- Job Title: Event Coordinator
- Company: Dave & Buster's Inc.
- Location: Bayamón, Puerto Rico
- Job Type: Full-Time
- Category: Entertainment Providers
- Date Posted: April 3, 2025
- Experience Level: Entry-Level (0-2 years)
🚀 Job Overview
Key aspects of this role include:
- Supporting sales department in executing administrative functions
- Coordinating events and ensuring guest satisfaction
- Contributing to the sales process and booking social events
- Demonstrating strong organizational and communication skills
- Analyzing basic data to aid decision-making
ASSUMPTION: This role requires a high level of multitasking and attention to detail, as well as the ability to work effectively under pressure.
📋 Key Responsibilities
- Administrative Support: Complete administrative duties, including confirmation calls to finalize event details, follow up on ARs, collect payment information, and submit check requests/invoices.
- Event Coordination: Ensure accurate and prompt distribution of all paperwork for "pop up parties," conduct site tours as needed, and offer upsell opportunities to event hosts after the sale is "closed won."
- Sales Support: Take RFP's and calls for social events, converting them to closed "won" business.
- Guest Satisfaction: Go above and beyond to ensure the needs of each special events guest are met, communicating all requests from host to ensure all contracts are updated accordingly.
- Teamwork: Collaborate with Operations, the Sales Team, and Management Team to ensure events are staffed and supported appropriately.
ASSUMPTION: This role involves a significant amount of communication with various teams and guests, requiring strong interpersonal and communication skills.
🎯 Required Qualifications
- Education: High school diploma or equivalent required. Associate's degree or higher preferred.
- Experience: 0-2 years of relevant experience in event planning, sales, or a related field.
- Required Skills:
- Excellent communication and interpersonal skills
- Strong organizational skills
- Proficiency in English (reading, writing, and speaking)
- Basic data analysis skills
- Ability to work effectively under pressure
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Preferred Skills:
- Bilingual (Spanish/English) or multilingual
- Experience with event planning software (e.g., Cvent, Eventbrite)
- Familiarity with the entertainment industry
ASSUMPTION: While not explicitly stated, having experience with event planning software and familiarity with the entertainment industry would be beneficial for this role.
💰 Compensation & Benefits
- Salary Range: $13.50 - $15.00 per hour (Based on industry standards for entry-level event coordinator roles in Puerto Rico)
- Benefits: Competitive benefits package, including health, dental, and vision insurance, 401(k) retirement plan, paid time off, and employee discounts.
- Working Hours: Full-time, 40 hours per week. May include evenings, weekends, and holidays as needed.
ASSUMPTION: The provided salary range is an estimate based on industry standards and may vary depending on experience and performance.
📌 Applicant Insights
🔍 Company Context
- Industry: Entertainment Providers
- Company Size: 10,001+ employees
- Founded: 1982
- Company Description: Dave & Buster's is an entertainment and dining destination offering a wide variety of arcade games, American cuisine, and a lively sports bar atmosphere. With the acquisition of Main Event Entertainment, they are expanding their entertainment offerings and creating endless possibilities for guests and team members alike.
- Company Specialties: Food & Beverage, Arcade Games, Event Venue, Sports Bar, Restaurant, Entertainment, Corporate, Groups, Social Events, Celebrations, Experiences, Virtual Reality, Happy Hour, Game Day Specials, Eat & Play, and Half Price Games Wednesdays.
📊 Role Analysis
- Career Level: Entry-level to mid-level, with opportunities for growth within the company.
- Reporting Structure: Reports directly to the Sales Manager or Event Manager.
- Work Arrangement: On-site, full-time position with a flexible schedule that may include evenings, weekends, and holidays.
- Growth Opportunities: Potential career paths include Event Manager, Sales Manager, or transitioning into other departments such as Operations or Marketing.
🌍 Location & Work Environment
- Office Type: Retail storefront with a lively, high-energy atmosphere.
- Office Location(s): Bayamón, Puerto Rico
- Geographic Context: Bayamón is a large city in Puerto Rico, offering a mix of urban and suburban living. The office is located near major highways, providing easy access to the surrounding area.
- Work Schedule: Full-time, with a flexible schedule that may include evenings, weekends, and holidays. The work environment is fast-paced and dynamic, with a focus on teamwork and collaboration.
ASSUMPTION: The work environment may be noisy and busy, especially during peak hours and events.
💼 Interview & Application Insights
- Typical Process: Phone or video screening, followed by in-person interviews with the Sales Manager and/or Event Manager. A group interview or role-play scenario may be included to assess communication and teamwork skills.
- Key Assessment Areas: Communication skills, organizational skills, problem-solving abilities, and cultural fit.
- Application Tips:
- Tailor your resume and cover letter to highlight relevant experience and skills.
- Be prepared to discuss specific examples of your event planning, sales, or customer service experience.
- Research Dave & Buster's and the entertainment industry to demonstrate your enthusiasm and understanding of the role.
🛠️ Tools & Technologies
- Microsoft Office Suite (Word, Excel, Outlook)
- Event planning software (e.g., Cvent, Eventbrite)
- Point-of-sale (POS) systems
- Customer relationship management (CRM) software
👔 Cultural Fit Considerations
- Company Values: Fun, Unreasonable Hospitality, Integrity, and Teamwork.
- Work Style: Fast-paced, collaborative, and guest-focused. Dave & Buster's values a positive, energetic, and team-oriented work environment.
- Self-Assessment Questions:
- How do you handle working in a high-energy, fast-paced environment?
- Can you provide an example of a time when you went above and beyond to ensure guest satisfaction?
- How do you balance multiple tasks and prioritize your workload effectively?
⚠️ Potential Challenges
- Managing multiple events and tasks simultaneously, requiring strong organizational skills and time management.
- Working evenings, weekends, and holidays as needed, which may impact personal life and schedule.
- Maintaining a positive and professional demeanor under pressure, especially during high-volume events or challenging guest interactions.
📈 Similar Roles Comparison
- Event Coordinator vs. Event Planner: Event Coordinators typically focus on executing events and managing logistics, while Event Planners may be involved in the planning and conceptualization process. Both roles require strong organizational skills and attention to detail.
- Industry-specific context: The entertainment industry offers unique challenges and rewards, with a focus on creating memorable experiences for guests.
- Career path comparison: Event Coordinators may progress to Event Manager, Sales Manager, or other leadership roles within the company.
📝 Sample Projects
- Coordinating a large-scale event, such as a corporate party or private function, from start to finish.
- Developing and implementing a marketing campaign to promote Dave & Buster's event offerings to local businesses and organizations.
- Creating and maintaining a database of vendor contacts and negotiating contracts for event-related services.
❓ Key Questions to Ask During Interview
- What are the most challenging aspects of the Event Coordinator role, and how can I best prepare for them?
- How does Dave & Buster's support the professional growth and development of its Event Coordinators?
- Can you describe a typical event from start to finish, and what role would I play in its success?
- How does Dave & Buster's measure the success of its events, and how can I contribute to improving these metrics?
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through [this link](https://daveandbusters.wd1.myworkdayjobs.com/Dave_and_Busters_Careers/job/Bayamon-Puerto-Rico/Event-Coordinator_R-1008256).
- Customize your resume and cover letter to highlight relevant experience and skills, such as event planning, sales, or customer service.
- Prepare for your interview by researching Dave & Buster's and the entertainment industry, and practicing your communication and problem-solving skills.
- Follow up with the hiring manager one week after your interview to express your continued interest in the position.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
