📌 Core Information
🔹 Job Title: Director Client Services
🔹 Company: Fiserv
🔹 Location: Omaha, Nebraska, United States
🔹 Job Type: Full-time
🔹 Category: 📞 Customer Service
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📌 Essential Job Details
🚀 Job Overview
The Director Client Services for ISO Partner Solutions holds a pivotal role in shaping and executing strategies to ensure Fiserv's Independent Sales Organization (ISO) partners receive outstanding service, tailored solutions, and expert consultation. This leadership position oversees a team of Client Service Advisors (CSAs) responsible for portfolio management, solution consulting, and client growth initiatives.
ASSUMPTION: Based on the job description, this role is focused on managing client relationships and service delivery for Fiserv's ISO partners, which include Full-Service Providers, Wholesale clients, Retail clients, and PFACs.
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📋 Key Responsibilities
✅ Develop and execute strategies to deliver high-touch service and tailored consultation to ISO partners, fostering strong relationships and client satisfaction
✅ Lead, mentor, and manage a team of Client Service Advisors (CSAs), driving performance excellence and professional growth
✅ Oversee the delivery of portfolio management and solution consulting services, ensuring alignment with client needs and business objectives
✅ Continuously refine standard operating procedures to drive operational efficiency and optimize service delivery
✅ Respond to client inquiries and resolve escalations with a proactive and solutions-focused approach
✅ Identify and direct client education initiatives to address training needs, strengthen engagement, and promote service adoption
✅ Partner with internal Shared Services teams to enhance service delivery processes and achieve greater efficiencies
✅ Act as a key leadership contact for ISO Partner Solutions, serving as a trusted advisor to the broader ISO base and within the Fiserv leadership team
ASSUMPTION: The job description provides a clear and comprehensive overview of the key responsibilities for this Director Client Services role.
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🎯 Required Qualifications
Education: Bachelor's degree in a relevant field or equivalent military experience
Experience: 10+ years of experience in client service management within the financial technology industry, with 5+ years of demonstrated expertise in leading and fostering the growth of high-performing professional client service teams
Skills: Excellent problem-solving and analytical skills, proven history of client-centric leadership, and the ability to consistently drive client growth and ensure satisfaction through strategic focus and engagement
ASSUMPTION: The qualifications listed are standard for a Director-level client service role in the financial technology industry.
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💰 Compensation & Benefits
Salary Range: Not specified
Benefits: Not specified
Industry Comparison: Salaries for Director-level client service roles in the financial technology industry in Omaha, Nebraska typically range from $100,000 to $150,000 per year, depending on factors such as company size, industry experience, and performance.
ASSUMPTION: The salary range provided is an estimate based on industry data for similar roles in the Omaha, Nebraska area. Actual compensation will be determined by the employer.
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📌 Applicant Insights
🔍 Company Context
Industry Position: Fiserv is a global leader in payments and financial technology, serving clients in over 100 countries.
Company Size: Fiserv has over 40,000 associates worldwide.
Company Stage: Fiserv is an established enterprise company.
ASSUMPTION: The job description provides clear information about Fiserv's industry position and size, but the company's specific stage (e.g., growth, mature) is not explicitly stated.
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📊 Role Analysis
Career Level: This is a senior-level Director role, requiring extensive experience in client service management and team leadership.
Reporting Structure: The Director Client Services reports to the Fiserv leadership team and serves as a key contact for the broader ISO partner base.
Team Size/Composition: The role oversees a team of Client Service Advisors (CSAs), but the exact size of the team is not specified.
Growth Opportunities: This Director-level position offers opportunities for career advancement within Fiserv's client service and leadership teams.
ASSUMPTION: The reporting structure and team size/composition details are not explicitly stated in the job description, but can be reasonably inferred based on the nature and seniority of the role.
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🌍 Location & Work Environment
Office Type: This role is fully on-site in Omaha, Nebraska.
Geographic Context: Omaha is a major financial and technology hub in the Midwest, with a relatively low cost of living compared to coastal cities.
Work Schedule: The standard work schedule for this type of role is typically full-time, but specific details are not provided.
Regional Considerations: Omaha offers a stable, business-friendly environment with a diverse talent pool, making it an attractive location for financial technology companies like Fiserv.
ASSUMPTION: The job description specifies the role is fully on-site in Omaha, Nebraska, but does not provide additional details about the work environment or schedule.
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💼 Interview & Application Insights
Typical Process: The interview process for this Director-level role is likely to include an initial phone/video screening, followed by a series of in-person interviews with the hiring manager, team members, and key stakeholders.
Key Assessment Areas: Employers will likely evaluate the candidate's client service leadership experience, strategic thinking, team management skills, and ability to drive client satisfaction and growth.
Application Tips: Applicants should highlight their relevant experience in client service management, team leadership, and financial technology, as well as their problem-solving and client-centric approach.
ATS Keywords: Relevant keywords to include in the application may include "client service management," "customer experience," "financial technology," "portfolio management," "solution consulting," and "team leadership."
ASSUMPTION: The interview process and application insights are based on standard industry practices for senior-level client service roles, but the specific details may vary for this particular position at Fiserv.
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🛠️ Tools & Technologies
The Director Client Services role may involve familiarity with client relationship management (CRM) systems, portfolio management software, data analytics tools, and other financial technology platforms used by Fiserv and its ISO partners.
ASSUMPTION: The job description does not explicitly mention any specific tools or technologies, but these are common in client service roles within the financial technology industry.
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👔 Cultural Fit Considerations
Company Values: Fiserv is committed to innovation, excellence, and diversity, as evidenced by its recognition as a Fortune® "World's Most Admired Companies™" and top scorer on the Bloomberg Gender-Equality Index.
Work Style: The role requires a collaborative, solutions-focused approach, as the Director must work closely with internal teams and external ISO partners to deliver exceptional service and drive client growth.
Self-Assessment: Candidates should consider their ability to thrive in a fast-paced, client-centric environment, as well as their leadership skills in managing and developing a high-performing team.
ASSUMPTION: The company's commitment to innovation, excellence, and diversity is clearly stated in the job description, but other cultural elements are inferred based on the nature of the role and industry.
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⚠️ Potential Challenges
The Director Client Services role may face challenges such as managing a large portfolio of ISO partners, coordinating cross-functional initiatives, and continuously improving service delivery processes to meet evolving client needs. The breadth of responsibilities and need to balance strategic planning with day-to-day operations could also be demanding.
ASSUMPTION: These potential challenges are based on the scope of the role and common pain points in client service leadership positions, but the actual challenges may vary depending on the specific circumstances at Fiserv.
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📈 Similar Roles Comparison
This Director Client Services role is similar to other senior-level client service management positions in the financial technology industry, such as Vice President of Client Services, Director of Client Success, or Head of Customer Experience. These roles typically involve leading a team of client-facing advisors, developing client-centric strategies, and driving operational excellence to ensure high levels of customer satisfaction and growth.
ASSUMPTION: The comparison to similar roles in the financial technology industry is based on standard industry practices and the level of responsibility outlined in the job description.
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📝 Sample Projects
As the Director Client Services, some potential projects or tasks may include:
- Developing a comprehensive client service strategy to improve overall satisfaction and retention for Fiserv's ISO partners
- Leading a cross-functional initiative to streamline and optimize the client onboarding and support processes
- Designing and implementing a new training program to upskill the Client Service Advisor team on the latest financial technology solutions and industry best practices
- Analyzing client data and feedback to identify areas for service improvements and new product/service offerings
ASSUMPTION: These sample projects are based on the key responsibilities outlined in the job description and are meant to provide illustrative examples of the types of initiatives the Director may work on.
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❓ Key Questions to Ask During Interview
- What are the top priorities and critical success factors for this role in the first 6-12 months?
- How does the Client Service Advisor team collaborate with other departments (e.g., Sales, Product, IT) to deliver exceptional service to ISO partners?
- Can you share examples of how the company's commitment to innovation and diversity is reflected in the client service team's work and culture?
- What professional development and growth opportunities are available for the Director Client Services and their team?
- How does Fiserv measure and track client satisfaction, and what are the key metrics the Director will be responsible for?
- Can you describe the decision-making process and level of autonomy the Director will have in shaping the client service strategy and operations?
ASSUMPTION: These sample interview questions are designed to help the candidate better understand the priorities, cross-functional relationships, company culture, and growth opportunities associated with this Director-level role.
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📌 Disclaimer
⚠️ This enhanced job description was AI-generated based on the original job listing. Information has been organized and supplemented with industry-standard insights where details were not provided. All assumptions are explicitly labeled. Applicants should verify all details directly with the employer before making decisions based on this content.
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📌 Next Steps for Applicants
To effectively pursue this Director Client Services opportunity at Fiserv, applicants should:
- Carefully review the job description to ensure they meet the required qualifications and can speak to the key responsibilities
- Optimize their resume and application materials to highlight their relevant experience in client service management, financial technology, and team leadership
- Research Fiserv's company history, industry position, and commitment to innovation and diversity to demonstrate their alignment with the organization's values
- Prepare thoughtful questions to ask during the interview that show their strategic thinking and genuine interest in the role
- Be prepared to discuss specific examples of how they have driven client satisfaction, managed high-performing teams, and delivered measurable business impact
- Follow up promptly after the interview to reiterate their interest and qualifications for the position
By taking these steps, applicants can position themselves as strong candidates who are well-suited to succeed in this pivotal Director Client Services role at Fiserv.
