End User / Video Conference Executive / Specialist

📌 Core Information

🔹 Job Title: End User / Video Conference Executive / Specialist

🔹 Company: Flintex Consulting Pte Ltd

🔹 Location: Singapore

🔹 Job Type: On-site

🔹 Category: IT & Software

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing technical support to end users for hardware, software, and network issues
• Troubleshooting and maintaining video conferencing systems (e.g., Zoom, Microsoft Teams)
• Assisting with the setup, configuration, and maintenance of video conferencing equipment
• Conducting training sessions for end users on video conferencing tools and best practices

ASSUMPTION: This role requires a strong customer focus and excellent problem-solving skills. Previous experience in IT support or a related role is preferred but not required.

📋 Key Responsibilities

✅ Provide technical support to end users for hardware, software, and network issues

✅ Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams)

✅ Assist with the setup, configuration, and maintenance of video conferencing equipment

✅ Conduct training sessions for end users on video conferencing tools and best practices

✅ Monitor and maintain IT infrastructure to ensure optimal performance

✅ Document and track support requests and resolutions using a ticketing system

✅ Collaborate with other IT team members to resolve complex technical issues

✅ Stay updated with the latest technology trends and best practices in end user support and video conferencing

ASSUMPTION: This role requires strong communication and interpersonal skills, as well as the ability to work independently and as part of a team.

🎯 Required Qualifications

Education: ITE or diploma in Information Technology, Computer Science, or a related field

Experience: 0-2 years of experience in IT support or a related role

Required Skills:

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams
• Excellent problem-solving and troubleshooting skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused with a positive attitude and a willingness to learn

Preferred Skills:

• Experience with IT ticketing systems
• Knowledge of IT infrastructure and network management

ASSUMPTION: While a degree or diploma in a related field is preferred, the company may consider candidates with relevant experience and a strong skill set.

💰 Compensation & Benefits

Salary Range: SGD 3000 - SGD 4500 per month

Benefits:

• Competitive salary and benefits package
• Opportunities for professional development and growth
• Friendly and collaborative work environment

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is based on industry standards for entry-level IT support roles in Singapore.

📌 Applicant Insights

🔍 Company Context

Industry: Staffing and Recruiting

Company Size: 11-50 employees

Founded: 2017

Company Description:

• Flintex Consulting is a leading recruitment agency in Singapore, specializing in IT, BFSI, HR & Admin, Engineering & Manufacturing, Sales & Marketing, and Finance & Accounting sectors.
• The company offers a wide range of recruitment services, including IT recruitments, staff augmentation, contract staffing, salary advisory, temporary hiring, executive search, project-based search, RPO, payroll services, work pass application, leadership hiring, and trainings.
• Flintex Consulting is committed to fostering fruitful careers and providing valuable insights to both candidates and clients.

Company Specialties:

• IT Recruitments
• Staff Augmentation
• Contract Staffing
• Salary Advisory
• Temporary Hiring
• Executive Search
• Project based Search
• RPO
• Payroll Services
• Work Pass Application
• Leadership Hiring
• Trainings

Company Website: flintex.com.sg

ASSUMPTION: Flintex Consulting is a well-established recruitment agency with a strong focus on providing value to both candidates and clients.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: This role reports directly to the IT Manager

Work Arrangement: On-site, full-time

Growth Opportunities:

• As the company continues to grow, there may be opportunities for advancement within the IT department or other departments within the company.
• The company offers professional development and growth opportunities to its employees.

ASSUMPTION: This role offers opportunities for growth and development within the IT department and the company as a whole.

🌍 Location & Work Environment

Office Type: Corporate office

Office Location(s): 10 Anson Road, #10-11, International Plaza, Singapore 079903

Geographic Context:

• Singapore is a global commerce hub with a strong focus on technology and innovation.
• The office is located in the Central Business District, providing easy access to public transportation and amenities.
• The company offers a friendly and collaborative work environment.

Work Schedule: Monday to Friday, 9:00 AM to 6:00 PM (with a 1-hour lunch break)

ASSUMPTION: The work environment at Flintex Consulting is collaborative and supportive, with a focus on employee growth and development.

💼 Interview & Application Insights

Typical Process:

• Online application and resume screening
• Phone or video screening
• On-site interview with the IT Manager
• Final decision and offer

Key Assessment Areas:

• Technical skills and knowledge
• Problem-solving and troubleshooting abilities
• Communication and interpersonal skills
• Customer focus and willingness to learn

Application Tips:

• Highlight relevant experience and skills in your resume and cover letter
• Prepare for technical interview questions by brushing up on your knowledge of video conferencing tools and IT support best practices
• Demonstrate your customer focus and problem-solving skills through examples from your previous experience
• Research the company and the role to show your interest and enthusiasm

ATS Keywords: Technical Support, Video Conferencing, Troubleshooting, Customer Focused, Communication Skills, Interpersonal Skills, Problem Solving, Team Collaboration, Technology Trends, Training, Documentation, IT Infrastructure, Zoom, Microsoft Teams, Hardware Support, Software Support, Network Issues

ASSUMPTION: The application process at Flintex Consulting is thorough and designed to assess the candidate's technical skills, problem-solving abilities, and cultural fit.

🛠️ Tools & Technologies

• Zoom
• Microsoft Teams
• IT ticketing system (e.g., Jira Service Management, Zendesk, etc.)
• IT infrastructure management tools (e.g., SolarWinds, Nagios, etc.)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's IT infrastructure and preferences.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Collaborative
• Innovative
• Professional

Work Style:

• Team-oriented
• Results-driven
• Adaptable
• Continuously learning

Self-Assessment Questions:

• Do you have a strong customer focus and a passion for helping others?
• Are you a team player with strong communication and interpersonal skills?
• Are you adaptable and willing to learn new technologies and best practices?

ASSUMPTION: Flintex Consulting values employees who are customer-focused, collaborative, and committed to continuous learning and improvement.

⚠️ Potential Challenges

• Handling complex technical issues with minimal guidance
• Meeting the demands of a fast-paced and dynamic work environment
• Adapting to a new work environment and team dynamics
• Managing multiple priorities and deadlines

ASSUMPTION: While this role offers many opportunities for growth and development, it also presents challenges that require strong problem-solving and time management skills.

📈 Similar Roles Comparison

• This role is similar to IT Support Specialist and Video Conferencing Support Specialist roles, but with a stronger focus on end-user training and documentation.
• In comparison to other IT support roles, this position requires a higher level of customer focus and communication skills.
• Career progression may include roles such as Senior IT Support Specialist, IT Team Lead, or IT Manager.

ASSUMPTION: This role offers a unique blend of technical and customer-focused responsibilities, making it an attractive opportunity for candidates with strong communication skills and a passion for technology.

📝 Sample Projects

• Developing and delivering training sessions on video conferencing best practices for end users
• Documenting and maintaining IT infrastructure to ensure optimal performance
• Collaborating with other IT team members to resolve complex technical issues

ASSUMPTION: These sample projects are designed to give candidates an idea of the types of responsibilities and tasks they may encounter in this role.

❓ Key Questions to Ask During Interview

• What are the most common technical issues faced by end users, and how are they typically resolved?
• How does the IT team collaborate and communicate with each other to resolve complex technical issues?
• What opportunities are there for professional development and growth within the IT department and the company as a whole?
• How does the company support work-life balance for its employees?
• What is the company's approach to staying up-to-date with the latest technology trends and best practices in end user support and video conferencing?

ASSUMPTION: These interview questions are designed to help candidates better understand the role, the team, and the company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Customize your resume to highlight relevant experience and skills
• Write a cover letter explaining your interest in the role and why you would be a good fit
• Prepare for technical interview questions by brushing up on your knowledge of video conferencing tools and IT support best practices
• Follow up with the hiring manager one week after submitting your application to express your continued interest in the role

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.