Emergency Communications Officer (911 Dispatcher)

📌 Core Information

🔹 Job Title: Emergency Communications Officer (911 Dispatcher)

🔹 Company: West Chester Township OH

🔹 Location: West Chester, OH, 45069

🔹 Job Type: Full-Time

🔹 Category: Government Administration

🔹 Date Posted: May 9, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Processing emergency and non-emergency calls for service
• Dispatching Police, Fire, and EMS using computer-aided dispatch technology
• Providing information and assistance to co-workers and the public
• Working rotating shifts, including nights, holidays, and weekends

ASSUMPTION: This role requires strong communication skills, multitasking, and the ability to work well under pressure. It is crucial for candidates to be comfortable with technology and able to learn new systems quickly.

📋 Key Responsibilities

✅ Processing emergency and non-emergency calls for service

✅ Dispatching Police, Fire, and EMS using computer-aided dispatch technology

✅ Providing information and assistance to co-workers and the public

✅ Maintaining composure and professionalism during high-stress situations

✅ Documenting call details and maintaining accurate records

ASSUMPTION: The role may involve handling sensitive and distressing situations, requiring candidates to have strong empathy and emotional intelligence.

🎯 Required Qualifications

Education: High School diploma or equivalent

Experience: No specific experience required, but communications or 911 dispatch experience is preferred

Required Skills:

• Strong communication skills (verbal and written)
• Ability to work well under pressure
• Proficiency in computer-aided dispatch technology
• Strong multitasking skills

Preferred Skills:

• Previous communications or 911 dispatch experience
• Bilingual or multilingual skills

ASSUMPTION: While not explicitly stated, candidates should have a clean driving record and be able to pass a background check, drug screen, and polygraph test.

💰 Compensation & Benefits

Salary Range: $25.99 - $32.38 per hour

Benefits:

• 11 paid holidays
• Paid leave, including vacation, personal, and sick time
• Comprehensive health, dental, and vision benefits
• Employer-paid life insurance
• Employee assistance program
• Participation in the Ohio Public Employees Retirement System

Working Hours: Rotating shifts, including nights, holidays, and weekends

ASSUMPTION: The salary range provided is based on the employer's listing and is subject to change. Benefits are subject to the employer's policies and may vary.

📌 Applicant Insights

🔍 Company Context

Industry: West Chester Township OH operates within the Government Administration industry, focusing on providing essential public services to its community.

Company Size: West Chester Township OH has 201-500 employees, providing a mid-sized work environment with ample opportunities for collaboration and growth.

Founded: West Chester Township OH was founded in 1823 and has since grown to become one of the most desirable communities in the region.

Company Description:

• West Chester Township OH is committed to superb customer service, with an emphasis on integrity, fiscal responsibility, and open communications.
• The township is known for providing exceptional services to a vibrant community and is recognized as one of America's best places to live.
• West Chester Township OH values innovation, attracts entrepreneurs, and invests in quality infrastructure and public safety services.

Company Specialties:

• Public safety services
• Community development
• Infrastructure management

Company Website: https://www.westchesteroh.org/

ASSUMPTION: West Chester Township OH is a government agency focused on serving its community, with a strong commitment to public safety and quality services.

📊 Role Analysis

Career Level: This role is an entry-level position, providing an excellent opportunity for candidates to start their career in emergency communications or public service.

Reporting Structure: Emergency Communications Officers report to the Communications Manager and work closely with Police, Fire, and EMS departments.

Work Arrangement: This is an on-site, full-time position with rotating shifts, including nights, holidays, and weekends.

Growth Opportunities:

• Advancement to senior or supervisory roles within the Communications Department
• Transition to other public service roles, such as Police or Fire Dispatcher
• Career progression within the broader government administration sector

ASSUMPTION: While not explicitly stated, there may be opportunities for training and certification to enhance skills and advance within the department or organization.

🌍 Location & Work Environment

Office Type: West Chester Township OH operates a single office location for its Emergency Communications Department.

Office Location(s): 9113 Cincinnati Dayton Rd, West Chester, Ohio 45069

Geographic Context:

• West Chester, Ohio, is located in the southwestern part of the state, approximately 20 miles north of Cincinnati and 40 miles south of Dayton.
• The township is part of Butler County and offers a mix of urban and suburban environments.
• West Chester is known for its strong schools, beautiful homes, and safe neighborhoods, making it an attractive place to live and work.

Work Schedule: Rotating shifts, including nights, holidays, and weekends

ASSUMPTION: The work environment may be fast-paced, stressful, and demanding, with a high level of responsibility and accountability for the safety of the community.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Completion of an online assessment (sent via email on June 3, 2025)
• Pre-interview testing (scheduled between June 3, 2025, and June 9, 2025)
• Panel interview (targeting the week of June 30, 2025)
• Polygraph, background check, and drug screen

Key Assessment Areas:

• Communication skills (verbal and written)
• Problem-solving and decision-making abilities
• Multitasking and time management skills
• Cultural fit and alignment with West Chester Township OH's values

Application Tips:

• Tailor your resume to highlight relevant skills and experiences, such as strong communication, multitasking, and customer service.
• Prepare for the online assessment by reviewing the job description and practicing common interview questions.
• Demonstrate your ability to work well under pressure and maintain composure in high-stress situations.

ATS Keywords: 911 Dispatcher, Emergency Communications, Public Safety, Customer Service, Computer-Aided Dispatch, Stress Management, Multitasking

ASSUMPTION: The application process may be competitive, and candidates should emphasize their relevant skills and experiences in their application materials.

🛠️ Tools & Technologies

• Computer-Aided Dispatch (CAD) systems (e.g., TriTech, Intergraph, or similar)
• Telecommunication equipment (e.g., radios, phones, headsets)
• Computers and relevant software (e.g., Microsoft Office, Google Workspace)

ASSUMPTION: Candidates should be comfortable using technology and learning new systems quickly, as the role may involve working with various tools and technologies.

👔 Cultural Fit Considerations

Company Values:

• Integrity
• Fiscal responsibility
• Open communications
• Customer service
• Innovation

Work Style:

• Fast-paced and dynamic work environment
• Strong team collaboration and communication
• Adaptability and flexibility in scheduling
• Ability to work well under pressure and maintain composure

Self-Assessment Questions:

• Do you thrive in high-stress, fast-paced environments?
• Are you able to maintain a calm and professional demeanor while handling distressing situations?
• Do you possess strong communication skills and the ability to multitask?

ASSUMPTION: Candidates should assess their fit with West Chester Township OH's values and work style, as well as their ability to thrive in a high-stress, fast-paced environment.

⚠️ Potential Challenges

• Handling distressing and sensitive situations with empathy and professionalism
• Managing high-stress situations and maintaining composure
• Adapting to rotating shifts, including nights, holidays, and weekends
• Meeting performance metrics and maintaining a high level of accuracy

ASSUMPTION: While the role offers a unique opportunity to serve the community, it also presents challenges that require strong emotional intelligence, resilience, and adaptability.

📈 Similar Roles Comparison

• Compared to other emergency communications roles, this position may offer more frequent interaction with first responders and a greater emphasis on customer service.
• In the government administration sector, West Chester Township OH is known for its strong commitment to public safety and quality services.
• Career progression in emergency communications or public service may involve transitioning to other roles, such as Police or Fire Dispatcher, or advancing to supervisory or management positions.

ASSUMPTION: Candidates should research similar roles and the government administration sector to better understand the unique aspects of this position and its potential career paths.

📝 Sample Projects

• Handling a high-volume emergency situation, such as a natural disaster or large-scale event, and coordinating multiple responses from various agencies
• Implementing a new computer-aided dispatch system and training staff on its use
• Developing and presenting a community outreach program to educate the public about emergency preparedness and response

ASSUMPTION: Sample projects may involve a combination of technical skills, communication, and collaboration with other departments and agencies.

❓ Key Questions to Ask During Interview

• What are the most challenging aspects of the role, and how can I best prepare for them?
• How does the department support the personal and professional growth of its employees?
• What opportunities are there for advancement within the Communications Department or the broader organization?
• How does the department maintain a positive and supportive work environment, given the high-stress nature of the role?
• What are the most important qualities and skills for success in this role, according to those who have held it previously?

ASSUMPTION: Candidates should ask thoughtful and insightful questions to demonstrate their interest in the role and commitment to the organization.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Tailor your resume to highlight relevant skills and experiences, such as strong communication, multitasking, and customer service.
• Prepare for the online assessment by reviewing the job description and practicing common interview questions.
• Demonstrate your ability to work well under pressure and maintain composure in high-stress situations.
• Follow up with the hiring manager on June 15, 2025, to inquire about the status of your application and express your continued interest in the role.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.