Director of Communications

📌 Core Information

🔹 Job Title: Director of Communications

🔹 Company: Delivery Hero

🔹 Location: Dubai, United Arab Emirates

🔹 Job Type: Full-time, On-site

🔹 Category: Communications, Public Relations

🔹 Date Posted: May 9, 2025

🔹 Experience Level: 5-10 years

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Developing and executing talabat's communication strategy across the MENA region
• Collaborating with top-level management to align communication strategies with business goals
• Leading and growing the regional communications team
• Driving the creation of communication assets and content for local market objectives
• Managing relationships with key media outlets, influencers, and stakeholders
• Ensuring compliance of all communication materials with relevant regulations
• Playing a pivotal role in crisis communications
• Evaluating and reporting on the effectiveness of communication campaigns

ASSUMPTION: This role requires a strategic and creative mindset, with the ability to balance both long-term planning and immediate execution. The ideal candidate will have experience leading communications in multiple markets, preferably in the MENA region.

📋 Key Responsibilities

✅ Craft and execute talabat's communication strategy throughout the MENA region

✅ Collaborate with top-level management and stakeholders to align communication strategies with the company's business goals

✅ Take the reins of our regional communications team, offering strategic direction, and fostering team growth

✅ Drive the creation of communication assets and content to achieve local market objectives

✅ Collaborate closely with talabat's brand and marketing teams for a consistent brand voice across all channels

✅ Cultivate and manage relationships with key media outlets, influencers, and stakeholders

✅ Ensure compliance of all communication materials with relevant regulations through collaboration with talabat's legal team

✅ Play a pivotal role in crisis communications, providing strategic direction and content

✅ Evaluate and report on the effectiveness of communication campaigns, offering insights and recommendations for enhancement

ASSUMPTION: This role requires a high level of autonomy and the ability to work effectively with cross-functional teams. The ideal candidate will be comfortable working in a fast-paced environment and adapting to changing priorities.

🎯 Required Qualifications

Education: Bachelor's degree in communication, public relations, or a related field

Experience: Solid track record of leading communications in multiple markets, with experience in the MENA region being advantageous

Required Skills:

• Proven ability in creating fresh and out-of-the-box communication campaigns that resonate with a young customer base
• Strong interpersonal and leadership skills, with the ability to guide teams across talabat markets
• Excellent communication skills, both written and verbal, with Arabic being a plus
• Experience in crisis management and issues management
• Demonstrated success in building and maintaining relationships with key media outlets, influencers, and stakeholders

Preferred Skills:

• Experience working in the food delivery or e-commerce industry
• Fluency in additional languages spoken in the MENA region

ASSUMPTION: While a degree in a related field is required, Delivery Hero values practical experience and proven results over formal qualifications. Candidates with a strong portfolio and relevant experience are encouraged to apply.

💰 Compensation & Benefits

Salary Range: AED 35,000 - 55,000 per month (Estimated based on market research for a Director of Communications role in Dubai with 5-10 years of experience)

Benefits:

• Health insurance
• Dental insurance
• Life insurance
• Retirement plan
• Employee discounts on talabat food deliveries
• Gym membership allowance
• Professional development opportunities

Working Hours: Full-time, typically Monday to Friday, 9:00 AM to 6:00 PM, with flexibility to work additional hours as needed

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's experience and qualifications. Delivery Hero offers a competitive benefits package to attract and retain top talent.

📌 Applicant Insights

🔍 Company Context

Industry: Delivery Hero operates in the competitive food delivery and e-commerce market, with a focus on technology and innovation to drive growth and customer satisfaction

Company Size: With over 10,000 employees globally, Delivery Hero offers a large and diverse work environment, providing ample opportunities for career growth and development

Founded: Delivery Hero was founded in 2013 and has since grown to become one of the world's leading local delivery platforms, operating in over 70 countries worldwide

Company Description:

• Delivery Hero is committed to delivering an amazing experience, fast, easy, and to your door
• The company operates in over 70 countries worldwide, powered by tech but driven by people
• Delivery Hero enables ambitious talent to deliver solutions that create impact within its ecosystem

Company Specialties:

• Online food ordering
• eCommerce
• Technology
• Online food delivery
• Marketing
• Apps
• Food tech
• Machine Learning
• Logistics

Company Website: http://www.deliveryhero.com

ASSUMPTION: Delivery Hero's global presence and rapid growth provide exciting opportunities for candidates looking to make a significant impact in a dynamic and innovative environment.

📊 Role Analysis

Career Level: This role is at the senior management level, reporting directly to the Regional Communications Director

Reporting Structure: The Director of Communications will oversee the regional communications team and collaborate with cross-functional teams, including marketing, branding, and legal

Work Arrangement: This is an on-site role based in Dubai, with the possibility of occasional remote work for specific tasks or meetings

Growth Opportunities:

• Potential to expand the role's scope and responsibilities based on performance and business needs
• Opportunities to work on high-impact projects and initiatives across the MENA region
• Access to professional development and training programs to support career growth

ASSUMPTION: Delivery Hero values internal promotions and offers clear career progression paths for high-performing employees.

🌍 Location & Work Environment

Office Type: Modern, collaborative office space with state-of-the-art facilities

Office Location(s): Oranienburger Straße 70, Berlin, Germany (Global Headquarters) and ITC Bay Square, Business Bay, Dubai, United Arab Emirates (MENA Regional Office)

Geographic Context:

• Dubai is a multicultural city with a thriving business environment and a strong focus on innovation and technology
• The United Arab Emirates offers a tax-free income and a high standard of living
• Dubai's strategic location provides easy access to other major markets in the MENA region

Work Schedule: Full-time, with flexibility to work additional hours as needed to meet project deadlines or manage crises

ASSUMPTION: Delivery Hero's Dubai office offers a dynamic and multicultural work environment, with opportunities for collaboration and learning from diverse perspectives.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening with the HR team
• First-round interview with the Regional Communications Director
• Second-round interview with key stakeholders, including the Global Communications Director
• Final interview and offer extension

Key Assessment Areas:

• Communication skills and ability to craft compelling narratives
• Strategic thinking and problem-solving abilities
• Leadership and team management skills
• Cultural fit and alignment with Delivery Hero's values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of successful communication campaigns you've led, demonstrating your ability to drive results and manage teams
• Research Delivery Hero's brand and values to show your enthusiasm for the company and understanding of its mission

ATS Keywords: Communications, Public Relations, Crisis Management, Leadership, Interpersonal Skills, Media Relations, Content Creation, Strategic Direction, Brand Voice, Campaign Development, Stakeholder Management, Regulatory Compliance, Market Objectives, Team Growth, Arabic

ASSUMPTION: Delivery Hero's recruitment process is designed to assess candidates' skills and cultural fit, with a focus on finding the best fit for both the company and the individual.

🛠️ Tools & Technologies

• Microsoft Office Suite (Word, Excel, PowerPoint)
• CRM software (e.g., Salesforce, HubSpot)
• Project management tools (e.g., Asana, Trello)
• Social media management platforms (e.g., Hootsuite, Buffer)
• Media monitoring and analytics tools (e.g., Mention, Brand24)

ASSUMPTION: While specific tools and technologies may vary depending on the role and region, Delivery Hero uses industry-standard software to support its operations and communications efforts.

👔 Cultural Fit Considerations

Company Values:

• We build
• We deliver
• We lead

Work Style:

• Collaborative and team-oriented
• Adaptable and responsive to change
• Data-driven and results-focused

Self-Assessment Questions:

• How do you embody Delivery Hero's core values in your daily work?
• Describe a time when you had to adapt your communication strategy in response to changing circumstances
• How do you approach building and maintaining relationships with key stakeholders?

ASSUMPTION: Delivery Hero's company culture is built on a foundation of collaboration, innovation, and a commitment to delivering excellence. Candidates who share these values and are eager to contribute to the company's mission are likely to thrive in this environment.

⚠️ Potential Challenges

• Managing a diverse team across multiple markets with varying cultural norms and communication styles
• Balancing the need for regional customization with the desire for a consistent global brand voice
• Adapting to the fast-paced and dynamic nature of the food delivery and e-commerce industry
• Navigating the complexities of working in a multinational corporation with a matrix organizational structure

ASSUMPTION: While these challenges may present obstacles, they also offer opportunities for growth and learning, as well as the chance to make a significant impact on Delivery Hero's success.

📈 Similar Roles Comparison

• Unlike other communications roles, this position requires a strong focus on crisis management and issues resolution
• This role offers the opportunity to work in a dynamic and rapidly growing market, with exposure to multiple cultures and languages
• Career progression in this role could lead to a global communications leadership position, with responsibility for multiple regions

ASSUMPTION: While this role shares similarities with other communications positions, its unique focus on the MENA region and the dynamic nature of the food delivery industry set it apart.

📝 Sample Projects

• Developing and executing a regional communication strategy to launch a new food delivery service in a key market
• Managing a crisis communication response to a high-profile incident involving a delivery partner
• Creating and implementing a media relations campaign to raise awareness of talabat's corporate social responsibility initiatives

ASSUMPTION: These sample projects illustrate the diverse range of responsibilities and challenges that the Director of Communications may face in this role.

❓ Key Questions to Ask During Interview

• How does this role fit into the broader communications strategy for talabat and Delivery Hero?
• What are the key priorities for the regional communications team in the first 90 days?
• How does Delivery Hero support the professional development and growth of its employees?
• What is the company's approach to crisis management and issues resolution?
• How does Delivery Hero foster a culture of innovation and adaptability?

ASSUMPTION: These questions are designed to provide insight into the role's responsibilities, the company's culture, and the opportunities for growth and development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of successful communication campaigns you've led, demonstrating your ability to drive results and manage teams
• Research Delivery Hero's brand and values to show your enthusiasm for the company and understanding of its mission
• Follow up with the HR team one week after submitting your application to confirm receipt and inquire about next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.