📌 Core Information
🔹 Job Title: Director, Account Management, Global Digital Merchants & Marketplaces
🔹 Company: Mastercard
🔹 Location: San Francisco, California
🔹 Job Type: Full-Time
🔹 Category: IT Services and IT Consulting
🔹 Date Posted: 2025-05-12
🔹 Experience Level: 10+ years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Growing Mastercard’s business with global digital merchants and marketplaces
- Accelerating growth in payments and delivering services to improve security and enhance customer loyalty
- Executing Mastercard’s strategic product roadmap and driving revenue growth
- Building strong partnerships and aligning strategic priorities with clients
ASSUMPTION: This role requires a strategic mindset and strong commercial acumen to drive business development and manage client relationships effectively.
📋 Key Responsibilities
✅ Develop and manage a successful sales pipeline of new business initiatives that support Mastercard’s strategy and goals
✅ Drive business development opportunities and innovative commercial proposals to deliver increased revenue and market share
✅ Defend and grow revenues through relationship management and commercialization of Mastercard’s product solutions
✅ Identify business opportunities and needs, and appropriately engage in the development of solutions to commercialize new solutions in partnership with global and regional teams
✅ Broaden relationships with client stakeholders to drive more strategic discussions and entrench the Mastercard brand
✅ Construct deal terms and partnership/commercial agreements with potential partners and successfully negotiate deal terms in line with Mastercard’s strategy
✅ Push the organization to act as a global partner of the managed accounts and ensure global alignment on priority activities
ASSUMPTION: This role requires strong communication, negotiation, and influencing skills to manage client relationships and drive strategic initiatives.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: Proven track record in account management or sales roles within the payments industry
Required Skills:
- Strategic mindset and strong commercial acumen
- Excellent communication and negotiation skills
- Strong understanding of digital commerce trends and ability to navigate complex regulatory environments
- Ability to navigate through large organizations and influence without direct authority
- Ability to think outside the box and recognize the value of alternative thinking
- Good communicator and influencer with strong negotiation skills
- Comfortable in a multi-tasking environment with the ability to give clear direction to team and customers alike
Preferred Skills:
- Master's degree in Business Administration or a related field
- Experience working with global digital merchants and marketplaces
ASSUMPTION: Candidates with experience in the payments industry and a proven track record in account management or sales roles are strongly preferred.
💰 Compensation & Benefits
Salary Range: $172,000 - $275,000 USD (based on location, experience, and other qualifications)
Benefits:
- Medical Insurance
- Prescription Drug Insurance
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life Insurance
- Flexible Spending Account
- Health Savings Account
- Paid Leaves
- 401k
- Tuition Reimbursement
- Gender-Inclusive Benefits
Working Hours: Full-time (40 hours per week)
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles and may vary depending on the candidate's qualifications and experience.
📌 Applicant Insights
🔍 Company Context
Industry: Mastercard operates in the IT Services and IT Consulting industry, focusing on global digital payments and commerce
Company Size: Mastercard has 10,001+ employees, offering a large and diverse work environment
Founded: 1966, with a rich history in the financial services industry
Company Description:
- Mastercard powers economies and empowers people in 200+ countries and territories worldwide
- Supports a wide range of digital payments choices, making transactions secure, simple, smart, and accessible
- Combines technology, innovation, partnerships, and networks to deliver unique products and services
Company Specialties:
- Global digital payments/commerce
- Technology
- Innovative mobile payment solutions
- Processing
Company Website: http://www.mastercard.com
ASSUMPTION: Mastercard is a well-established company with a strong global presence and a focus on innovation in the digital payments industry.
📊 Role Analysis
Career Level: This role is at the senior management level, requiring strategic decision-making and leadership skills
Reporting Structure: The role reports directly to the SVP Global Digital Merchants & Marketplaces
Work Arrangement: On-site, with the possibility of occasional remote work for specific tasks or meetings
Growth Opportunities:
- Potential to expand the role's scope and responsibilities based on performance and business needs
- Opportunities to work with diverse teams and gain exposure to different aspects of the business
- Mastercard offers various training and development programs to support career growth
ASSUMPTION: This role offers opportunities for professional growth and development within Mastercard's global organization.
🌍 Location & Work Environment
Office Type: Mastercard's San Francisco office is a modern, collaborative workspace
Office Location(s): 2000 Purchase St, Purchase, NY 10577, US (headquarters); 3 Fraser Street, Level 17, Duo Tower, Singapore 189352, SG (Asia Pacific headquarters); 2200 Mastercard Blvd, O'Fallon, MO 63368, US (global operations center)
Geographic Context:
- San Francisco is a major tech hub with a vibrant startup ecosystem
- The city offers a diverse range of cultural attractions, dining options, and outdoor activities
- Mastercard's San Francisco office is located in the heart of the city, providing easy access to public transportation and amenities
Work Schedule: Full-time, with flexible hours and the possibility of occasional remote work
ASSUMPTION: The San Francisco office provides a dynamic and engaging work environment, with opportunities to collaborate with diverse teams and stakeholders.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the hiring manager
- On-site or virtual interview with the hiring team
- Final round interview with senior leadership
- Background check and offer extension
Key Assessment Areas:
- Strategic thinking and problem-solving skills
- Communication and negotiation skills
- Industry knowledge and understanding of digital commerce trends
- Cultural fit and alignment with Mastercard's values
Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Demonstrate your understanding of the payments industry and digital commerce trends in your application materials
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage client relationships
- Research Mastercard's mission, values, and culture to show your enthusiasm for the role and the company
ATS Keywords: Account Management, Sales, Strategic Planning, Business Development, Negotiation, Communication, Digital Commerce, Regulatory Navigation, Relationship Management, Influencing, Problem Solving, Team Leadership, Stakeholder Engagement, Commercial Acumen, Innovation, Multi-tasking
ASSUMPTION: The application process for this role is competitive, and candidates should be prepared to demonstrate their qualifications and fit for the position.
🛠️ Tools & Technologies
- Microsoft Office Suite
- Salesforce
- Confluence and Jira (for project management and collaboration)
- Zoom (for virtual meetings and webinars)
ASSUMPTION: Mastercard uses industry-standard tools and technologies to support its global operations and client management processes.
👔 Cultural Fit Considerations
Company Values:
- Do the right thing
- Stay curious
- Make it happen
- One team, one dream
- With heart
Work Style:
- Collaborative and team-oriented
- Results-driven and focused on delivering excellence
- Adaptable and open to change
- Committed to continuous learning and improvement
Self-Assessment Questions:
- Do you align with Mastercard's core values and commitment to doing the right thing?
- Are you comfortable working in a dynamic, fast-paced environment and adapting to change?
- Do you possess strong communication and negotiation skills, with the ability to influence stakeholders at all levels?
ASSUMPTION: Candidates who demonstrate a strong cultural fit with Mastercard's values and work style will be more successful in the role.
⚠️ Potential Challenges
- Managing client relationships and expectations in a dynamic and competitive market
- Navigating complex regulatory environments and industry trends
- Balancing strategic planning and execution with day-to-day account management tasks
- Working with diverse teams and stakeholders across multiple time zones
ASSUMPTION: This role presents unique challenges and opportunities for growth and development in the digital payments industry.
📈 Similar Roles Comparison
- Compared to other account management roles in the payments industry, this position focuses more on strategic partnerships and less on day-to-day transaction processing
- Mastercard's global presence and extensive client portfolio offer unique opportunities for career growth and development
- This role requires a strong understanding of digital commerce trends and the ability to navigate complex regulatory environments
ASSUMPTION: This role offers a unique blend of strategic and tactical responsibilities, with a focus on driving business development and managing client relationships in the digital payments industry.
📝 Sample Projects
- Developing and executing a strategic account plan for a global digital merchant, driving revenue growth and market share
- Negotiating and closing a complex partnership agreement with a major marketplace, aligning with Mastercard's strategic product roadmap
- Managing a team to deliver a high-impact project, improving the security and efficiency of Mastercard's payment processing systems
ASSUMPTION: These sample projects illustrate the strategic and tactical nature of the role, requiring strong problem-solving skills and the ability to manage client relationships effectively.
❓ Key Questions to Ask During Interview
- Can you describe the most challenging client relationship you've managed, and how you overcame any obstacles?
- How does Mastercard support the professional development and growth of its employees in this role?
- Can you provide an example of a time when you had to navigate a complex regulatory environment, and how you successfully addressed the challenges?
- How does Mastercard foster a culture of innovation and continuous improvement?
- What are the key priorities for this role in the first 90 days, and how will my success be measured?
ASSUMPTION: Asking insightful questions during the interview process demonstrates your interest in the role and commitment to understanding the company's culture and priorities.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage client relationships
- Research Mastercard's mission, values, and culture to show your enthusiasm for the role and the company
- Follow up with the hiring manager one week after submitting your application to express your interest in the role and inquire about the status of your application
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
