectively assist clients and drive business outcomes.

📋 Key Responsibilities

✅ Partner with sales and internal cross-functional teams for planning, strategy, and insights

✅ Execute and optimize campaign management

✅ Manage the renewal process of existing clients

✅ Identify opportunities for up-selling and revenue growth

✅ Collaborate with sales and internal teams for project execution as assigned by management

ASSUMPTION: Responsibilities may necessitate collaboration with diverse teams and the ability to manage multiple projects simultaneously.

🎯 Required Qualifications

Education: High School Diploma/GED and a Bachelor's Degree

Experience: 2-4 years in advertising sales, marketing, or media; experience with digital ad products; agency background with programmatic and Digital OOH landscape knowledge

Required Skills:

• Advertising Sales and Media Account Management
• Digital Strategy and Competitive Analysis
• Analytical and Influencing Skills

Preferred Skills:

• Experience in a fast-paced, dynamic work environment
• Proficiency in digital advertising platforms and tools

ASSUMPTION: The successful candidate should exhibit excellent communication skills and the ability to effectively analyze and strategize for account management.

💰 Compensation & Benefits

Salary Range: $101,700 - $183,500 (inclusive of target incentives); Base Pay Range: $71,190 - $128,450

Benefits:

• Medical, dental, and vision insurance
• 401(k) plan and stock purchase options
• Paid time off, including holidays and family leave

Working Hours: 40 hours per week; flexibility to adjust based on business needs

ASSUMPTION: Benefits indicate a strong emphasis on employee well-being, supporting both health and financial stability.

📌 Applicant Insights

🔍 Company Context

Industry: Telecommunications; a competitive and rapidly evolving sector

Company Size: 10,001+ employees, providing diverse career paths and robust growth opportunities

Founded: Not specified

Company Description:

• Unmatched value and quality in wireless services
• Driven by innovation and disruption in telecommunications
• Focus on customer satisfaction and competitive pricing

Company Specialties:

• IoT and 5G Technology
• Retail and Business Sales
• Consumer and Business Wireless Solutions

Company Website: https://bit.ly/3IK6i13

ASSUMPTION: T-Mobile's focus on innovation suggests a workplace that values creativity and forward-thinking solutions.

📊 Role Analysis

Career Level: Mid-level management, suitable for individuals with a strong background in media sales and advertising

Reporting Structure: Role expected to report to senior management within the sales team

Work Arrangement: On-site position requiring daily presence at the Bethesda location

Growth Opportunities:

• Potential to lead larger campaigns and client accounts
• Opportunity to influence digital strategy development
• Involvement in cross-functional projects and initiatives

ASSUMPTION: The role’s emphasis on growth suggests candidates should be proactive in seeking learning opportunities and career advancement within the company.

🌍 Location & Work Environment

Office Type: Modern corporate space designed to facilitate collaboration and innovation

Office Location(s): Bethesda, Maryland

Geographic Context:

• Proximity to Washington D.C., an area with a rich media and business ecosystem
• Access to public transportation and major highways
• Vibrant community with ample networking opportunities

Work Schedule: Standard business hours; occasional variations to meet project demands

ASSUMPTION: The strategic location near D.C. implies access to industry events and a dynamic professional environment.

💼 Interview & Application Insights

Typical Process:

• Initial phone screening by HR
• Technical or situational interviews with team managers
• Final interview round with senior leadership
• Offer and negotiation phase

Key Assessment Areas:

• Understanding of digital media sales strategies
• Ability to analyze and interpret complex data
• Proven track record in client relationship management

Application Tips:

• Highlight past sales achievements and metrics
• Demonstrate adaptability to fast-paced environments
• Showcase ability to work cross-functionally

ATS Keywords: Customer Success, Media Sales, Advertising Strategy, Client Engagement, Campaign Management

ASSUMPTION: The interview process is likely rigorous, reflecting the company's commitment to hiring competent and innovative team members.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce)
• Analytics platforms (e.g., Google Analytics, Adobe Analytics)
• Project management tools (e.g., Asana, Trello)

ASSUMPTION: Proficiency in these tools is vital for efficient campaign management and client data analysis.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction and service excellence
• Innovation-driven and forward-thinking mindset
• Fostering a collaborative and inclusive environment

Work Style:

• Emphasizes teamwork and open communication
• Encourages proactive problem-solving
• Supports continuous learning and professional development

Self-Assessment Questions:

• How do you handle multiple priorities in a fast-paced environment?
• Can you provide an example of a successful campaign you managed?
• What strategies do you use to build effective client relationships?

ASSUMPTION: Candidates with a strong personal drive and adaptability are likely to thrive in T-Mobile's dynamic cultural landscape.

⚠️ Potential Challenges

• Navigating the fast-paced nature of the telecommunications industry
• Continually innovating and adapting to digital advertising trends
• Balancing the needs of multiple high-profile clients
• Achieving sales targets in a competitive market

ASSUMPTION: Overcoming these challenges requires resilience and strategic thinking, essential traits for candidates in this role.

📈 Similar Roles Comparison

• Roles in similar sectors may offer equivalent salary ranges and work environments
• Digital marketing experience can be a differentiator from traditional media sales roles
• Success in similar roles often hinges on networking and client management skills

ASSUMPTION: The unique selling point of this role lies in T-Mobile's innovative product offerings and market position.

📝 Sample Projects

• Designing and launching a new digital ad campaign for a major client
• Developing a strategic partnership with a renowned advertising agency
• Conducting in-depth market analysis to identify new growth opportunities

ASSUMPTION: Successful project execution will require strong collaboration and a creative approach to problem-solving.

❓ Key Questions to Ask During Interview

• How does T-Mobile differentiate itself in the media sales sector?
• What are the key metrics for success in this role?
• Can you describe the team dynamics and leadership style?
• What tools and resources are available to assist in campaign management?
• How does the company support professional development and growth?

ASSUMPTION: These questions could reveal insights into job expectations, team culture, and development opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant sales and media experience
• Prepare to discuss your past achievements in digital advertising
• Research T-Mobile's role in the telecommunications industry
• Be ready to adapt and learn within a dynamic company culture

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.

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