End User / Video Conference Executive / Specialist

📌 Core Information

🔹 Job Title: End User / Video Conference Executive / Specialist

🔹 Company: Flintex Consulting Pte Ltd

🔹 Location: Singapore

🔹 Job Type: On-site

🔹 Category: IT & Software

🔹 Date Posted: April 17, 2025

🔹 Experience Level: Entry-Level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Providing technical support to end users for hardware, software, and network issues.
• Troubleshooting and maintaining video conferencing systems (e.g., Zoom, Microsoft Teams).
• Assisting with the setup, configuration, and maintenance of video conferencing equipment.
• Conducting training sessions for end users on video conferencing tools and best practices.
• Monitoring and maintaining IT infrastructure to ensure optimal performance.

ASSUMPTION: This role requires a balance of technical proficiency and strong communication skills to effectively support end users and troubleshoot video conferencing issues.

📋 Key Responsibilities

✅ Provide technical support to end users for hardware, software, and network issues.

✅ Troubleshoot and resolve issues related to video conferencing systems (e.g., Zoom, Microsoft Teams).

✅ Assist with the setup, configuration, and maintenance of video conferencing equipment.

✅ Conduct training sessions for end users on video conferencing tools and best practices.

✅ Monitor and maintain IT infrastructure to ensure optimal performance.

✅ Document and track support requests and resolutions using a ticketing system.

✅ Collaborate with other IT team members to resolve complex technical issues.

✅ Stay updated with the latest technology trends and best practices in end user support and video conferencing.

ASSUMPTION: This role requires strong problem-solving skills and the ability to work well under pressure, especially when dealing with end user issues and system downtime.

🎯 Required Qualifications

Education: ITE or diploma in Information Technology, Computer Science, or a related field.

Experience: 0-2 years of experience in IT support or a related role.

Required Skills:

• Strong knowledge of video conferencing tools such as Zoom and Microsoft Teams.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude and a willingness to learn.

Preferred Skills:

• Experience with IT ticketing systems.
• Knowledge of IT infrastructure and network management.

ASSUMPTION: While not explicitly stated, having experience with specific video conferencing tools and IT ticketing systems would be beneficial for this role.

💰 Compensation & Benefits

Salary Range: SGD 3000 - SGD 4500 per month

Benefits:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• Friendly and collaborative work environment.

Working Hours: Full-time (40 hours per week)

ASSUMPTION: The salary range provided is an estimate based on industry standards for entry-level IT support roles in Singapore.

📌 Applicant Insights

🔍 Company Context

Industry: Flintex Consulting is a leading recruitment agency in Singapore, specializing in various sectors such as Technology, BFSI, Human Resource & Administration, Engineering & Manufacturing, Sales & Marketing, Finance & Accounting.

Company Size: Flintex Consulting has 11-50 employees, which means applicants can expect a mid-sized company structure with opportunities for growth and collaboration.

Founded: Flintex Consulting was founded in 2017, making it a relatively young company with a focus on innovation and adaptability.

Company Description:

• Flintex Consulting matches job candidates with suitable vacancies and provides guidance throughout the recruitment process.
• The company utilizes an efficient, systematic, and ultra-precise recruitment method that surpasses industry standards.
• Flintex Consulting offers valuable insights to candidates and companies to maximize their recruitment efforts.

Company Specialties:

• IT Recruitments
• Staff Augmentation
• Contract Staffing
• Salary Advisory
• Temporary Hiring
• Executive Search
• Project based Search
• RPO
• Payroll Services
• Work Pass Application
• Leadership Hiring
• Trainings

Company Website: flintex.com.sg

ASSUMPTION: As a recruitment agency, Flintex Consulting is well-connected within its specialized industries and can provide valuable insights into the job market.

📊 Role Analysis

Career Level: This role is an entry-level position, ideal for recent graduates or individuals with up to 2 years of experience in IT support or a related field.

Reporting Structure: The End User / Video Conference Executive / Specialist will report directly to the IT Manager or a similar role within the organization.

Work Arrangement: This is an on-site role, requiring the incumbent to work from the company's office in Singapore.

Growth Opportunities:

• As the company grows, there may be opportunities for the incumbent to take on more responsibilities or move into a more senior role within the IT department.
• Flintex Consulting offers opportunities for professional development and growth, which could include training or mentorship programs.

ASSUMPTION: Given the company's size and industry, there may be opportunities for the incumbent to gain exposure to various aspects of IT support and potentially move into other areas of the business.

🌍 Location & Work Environment

Office Type: Flintex Consulting's office is located in an international plaza, providing a professional work environment with easy access to amenities.

Office Location(s): 10 Anson Road, 10-11, International Plaza, Singapore 079903

Geographic Context:

• Singapore is a global hub for business and technology, offering a vibrant and multicultural work environment.
• The office is located in the Central Business District (CBD), providing easy access to public transportation and various amenities.

Work Schedule: The work schedule for this role is Monday to Friday, 9:00 AM to 6:00 PM, with a 1-hour lunch break.

ASSUMPTION: The work environment at Flintex Consulting is likely to be fast-paced and dynamic, given the nature of the recruitment industry and the company's focus on growth and innovation.

💼 Interview & Application Insights

Typical Process:

• Online application submission through the company's website or job portal.
• Phone or video screening to assess communication skills and cultural fit.
• On-site or virtual interview with the hiring manager or IT team to discuss technical skills and problem-solving abilities.
• Background check and reference verification.
• Job offer and onboarding.

Key Assessment Areas:

• Technical proficiency in video conferencing tools and IT support.
• Problem-solving skills and the ability to troubleshoot issues effectively.
• Communication skills and the ability to work well with end users.
• Cultural fit and alignment with the company's values.

Application Tips:

• Highlight relevant experience and skills in your resume, focusing on video conferencing tools and IT support.
• Prepare examples of troubleshooting scenarios and how you resolved them.
• Demonstrate your customer service skills and ability to work well under pressure.
• Research the company and its values to show your enthusiasm and cultural fit.

ATS Keywords: Video conferencing, IT support, troubleshooting, end user, customer service, problem-solving, technical skills

ASSUMPTION: As a recruitment agency, Flintex Consulting is likely to have a well-structured interview process and may use Applicant Tracking Systems (ATS) to manage applications.

🛠️ Tools & Technologies

• Video conferencing tools: Zoom, Microsoft Teams
• IT ticketing systems (if applicable)
• IT infrastructure management tools (if applicable)

ASSUMPTION: The specific tools and technologies used may vary depending on the company's IT infrastructure and the incumbent's role within the IT department.

👔 Cultural Fit Considerations

Company Values:

• Customer-focused
• Innovative
• Collaborative
• Adaptable

Work Style:

• Fast-paced and dynamic
• Team-oriented and collaborative
• Focused on continuous learning and improvement

Self-Assessment Questions:

• Do you have strong communication skills and the ability to work well with end users?
• Are you comfortable working in a fast-paced and dynamic environment?
• Do you have a customer-focused mindset and a willingness to learn and adapt?

ASSUMPTION: As a recruitment agency, Flintex Consulting places a strong emphasis on cultural fit and may use behavioral questions to assess candidates' alignment with the company's values.

⚠️ Potential Challenges

• Dealing with end user issues and system downtime under pressure.
• Keeping up with the latest technology trends and best practices in end user support and video conferencing.
• Adapting to a fast-paced and dynamic work environment.
• Balancing technical proficiency with strong communication skills.

ASSUMPTION: These challenges are inherent to the role and can be overcome with strong problem-solving skills, a customer-focused mindset, and a willingness to learn and adapt.

📈 Similar Roles Comparison

• This role is similar to IT Support Specialist or End User Computing Support roles, but with a specific focus on video conferencing systems.
• In comparison to other IT support roles, this position requires a strong understanding of video conferencing tools and the ability to troubleshoot issues related to these systems.
• Career progression from this role could include moving into more senior IT support positions or specializing in video conferencing management.

ASSUMPTION: While this role shares similarities with other IT support positions, its focus on video conferencing sets it apart and offers unique growth opportunities.

📝 Sample Projects

• Troubleshooting a complex video conferencing issue and documenting the resolution process.
• Conducting a training session for end users on best practices for video conferencing tools.
• Assisting with the setup and configuration of new video conferencing equipment.

ASSUMPTION: These sample projects are designed to showcase the incumbent's technical proficiency, communication skills, and ability to work well with end users.

❓ Key Questions to Ask During Interview

• What are the most common video conferencing issues faced by end users, and how are they typically resolved?
• How does the company support the professional development and growth of its IT team members?
• What is the company's approach to work-life balance, and how does it support employee well-being?
• How does the IT department collaborate with other teams within the company to ensure optimal IT infrastructure and support?
• What are the key performance indicators (KPIs) used to measure the success of the IT support team, and how are they tracked and reported?

ASSUMPTION: These questions are designed to provide insight into the day-to-day responsibilities of the role, the company's culture and values, and the expectations for success in the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Tailor your resume to highlight your relevant experience and skills in video conferencing tools and IT support.
• Prepare examples of troubleshooting scenarios and how you resolved them to demonstrate your problem-solving skills.
• Demonstrate your customer service skills and ability to work well under pressure in your cover letter.
• Follow up with the company one week after submitting your application to express your interest and reiterate your qualifications.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.