📌 Core Information
🔹 Job Title: Entry Level Communications Associate
🔹 Company: ACI Inc
🔹 Location: Elmont, NY
🔹 Job Type: Full-Time
🔹 Category: Communications
🔹 Date Posted: April 30, 2025
🔹 Experience Level: Entry Level
🔹 Remote Status: On-site
🚀 Job Overview
Key aspects of this role include:
- Crafting and executing promotional outreach campaigns for local communities
- Building strong relationships with customers through effective communication techniques
- Monitoring and identifying potential product and service risks
- Creating and updating training materials for new employees
- Driving brand awareness and increasing market share for clients
ASSUMPTION: This role involves hands-on customer engagement and requires a dynamic personality to thrive in a fast-paced, entrepreneurial environment.
📋 Key Responsibilities
✅ Help craft and execute promotional outreach campaigns for surrounding communities
✅ Facilitate customer engagement through strong relationship-building, consultative communications techniques, and active-listening skills
✅ Proactively monitor and identify potential product and service risks and provide real-time feedback to the client for improvement
✅ Create training material for newly onboarded employees and update when needed with the products, services, and promotional information
✅ Communicate and engage with customers in local markets to drive brand awareness and increase market share for our clients
ASSUMPTION: This role requires a high level of customer interaction and a proactive approach to problem-solving.
🎯 Required Qualifications
Education: Bachelor's Degree in Communications or 2-3 years of customer success or client relations experience
Experience: Previous experience in a communications-centric role and working in an accelerated and entrepreneurial team environment
Required Skills:
- Knowledge of basic communications techniques and promotional outreach strategies
- Proven track record of establishing long-lasting, positive client relationships
- Excellent written and verbal communication skills
- High energy, self-motivated, driven, and dynamic personality
- Confident, with strong interpersonal skills and a genuine team player
Preferred Skills:
- Experience working hands-on with clients or customers
ASSUMPTION: While a degree in Communications is preferred, relevant experience in customer success or client relations can also be considered.
💰 Compensation & Benefits
Salary Range: $40,000 - $45,000 per year
Benefits:
- To be discussed during the interview process
Working Hours: Full-time, 40 hours per week
ASSUMPTION: Benefits information is not provided in the job listing, so it is assumed that they will be discussed during the interview process.
📌 Applicant Insights
🔍 Company Context
Industry: Telecommunications
Company Size: 2-10 employees
Founded: 1984
Company Description:
- ACI Inc provides, installs, and maintains phone systems for small to medium-sized businesses
- They also install low voltage cabling for telephone and data networks
- The company acts as an advocate for businesses' telecommunications needs
Company Specialties:
- Phone systems
- NEC
- Telrad
- PBX
- Low voltage cabling of telephone and data networks
- Cat 5e, Cat 6, and Paging systems
Company Website: http://www.acitelephone.com
ASSUMPTION: ACI Inc is a small, specialized telecommunications company that focuses on providing and maintaining phone systems for small to medium-sized businesses.
📊 Role Analysis
Career Level: Entry Level
Reporting Structure: This role reports directly to the owners, Scott Weinberg and Jerry Weinberg
Work Arrangement: On-site, full-time
Growth Opportunities:
- As the company expands, there may be opportunities for advancement within the Communications Associates team
- Gaining experience in telecommunications and customer success may open up opportunities in related fields
ASSUMPTION: Growth opportunities are not explicitly stated in the job listing, so they are inferred based on the company's expansion plans.
🌍 Location & Work Environment
Office Type: On-site, local business consulting firm
Office Location(s): 2450 Delta Lane, Elk Grove Village, Illinois 60007, US
Geographic Context:
- The office is located in Elk Grove Village, Illinois, a suburb of Chicago
- The role involves working with clients in local communities
- The company serves national clients, so there may be opportunities to work with diverse markets
Work Schedule: Full-time, 40 hours per week, with a fast-paced, entrepreneurial environment
ASSUMPTION: The work environment is fast-paced and entrepreneurial due to the company's focus on expansion and client success.
💼 Interview & Application Insights
Typical Process:
- Submit your application through the provided link
- Phone or video screen with the hiring manager
- In-person or virtual interview with the owners, Scott Weinberg and Jerry Weinberg
- Background check and reference check
- Job offer
Key Assessment Areas:
- Communication skills and techniques
- Relationship-building and customer engagement
- Problem-solving and risk identification
- Adaptability to a fast-paced, entrepreneurial environment
Application Tips:
- Highlight your relevant experience in communications and customer success
- Tailor your resume and cover letter to emphasize your strong interpersonal skills and dynamic personality
- Prepare examples of your past successes in building long-lasting client relationships
ATS Keywords: Communications, promotional outreach, relationship building, active listening, customer engagement, training material creation, market awareness, client relations
ASSUMPTION: The application process may vary based on the hiring manager's preferences and the company's current needs.
🛠️ Tools & Technologies
- Phone systems (NEC, Telrad, PBX)
- Low voltage cabling tools (cat 5e, cat 6)
- Customer relationship management (CRM) software
ASSUMPTION: The specific tools and technologies used may vary based on the client's needs and the company's current projects.
👔 Cultural Fit Considerations
Company Values:
- Customer-focused
- Adaptable and entrepreneurial
- Collaborative and team-oriented
Work Style:
- Fast-paced and dynamic
- Hands-on and customer-focused
- Collaborative and team-driven
Self-Assessment Questions:
- Do you thrive in a fast-paced, entrepreneurial environment?
- Are you confident in your ability to build long-lasting client relationships?
- Do you enjoy working hands-on with customers and providing exceptional service?
ASSUMPTION: ACI Inc values a customer-focused, adaptable, and collaborative work environment.
⚠️ Potential Challenges
- The role may require working with difficult or demanding clients
- The work environment can be fast-paced and may involve long hours during peak periods
- The role may require frequent travel to local communities to engage with customers
- The company is a small business, so there may be limited resources and support available
ASSUMPTION: These potential challenges are based on the job description and industry insights.
📈 Similar Roles Comparison
- This role is similar to an entry-level customer success or client relations position in other industries
- However, this role is unique in its focus on promotional outreach campaigns and telecommunications
- Career progression may involve moving into a more senior customer success or client relations role, or specializing in telecommunications
ASSUMPTION: This role is similar to entry-level customer success or client relations positions, but with a unique focus on telecommunications and promotional outreach campaigns.
📝 Sample Projects
- Developing and executing a promotional outreach campaign for a new client
- Creating training materials for newly onboarded employees on a new product or service
- Identifying and addressing potential product and service risks for an existing client
ASSUMPTION: These sample projects are based on the key responsibilities listed in the job description.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of this role, and how can I best prepare for them?
- How does the company support the growth and development of its employees?
- What are the most important qualities for success in this role, and how do you see me demonstrating them?
- How does this role contribute to the company's overall mission and goals?
- What are the next steps for career growth within the Communications Associates team?
ASSUMPTION: These interview questions are designed to help applicants better understand the role and the company's culture.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Tailor your resume and cover letter to highlight your relevant experience in communications and customer success
- Prepare examples of your past successes in building long-lasting client relationships
- Follow up with the hiring manager after one week if you haven't heard back
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
