Director, Account Management

📌 Core Information

🔹 Job Title: Director, Account Management

🔹 Company: Mastercard

🔹 Location: Purchase, NY; Atlanta, GA; New York, NY; San Francisco, CA

🔹 Job Type: Full-Time

🔹 Category: IT Services and IT Consulting

🔹 Date Posted: May 2, 2025

🔹 Experience Level: 10+ years

🔹 Remote Status: On-site (with up to 35% travel required)

🚀 Job Overview

Key aspects of this role include:

• Overseeing account management and business development for Commercial & Small Business Products
• Driving customer relationship growth and profitability through strategic planning
• Collaborating cross-functionally with various Mastercard teams and external partners
• Acting as the account manager for commercial payments, with a focus on net revenue targets

ASSUMPTION: This role requires a high level of strategic thinking, business development expertise, and strong cross-functional collaboration skills.

📋 Key Responsibilities

✅ Responsible for day-to-day account management for commercial payments within North America

✅ Understand customer business and market strategies, delivering against sales/net revenue targets for MasterCard products/services

✅ Identify and promote strategic development opportunities to drive MasterCard's incremental revenue growth and enhance mutual profitability

✅ Develop strong business relationships between MasterCard and the customer's organization, including product, operations, and business development

✅ Leverage and influence all MasterCard solutions and product management resources to deliver exceptional customer value

✅ Develop strategic business plans through the provision of appropriate account and market intelligence and take responsibility for their implementation

✅ Monitor and ensure the highest level of customer satisfaction with MasterCard's account team, innovation, information sharing, strategy, products, and services

✅ Develop and manage relationships between internal MasterCard partners to ensure cross-functional alignment and maximum support for the customer

ASSUMPTION: This role involves a high degree of customer interaction, strategic planning, and cross-functional collaboration to drive business growth and customer satisfaction.

🎯 Required Qualifications

Education: Bachelor's degree in Business, Finance, or a related field (MBA preferred)

Experience: 10+ years of experience in business development, sales, or account management within the card and/or financial services industry

Required Skills:

• Proven success in business development and sales strategies
• Deep knowledge of the payments ecosystem
• Strong cross-functional collaboration skills
• Excellent verbal and written communication, negotiation, and project management skills
• Ability to perform in a fast-paced and changing environment

Preferred Skills:

• Experience with commercial credit cards and solution selling
• Fluency in multiple languages

ASSUMPTION: Candidates should have a strong background in business development, sales, or account management within the card and/or financial services industry, with a proven track record of driving business growth and customer satisfaction.

💰 Compensation & Benefits

Salary Range: $143,000 - $275,000 USD (varies by location)

Benefits:

• Insurance (medical, prescription drug, dental, vision, disability, life insurance)
• Flexible spending account and health savings account
• Paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave, 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays)
• 401k with a best-in-class company match
• Deferred compensation for eligible roles
• Fitness reimbursement or on-site fitness facilities
• Eligibility for tuition reimbursement
• Gender-inclusive benefits

Working Hours: Full-time (40 hours per week) with up to 35% travel required

ASSUMPTION: The salary range provided is an estimate and may vary based on the specific location and the candidate's qualifications. The benefits listed are general and may vary based on the candidate's role and location.

📌 Applicant Insights

🔍 Company Context

Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments, technology, and innovative mobile payment solutions.

Company Size: Mastercard is a large corporation with over 10,000 employees worldwide, providing a diverse and dynamic work environment.

Founded: Mastercard was founded in 1966 and has since grown into a global leader in the digital payments industry.

Company Description:

• Mastercard powers economies and empowers people in over 200 countries and territories worldwide.
• The company supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible.
• Mastercard's technology and innovation, partnerships, and networks combine to deliver a unique set of products and services that help people, businesses, and governments realize their greatest potential.

Company Specialties:

• Global digital payments/commerce
• Technology
• Innovative mobile payment solutions
• Processing

Company Website: http://www.mastercard.com

ASSUMPTION: Mastercard's extensive global presence and industry leadership provide a unique opportunity for career growth and development within the digital payments industry.

📊 Role Analysis

Career Level: This role is at the senior management level, requiring strategic decision-making and leadership skills.

Reporting Structure: The Director, Account Management will report directly to the Senior Vice President or Vice President of Commercial & Small Business Products.

Work Arrangement: This is an on-site position with up to 35% travel required, allowing for frequent interaction with customers and internal teams.

Growth Opportunities:

• Potential career progression into senior leadership roles within Mastercard's Commercial & Small Business Products division or other relevant business units.
• Opportunities to expand industry knowledge and expertise through collaboration with various teams and external partners.
• Possibility to drive strategic initiatives that impact Mastercard's global business and contribute to the company's overall success.

ASSUMPTION: This role offers significant growth potential for candidates with strong business development and leadership skills, as well as a deep understanding of the payments ecosystem.

🌍 Location & Work Environment

Office Type: Mastercard's offices are modern, collaborative workspaces designed to foster innovation and productivity.

Office Location(s): Purchase, NY; Atlanta, GA; New York, NY; San Francisco, CA

Geographic Context:

• Purchase, NY: Located in Westchester County, NY, offering a suburban environment with easy access to New York City.
• Atlanta, GA: Situated in the heart of the Southeast, Atlanta offers a vibrant cultural scene, diverse neighborhoods, and a thriving business community.
• New York, NY: The city that never sleeps, New York offers unparalleled opportunities for professional growth, cultural experiences, and culinary delights.
• San Francisco, CA: Known for its scenic beauty, diverse neighborhoods, and innovative spirit, San Francisco provides a unique blend of urban and natural environments.

Work Schedule: Full-time (40 hours per week) with up to 35% travel required, allowing for flexible scheduling and remote work arrangements as needed.

ASSUMPTION: Mastercard's office locations offer diverse cultural experiences and professional opportunities, with flexible work arrangements to accommodate individual needs.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screen with the hiring manager
• On-site or virtual interview with the hiring team
• Final round interview with senior leadership
• Background check and offer extension

Key Assessment Areas:

• Business development and sales strategies
• Industry knowledge and expertise in the payments ecosystem
• Cross-functional collaboration and leadership skills
• Problem-solving and strategic thinking abilities

Application Tips:

• Tailor your resume and cover letter to highlight your business development, sales, and account management experience, as well as your industry-specific knowledge.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, strategic thinking, and leadership abilities.
• Research Mastercard's business and industry trends to demonstrate your understanding of the company's mission and values.
• Be prepared to discuss your long-term career goals and how this role aligns with your professional aspirations.

ATS Keywords: Business development, sales strategies, account management, payments ecosystem, cross-functional collaboration, leadership, problem-solving, strategic thinking

ASSUMPTION: Mastercard's interview process is designed to assess candidates' business development, sales, and leadership skills, as well as their industry-specific knowledge and cultural fit within the organization.

🛠️ Tools & Technologies

• CRM software (e.g., Salesforce, Microsoft Dynamics)
• Project management tools (e.g., Asana, Jira, Microsoft Project)
• Data analysis and visualization tools (e.g., Excel, Power BI, Tableau)
• Communication and collaboration platforms (e.g., Microsoft Teams, Slack, Google Workspace)

ASSUMPTION: Mastercard utilizes industry-standard tools and technologies to support its business operations and drive growth and innovation.

👔 Cultural Fit Considerations

Company Values:

• Doing the right thing
• Making a difference
• Partnering at the speed of business
• Leading the way
• Inclusion starts with I

Work Style:

• Collaborative and team-oriented
• Agile and adaptable
• Data-driven and innovative
• Customer-focused and results-oriented
• Diverse and inclusive

Self-Assessment Questions:

• Do you align with Mastercard's core values and work style?
• Are you comfortable working in a fast-paced, collaborative environment?
• Do you have a proven track record of driving business growth and customer satisfaction in a dynamic industry?
• Are you able to balance strategic thinking with tactical execution?
• Do you thrive in a diverse and inclusive work environment?

ASSUMPTION: Mastercard's culture values collaboration, innovation, and a customer-centric approach, with a strong emphasis on diversity, inclusion, and ethical business practices.

⚠️ Potential Challenges

• Managing multiple customer relationships and priorities simultaneously
• Navigating a dynamic and competitive payments industry
• Balancing strategic planning with day-to-day account management tasks
• Adapting to frequent travel requirements and potential changes in work arrangements
• Meeting and exceeding aggressive sales and revenue targets

ASSUMPTION: This role presents unique challenges that require strong business acumen, adaptability, and a results-driven mindset to succeed.

📈 Similar Roles Comparison

• Compared to other senior account management roles, this position offers a unique focus on the commercial payments sector and a global customer base.
• Mastercard's industry leadership and global presence provide unparalleled opportunities for career growth and development within the digital payments industry.
• This role offers a blend of strategic planning, cross-functional collaboration, and day-to-day account management responsibilities, making it an attractive option for experienced business development professionals seeking a diverse and challenging role.

ASSUMPTION: This role offers a unique combination of strategic, operational, and customer-facing responsibilities, making it an attractive option for experienced business development professionals seeking a diverse and challenging role within the digital payments industry.

📝 Sample Projects

• Developing and implementing a strategic account plan for a major commercial customer, driving significant revenue growth and enhancing mutual profitability
• Leading a cross-functional team to deliver a customized solution for a customer, resulting in improved customer satisfaction and increased market share
• Conducting a comprehensive market analysis to identify new business opportunities and expand MasterCard's commercial payments offerings

ASSUMPTION: These sample projects demonstrate the strategic, cross-functional, and customer-focused nature of the Director, Account Management role, requiring strong business acumen, leadership, and problem-solving skills.

❓ Key Questions to Ask During Interview

• What are the key priorities for this role in the first 90 days?
• How does this role collaborate with other teams within MasterCard, such as Product, Marketing, and Technology?
• What are the most significant challenges facing the commercial payments industry, and how can this role address them?
• How does MasterCard support the professional development and growth of its employees?
• What are the key performance indicators (KPIs) for this role, and how are they measured and tracked?

ASSUMPTION: Asking thoughtful and insightful questions during the interview process demonstrates your interest in the role and commitment to driving business growth and success.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your business development, sales, and account management experience, as well as your industry-specific knowledge.
• Prepare for behavioral and situational interview questions that focus on your problem-solving skills, strategic thinking, and leadership abilities.
• Research Mastercard's business and industry trends to demonstrate your understanding of the company's mission and values.
• Be prepared to discuss your long-term career goals and how this role aligns with your professional aspirations.
• Follow up with the hiring manager within one week after your interview to reiterate your interest in the role and address any remaining questions.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.