Executive, Account Management

📌 Core Information

🔹 Job Title: Executive, Account Management

🔹 Company: Taiwanmania.com International Travel Service Co., Ltd.

🔹 Location: Hanoi, Vietnam

🔹 Job Type: On-site, Full-time

🔹 Category: Travel & Hospitality

🔹 Date Posted: April 4, 2025

🔹 Experience Level: Entry-level to Mid-level (0-2 years)

🔹 Remote Status: On-site

🚀 Job Overview

Key aspects of this role include:

• Managing products onboarding and accounts in assigned destinations
• Ensuring product quality, content, rates, and availability are optimized and competitive
• Developing and sustaining strong partner relationships through data insights and consulting services
• Having thorough market intelligence and understanding industry trends
• Reviewing and optimizing use of processes and systems

ASSUMPTION: This role requires a strong understanding of the Vietnam Tourism Industry, particularly in the Tours and Activities field. The ideal candidate will have excellent customer service skills and communication skills.

📋 Key Responsibilities

✅ Manage products onboarding, ensuring they meet KKday's quality standards

✅ Manage accounts in assigned destinations, optimizing products' content, rates, and availability for maximum customer conversion

✅ Develop and sustain strong partner relationships by providing relevant data insights and superior consulting services

✅ Have thorough market intelligence, understanding market trends, customer booking trends, partners' rate structures, and competitors' models

✅ Review bad COGS products weekly and request Business Development to deal with suppliers

✅ Optimize use of processes and systems, ensuring the team uses available tools effectively

✅ Perform other reasonable duties as assigned

ASSUMPTION: This role requires a results-oriented management style with strong follow-through and attention to detail, as well as solid technology skills and a flexible, entrepreneurial orientation.

🎯 Required Qualifications

Education: Bachelor's degree in Tourism, Hospitality, Business, or a related field (or equivalent experience)

Experience: Fresh graduates are welcome to apply, but a minimum of 2 years of experience in Tourism or E-commerce is preferred

Required Skills:

• Fluency in English and Vietnamese
• Exceptional client service skills and enjoyment working with people
• Data-driven approach with superior attention to detail
• Ability to work under pressure and manage concurrent tasks efficiently
• High energy, positive, professional attitude, and pride in work product
• Excellent written and verbal communication skills
• Strong time management skills and ability to manage concurrent tasks efficiently
• Strong computer skills, including Microsoft Office and experience using OTA extranet (preferred)

Preferred Skills:

• Experience in using OTA extranet

ASSUMPTION: Candidates with relevant experience in the Tourism or E-commerce industry will have a strong advantage in this role.

💰 Compensation & Benefits

Salary Range: Industry standards for an Executive, Account Management role in Vietnam range from VND 12,000,000 to VND 18,000,000 per month, depending on experience and qualifications. This estimate is based on market research and may vary.

Benefits:

• Competitive salary package
• Performance-based bonuses
• Opportunities for career growth and development
• Health insurance and other employee benefits (not specified)

Working Hours: Full-time, 40 hours per week. Overtime may be required during peak seasons or as needed.

ASSUMPTION: The salary range provided is an estimate based on market research and may vary depending on the candidate's qualifications and experience.

📌 Applicant Insights

🔍 Company Context

Industry: Travel & Hospitality, focusing on Tours and Activities

Company Size: Small to Medium-sized (not specified)

Founded: Not specified

Company Description:

• Taiwanmania.com International Travel Service Co., Ltd. is a travel service provider focusing on Tours and Activities
• The company aims to provide high-quality, unique, and memorable experiences for travelers
• Taiwanmania.com is committed to sustainable tourism and responsible business practices

Company Specialties:

• Tours and Activities
• Travel Services
• Customer Service
• Market Intelligence

Company Website: https://www.kkday.com/

ASSUMPTION: As a travel service provider, Taiwanmania.com International Travel Service Co., Ltd. operates in a competitive and dynamic industry. The company's success relies on its ability to provide exceptional customer service and maintain strong relationships with partners and suppliers.

📊 Role Analysis

Career Level: Entry-level to Mid-level (0-2 years)

Reporting Structure: This role reports directly to the Head of Account Management or a similar position

Work Arrangement: On-site, full-time, with opportunities for overtime during peak seasons or as needed

Growth Opportunities:

• Progression to Senior Account Management or other leadership roles within the company
• Expansion of responsibilities and management of a larger portfolio of accounts
• Opportunities to work on special projects or initiatives

ASSUMPTION: This role offers significant growth potential for the right candidate, with opportunities to develop skills and advance their career within the company.

🌍 Location & Work Environment

Office Type: On-site, with a physical office location in Hanoi, Vietnam

Office Location(s): Hanoi, Vietnam

Geographic Context:

• Hanoi is the capital and second-largest city of Vietnam, with a population of over 8 million
• The city is a major cultural, political, and economic hub, with a thriving tourism industry
• Hanoi offers a mix of traditional and modern attractions, with a rich history and vibrant culture

Work Schedule: Full-time, 40 hours per week, with opportunities for overtime during peak seasons or as needed

ASSUMPTION: Working in Hanoi offers candidates the opportunity to experience a dynamic and culturally rich environment, with access to a wide range of attractions and amenities.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone or video screening
• On-site or virtual interview with the hiring manager
• Final decision and job offer

Key Assessment Areas:

• Customer service skills and communication abilities
• Industry knowledge and market intelligence
• Problem-solving and analytical skills
• Cultural fit and alignment with company values

Application Tips:

• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Demonstrate your understanding of the Vietnam Tourism Industry and your ability to manage accounts and provide exceptional customer service
• Prepare examples of your market intelligence and data-driven decision-making skills

ATS Keywords: Account Management, Customer Service, Tourism, E-commerce, Market Intelligence, Product Management, Relationship Management, Consulting, Revenue Management, Marketing, OTA extranet, Vietnam Tourism Industry

ASSUMPTION: As a small to medium-sized company, Taiwanmania.com International Travel Service Co., Ltd. may have a more streamlined and personal interview process. Candidates should be prepared to demonstrate their skills and cultural fit throughout the application and interview process.

🛠️ Tools & Technologies

• Microsoft Office Suite
• OTA extranet (preferred)
• Other relevant industry-specific tools and platforms

ASSUMPTION: As an Executive, Account Management, the successful candidate will be expected to use a variety of tools and technologies to manage accounts, provide exceptional customer service, and optimize product quality.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approach
• Integrity and transparency
• Continuous learning and improvement
• Collaboration and teamwork
• Sustainability and responsible business practices

Work Style:

• Results-oriented and entrepreneurial
• Adaptable and flexible
• Strong attention to detail and data-driven approach
• Excellent communication and interpersonal skills
• Ability to work under pressure and manage concurrent tasks efficiently

Self-Assessment Questions:

• Do you have a strong understanding of the Vietnam Tourism Industry and its developments?
• Are you comfortable working in a fast-paced and dynamic environment, with a focus on customer service and account management?
• Do you have excellent communication skills and the ability to build and maintain strong relationships with partners and suppliers?
• Are you data-driven and able to make informed decisions based on market intelligence and trends?

ASSUMPTION: As a small to medium-sized company, Taiwanmania.com International Travel Service Co., Ltd. places a strong emphasis on cultural fit and alignment with company values. Candidates should be prepared to demonstrate their fit with the company's culture and work style throughout the application and interview process.

⚠️ Potential Challenges

• Managing a large portfolio of accounts and ensuring product quality and competitiveness
• Developing and sustaining strong partner relationships in a competitive market
• Working under pressure and managing concurrent tasks efficiently
• Adapting to a fast-paced and dynamic work environment
• Balancing the demands of customer service and account management with market intelligence and data-driven decision-making

ASSUMPTION: This role presents several challenges, but also offers significant opportunities for growth and development within the company.

📈 Similar Roles Comparison

• This role is similar to an Account Manager or Account Executive position in other industries, but with a focus on the Tourism and Hospitality sector
• Unlike other Account Management roles, this position requires a strong understanding of the Vietnam Tourism Industry and its developments
• Career paths for this role may include progression to Senior Account Management or other leadership positions within the company

ASSUMPTION: While this role shares similarities with other Account Management positions, its focus on the Tourism and Hospitality sector and the requirement for a strong understanding of the Vietnam Tourism Industry make it unique.

📝 Sample Projects

• Managing the onboarding of new products and ensuring they meet KKday's quality standards
• Optimizing the content, rates, and availability of products in assigned destinations to maximize customer conversion
• Developing and implementing a data-driven strategy to improve partner relationships and revenue management

ASSUMPTION: These sample projects are intended to provide candidates with an understanding of the types of tasks and responsibilities they may encounter in this role. The specific projects and initiatives may vary depending on the company's needs and priorities.

❓ Key Questions to Ask During Interview

• Can you describe the typical day-to-day responsibilities of this role?
• How does this role contribute to the company's overall goals and objectives?
• What are the most challenging aspects of this role, and how can I best prepare to succeed in them?
• How does the company support the professional development and growth of its employees?
• What are the key priorities for this role in the first 90 days?

ASSUMPTION: These key questions are designed to help candidates better understand the role, the company, and the opportunities for growth and development. Candidates should tailor their questions to the specific role and company, demonstrating their interest and enthusiasm for the position.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the provided link
• Tailor your resume and cover letter to highlight your relevant experience and skills for this role
• Prepare examples of your market intelligence and data-driven decision-making skills
• Follow up with the hiring manager within one week of submitting your application to express your interest and reiterate your qualifications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.