📌 Core Information
🔹 Job Title: Director Marketing Operations
🔹 Company: Fidelity Canada
🔹 Location: Toronto Office, Canada
🔹 Job Type: Full-Time
🔹 Category: Marketing
🔹 Date Posted: 2025-03-27
🔹 Experience Level: 7-10 years
🔹 Remote Status: Hybrid (Flexible working arrangements)
🚀 Job Overview
Key aspects of this role include:
- Leading critical shared services functions such as Creative Services, Translation, and Production/Operations teams
- Orchestrating marketing project planning, execution, and delivery while ensuring efficiency in the content supply chain
- Driving continuous improvement in marketing workflow, prioritization, and project velocity
- Managing vendor relationships and holding third-party vendors/agencies accountable for service delivery standards
- Fostering a culture of feedback and competitive advantage through strategic leadership and team development
ASSUMPTION: This role requires a high level of strategic thinking, operational excellence, and stakeholder management to successfully lead multiple teams and drive marketing project delivery.
📋 Key Responsibilities
✅ Craft and implement the overall vision, strategy, and direction for combined shared services functions
✅ Lead and oversee teams including Marketing Production/Operations, Design Services, and Translation Services
✅ Provide strategic, operational, and technical leadership for projects from development to execution and measurement
✅ Oversee methodologies and processes for project delivery and execution, driving continuous improvement efforts
✅ Establish frameworks and governance for project intake, prioritization, and ad-hoc requests using agile project management methodologies
✅ Develop and implement vendor management strategies to evaluate and hold third-party vendors/agencies accountable for service delivery standards
✅ Build and maintain strong relationships with vendors/agencies, ensuring optimal utilization and ROI
✅ Monitor performance and manage relationships to address underperformance or risk concerns
✅ Provide strategic direction to the team, investing in development and fostering continuous improvement
✅ Coach and enable team members to be facilitators of innovation and catalysts for projects
✅ Engage with senior leaders to understand needs and evolve shared services accordingly
✅ Create a culture of feedback, enhancing workflows and driving competitive advantage
ASSUMPTION: This role involves a high degree of cross-functional collaboration, requiring strong communication and stakeholder management skills to balance multiple priorities and ensure project success.
🎯 Required Qualifications
Education: University degree (Bachelor's) or equivalent work experience
Experience: 7-10 years of shared services/marketing operations experience in a fast-paced environment servicing multiple stakeholders
Required Skills:
- Proven leadership experience motivating teams and delivering excellent customer service to internal partners
- Ability to create, execute, and communicate strategy and results
- Track record of marketing operations leadership, enablement, and expertise
- Understanding of content supply chain concepts
- Problem-solving skills and ability to increase project velocity
- Strong attention to detail and excellent written/verbal communication skills
- A willingness to be a change agent, learn, and coach others
Preferred Skills:
- 3+ years of experience leading and growing a high-performing marketing team
- Experience with process optimization for marketing shared services functions
- Experience overseeing teams responsible for marketing workflow and content/or content supply chain technologies
- Related certifications in Workfront, Adobe Creative Cloud, or in Content Supply Chain management
- Related certification such as Certified ScrumMaster (CSM), PMI Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP)
ASSUMPTION: Candidates with experience in a regulated environment like financial services will have a competitive advantage for this role.
💰 Compensation & Benefits
Salary Range: CAD 150,000 - 180,000 (Based on industry standards for similar roles in Toronto)
Benefits:
- Flexible working arrangements (100% remote, hybrid, and in office options)
- Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
- Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
- Parental leave top-up to 100% of your salary for a period of 25 weeks
- Up to $650 for home office equipment
- Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
- Diversity and inclusion programs, including an active network of Employee Resource Groups
- Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation
Working Hours: 37.5 hours per week, with flexible working arrangements
ASSUMPTION: The salary range provided is an estimate based on industry standards for similar roles in Toronto. Actual compensation may vary based on the candidate's experience and qualifications.
📌 Applicant Insights
🔍 Company Context
Industry: Financial Services
Company Size: 1,001-5,000 employees (Large enterprise)
Founded: 1987 (Over 35 years of experience)
Company Description:
- Fidelity Canada offers individuals and institutions a range of trusted investment portfolios and services
- Part of a broader group of companies known as “Fidelity Investments”, one of the world’s largest providers of financial services
- Headquartered in Toronto with regional offices in Montreal, Calgary, and Vancouver
Company Specialties:
- Investment Management
- Financial Services
- Mutual Funds
- Financial Planning
- Retirement
- Asset Management
- Financial Education
- Market Commentary
- and Institutional
Company Website: Fidelity Canada
ASSUMPTION: Fidelity Canada is a well-established company with a strong reputation in the financial services industry, offering a range of investment products and services to both individual and institutional clients.
📊 Role Analysis
Career Level: Senior Management
Reporting Structure: Reports directly to the VP, Marketing
Work Arrangement: Hybrid (Flexible working arrangements)
Growth Opportunities:
- Potential to grow into a VP or Director-level role within the Marketing department
- Opportunities to expand the team and take on additional responsibilities
- Chance to make a significant impact on the marketing operations function and drive strategic change
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand the team and take on additional responsibilities as the company continues to grow and evolve.
🌍 Location & Work Environment
Office Type: Hybrid (Flexible working arrangements)
Office Location(s): Toronto Office, Canada
Geographic Context:
- Toronto is a multicultural city with a diverse range of neighborhoods and attractions
- The Toronto Office is located in the heart of the city's financial district, offering easy access to public transportation and amenities
- The city has a humid continental climate, with warm summers and cold winters
Work Schedule: Flexible working arrangements, with a core working hours of 8:30 AM - 5:00 PM EST
ASSUMPTION: The hybrid work arrangement offers a balance between in-office collaboration and remote flexibility, allowing employees to optimize their productivity and work-life balance.
💼 Interview & Application Insights
Typical Process:
- Online application submission
- Phone or video screen with the HR team
- In-depth behavioral and technical interviews with the hiring manager and team members
- Final interview with the VP, Marketing
- Background check and reference check
Key Assessment Areas:
- Leadership and team management skills
- Strategic thinking and problem-solving abilities
- Project management and workflow optimization expertise
- Vendor management and stakeholder communication skills
- Cultural fit and alignment with Fidelity's values
Application Tips:
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Demonstrate your understanding of marketing operations, content supply chain, and project management concepts
- Showcase your leadership experience and ability to drive strategic change
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage multiple priorities
ATS Keywords: Marketing Operations, Shared Services, Project Management, Content Supply Chain, Workflow Optimization, Vendor Management, Stakeholder Communication, Leadership, Strategic Planning
ASSUMPTION: Fidelity Canada uses an Applicant Tracking System (ATS) to manage job applications, so including relevant keywords in your resume can help your application stand out.
🛠️ Tools & Technologies
- Workfront (Project management and workflow optimization software)
- Adobe Creative Cloud (Design and content creation tools)
- Adobe Experience Manager (Content management system)
- Microsoft Office Suite (Productivity and collaboration tools)
ASSUMPTION: Familiarity with these tools and technologies is preferred, but not required, as training and onboarding will be provided.
👔 Cultural Fit Considerations
Company Values:
- Integrity
- Excellence
- Collaboration
- Inclusion
- Accountability
Work Style:
- Results-driven and focused on delivering high-quality projects
- Collaborative and inclusive, with a focus on teamwork and open communication
- Adaptable and able to thrive in a dynamic and fast-paced environment
Self-Assessment Questions:
- How do you align with Fidelity's value of 'Integrity' in your approach to work and decision-making?
- How comfortable are you working in a hybrid environment, balancing in-office collaboration and remote work?
- How do you ensure your work style complements and enhances the team's overall productivity and success?
ASSUMPTION: Fidelity Canada values a diverse and inclusive work environment, and candidates who demonstrate a strong cultural fit and alignment with the company's values will be most successful in this role.
⚠️ Potential Challenges
- Managing multiple priorities and balancing the needs of various stakeholders
- Driving continuous improvement in marketing workflow and project delivery in a fast-paced environment
- Holding vendors/agencies accountable for service delivery standards and addressing underperformance or risk concerns
- Adapting to changes in the marketing landscape and evolving client needs
ASSUMPTION: These challenges require strong leadership, strategic thinking, and adaptability to succeed in this role.
📈 Similar Roles Comparison
- This role is unique in its focus on leading multiple shared services functions and driving marketing project delivery
- Unlike other marketing operations roles, this position requires a strong strategic vision and the ability to manage vendor relationships and optimize workflows
- Career progression in this role may involve expanding the team and taking on additional responsibilities, rather than moving into a more specialized or technical role
ASSUMPTION: This role offers a unique blend of strategic leadership, operational excellence, and stakeholder management, making it distinct from other marketing operations positions.
📝 Sample Projects
- Implementing a new project management tool to optimize marketing workflow and improve project delivery
- Developing and executing a vendor management strategy to enhance service delivery standards and maximize ROI
- Streamlining marketing project intake, prioritization, and ad-hoc request processes using agile project management methodologies
ASSUMPTION: These sample projects illustrate the strategic and operational nature of the Director Marketing Operations role, requiring a balance of strategic thinking and tactical execution.
❓ Key Questions to Ask During Interview
- How does this role fit into the overall marketing strategy and contribute to Fidelity's business goals?
- What are the key priorities for this role in the first 90 days, and how will success be measured?
- How does the hiring manager envision this role evolving over time, and what opportunities exist for growth and development?
- What is the team structure and dynamic, and how does this role collaborate with other marketing functions?
- How does Fidelity support work-life balance and employee well-being, particularly in a hybrid work environment?
ASSUMPTION: Asking these questions demonstrates your interest in the role and its strategic impact, as well as your commitment to understanding the work environment and team dynamics.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience and skills for this role
- Prepare for behavioral and situational interview questions that focus on your problem-solving skills and ability to manage multiple priorities
- Research Fidelity Canada and the financial services industry to demonstrate your understanding of the company and its competitive landscape
- Follow up with the HR team one week after submitting your application to inquire about your application status
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
