📌 Core Information
🔹 Job Title: Director of Account Management
🔹 Company: Artlist
🔹 Location: Tel Aviv-Yafo, Israel
🔹 Job Type: On-site, Full-time
🔹 Category: Technology, Information and Internet
🔹 Date Posted: May 11, 2025
🔹 Experience Level: 5-10 years
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Leading and developing high-performing Account Management teams
- Implementing best-in-class account management practices and workflows
- Driving account retention, expansion, and customer satisfaction metrics
- Collaborating with cross-functional teams to ensure customer success
- Working with enterprise accounts and supporting strategic initiatives
ASSUMPTION: This role requires a strategic thinker with a strong background in SaaS and proven experience in leading customer-facing teams. The ideal candidate will have a deep understanding of customer-centric growth and be able to scale and mentor teams effectively.
📋 Key Responsibilities
✅ Lead, develop, and manage strong teams of Account Managers
✅ Define and implement best-in-class account management practices and workflows
✅ Drive account retention, expansion, and customer satisfaction metrics
✅ Work closely with Sales to align on customer lifecycle goals and handoffs
✅ Establish scalable processes and KPIs to monitor team performance and customer outcomes
✅ Support strategic enterprise accounts when necessary
✅ Collaborate with product and marketing teams to ensure the voice of the customer is heard
ASSUMPTION: This role involves a mix of strategic planning, team management, and customer interaction. The ideal candidate will be comfortable balancing these responsibilities and driving results through their teams.
🎯 Required Qualifications
Education: Bachelor's degree in Business, Marketing, or a related field (or equivalent experience)
Experience: 5+ years of experience in Account Management, with at least 2+ years in a leadership role. Proven experience hiring, managing, and scaling teams in Israel. Strong background in working with SaaS companies – must.
Required Skills:
- Proven success in leading customer-facing teams to hit growth and renewal targets
- Strategic thinker with excellent communication and stakeholder management skills
- Fluent in English; Hebrew is a plus
Preferred Skills:
- Experience working with enterprise accounts
- Knowledge of the video creation industry
ASSUMPTION: Given the seniority of the role, candidates should have a proven track record in account management and team leadership within the SaaS industry. Familiarity with the video creation industry would be an asset but is not required.
💰 Compensation & Benefits
Salary Range: The salary range for this role is estimated to be between $120,000 - $160,000 per year, based on industry standards for a Director of Account Management in Israel with 5-10 years of experience. This range is subject to change based on the candidate's qualifications and the company's compensation structure.
Benefits:
- Health, dental, and vision insurance
- 401(k) matching
- Generous PTO and holiday policy
- Employee stock options
- Professional development opportunities
Working Hours: Full-time, Monday-Friday, 9:00 AM - 5:00 PM (with flexibility for remote work as needed)
ASSUMPTION: The salary range provided is an estimate based on industry standards and may vary depending on the candidate's qualifications and the company's compensation structure. Benefits are subject to change and may vary based on the candidate's location and employment status.
📌 Applicant Insights
🔍 Company Context
Industry: Artlist operates in the technology, information, and internet industry, focusing on creative technology and video creation tools.
Company Size: Artlist is a mid-sized company with 201-500 employees, providing a dynamic and collaborative work environment.
Founded: Artlist was founded in 2016 and has since grown to serve over 27 million users worldwide, including top-tier global brands.
Company Description:
- Artlist is a leading creative technology company empowering global brands and creators through two products: Artlist and Motion Array.
- Offering over 3 million high-quality, royalty-free assets, Artlist provides everything needed to produce video content through a subscription-based model.
- The company is constantly expanding into advanced creative tools like GenAI features and video effects plugins.
Company Specialties:
- Music for films
- Video and video production
- Video editing
- Royalty-free music
- Music licensing and subscriptions
- YouTube and video creators
- Stock footage and footage subscriptions
- Sound effects
Company Website: artlist.io
ASSUMPTION: Artlist is a fast-growing company with a strong focus on innovation and customer success. Applicants should be prepared to work in a dynamic and evolving environment.
📊 Role Analysis
Career Level: This role is a senior-level position, reporting directly to the VP of Customer Success or a similar executive.
Reporting Structure: The Director of Account Management will oversee multiple teams of Account Managers, with the potential to manage up to 10 direct reports.
Work Arrangement: This role is on-site, with the primary office location in Tel Aviv-Yafo, Israel. However, some flexibility for remote work may be available.
Growth Opportunities:
- Advancement to a VP or C-level role within the Customer Success or Account Management organization
- Expansion of responsibilities to include additional regions or product lines
- Development of leadership and management skills through mentoring and coaching opportunities
ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to expand their impact and advance their career within the organization.
🌍 Location & Work Environment
Office Type: Artlist's primary office is located in the Beit Polak building at 20 Ahad Ha'Am St., Tel Aviv-Yafo, Israel.
Office Location(s): In addition to the primary office in Tel Aviv-Yafo, Artlist has offices in New York, NY, USA, and other locations in Israel.
Geographic Context:
- Tel Aviv-Yafo is Israel's second-most populous city and a major economic hub, known for its vibrant culture, nightlife, and beaches.
- The city is home to a thriving tech industry, with numerous startups and multinational corporations.
- Tel Aviv-Yafo offers a diverse range of neighborhoods, each with its unique character and amenities.
Work Schedule: The standard work schedule is Monday-Friday, 9:00 AM - 5:00 PM, with flexibility for remote work as needed.
ASSUMPTION: Applicants should be comfortable working in a dynamic, fast-paced environment and be able to thrive in a multicultural setting.
💼 Interview & Application Insights
Typical Process:
- Online application review
- Phone or video screen with the HR team
- On-site or virtual interview with the hiring manager and team members
- Final interview with the VP of Customer Success or a similar executive
- Background check and offer extension
Key Assessment Areas:
- Customer-centric mindset and approach to account management
- Leadership and team management skills
- Strategic thinking and problem-solving abilities
- Communication and stakeholder management skills
- Industry knowledge and familiarity with SaaS dynamics
Application Tips:
- Tailor your resume and cover letter to highlight your experience in account management, team leadership, and customer success within the SaaS industry.
- Prepare examples of your past achievements in driving account retention, expansion, and customer satisfaction.
- Demonstrate your understanding of Artlist's products and the video creation industry.
ATS Keywords: Account Management, SaaS, Customer Success, Team Leadership, Strategic Thinking, Communication, Stakeholder Management, Video Creation, Customer-centric
ASSUMPTION: The interview process for this role will focus on assessing the candidate's leadership, strategic, and communication skills, as well as their understanding of the SaaS industry and customer-centric growth.
🛠️ Tools & Technologies
- CRM software (e.g., Salesforce, HubSpot, or similar)
- Project management tools (e.g., Asana, Trello, or similar)
- Communication and collaboration tools (e.g., Slack, Microsoft Teams, or similar)
- Video conferencing tools (e.g., Zoom, Google Meet, or similar)
ASSUMPTION: Applicants should be comfortable using a variety of tools and technologies to facilitate communication, collaboration, and project management.
👔 Cultural Fit Considerations
Company Values:
- Creativity
- Innovation
- Customer-centricity
- Collaboration
- Integrity
Work Style:
- Dynamic and fast-paced
- Collaborative and team-oriented
- Customer-focused
- Innovative and forward-thinking
Self-Assessment Questions:
- How do you embody Artlist's values in your daily work?
- Describe a time when you went above and beyond to ensure customer success.
- How do you approach mentoring and developing team members to drive their growth and success?
ASSUMPTION: Artlist values candidates who are creative, innovative, and customer-centric, with a strong commitment to collaboration and integrity.
⚠️ Potential Challenges
- Managing a large team of Account Managers, with the need to balance strategic planning and day-to-day management
- Working with enterprise accounts, which may have complex needs and expectations
- Adapting to a fast-paced and evolving work environment, with a focus on continuous improvement and innovation
- Balancing the demands of multiple stakeholders, including customers, team members, and executives
ASSUMPTION: Applicants should be prepared to face these challenges and demonstrate their ability to thrive in a dynamic and demanding environment.
📈 Similar Roles Comparison
- Unlike traditional Account Management roles, this position focuses on leading and developing teams rather than individual account management.
- This role requires a strong understanding of the SaaS industry and customer-centric growth, with a focus on driving customer success through strategic planning and team management.
- Career progression in this role may include advancement to a VP or C-level position within the Customer Success or Account Management organization.
ASSUMPTION: Applicants should be aware of the unique aspects of this role and how it differs from traditional Account Management positions.
📝 Sample Projects
- Developing and implementing a new account management process to improve customer retention and expansion
- Leading a team of Account Managers in supporting a major enterprise customer through a complex product migration
- Conducting regular customer satisfaction surveys and using the results to inform strategic planning and process improvement
ASSUMPTION: These sample projects illustrate the strategic and leadership aspects of the role, as well as the importance of customer-centricity and continuous improvement.
❓ Key Questions to Ask During Interview
- How does Artlist support the professional development and growth of its Account Management team members?
- Can you describe the company's approach to customer success and how this role contributes to that strategy?
- How does Artlist measure the success of its Account Management teams, and how do these metrics align with the company's overall goals?
- What are the most significant challenges facing the Account Management teams in the next 12-24 months, and how can this role help address them?
- How does Artlist foster a culture of innovation and continuous improvement within its Account Management teams?
ASSUMPTION: These questions demonstrate the candidate's interest in understanding the company's approach to customer success, team development, and strategic planning.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through Artlist's careers page
- Tailor your resume and cover letter to highlight your experience in account management, team leadership, and customer success within the SaaS industry.
- Prepare examples of your past achievements in driving account retention, expansion, and customer satisfaction.
- Demonstrate your understanding of Artlist's products and the video creation industry.
- Follow up with Artlist's HR team one week after submitting your application to confirm receipt and inquire about next steps.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
