German speaking Customer Success Manager (m/f/d) -100% remote - EU

📌 Core Information

🔹 Job Title: German speaking Customer Success Manager (m/f/d) - 100% remote - EU

🔹 Company: b-good GmbH

🔹 Location: Remote

🔹 Job Type: Remote

🔹 Category: 📞 Customer Service, 🎧 Customer Experience (CX)

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 2-5 years

🔹 Remote Status: Fully Remote

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Managing and supporting existing clients by responding to their product-specific and organizational queries.
• Leading the client onboarding process to ensure a seamless experience.
• Documenting critical information in the CRM and developing creative, automation-driven solutions.
• Collaborating with marketing to create content that supports customer communication.

ASSUMPTION: The job primarily revolves around handling Customer Success and Client Engagement through effective communication tools and techniques, with an emphasis on innovative automation.

📋 Key Responsibilities

✅ Assist clients with onboarding and ensure a smooth adoption of the software.

✅ Address and resolve product-specific inquiries efficiently.

✅ Foster long-term customer relationships by utilizing client feedback to enhance user experience.

✅ Contribute to the marketing team by creating content based on recurring client inquiries.

✅ Develop new processes and templates to enhance the product experience.

ASSUMPTION: Responsibilities likely extend to suggesting improvements for customer interaction processes due to the emphasis on client feedback and continuous improvement.

🎯 Required Qualifications

Education: Bachelor's degree in Communication, Management, or Marketing

Experience: Minimum 3 years in Client Success, Customer Experience, or Key Account Management

Required Skills:

• Fluency in German (C2) and English (C1)
• Experience with Google Shopping Ads
• Strong communication and empathy skills

Preferred Skills:

• Experience in E-Commerce or with online agencies
• Team leadership experience

ASSUMPTION: Candidates with additional experience in technical solutions and process automation are likely to have an advantage.

💰 Compensation & Benefits

Salary Range: Very attractive, designed to attract suitable candidates who align with the company's growth plans.

Benefits:

• Opportunity to work remotely from any location in the EU
• Professional development and continuous training
• Close collaboration with the leadership team

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Compensation is likely competitive within the E-Commerce and Customer Success sectors, considering the lack of external investors and the fast-paced environment described.

📌 Applicant Insights

🔍 Company Context

Industry: Technology, Information, and Internet

Company Size: 2-10 employees, implying a dynamic environment with opportunities for individual impact.

Founded: 2016

Company Description:

• Focus on improving CSR positioning and customer loyalty through gamified experiences.
• Supports sustainable brands by rewarding customers.
• Enhances customer experience by fostering sustainability.

Company Specialties:

• Marketing and Corporate Social Responsibility
• Retail and Innovation
• Customer Experience and Loyalty

Company Website: https://www.goodbag.io/become-a-partner

ASSUMPTION: The company values sustainability and customer engagement, making it a great fit for candidates passionate about these areas.

📊 Role Analysis

Career Level: Mid-level with potential to grow into a leadership role as the team expands.

Reporting Structure: Likely reports directly to senior leadership, including the CEO.

Work Arrangement: Entirely remote, allowing flexibility in work location.

Growth Opportunities:

• Potential to develop into a team lead as the company expands.
• Close collaboration with C-level executives fosters strategic influence.
• Access to ongoing training and development programs.

ASSUMPTION: The role offers substantial growth potential due to the expansion path and lean team structure of the company.

🌍 Location & Work Environment

Office Type: Fully remote

Office Location(s): Not applicable for this remote role

Geographic Context:

• Located within the EU, offering timezone alignment for EU-based candidates.
• Remote setup encourages a flexible work-life balance.
• Opportunities to connect with the team virtually from any EU location.

Work Schedule: Flexible within European time zones

ASSUMPTION: The remote nature of the role likely requires self-motivation and discipline from candidates.

💼 Interview & Application Insights

Typical Process:

• Initial HR screening for language and skill proficiency
• Technical interview to assess use of Google Ads and CRM systems
• Final interview with senior leadership focusing on cultural fit

Key Assessment Areas:

• Communication and empathy skills
• Experience with digital marketing tools
• Ability to utilize customer feedback effectively

Application Tips:

• Highlight specific experiences managing client success initiatives.
• Demonstrate proficiency in German and English.
• Showcase entrepreneurial thinking and problem-solving skills.

ATS Keywords: Customer Success, Google Ads, CRM, Onboarding, E-Commerce

ASSUMPTION: The interview process is likely streamlined given the company's small size and growth stage.

🛠️ Tools & Technologies

• Google Shopping Ads
• CRM Systems
• Automation tools

ASSUMPTION: Candidates are expected to be proficient in digital tools capable of enhancing customer interaction and workflow automation.

👔 Cultural Fit Considerations

Company Values:

• Commitment to sustainability
• Strong customer engagement focus
• Innovation-driven approach

Work Style:

• Proactive and self-motivated
• Empathetic and communicative
• Structured and organized

Self-Assessment Questions:

• Do you have a passion for sustainability and innovation?
• Are you fluent in German and comfortable with remote communication?
• Can you lead onboarding initiatives independently?

ASSUMPTION: The company culture favors candidates who are self-starters with a passion for sustainability and customer engagement.

⚠️ Potential Challenges

• Navigating the demands of a remote work environment
• Managing a growing portfolio of diverse European clients
• Adapting to fast-paced changes in a scale-up company
• Maintaining work-life balance with remote work

ASSUMPTION: The remote nature and growth-focused environment could present challenges that require adaptability and resilience.

📈 Similar Roles Comparison

• Typically involves working with Google Ads and client management.
• Includes strong focus on communication and feedback systems.
• Requires coordination with marketing for content creation.

ASSUMPTION: Similar roles in Customer Success Management may vary in focus on digital tools and e-commerce industries.

📝 Sample Projects

• Developing a CRM-based solution for client onboarding
• Implementing a feedback loop system to enhance customer experience
• Creating and optimizing Google Ads strategies for clients

ASSUMPTION: Projects may involve significant automation and technical solution elements due to the company's growth trajectory.

❓ Key Questions to Ask During Interview

• How does the company measure the success of customer engagement initiatives?
• What growth opportunities exist within the Customer Success department?
• How is feedback from clients incorporated into the product development process?
• What is the company's approach to remote team collaboration?
• How can I contribute to the company's CSR initiatives through this role?

ASSUMPTION: Candidates are encouraged to understand how their role will influence CSR initiatives and company growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the company's career page here
• Ensure your resume highlights relevant experience with Google Ads and client success
• Include a cover letter detailing your passion for CSR and experience in a remote setup
• Prepare to discuss your experience with process automation during interviews
• Be ready to present examples of how you've utilized client feedback in the past

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.