📌 Core Information
🔹 Job Title: Director, Account Management
🔹 Company: Mastercard
🔹 Location: New York City, New York
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: May 12, 2025
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Managing strategic relationships with global digital merchants and marketplaces
- Driving business development opportunities and commercial proposals
- Negotiating deal terms and partnership agreements
- Collaborating with internal stakeholders to deploy strategically important products and services
ASSUMPTION: This role requires a high level of strategic thinking, commercial acumen, and strong communication skills to succeed in a dynamic and complex environment.
📋 Key Responsibilities
✅ Develop and manage a successful sales pipeline of new business initiatives that support Mastercard's strategy and goals
✅ Drive business development opportunities and innovative commercial proposals to deliver increased revenue and market share
✅ Defend and grow revenues through relationship management and commercialization of Mastercard's product solutions
✅ Identify business opportunities and needs, and engage in the development of solutions to commercialize new offerings
✅ Broaden relationships with client stakeholders to drive more strategic discussions and entrench the Mastercard brand
✅ Construct deal terms and partnership/commercial agreements with potential partners and successfully negotiate deal terms in line with Mastercard's strategy
✅ Push the organization to act as a global partner of the managed accounts and ensure global alignment on priority activities
ASSUMPTION: This role requires a proactive approach to account management, with a focus on driving growth and strategic alignment with clients and internal stakeholders.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven track record in account management or sales roles within the payments industry, with a focus on digital commerce
Required Skills:
- Strategic mindset and strong commercial acumen
- Excellent communication and negotiation skills
- Strong understanding of digital commerce trends and regulatory environments
- Ability to navigate complex organizations and influence without direct authority
- Ability to think outside the box and recognize the value of alternative thinking
Preferred Skills:
- Experience working with global digital merchants and marketplaces
- Fluency in multiple languages
ASSUMPTION: Candidates with experience in the payments industry and a strong understanding of digital commerce trends will be best suited for this role.
💰 Compensation & Benefits
Salary Range: $172,000 - $275,000 USD per year (based on location, experience, and other qualifications)
Benefits:
- Medical, prescription drug, dental, and vision insurance
- Disability and life insurance
- Flexible spending account and health savings account
- Paid leaves, vacation days, and sick days
- 401k with company match
- Tuition reimbursement and gender-inclusive benefits
Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 5:00 PM, with flexibility based on business needs
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments and commerce
Company Size: Mastercard has 10,001+ employees, making it a large organization with significant resources and global reach
Founded: 1966, with headquarters in Purchase, NY
Company Description:
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide
- Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Combines technology, innovation, partnerships, and networks to deliver unique products and services
Company Specialties:
- Global digital payments and commerce
- Technology and innovation
- Innovative mobile payment solutions and processing
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard's large size and global presence offer applicants significant opportunities for career growth and development.
📊 Role Analysis
Career Level: This role is at the director level, requiring strategic decision-making and leadership skills
Reporting Structure: The Director, Account Management reports to the SVP Global Digital Merchants & Marketplaces
Work Arrangement: This role is on-site, with the expectation of working from the New York City office
Growth Opportunities:
- Potential to expand the role's scope and impact based on performance and business needs
- Opportunities to work with diverse teams and stakeholders across the organization
- Chance to develop leadership and management skills through team collaboration and mentorship
ASSUMPTION: This role offers significant growth opportunities for the right candidate, with the potential to make a substantial impact on Mastercard's business.
🌍 Location & Work Environment
Office Type: Mastercard's New York City office is a modern, collaborative workspace with amenities and resources to support employee productivity and well-being
Office Location(s): 150 5th Avenue, New York, NY 10010
Geographic Context:
- New York City is a major global financial hub, offering a dynamic and fast-paced work environment
- The city provides ample opportunities for networking and professional development
- New York City has a diverse and multicultural population, reflecting Mastercard's global customer base
Work Schedule: Full-time, typically Monday to Friday, with flexibility based on business needs
ASSUMPTION: The New York City office provides a vibrant and stimulating work environment, with easy access to cultural attractions, dining, and entertainment options.
💼 Interview & Application Insights
Typical Process:
- Phone or video screening to assess communication skills and cultural fit
- In-depth behavioral and situational interviews to evaluate problem-solving skills and strategic thinking
- Final interviews with senior leadership to discuss the role's fit within Mastercard's strategic priorities
Key Assessment Areas:
- Strategic thinking and commercial acumen
- Communication and negotiation skills
- Understanding of digital commerce trends and regulatory environments
- Ability to navigate complex organizations and influence without direct authority
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare examples of your ability to drive business development, manage strategic relationships, and negotiate deal terms
- Demonstrate your understanding of Mastercard's business and the global digital payments landscape
ATS Keywords: Account Management, Business Development, Strategic Planning, Digital Commerce, Merchant Acquiring, Partnerships, Negotiation, Stakeholder Management, Global Digital Merchants, Marketplaces
ASSUMPTION: Mastercard's recruitment process is designed to assess candidates' strategic thinking, commercial acumen, and cultural fit for the organization.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce)
- Project management tools (e.g., Microsoft Project, Asana)
- Data analysis and visualization tools (e.g., Excel, Tableau)
- Communication and collaboration platforms (e.g., Microsoft Office Suite, Slack)
ASSUMPTION: Mastercard provides its employees with access to industry-standard tools and technologies to support their work.
👔 Cultural Fit Considerations
Company Values:
- Doing the Right Thing
- Staying True to Ourselves
- Including Everyone
- Partnering at Our Finest
- Excelling as One Team
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering excellence
- Adaptable and responsive to change
- Innovative and forward-thinking
Self-Assessment Questions:
- How do you align with Mastercard's core values, particularly 'Partnering at Our Finest' and 'Excelling as One Team'?
- How do you approach building and maintaining strategic relationships with clients and internal stakeholders?
- How do you balance a focus on short-term results with long-term strategic planning and execution?
ASSUMPTION: Mastercard's culture values collaboration, innovation, and a commitment to doing the right thing, both for its customers and employees.
⚠️ Potential Challenges
- Managing a diverse portfolio of global digital merchants and marketplaces with varying needs and priorities
- Navigating complex regulatory environments and industry trends
- Balancing short-term revenue growth with long-term strategic objectives
- Working effectively with internal stakeholders across multiple regions and functions
ASSUMPTION: This role presents unique challenges that require a strategic mindset, strong communication skills, and the ability to navigate complex environments.
📈 Similar Roles Comparison
- Compared to other account management roles, this position focuses more on strategic planning and business development with global digital merchants and marketplaces
- Industry-specific context: The global digital payments landscape is dynamic and rapidly evolving, requiring candidates to stay up-to-date with trends and innovations
- Career path comparison: This role offers opportunities for growth and development within Mastercard's global digital merchants and marketplaces team, as well as potential career progression into senior leadership positions
ASSUMPTION: This role offers unique opportunities and challenges compared to similar positions in the industry, with a focus on strategic planning, business development, and global digital merchants and marketplaces.
📝 Sample Projects
- Developing and executing a strategic account plan for a global digital merchant, driving revenue growth and expanding Mastercard's product footprint
- Negotiating a complex partnership agreement with a major marketplace, balancing Mastercard's strategic objectives with the partner's needs and priorities
- Collaborating with internal stakeholders to deploy a new product offering, ensuring alignment with Mastercard's strategic roadmap and client needs
ASSUMPTION: These sample projects illustrate the strategic and collaborative nature of the Director, Account Management role, requiring strong communication, negotiation, and problem-solving skills.
❓ Key Questions to Ask During Interview
- How does this role fit into Mastercard's overall strategy for global digital merchants and marketplaces?
- What are the key priorities for this role in the first 90 days?
- How does Mastercard support the professional development and growth of its employees in this role?
- What are the key challenges facing the global digital merchants and marketplaces team, and how can this role help address them?
- How does Mastercard foster a culture of collaboration and innovation within its teams?
ASSUMPTION: Asking these questions demonstrates your interest in the role and its strategic context, as well as your commitment to driving success for Mastercard and its clients.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare examples of your ability to drive business development, manage strategic relationships, and negotiate deal terms
- Demonstrate your understanding of Mastercard's business and the global digital payments landscape
- Follow up with the hiring manager one week after submitting your application to express your continued interest in the role
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
