Customer Success Partner

📌 Core Information

🔹 Job Title: Customer Success Partner

🔹 Company: A.P. Moller - Maersk

🔹 Location: Vietnam

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Supporting strategic customers through collaboration with Sales Representatives
• Fostering trust-based relationships with clients
• Managing success metrics and resolving issues promptly
• Overseeing commercial processes such as allocation, tender handling, and contract renewals

ASSUMPTION: It is assumed that the role involves working directly with strategic customers and internal teams to ensure alignment and customer satisfaction, leveraging a mix of interpersonal and technical skills.

📋 Key Responsibilities

✅ Collaborate closely with Sales Representatives to support strategic customers

✅ Cultivate trust-based relationships with customers to enhance growth and logistics experiences

✅ Efficiently resolve customer issues and drive satisfaction

✅ Manage commercial processes including allocation, tender handling, and contract renewals

ASSUMPTION: The responsibilities assume the candidate will employ a high level of customer service acumen alongside strong organizational skills to coordinate large-scale processes effectively.

🎯 Required Qualifications

Education: Not specified

Experience: At least 2 years of professional experience in a similar position within the logistics industry

Required Skills:

• Customer Centricity
• Problem-Solving
• Presentation Skills
• Excel Skills
• Influencing
• Stakeholder Management
• Process-Oriented Mindset
• Team Player
• Self-Starter
• Multitasking

Preferred Skills:

• Advanced Excel
• SAP or CRM systems experience

ASSUMPTION: The qualifications assume that a background in logistics is essential due to the specialized nature of the role and the need for industry familiarity.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Opportunity to work in a global organization with excellent processes and systems
• Challenging and rewarding career with valuing contributions
• Nurturing management culture with leadership support

Working Hours: 40 hours per week

ASSUMPTION: The compensation package likely includes standard industry benefits, with a notable emphasis on personal and professional development.

📌 Applicant Insights

🔍 Company Context

Industry: Transportation, Logistics, Supply Chain, and Storage

Company Size: Over 100,000 employees globally, reflecting a vast network and resource depth

Founded: Information not specified, but the company is an industry pioneer for over a century

Company Description:

• Leader in integrated logistics and global trade
• Innovative approaches in redefining logistics standards
• Focus on diversity, collaboration, and customer understanding

Company Specialties:

• Container Shipping
• Warehouse and Distribution
• Cold Chain Solutions

Company Website: http://www.maersk.com

ASSUMPTION: The company culture likely emphasizes innovation and strives for excellence in global logistics solutions.

📊 Role Analysis

Career Level: Professional level, typically for individuals with 2-5 years of relevant experience

Reporting Structure: Likely reporting to senior management or director-level staff given the strategic nature of the role

Work Arrangement: On-site, providing opportunities for direct collaboration with teams

Growth Opportunities:

• Internal career mobility and advancement
• Development through diverse roles within Maersk
• Leadership and management training

ASSUMPTION: The role presents robust career advancement opportunities due to Maersk's internal mobility and training support.

🌍 Location & Work Environment

Office Type: Modern workplace setting conducive to collaboration

Office Location(s): Ho Chi Minh City, Hanoi

Geographic Context:

• Central locations offer ease of access to major business hubs
• Vibrant local culture with growing economic activity
• Opportunities for personal and professional growth

Work Schedule: Standard business hours with potential for flexibility based on role requirements

ASSUMPTION: The work environment likely promotes a balanced approach with strong emphasis on team collaboration and individual initiative.

💼 Interview & Application Insights

Typical Process:

• Online application
• Initial HR screening
• Technical or role-specific interview

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Technical logistics understanding

Application Tips:

• Highlight experiences in logistics or similar industries
• Demonstrate customer-centric achievements
• Showcase problem-solving initiatives

ATS Keywords: Customer Success, Logistics, Strategic Collaboration, Problem Solving, Customer Service

ASSUMPTION: The application process demands a focus on industry-specific experience and an ability to demonstrate critical problem-solving skills.

🛠️ Tools & Technologies

• CRM Systems (e.g., SAP)
• Microsoft Excel
• Telecommunications platforms

ASSUMPTION: Effective use of technology is vital for managing customer relationships and internal processes.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Focus on sustainability and innovation
• Customer-centric ethos

Work Style:

• Collaborative team approach
• Independent problem-solving
• Adaptability to dynamic environments

Self-Assessment Questions:

• Am I aligned with Maersk’s customer-centric values?
• Can I thrive in a dynamic, deadline-driven environment?
• Do I have the innovative mindset this role requires?

ASSUMPTION: The cultural fit requires a commitment to teamwork, diversity, and a proactive approach to challenges.

⚠️ Potential Challenges

• Managing complex customer relationships
• Synchronizing internal and external stakeholder needs
• Adapting to evolving logistics technologies
• Prioritizing tasks in a fast-paced environment

ASSUMPTION: Candidates should be prepared to tackle dynamic challenges moving between strategic planning and hands-on customer service.

📈 Similar Roles Comparison

• Typically offers similar skills and responsibilities found in Account Manager positions
• Comparable to Sales Support roles in other global logistics companies
• Involves higher interaction with strategic business aspects than traditional customer service roles

ASSUMPTION: The role is likely more proactive and strategic in nature than similar customer-facing roles.

📝 Sample Projects

• Leading customer satisfaction improvement initiatives
• Overseeing large-scale contract renewals and negotiations
• Implementing new CRM tools for enhanced customer engagement

ASSUMPTION: The projects often require a blend of technical skill and customer insight, coupled with efficient execution.

❓ Key Questions to Ask During Interview

• What are the specific metrics for success in this role?
• How does Maersk support professional development within this role?
• Can you describe the team structure I would be working with?
• What challenges has the company faced recently in customer partnerships?
• How does this role contribute to the company’s strategic goals?

ASSUMPTION: Questions should address growth opportunities, team dynamics, and alignment with company strategies.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Maersk career portal
• Prepare for an initial HR screening interview
• Demonstrate industry knowledge and customer service experience
• Discuss in detail any previous logistics-related roles
• Use keywords from the job description in your resume

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.